Prophet CRM Reviews & Product Details

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to uniquely leverage the work you and your team already do in Outlook, and automatically associates that activity to the appropriate customer opportunity within Prophet CRM. Whether from your desktop or mobile device, all Outlook-based emails, tasks, and calendar events are automatically tracked and associated to the corresponding opportunity, unburdening your team from administrative entry and giving them more time to sell. With more timely and thorough entry of sales activity data, sales managers gain valuable insight regarding your customers, sales team and sales processes. Combine Prophet CRM's unique Outlook integration with it's comprehensive suite of sales automation and workflow tools, customizable fields, reports, dashboards, and analytics, and you have a powerful application that will drive your business to higher levels of success. Contact us to discover how we partner with you to drive your success.

Seller

Avidian Technologies

Discussions

Prophet CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Warren Stokes

Pricing

Pricing provided by Prophet CRM.

Basic

$25.00

Per User Per Month

View More Pricing Information

Top-Rated Alternatives

Contactually by Compass

4.2/5(125)

Salesforce Sales Cloud

4.4/5(27,591)

HubSpot Sales Hub

4.4/5(14,392)

View All Alternatives

User Insights

Average based on 195 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Prophet CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Prophet CRM, and what problem is it built to solve?

Prophet CRM is a customer relationship management system built to work within Microsoft Outlook. It helps businesses manage customer interactions, sales processes, and follow-ups in a familiar email environment, with the aim of streamlining workflows and reducing the need to switch between applications.

What languages does Prophet CRM support?

Prophet CRM supports 1 language: English.

What company sizes and industries is Prophet CRM the best fit for?

Prophet CRM’s strongest fit is among small businesses, with mid-market teams also well represented. Reviewer company profiles span several industries, with these segments appearing prominently:

Company size — Small Business: The clearest concentration of positive reviewer profiles.
Company size — Mid-Market: Also a recurring segment, including teams managing shared customer and sales information.
Industry — Construction and machinery: Both appear regularly among positive reviewer profiles.
Industry — Financial services, insurance, and real estate: These relationship- and pipeline-focused fields are also represented.

How long does it take to implement Prophet CRM across a team?

Implementation timelines vary, but reported go-live times most often fall within a day, within a month, or one to three months. Longer rollouts are also reported, so the setup timeline can depend on the scope of the implementation.

Time to go live	Relative frequency
Under 1 day	Among the most commonly reported ranges
Under 1 month	Among the most commonly reported ranges
1–3 months	Among the most commonly reported ranges
3–6 months	Also reported
6–12 months or over 12 months	Less commonly reported
Never	Reported in some cases

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

Support is available through phone, email or help desk, and a knowledge base. The experience can be hands-on and responsive, with users describing helpful, knowledgeable assistance and training; others report slow replies or uneven follow-through.

What is the experience like for teams switching to Prophet CRM from another tool?

Switching to Prophet CRM has often meant moving from a standalone CRM or basic contact-tracking setup to managing customer activity from Outlook. The change can reduce application switching and duplicate data entry, while making it easier to connect emails, follow-ups, and opportunities; transitions can still involve a learning curve and setup work. Named prior tools include ACT, Goldmine, Maximizer, and SAGE.

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

Prophet CRM is most often connected with Microsoft Outlook, with users also describing links to productivity tools and business phone systems. These connections help keep customer communications and related work close to contact and opportunity records.

Email and calendar: Microsoft Outlook.
Productivity tools: Microsoft Excel and Word.
Telephony: 3CX and other business phone systems.

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM could be more useful with smoother everyday administration and more flexible reporting. Recurring improvement areas include:

More capable reporting: Make report creation, customization, and pipeline forecasting easier to configure.
Bulk actions: Add bulk editing, tagging, reassignment, and duplicate-management tools to reduce repetitive record-by-record work.
Stronger mobile access: Expand mobile functionality so teams can do more than look up information while away from a computer.
More flexible customization: Improve control over layouts, fields, and shared views to better accommodate different team workflows.

G2 reviews are authentic and verified.

Here's how.

Kyle E.

Owner

Small-Business (50 or fewer emp.)

3/30/2018

"Green Flush Review of Prophet CRM"

3/5

What do you like best about Prophet CRM?

It interfaces with Outlook. This makes it easy to use as I spend almost all of my time in Outlook. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

It is not as intuitive as I would like it to be. Review collected by and hosted on G2.com.

Response from of Prophet CRM

Thanks for your feedback Kyle. Glad you like the Outlook embedding. Let's talk when convenient on how we might make Prophet more intuitive. That's super important to us.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Events Services

Mid-Market (51-1000 emp.)

3/21/2018

"Support ticket unanswered for three months."

0/5

What do you like best about Prophet CRM?

I can't say that I have had a good experience. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

I have emailed and reached out repeatedly to correct issues, including my sales representative Kaye, and my account manager, Donnita, on multiple occasions and have consistently seen no response because they don't seem to have any sense of urgency to communicate with me. Review collected by and hosted on G2.com.

Response from of Prophet CRM

Sorry that after so many hours of effort on both sides, that we are unable to get you launched to your satisfaction. We will review all of our steps to see if there is any other way to set you up for success with our product and with the resources you have on your side. Thanks very much for the feedback.

Current UserValidated ReviewerSource: Organic

Rick T.

Small-Business (50 or fewer emp.)

3/25/2018

"Prophet Review"

5/5

What do you like best about Prophet CRM?

It works once like it is supposed to. The opportunity menu tracks all opportunities IF you keep it updated. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

A little cumbersome when you have to update address changes, etc. Review collected by and hosted on G2.com.

Response from of Prophet CRM

Rick, thanks for your feedback. We will have our user experience folks review the address update process as we look to the next versions. Glad to hear you are all about keeping those opportunities updated! We have seen a common thread to all sales talent that consistently hit their quotas: their pipelines and opportunity details are always pristine and up to date.

Validated ReviewerSource: Organic

Eric H.

Vice President of Preconstruction

Construction

Mid-Market (51-1000 emp.)

2/6/2017

"Avidian Prophet. Tracking our Opportunities more Efficiently"

5/5

What do you like best about Prophet CRM?

Functionality with our existing software and controls. Avidian Prophet uses the Microsoft Outlook framework that we are all used to and makes the software an easy extension of our normal work flow. This does not require an extensive training program for new users as the use of the application is very intuitive.

Other than function of the software, I would have to say that the Customer Support team is second to none. I have never had the personal attention and care from Customer Service personnel as I have had with the Avidian team. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Nothing.

There was a small learning curve to understand how Outlook Contacts interact and sync with Avidian, but after a short explanation, this is not a problem. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

If you are looking for an efficient CRM solution that will not require extensive training and on-boarding, I believe Avidian Prophet to be the solution you are looking for. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

We have several roles in the company that are responsible for Business Development activities and the Avidian Prophet software offers a solution to track all of the corporate opportunities in a single location that all Users can access in real time. The Prophet application allows for all stakeholders in the project to save their notes, correspondence, documents and communications in a single, easy-to-access location, while simultaneously synchronizing with your Outlook Contacts and Tasks. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Utilities

Small-Business (50 or fewer emp.)

3/21/2018

"Avidian Prophet"

2.5/5

What do you like best about Prophet CRM?

Mass Email function is great. Nice customization Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Conflicts with Outlook sometimes. Prophet contacts shared vs. Outlook contacts Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

3/3/2017

"Amazing User Service once purchased"

4.5/5

What do you like best about Prophet CRM?

The fact that technical support is one call away and they will help you over the phone immediately if possible. They can also set a date and time to do a quick refresher course or set up new training for you on a function you have never explored yet. They will take control of your screen and walk you through your specific issues, so you can complete the task with them right there. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

The reporting section could be a tad bit more user friendly, although with tech support there to help you it is easier to navigate. They will help you create a report template that you can save and use over and over again. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Very user friendly due to the fact it uses Outlook which pretty much everyone is familiar with. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

For follow up purposes this CRM keeps you very organized. You can create a task within an opportunity and it will populate (if you like) into your outlook calendar and send you follow up reminders. As a sales person this is key! Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Steve S.

Regional Sales Manager

Industrial Automation

Mid-Market (51-1000 emp.)

7/5/2016

"As easy as using Outlook - no need to learn another package"

5/5

What do you like best about Prophet CRM?

I've used a lot of different CRM packages over the years, and Prophet is so easy because it feels as if it's an extension of Outlook. Everything feels familiar if you're using Outlook and so far I haven't found anything that requires truly specialized learning. The learning curve was essentially non-existent. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

I WOULD have said my only real complaint is there wasn't a good iPad version available, but that has been remedied over the past few weeks. The new mobile platform is good, simple and easy to use. While it doesn't provide all of the functionality of the desktop/laptop version, it does allow me to do everything I need to do while in the field. So there's nothing that I truly dislike about Prophet. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

The product support has been fantastic. Not once have I been less than totally satisfied! Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

We use Prophet for contact and opportunity management, and it provides us with a quick and easy way to capture the data we feel is important to our business. Since most, if not all, of the fields are user-definable we've been able to tailor Prophet to fit our exact needs. And when we've decided to change, delete or add fields, the modifications are quick and easy to make. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Dwight D.

Area Director

Financial Services

Mid-Market (51-1000 emp.)

7/1/2016

"CRM That is Customize able and So Powerful"

5/5

What do you like best about Prophet CRM?

What I like best it that it took what I was already using on a daily basis Microsoft Outlook, and gave me a way to keep step with all of my clients. I was able to use company jargon and product tracking and keep records on areas that I have to create in my monthly reports to my bosses and board. The most help has been with the support, and the classes they provided, and along with the YouTube channel of demo's I was able to watch, and try out some of the tips and tricks. I have been a user for a long time, and each year I seem to discover more solutions on how to make use of this powerful CRM software. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

I wish I understood the reporting side of the product better. I would love to be able to put out better looking reports, and add some of the things that I see in the video's. I know that this takes some practice, but the only opportunity seems to only arise when I'm under the gun for results. I do use the established reports and they do just fine for the report I need to generate. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Can't wait for an Android version of the tablet use. There isn't very many apple users here at my work we are all on windows platform. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Keeping track of the companies that I work with on building relationships with both their employees and the employer. I have several work areas this does make it easier to handle the cities, and my last contact with them. I now have a laptop that allows me to use this in the field. This has been way more helpful to do it there. In the past I had to come in and transcribe my notes. Love the automatic tickler area when the reach outs that happen because I have set them up. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Kent H.

U.S. Account Manager

Industrial Automation

Mid-Market (51-1000 emp.)

4/25/2017

"VP Sales"

4.5/5

What do you like best about Prophet CRM?

Embedded in Outlook, does not add an additional layer of software Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

No real issue at this point, perhaps connection to social networks Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Marshall M.

Owner

Furniture

Enterprise (> 1000 emp.)

2/3/2017

"Shown how to create emails within Prophet."

5/5

What do you like best about Prophet CRM?

The What Next aspect, because it has the greatest payback. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Still too early to say. We still have a lot of the system to start using and understand. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Questions about Prophet CRM? Ask real users or explore answers from the community

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Pricing Options

Pricing provided by Prophet CRM.

Basic

$25.00

Per User Per Month

View More Pricing Information

Prophet CRM Comparisons

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Prophet CRM Features

Sales Force Automation

Contact & Account Management

Opportunity & Pipeline Mgmt.

Task / Activity Management

Marketing Automation

Email Marketing

Lead Management

Customer Support

Case Management

Customer Support Portal

Knowledge Base

Reporting & Analytics

Reporting

Dashboards

Forecasting

View More Features

Categories on G2

CRM Email Tracking Sales Performance Management

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Prophet CRM Reviews & Product Details

Profile Status

Pricing

Basic

Top-Rated Alternatives

User Insights

Prophet CRM Reviews FAQs

What is Prophet CRM, and what problem is it built to solve?

What languages does Prophet CRM support?

What company sizes and industries is Prophet CRM the best fit for?

How long does it take to implement Prophet CRM across a team?

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

What is the experience like for teams switching to Prophet CRM from another tool?

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM Reviews (195)

Prophet CRM Reviews (195)

What do users say?

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Questions about Prophet CRM? Ask real users or explore answers from the community

Pricing Options

Basic

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