Prophet CRM Reviews & Product Details

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to uniquely leverage the work you and your team already do in Outlook, and automatically associates that activity to the appropriate customer opportunity within Prophet CRM. Whether from your desktop or mobile device, all Outlook-based emails, tasks, and calendar events are automatically tracked and associated to the corresponding opportunity, unburdening your team from administrative entry and giving them more time to sell. With more timely and thorough entry of sales activity data, sales managers gain valuable insight regarding your customers, sales team and sales processes. Combine Prophet CRM's unique Outlook integration with it's comprehensive suite of sales automation and workflow tools, customizable fields, reports, dashboards, and analytics, and you have a powerful application that will drive your business to higher levels of success. Contact us to discover how we partner with you to drive your success.

Seller

Avidian Technologies

Discussions

Prophet CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Warren Stokes

Pricing

Pricing provided by Prophet CRM.

Basic

$25.00

Per User Per Month

View More Pricing Information

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User Insights

Average based on 195 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Prophet CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Prophet CRM, and what problem is it built to solve?

Prophet CRM is a customer relationship management system built to work within Microsoft Outlook. It helps businesses manage customer interactions, sales processes, and follow-ups in a familiar email environment, with the aim of streamlining workflows and reducing the need to switch between applications.

What languages does Prophet CRM support?

Prophet CRM supports 1 language: English.

What company sizes and industries is Prophet CRM the best fit for?

Prophet CRM’s strongest fit is among small businesses, with mid-market teams also well represented. Reviewer company profiles span several industries, with these segments appearing prominently:

Company size — Small Business: The clearest concentration of positive reviewer profiles.
Company size — Mid-Market: Also a recurring segment, including teams managing shared customer and sales information.
Industry — Construction and machinery: Both appear regularly among positive reviewer profiles.
Industry — Financial services, insurance, and real estate: These relationship- and pipeline-focused fields are also represented.

How long does it take to implement Prophet CRM across a team?

Implementation timelines vary, but reported go-live times most often fall within a day, within a month, or one to three months. Longer rollouts are also reported, so the setup timeline can depend on the scope of the implementation.

Time to go live	Relative frequency
Under 1 day	Among the most commonly reported ranges
Under 1 month	Among the most commonly reported ranges
1–3 months	Among the most commonly reported ranges
3–6 months	Also reported
6–12 months or over 12 months	Less commonly reported
Never	Reported in some cases

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

Support is available through phone, email or help desk, and a knowledge base. The experience can be hands-on and responsive, with users describing helpful, knowledgeable assistance and training; others report slow replies or uneven follow-through.

What is the experience like for teams switching to Prophet CRM from another tool?

Switching to Prophet CRM has often meant moving from a standalone CRM or basic contact-tracking setup to managing customer activity from Outlook. The change can reduce application switching and duplicate data entry, while making it easier to connect emails, follow-ups, and opportunities; transitions can still involve a learning curve and setup work. Named prior tools include ACT, Goldmine, Maximizer, and SAGE.

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

Prophet CRM is most often connected with Microsoft Outlook, with users also describing links to productivity tools and business phone systems. These connections help keep customer communications and related work close to contact and opportunity records.

Email and calendar: Microsoft Outlook.
Productivity tools: Microsoft Excel and Word.
Telephony: 3CX and other business phone systems.

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM could be more useful with smoother everyday administration and more flexible reporting. Recurring improvement areas include:

More capable reporting: Make report creation, customization, and pipeline forecasting easier to configure.
Bulk actions: Add bulk editing, tagging, reassignment, and duplicate-management tools to reduce repetitive record-by-record work.
Stronger mobile access: Expand mobile functionality so teams can do more than look up information while away from a computer.
More flexible customization: Improve control over layouts, fields, and shared views to better accommodate different team workflows.

G2 reviews are authentic and verified.

Here's how.

Verified User in Public Safety

Small-Business (50 or fewer emp.)

11/9/2021

"Make this compatible with IOS Apple products."

0.5/5

What do you like best about Prophet CRM?

contact manager helps with finding and organizing companies and their contacts. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

This needs to work on IOS and apple products. The fact that it can't be used on apple makes me never use it. It is slow loading new screens/ switching between manager pages (company/contact/opportunity) . Needs to be sending more alerts for opportunity's for tracking through the sales funnel Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Retail

Small-Business (50 or fewer emp.)

12/11/2021

"The absolute best at keeping me organized"

5/5

What do you like best about Prophet CRM?

So easy to use it keeps everything in order and I can make my recall bank, so I don't forget to call customer Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Sometimes shut down and or I have to restart it it freezes a little slow running Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Wholesale

Mid-Market (51-1000 emp.)

Updated 3/14/2024

Originally submitted 11/16/2021

"Love Prophet"

4.5/5

What do you like best about Prophet CRM?

It is effortless to use; I love the set up and how you can change the columns Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

It restarts frequently, and I lose all my data. It can be very frustrating Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Utilities

Small-Business (50 or fewer emp.)

10/16/2020

"Rich messages are professionally added with google hangouts meet."

4/5

What do you like best about Prophet CRM?

With a distinctive green color, a logo ready for a configured use, collaborative meeting introductions, are part of the options and tools established by the google hangouts meet system, to directly attend e-mail account synchronizations, messaging communication margin, business negotiation conferences, customer work coordination, call connections and its particular interactive effects recording, it manages to extend complete data presentations that work to create instant texts and file sharing in a flawless way for my company. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Problems in your payment center keeps the google hangouts meet system in disproportionate use of its tools, since by not canceling the debt, the options of your panel are blocked until the debt is paid, making your actions indefinite when these inconveniences occur, having to integrate a solution to these programming errors cost analysis, in which you can better manage the resources generated by this platform. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

We fully recommend the hangouts meet system because its methods perfected my communication assistance levels, relating precise screen settings, video conference preview routing, additional message inclusion values, simple mobile application, professional web navigation, incredible presentation optimization conformists, balanced negotiation directed attention, are maintained with this interactive performance usability monitoring and collaboration format. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

It has been managed with google hangouts meet, visual data preparation, invitation aggregation with personalized notifications, multiple accesses of intuitive meeting, remote function screen usage entry function, assured response times, scalable transmission training's, administrative sequence union applications, video call initiation in relation to sales, information presentation configurations generate large registration margins, idea capture collaboration, and its excellent quality audio keeps certain assistance of its tools running. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

3/22/2018

"Avidian Prophet"

4/5

What do you like best about Prophet CRM?

The integration into Outlook is invaluable. The ease with which you are able to switch between Outlook and Prophet is so convenient. The ability to send group emails and have those registered in the contact's notes makes it easy to track reachouts. The flexibility of the opportunity template has allowed us to use it as a support and service tracker as well. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

The reporting section is a bit clunky, and not as flexible as we would like it to be. Also, the assignment of departments and the difficulty in using the different opportunity templates adds extra steps when working outside of your department. The app is very basic and not as dynamic as we would like it to be. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

I would recommend the cloud-based version. With Outlook Anywhere, salespeople on the road are easily able to update opportunities, contact notes, add contacts, and easily keep things up to date. The hosting service has been very reliable with only one short time of less than 1 hour where the server was down. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Staying on top of opportunities, tracking customer reachouts, and putting in place sales and service processes that Prophet is designed to support. Review collected by and hosted on G2.com.

Response from of Prophet CRM

It's great to hear that you see Prophet as an invaluable application. We are pleased that you are using it in Sales and Support. Getting these teams connected around the customer helps both teams and gives us a better, holistic view of the customer. We call this Total Company Selling.

We hear you on the reporting side and are working to enhance this area. We have found that customers who fully utilize Prophet Views often find this as a great dynamic option for data dissemination. Feel free to reach out to your Customer Success team for guidance if needed. Thanks very much for your review and feedback!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Printing

Mid-Market (51-1000 emp.)

Updated 3/21/2018

Originally submitted 2/3/2017

"Great CRM option in marketplace"

4/5

What do you like best about Prophet CRM?

Very intuitive program. It is easy to teach to others. Works seamlessly with Outlook. Can't wait for the next upgrade. Love that everything is in Outlook and other users can view various activities of other users. Great data in the analytics section of the program but takes awhile to learn it. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

One of our users described it "It is a click-a** happy program!" It does take a lot clicks to do things but then again what program isn't? I wish some of screens weren't locked down for additional customization especially having a customer type segment on the main company screen in company manager. Received some wrong advice from our initial rep which put the customer type into an area that cannot be searched! Data migration was a pain but we eventually got everything we needed into the program. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Be sure all your data is set-up properly in advance of the migration. Avidian does a good job of working with your IT people to be sure this happens. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

We are able to analyze potential sales in varying stages. Our account managers can create a variety of views based on any number of search criteria to pinpoint their marketing efforts. (state, city, area code, etc) With a revenue screen view, they should never miss opportunities to followup on quotes. Shortly we will be redoing our market segments in Prophet and be able to zero in on marketing opportunities by market groupings. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Ron V.

Busniness Analyst / DBA

Medical Devices

Small-Business (50 or fewer emp.)

Updated 3/21/2018

Originally submitted 11/25/2014

"CRM Integration with Outlook. Prophet ease of use and setup."

4/5

What do you like best about Prophet CRM?

I believe in leveraging skills that have already been honed and the best way to do that for our company was to use our current skill set with Outlook and add a very robust CRM like Prophet that integrates with Outlook seamlessly. We have been able to automate a number of recurring sales automations tasks as well as provide management with custom reports when necessary. The support from Avidian has been nothing short of fantastic. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

The administration portion of Prophet needs some beefing up but overall I believe that the Avidian software development team is headed in the right direction. The latest release with Analytics is great! Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Construction

Small-Business (50 or fewer emp.)

3/22/2018

"Know what you need"

3.5/5

What do you like best about Prophet CRM?

There is a wide range of customization and multiple layers of information. Sorting data by almost any parameter is easy and effective. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

You need to know exactly how you want to use this system from the get-go, otherwise it becomes difficult to analyze massive amounts of information and leads. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Know exactly how you want to use this product before you implement it within your company. This will make your data more useful in the long run. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Prophet CRM helps us to maintain constant communication with any lead, regardless of importance. This has lead to us garnering sales from customers we'd have forgotten about in the past. It also helps us to stay at the top of leads' minds, making it more likely to eventually convert them. Review collected by and hosted on G2.com.

Response from of Prophet CRM

Thanks very much for the positive and constructive feedback. We have developed a Prophet playbook to help with CRM project pre-planning and post-implementation data governance. Your Customer Success Manager at Prophet is happy to share. We agree that future -proofing your data and turning into actionable insights will deliver the best outcome(s).

Current UserValidated ReviewerIncentivizedSource: Seller invite

Rick T.

Small-Business (50 or fewer emp.)

7/30/2018

"Prophet CRM"

4/5

What do you like best about Prophet CRM?

This works seamlessly and is user friendly Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

It does not track email unless you link it each time Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/26/2017

"Initial setup and experience with Prophet."

3.5/5

What do you like best about Prophet CRM?

Initial support and setup was excellent. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Backend support post launch, weak at first. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Make sure you have a detailed post implementation plan and have your long term support specialist involved about midway through your implementation. If they come in at the end you are having to retrain a new support person from their company, which is not helpful. These guys are knowledgeable and willing to provide assistance, but can be a bit of a hassle in the short term. Secondly, they are beginning to offer some interesting webinars and information, but their first run at this was cumbersome and didn't go off well. Might give some insight into their ability for long term strategic development. So far, we like the system, but are not using anywhere near capacity. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Tracking and ability to review information as field reps develop processes. Field reps have begun to see what their efforts are producing and the actual activity levels they are performing at/above. Review collected by and hosted on G2.com.