Prism PPM (formerly WorkOtter) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Prism PPM for its ease of use, making project management efficient and straightforward. (2 mentions)

Users value the effective organization capabilities of Prism PPM, enhancing decision-making and project prioritization significantly. (2 mentions)

Users value the streamlined resource management features of Prism PPM that enhance decision-making and project prioritization. (2 mentions)

Users value the automation capabilities of Prism PPM, streamlining tasks and enhancing project management efficiency. (1 mentions)

Users commend Prism PPM for its exceptional customer support and commitment to continuous improvement, enhancing overall experience. (1 mentions)

Users find the limited features of Prism PPM restrict effective project management and hinder financial tracking capabilities. (2 mentions)

Users face collaboration issues due to ineffective personalization and insufficient guidance, hindering team functionality and project tracking. (1 mentions)

Users face feature issues with Prism PPM, finding personalization and tracking capabilities inadequate and user guides lacking depth. (1 mentions)

Users express concerns about integration issues with Jira syncing, which limits advanced feature capabilities in projects. (1 mentions)

Users find the learning curve steep, requiring time and training to become proficient with Prism PPM. (1 mentions)

5 Pros or Advantages of Prism PPM (formerly WorkOtter)

1. Ease of Use

Users praise Prism PPM for its ease of use, making project management efficient and straightforward.

See 2 mentions

See Related User Reviews

Kangas, K.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful project management tool that's configurable and easy for anyone to use"

What do you like about Prism PPM (formerly WorkOtter)?

Ease of use, ease of implementation, easy to configure or tailor to meet our needs, excellent customer support, reasonable pricing, contract terms can

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you like about Prism PPM (formerly WorkOtter)?

Prism PPM was created with the main focus of enabling PMs and PMOs to be efficient and effective. It isn't a resource management tool that realized it

2. Organization

Users value the effective organization capabilities of Prism PPM, enhancing decision-making and project prioritization significantly.

See 2 mentions

See Related User Reviews

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you like about Prism PPM (formerly WorkOtter)?

Prism PPM was created with the main focus of enabling PMs and PMOs to be efficient and effective. It isn't a resource management tool that realized it

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Post implementation review"

What do you like about Prism PPM (formerly WorkOtter)?

The system provides solutions to problems facing a project manager every day. Data available for management reports is extensive without having to sup

3. Resource Management

Users value the streamlined resource management features of Prism PPM that enhance decision-making and project prioritization.

See 2 mentions

See Related User Reviews

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you like about Prism PPM (formerly WorkOtter)?

Prism PPM was created with the main focus of enabling PMs and PMOs to be efficient and effective. It isn't a resource management tool that realized it

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Post implementation review"

What do you like about Prism PPM (formerly WorkOtter)?

The system provides solutions to problems facing a project manager every day. Data available for management reports is extensive without having to sup

4. Automation

Users value the automation capabilities of Prism PPM, streamlining tasks and enhancing project management efficiency.

See 1 mentions

See Related User Reviews

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you like about Prism PPM (formerly WorkOtter)?

Prism PPM was created with the main focus of enabling PMs and PMOs to be efficient and effective. It isn't a resource management tool that realized it

5. Customer Support

Users commend Prism PPM for its exceptional customer support and commitment to continuous improvement, enhancing overall experience.

See 1 mentions

See Related User Reviews

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you like about Prism PPM (formerly WorkOtter)?

Prism PPM was created with the main focus of enabling PMs and PMOs to be efficient and effective. It isn't a resource management tool that realized it

5 Cons or Disadvantages of Prism PPM (formerly WorkOtter)

1. Limited Features

Users find the limited features of Prism PPM restrict effective project management and hinder financial tracking capabilities.

See 2 mentions

See Related User Reviews

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you dislike about Prism PPM (formerly WorkOtter)?

Their Jira integration was a HUGE reason for why we chose them. It was included (not an add-on) and had more customization than other vendors. We have

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Post implementation review"

What do you dislike about Prism PPM (formerly WorkOtter)?

Personalization of home page, dashboards does not work well making them useless. user guide is very high level with no step by step on how to use the

2. Collaboration Issues

Users face collaboration issues due to ineffective personalization and insufficient guidance, hindering team functionality and project tracking.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Post implementation review"

What do you dislike about Prism PPM (formerly WorkOtter)?

Personalization of home page, dashboards does not work well making them useless. user guide is very high level with no step by step on how to use the

3. Feature Issues

Users face feature issues with Prism PPM, finding personalization and tracking capabilities inadequate and user guides lacking depth.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Post implementation review"

What do you dislike about Prism PPM (formerly WorkOtter)?

Personalization of home page, dashboards does not work well making them useless. user guide is very high level with no step by step on how to use the

4. Integration Issues

Users express concerns about integration issues with Jira syncing, which limits advanced feature capabilities in projects.

See 1 mentions

See Related User Reviews

Mallory S.

Mid-Market (51-1000 emp.)

5.0/5

"Prism PPM Review"

What do you dislike about Prism PPM (formerly WorkOtter)?

Their Jira integration was a HUGE reason for why we chose them. It was included (not an add-on) and had more customization than other vendors. We have

5. Learning Curve

Users find the learning curve steep, requiring time and training to become proficient with Prism PPM.

See 1 mentions

See Related User Reviews

Slobodan V.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent fit for purpose for integrated PPM tool with powerful reporting capabilities!"

What do you dislike about Prism PPM (formerly WorkOtter)?

1. Requires a bit of a training in order to use it, not fully intuitive 2. UI could be a bit leaner

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Slobodan V.

Head of PMO, Cloud & IP Delivery Manager

Mid-Market (51-1000 emp.)

7/23/2025

"Excellent fit for purpose for integrated PPM tool with powerful reporting capabilities!"

4.5/5

What do you like best about Prism PPM (formerly WorkOtter)?

1. Stable platform

2. Well integrated time management, resource management, project & portfolio mgmt, finance management

3. Dedicated implementation and support teams

4. A lot of built in reports with great visualizations Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

1. Requires a bit of a training in order to use it, not fully intuitive

2. UI could be a bit leaner Review collected by and hosted on G2.com.

Response from Lauren Remes of Prism PPM (formerly WorkOtter)

edit

Slobodan, we appreciate your review so much. Thanks for sharing your feedback both positive (source of truth!) and negative UI). We've passed your comments on to the team, and we're pleased to tell you that our UI is something we're improving over time, more to come!

Mallory S.

Senior Project Manager

Mid-Market (51-1000 emp.)

5/22/2025

"Prism PPM Review"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

Prism PPM was created with the main focus of enabling PMs and PMOs to be efficient and effective. It isn't a resource management tool that realized it could capitalize on the PPM market by cobbling together a solution. Prism is streamlined and easy to navigate. We are empowered by the visibility it has brought from a project, program and portfolio level. This means, we can make educated decisions on prioritization, resources, budget, and so forth. Prism also captures back time for our PMs by automating routine tasks (E.g., Earned Value calculations) so they can focus on more value-add work. Before Prism, we ranked projects by how we "felt" was best. Now with the Business Value Assessment feature in Prism, we get an unbiased score for each project that shows how valuable it is to the business. Wow! That makes all the difference when deciding on what's actually most important to achieving our strategy; especially when considering budget or resource constraints.

I can't leave a review without mentioning the support that we've received from Prism. Their customer experience team and implementation specialists are top notch. Additionally, Prism has a vision and roadmap for continuingly improving their software. We appreciate their investment into their customers and product! Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

Their Jira integration was a HUGE reason for why we chose them. It was included (not an add-on) and had more customization than other vendors. We have found that when you have a project that has Jira Sync enabled, you lose feature capabilities. Such as the What-If Analysis doesn't work when you include Jira Synced projects. This means you can't do the more advanced portfolio and resource planning. Hopefully, this isn't a negative factor for long because in their roadmap they've committed to developing feature-parity in Prism for Jira synced projects. Review collected by and hosted on G2.com.

Response from Lauren Remes of Prism PPM (formerly WorkOtter)

edit

Thanks for the honest feedback, Mallory, we're thrilled that you find working with CS and Implementation to be top notch. We're fond of them as well!

Your comments about our Jira sync have been passed along to our Product team. We continue to focus on improvements in resource management and as you stated, Jira updates are on our roadmap. Again, thank you and we're so glad to be working with you!

Verified User in Banking

Mid-Market (51-1000 emp.)

5/22/2025

"Post implementation review"

4.5/5

What do you like best about Prism PPM (formerly WorkOtter)?

The system provides solutions to problems facing a project manager every day. Data available for management reports is extensive without having to supplement with Excel, like other systems. Resource management function and reporting is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

Personalization of home page, dashboards does not work well making them useless. user guide is very high level with no step by step on how to use the system. Detail instructions and user guides have to be provided by the implementation analyst. Capability to track non-labor budget and expense should be enhanced for tracking project financials. Similarly, function to fully track benefits (financial and non-financial) or KPI needs improvements. Assessment should allow multiple types, for both projects and requests, rather than just business value. Review collected by and hosted on G2.com.

What problems is Prism PPM (formerly WorkOtter) solving and how is that benefiting you?

A PPM that is real time and bug-free - reduce number of clicks to save changes or update data, knowing that the system is working as expected. Ability to generate management reports without using Excel - reduce time spent in generating PMO management reports. User friendly UI for project managers - more efficient in managing workplans robust resource planning capability - allows the company to track resource expense effectively. Review collected by and hosted on G2.com.

Response from Lauren Remes of Prism PPM (formerly WorkOtter)

edit

Thanks so much for this detailed review. We pride ourselves on being a "true PPM" and enabling PMs to set aside excel, spend less time compiling reports, and focus more on delivering value. We will share all your comments with our Product and Support teams as we work on a significant update to reporting, dashboards, and our knowledge center. Thank you again!

Kangas, K.

Director, Technical Operations

Mid-Market (51-1000 emp.)

7/25/2025

"Powerful project management tool that's configurable and easy for anyone to use"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

Ease of use, ease of implementation, easy to configure or tailor to meet our needs, excellent customer support, reasonable pricing, contract terms can be 1, 2 or 3 years Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

There is nothing I dislike about Prism PPM Review collected by and hosted on G2.com.

Response from Lauren Remes of Prism PPM (formerly WorkOtter)

edit

Hi, Kangas, thank you for reviewing Prism PPM! We're thrilled there's nothing you don't like about our PPM solution and we aim to keep it that way! Thanks again for your kind words, they mean a lot to our team!

Temitope B.

Online Course Website Design

Small-Business (50 or fewer emp.)

7/4/2024

Guest users or non-business users of the software, not included in G2 scores.

"Project Management with Outstanding Support"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

I appreciate WorkOtter for its integrated approach to project, resource, and portfolio management. The platform's intuitive design, including interactive Gantt charts and drag-and-drop features. Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

It has been extremely good, no fault on the platform. Review collected by and hosted on G2.com.

What problems is Prism PPM (formerly WorkOtter) solving and how is that benefiting you?

Managing multiple projects simultaneously can lead to a lack of visibility and difficulties in tracking progress, leading to missed deadlines and misaligned priorities. WorkOtter enhances visibility, making it easier to monitor progress, adjust timelines, and ensure projects stay on track. Review collected by and hosted on G2.com.

Jennifer L.

Data Management & Admin Support

Small-Business (50 or fewer emp.)

7/4/2024

"10/10 Would recommend for all the project managers out there"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

WorkOtter offers easy, enjoyable dashboard creation and faster, user-friendly operations compared to previous systems. It integrates AI for planning, risk identification, staffing, and drafting status reports, while also supporting interactive visuals. Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

We have no complaints and are pleased with how it supports our refined processes effectively. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/4/2024

"The best project manager tool on the Market"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

You can customize the fields and make the project board in any way you want. Easy for new users to navigate. Customer support was awesome! Easy to implement with the CRM system we use. I use this tool daily and multiple times a day. Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

Nothing it is absolutely awesome and super easy to use! Review collected by and hosted on G2.com.

Kelly A.

Executive Assistant

Mid-Market (51-1000 emp.)

4/2/2024

"The Perfect Project Management Software For Companies Of All Sizes"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

I really love all the dashboards and ability to customize everything Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

Nothing so far. Every time I had an issue customer service has been able to help Review collected by and hosted on G2.com.

Marina C.

Mid-Market (51-1000 emp.)

5/29/2023

"Love the new software - Highly customizable!"

5/5

What do you like best about Prism PPM (formerly WorkOtter)?

The drag-and-drop features make customization super easy. Everyone can set it up in ways that suit their own style, too. I have also gotten a lot of use out of the mobile views. We've been able to track time and log work that's been completed so much more efficiently, and changing schedules in real time has never been so seamless. Another feature I have thoroughly enjoyed is the ability to create comments that mention another user, which is then sent to their email. They can reply to it through the email directly. I believe we even want to try and find a way to work this into communications with our contractors and applicants. Oh, and the 2-way integration with Microsoft Project has made transitioning much easier for some of our staff since that's what we previously used. Review collected by and hosted on G2.com.

What do you dislike about Prism PPM (formerly WorkOtter)?

Since it was somewhat new software, we took quite a bit of time trying to figure out how to do some of the things we needed to do. The support has been very helpful, but for some of us, it's just not so easy to pick up for first-time use. Review collected by and hosted on G2.com.

What problems is Prism PPM (formerly WorkOtter) solving and how is that benefiting you?

WorkOtter has helped reduce scheduling issues, including important meetings and projects. Thanks to the 2-way integration with Microsoft Projects, it has solved the problem of transitioning hundreds of people at a time because we previously used Projects for this and can easily continue using it at the same time as WorkOtter to get used to the newer platform. Review collected by and hosted on G2.com.