ProManage Features
Consumer Intelligence (3)
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Customer Feedback
Provides a forum for customers to give feedback and data storage for company analysis.
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Competitive Intelligence
Allows users to get real-time information on competitors performance and reputation.
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Sentiment Analysis
Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (3)
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Revenue Reporting
Provides tools with enhanced filtering and correlation between revenue and reputation.
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Corporate Reporting
Helps monitor the overall performance of marketing efforts and brand establishment.
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Dashboard
Provides a centralized hub and management tools for all data points related to online reputation.
In-House Management (2)
Employee Performance
Gives visibility into employee performance and each individual's impact on reputation initiatives.
Team Workflow
Helps establish a workflow that allows team members to communicate effectively and collaboratively.
Integration (3)
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Import
Provide tools to import data to a third-party marketplace
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Export
Provide tools to export data from a third-party marketplace
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APIs
Deliver APIs for integration with third-party marketplaces
Store Management (2)
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Localization
Ability to manage multiple stores in different languages and currencies
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Marketplaces
Allows users to manage multiple stores on third-party marketplaces
Listing Management (4)
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Network Directory
Ability to submit location data to a wide variety of digital services
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Data Aggregators
Ability to submit location data to major aggregators
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Duplicate Monitoring
Consistently monitors search engines and directories and removes duplicate listings
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Optimization
Offers the ability to enhance listings with menus, photos, videos, or other rich data
Performance (2)
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Real-Time Updates
Changes to location data are synced across listings immediately and in real time
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Analytics
Provides data or insights into listing performance and engagement
Local Search Optimization (5)
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Rank Tracking
Monitor and report on ranking in local search results
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Online Listings
Report on local citations and distribute accurate listing data to directories and search engines
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Google My Business
Optimize or automate content for Google My Business
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Reputation Management
Monitor online reviews and brand reputation
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Dashboards and Reporting
Provide insights and data visualizations from a comprehensive dashboard
Responses (5)
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Customization
Customize your chat workflows with rules and automations.
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Control
Control who the chatbot converses with (and when).
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Route To Human
Has the ability to connect interlocator with a human agent when the need arises.
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Menu bars
Can provide interlocators with menus, through which they can choose a relevant response.
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Drip sequences
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform (7)
Live chat
Provide tools for live chat on one's website.
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing
Allows users to test the efficacy of various responses through A/B testing.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
Can collect and store information from interlocators, such as email, phone number, etc.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Online Marketplace Optimization Tools (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation


