# PumpCX Reviews
**Vendor:** PumpCX  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About PumpCX
PumpCX was founded in 2013 to help organisations with automated, continuous testing and quality assurance systems for contact centres. Our origin moment was triggered watching a valuable customer struggle to execute their transformation project. They needed to perform regression testing, load testing, and operate a large dynamic platform that is in a state of agile flux in a safe and secure way, their existing toolset did not enable this.






- [View PumpCX pricing details and edition comparison](https://www.g2.com/products/pumpcx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+17%3A49%3A51+-0500&secure%5Bsession_id%5D=a8756d13-1302-446e-a4a1-7bd3271713e6&secure%5Btoken%5D=177fad6da43dbd8042c613a2cd991e7e5e16a382c75ca669ee017939a4ca91cf&format=llm_user)

## PumpCX Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Testing - Contact Center AI Observability**
- Live Interaction Analysis
- AI Behavior Validation
- AI Conversation Simulation

**Engagement**
- Feedback
- Dashboards
- Training

**Analytics - Contact Center AI Observability**
- Intent Tracking
- Automated Root Cause Analysis
- AI Performance Analytics

**Performance**
- Integrations
- Compliance

**Infrastructure - Contact Center AI Observability**
- Channel Fidelity Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization

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