Proofpoint Core Email Protection Reviews & Product Details

The security and technology offered by Proofpoint is head and shoulders above our previous product. The intelligence and information employed and presented in the dashboards makes issues easily understandable and simple to action. The many functions such as TAP, TRAP, CLEAR etc, all help to create a clean and secure email landscape and the improvements in the product come through thick and fast.

We use the interface every day and it's like second nature now and the customer support is second to none. The implementation is led along with professionals and, on the whole, is a relatively smooth process. Review collected by and hosted on G2.com.

The many, many portals. Especially the old POD portal which is slow, cumbersome and hard to manage. Review collected by and hosted on G2.com.

The product is easy to implement, integrate and maintain. Once it's stood up, few adjustments are needed. My favorite thing is the balance provided between the end-user and the admins, emails flagged by Proofpoint can be released by the recipient or by the admins and easily flagged as safe if mislabeled as malicious. Review collected by and hosted on G2.com.

I don't really dislike this but I wish there was more control over the digest. I think the digest gives too many options to the user to release spam emails. Even though spam messages aren't a security probem, they are an operational problem that can lead to a security problem if they get out of control. Review collected by and hosted on G2.com.

First the detection rates are top notch for both spam, phishing, and bulk email. Our users are not wasting time filtering through emails. The false positive rates are low and the system learns quickly if we do get some. The URL detection is top notch and has protected us from a number of possible issues. The onboarding was great and support helped anytime we needed. Documentation was top notch. Review collected by and hosted on G2.com.

Sometimes the pricing and licensing structure is hard to deal with. New features are sometimes "addons" and not just added to main product. This can be a pain if you want those features. Some additional out of the box integrations with some of our email SAAS providers for tools would be welcomed. Review collected by and hosted on G2.com.

I like the security awareness training programs Review collected by and hosted on G2.com.

Sometimes it takes a while to get a hold of reps that help us as a partner. Review collected by and hosted on G2.com.

ESP provides great security. Out of box deployment reduced our end user spam and risk delivery by an estimated 40%. After performing tuning and customization, we were able to reduce this number further to over 60%. Customer support help is always very responsive. We also utilized monthly touch points for health checks. Review collected by and hosted on G2.com.

Console can sometimes become slow. The aggressive nature of the product will cause false positives based on conditional properties that can be a challenge to overcome. Review collected by and hosted on G2.com.

The amount of Spam and Phishing that gets trapped is amazing. The Spam filter is so good that most of our user started to report that they were not getting any spam in there spam folders. Review collected by and hosted on G2.com.

The old Admin system was a little clunky to figure out with training but the support team as well as new admin portal has made up for that and if far better. Review collected by and hosted on G2.com.

This product is simple and easy to use. When it comes to email security, this product is at the top of the market. When you dive deep into the capabilities that this product provides, your organization will reap the benefits and become more secure as a result. Review collected by and hosted on G2.com.

The one thing I do not like about the product is that there is no sort of SSO configuration. As with all Proofpoint products/systems, login is independent for each system. Review collected by and hosted on G2.com.

I like best the "ease of access" and how I can quickly navigate between multiple portals to gather necessary information to remediate any active incident. Furthermore, upkeep of the applications is not intrusive. Review collected by and hosted on G2.com.

The least helpful item about Proofpoint is the lack of communication during a service outage or other issue that affects email delivery. Most times we are not aware unless we are physically checking the support site. Review collected by and hosted on G2.com.

Diversification of the portfolio and capacity to help partners grow in the email security Review collected by and hosted on G2.com.

Need to simplify the approach to get closer to a wider number of partners Review collected by and hosted on G2.com.

is a easy platform to protect the email in a simple way, easy to implement, with a lot of features. The support team, is agile to solve the issues. We have a lot of emails per month (more than 14 million) and only deliver 20% of those emails. Easy to integrate with Entra and SIEM to get the events. Review collected by and hosted on G2.com.

We miss the option to get the audit logs, or use regular expressions to find emails in quarantine. Review collected by and hosted on G2.com.