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Prophet CRM Reviews & Product Details

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Pricing

Pricing provided by Prophet CRM.

Basic

$25.00
Per User Per Month
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User Insights

Average based on 195 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

Prophet CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Prophet CRM, and what problem is it built to solve?

Prophet CRM is a customer relationship management system built to work within Microsoft Outlook. It helps businesses manage customer interactions, sales processes, and follow-ups in a familiar email environment, with the aim of streamlining workflows and reducing the need to switch between applications.

What languages does Prophet CRM support?

Prophet CRM supports 1 language: English.

What company sizes and industries is Prophet CRM the best fit for?

Prophet CRM’s strongest fit is among small businesses, with mid-market teams also well represented. Reviewer company profiles span several industries, with these segments appearing prominently:
  • Company size — Small Business: The clearest concentration of positive reviewer profiles.
  • Company size — Mid-Market: Also a recurring segment, including teams managing shared customer and sales information.
  • Industry — Construction and machinery: Both appear regularly among positive reviewer profiles.
  • Industry — Financial services, insurance, and real estate: These relationship- and pipeline-focused fields are also represented.

How long does it take to implement Prophet CRM across a team?

Implementation timelines vary, but reported go-live times most often fall within a day, within a month, or one to three months. Longer rollouts are also reported, so the setup timeline can depend on the scope of the implementation.
Time to go live Relative frequency
Under 1 day Among the most commonly reported ranges
Under 1 month Among the most commonly reported ranges
1–3 months Among the most commonly reported ranges
3–6 months Also reported
6–12 months or over 12 months Less commonly reported
Never Reported in some cases

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

Support is available through phone, email or help desk, and a knowledge base. The experience can be hands-on and responsive, with users describing helpful, knowledgeable assistance and training; others report slow replies or uneven follow-through.

What is the experience like for teams switching to Prophet CRM from another tool?

Switching to Prophet CRM has often meant moving from a standalone CRM or basic contact-tracking setup to managing customer activity from Outlook. The change can reduce application switching and duplicate data entry, while making it easier to connect emails, follow-ups, and opportunities; transitions can still involve a learning curve and setup work. Named prior tools include ACT, Goldmine, Maximizer, and SAGE.

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

Prophet CRM is most often connected with Microsoft Outlook, with users also describing links to productivity tools and business phone systems. These connections help keep customer communications and related work close to contact and opportunity records.
  • Email and calendar: Microsoft Outlook.
  • Productivity tools: Microsoft Excel and Word.
  • Telephony: 3CX and other business phone systems.

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM could be more useful with smoother everyday administration and more flexible reporting. Recurring improvement areas include:
  • More capable reporting: Make report creation, customization, and pipeline forecasting easier to configure.
  • Bulk actions: Add bulk editing, tagging, reassignment, and duplicate-management tools to reduce repetitive record-by-record work.
  • Stronger mobile access: Expand mobile functionality so teams can do more than look up information while away from a computer.
  • More flexible customization: Improve control over layouts, fields, and shared views to better accommodate different team workflows.

Prophet CRM Reviews (195)

Reviews

Prophet CRM Reviews (195)

4.1
195 reviews

What do users say?

Generated using AI from real user reviews
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Ron G.
RG
Ron G.
Principal and Owner
Computer Software
Small-Business (50 or fewer emp.)
"Prophet CRM from Avidian"
5/5
What do you like best about Prophet CRM?

Prophet was a breath of fresh air when I discovered it. I've been a user for over five years. It is so tightly integrated with Outlook that using it is like using a feature of Outlook rather than a 3rd party app. Why would I ever want to use a less tightly integrated CRM? And their support is second to none. You actually have an account manager assigned to you, which creates a more meaningful support relationship. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

They could do a better job of describing the different standard reports available. The names don't differentiate them as well as they could. Review collected by and hosted on G2.com.

Meghan H.
MH
Meghan H.
Senior Manager
Financial Services
Small-Business (50 or fewer emp.)
"Implementing Prophet has given us the efficiency that we were looking for."
5/5
What do you like best about Prophet CRM?

That tracking of all contact made with someone and the options to track all activities within the office. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

The linking can result in multiple users being linked and involves constant clean up. Review collected by and hosted on G2.com.

MH
Matthias H.
Sales Representative
Furniture
Small-Business (50 or fewer emp.)
"Prophet CRM has given me the details of customer tracking the easy way"
4.5/5
What do you like best about Prophet CRM?

The integration right with Outlook and all the other Add-Ins together make it so simple to operate in one environment without switching, transferring etc. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Not having the data available once you are offline I still dislike. Planning that is sometimes not possible and depending where one travels, Being online is not always possible. It is getting better however, due to the availability of WiFi at more and more places. Review collected by and hosted on G2.com.

Franca B.
FB
Franca B.
Program Development Supervisor
Education Management
Enterprise (> 1000 emp.)
Originally submitted 1/20/2015
"Solid CRM Solution"
5/5
What do you like best about Prophet CRM?

The Avidian Prophet CRM product has proven to be a very easy to use product that is imbedded in Outlook. The application Interfaces very well and allows my department to track our sales activity easily. The product support is outstanding and when I've run into an issue they respond very quickly and with knowledgeable suggestions. The product is outstanding and the service is even better. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

The security built into our company servers does slow down the launch of the product. But that is something I've become accustomed to. Review collected by and hosted on G2.com.

Verified User in Recreational Facilities and Services
UR
Verified User in Recreational Facilities and Services
Small-Business (50 or fewer emp.)
"Easy to Use; Great Support"
4.5/5
What do you like best about Prophet CRM?

Customer support from Prophet has been great. I am not a power user, but every once in awhile, I have questions about Prophet. I get fast, accurate responses in no time.

I've had a few computer issues over the past year, as well, and having a cloud-based CRM has been a big relief - nothing lost!

Prophet is the one and only CRM I have used, and being able to easily track correspondence is really valuable. I may only have contact with a client once a year, so remembering or tracking down term, special needs, etc., would be cumbersome without Prophet. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Would like to be able to merge customers, when I've found I've created duplicates. Review collected by and hosted on G2.com.

Ryan W.
RW
Ryan W.
National Sales Manager: Homecare
Medical Devices
Mid-Market (51-1000 emp.)
"Profiting from Prophet"
4.5/5
What do you like best about Prophet CRM?

The integration with Outlook is clean and using a platform we are all familiar with makes life easy when using this CRM. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

A more robust mobile application will be a nice addition to the overall platform. Review collected by and hosted on G2.com.

Chris S.
CS
Chris S.
Stainless Steel Product Manager
Mining & Metals
Mid-Market (51-1000 emp.)
"Stainless Steel Product Manager"
4.5/5
What do you like best about Prophet CRM?

It is very easy to use and make changes to the software as grow with it. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Visually I wish there were some color options which might make it easier to distinguish on item for the next. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Verified User in Business Supplies and Equipment
Enterprise (> 1000 emp.)
"Easy to use product and great support!"
4.5/5
What do you like best about Prophet CRM?

Anyone who is familiar with Microsoft Outlook can quickly and easily become proficient with Avidian Prophet CRM. If you can create and manage contacts, use your calendar and tasks it will be an easy transition for you to log all sales activity in one place! Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

If I could change anything, I would have the 3 separate databases "speak" to each other. Review collected by and hosted on G2.com.

Matthew B.
MB
Matthew B.
Sales Manager
Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Overall view of current and closed opportunities, group emailing and lead maintenance."
5/5
What do you like best about Prophet CRM?

Group emailing function. Allows me to split between agents / partners and customers and can easily ensure that the right people get the correct notifications. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

That you cannot switch back and forth between PROPHET and Outlook so when you leave the program you have to go back in and start from scratch each time. Review collected by and hosted on G2.com.

Deborah S.
DS
Deborah S.
Director of Operations
Computer Software
Small-Business (50 or fewer emp.)
"It has helped us streamline the sales team"
4/5
What do you like best about Prophet CRM?

The ability for all to see what is happening with all customers. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Doesn't always work well on networks. Reporting could use some sprucing up. Review collected by and hosted on G2.com.

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Pricing Options

Pricing provided by Prophet CRM.

Basic

$25.00
Per User Per Month
View More Pricing Information
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Prophet CRM Features
Contact & Account Management
Opportunity & Pipeline Mgmt.
Task / Activity Management
Email Marketing
Lead Management
Case Management
Customer Support Portal
Knowledge Base
Reporting
Dashboards
Forecasting
Categories on G2
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