# Printfection Reviews **Vendor:** Printfection **Category:** [Promotional Product Management Software](https://www.g2.com/categories/promotional-product-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 360 ## About Printfection Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world. ## Printfection Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Printfection, noting the team's professionalism and quick responsiveness. (10 reviews) - Users value the **ease of use** of Printfection, appreciating the simple ordering process and helpful support throughout. (7 reviews) - Users value the **exceptional team collaboration** of Printfection, praising quick and thorough support throughout the swag lifecycle. (7 reviews) - Users praise the **shipping efficiency** of Printfection, ensuring quick turnaround and excellent support for event deadlines. (6 reviews) - Users commend the **outstanding communication** of Printfection's support team, who are quick, thorough, and friendly in their responses. (5 reviews) - Users commend the **responsive customer service** of Printfection, highlighting their friendly and efficient support throughout the process. (5 reviews) - Users value the **efficiency** of Printfection for streamlining gifting and fulfillment processes seamlessly across multiple locations. (4 reviews) - Users highlight the **outstanding customer support** from Printfection, appreciating their quick responses and helpful suggestions. (4 reviews) - Ordering Process (4 reviews) - Service Quality (4 reviews) **What users dislike:** - Users find Printfection to have **high pricing** , with limited options compared to competitors in the market. (4 reviews) - Users report **delivery delays** that hinder their experience and make timely campaigns challenging and unreliable. (3 reviews) - Users find the **high prices** of Printfection to be a drawback, despite acknowledging overall value. (3 reviews) - Users struggle with **shipping delays** , including tracking issues and unresponsive support, affecting time-sensitive campaigns. (3 reviews) - Users report significant **delay issues** with Printfection, citing unresponsive support and unreliable delivery for time-sensitive needs. (2 reviews) - Email Issues (2 reviews) - Email Management (2 reviews) - Difficult Navigation (1 reviews) - Navigation Difficulty (1 reviews) - Notification Issues (1 reviews) ## Printfection Reviews ### 1. Great Platform for Swag Management, Even Better Company Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Sr Manager of Global Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Printfection?** Sourcing and managing company swag items is incredibly straightforward within the system, and the customer support that I receive from our Printfection team is second to none. It's painless to select items I need to ship to our shows and enter all the pertinent shipping information, and very straight forward to send unused items back to restock. Printection was super easy to implement, and the catalog of items we have to select swag items from is broad - they even source items that might not be in the current catalog! **What do you dislike about Printfection?** I've experienced no downsides when using Printfection - both the platform and the people we work with are amazing. **What problems is Printfection solving and how is that benefiting you?** In this remote-first world, we don't have a central office to store all of our promotional products. Printfection makes it easy to manage all of our promotion items - from sourcing new items, storing them in inventory, shipping to our events, and collecting return items. ### 2. Perfect for our rebranding **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey L. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Printfection?** We have used Printfection for several aspects of our rebranding including employee swag and client gifts. My most recent purchase was for a branded tablecloth for a trade show. I know from our past purchases that the items they offer are high quality and that our orders will be handled quickly and with helpful customer service. Their site makes ordering easy and having a representative available through all aspects of the process is reassuring. **What do you dislike about Printfection?** There was an unexpected fee to have an item shipped within the timeline that was specified when I viewed the item online. But it was still reasonable for the timeline I needed. **What problems is Printfection solving and how is that benefiting you?** We have not redesigned our trade show booth materials yet and Printfection allowed me to order individual items that still convey our brand in a professional way. It makes my life easier because I can stay on budget and make our sales team happy. ### 3. Excellent customer service and a good way to stay organized **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen M. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Printfection?** The customer service has been outstanding. Each time I've had a support request, the support team gets back to me quickly, thoroughly, and pleasantly. Which is so important when you're shipping things in conjunction with event deadlines. The software also makes it easy to keep track of all of our swag. **What do you dislike about Printfection?** The platform does have a learning curve but I don't really see it as a platform flaw. I think that there's a lot of terminology and complexity when it comes to inventory that may be hard to avoid. **What problems is Printfection solving and how is that benefiting you?** Being able to ship and store swag and event booth collateral without having to keep track of everything by myself. It helps me to stay organized and on top of what's in our inventory. ### 4. Easy use for worldwide companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Printfection?** Printfection has proven invaluable for our company, especially considering our widespread operations across approximately 60 countries. By entrusting them with the coordination, necessary details, and shipping of our team's swag, they have streamlined the entire process, ensuring convenience for all parties involved. **What do you dislike about Printfection?** In the catalog, there is a limitation wherein you can't simply right-click to open an item in a new window. Additionally, it's worth noting that shipping to Brazil (BR) is currently not an available option. **What problems is Printfection solving and how is that benefiting you?** Printfection is addressing a specific challenge for our company. With our operations spanning around 60 countries and our team members working remotely, managing the distribution of team swag was becoming complex and time-consuming. Printfection has streamlined this process by taking care of all the logistical aspects, from organization to shipping. This has significantly simplified the swag distribution process, ensuring a seamless experience for everyone involved. ### 5. Super easy to work with; top notch products **Rating:** 5.0/5.0 stars **Reviewed by:** Staci C. | Director, Channel Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Printfection?** I like my account team most. I tend to be all over the place and look to my account team to help me generate new, fresh ideas. They wow me every time. **What do you dislike about Printfection?** Sometimes the required lead time doesn't work with my timeline. It's more of a me (lack of planning) issue than a Printfection issue. **What problems is Printfection solving and how is that benefiting you?** Printfection allows me to have all of my promotional orders in one place. They also provide a super easy to use platform that makes sending items to my 100+ events seamless. This saves me hours of spreadsheet and inventory management. ### 6. Amazing team that solves real business challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson J. | Manager of Demand Generation, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Printfection?** Branded products planning and management is always something that feels like a non-issue for a smaller organization... until it becomes a huge issue as the company grows. Printfection has been my vendor of choice at multiple growing startups to improve our swag game, plan orders and manage inventory, and delight stakeholders both internally and externally. The client success team is world-class and the support we receive is top notch across the entire swag lifecycle. **What do you dislike about Printfection?** The UI looks relatively unchaged over the past few years. Thankfully the functionality is solid and stable, but I'm looking forward to the Printfection team innovating new simpler workflows and solutions. **What problems is Printfection solving and how is that benefiting you?** Ideating new branded products and swag for external clients and internal employees. Designing and approving our branded products with multiple teams. Placing and renewing inventory orders from different budget lines and departments. Managing inventory levels across SKUs to keep our staff happy and supplied. Kitting and shipping swag bundles for events and conferences. Providing at-need access to our swag closet for Marketing, Sales, CS, and People teams. Managin spend and budgets across departments. ### 7. Easy way to track gifts to prospects **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Printfection?** I like the email notifications showing when gifts are in transit and delivered so that I know the appropriate time to follow up with prospects **What do you dislike about Printfection?** Several emails per item can lead to clutter in the inbox **What problems is Printfection solving and how is that benefiting you?** Printfection solves the problem of needing to manually track gifts sent to prospects through tracking numbers, making my life easier and giving me more time in the day to focus on other prospecting activities ### 8. Excellent centralized resource for swag management **Rating:** 5.0/5.0 stars **Reviewed by:** Bal S. | Marketing, North America, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Printfection?** Excellent onboarding, quick to set up and get going **What do you dislike about Printfection?** Price of swag may be higher, but overall platform makes up for it. **What problems is Printfection solving and how is that benefiting you?** Centralized warehousing of all swag across North America ### 9. Perfection from Printfection **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanie D. | Field Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Printfection?** I like best working with Alicia and Jae. They always are super helpful, provide great suggestions and ideas. Both Alicia and Jae are super professional, kind and patient. I can tell that they enjoy their jobs. I like how if I have a clarifying question about customer sourced orders, or shipping questions that the team is quick to respond and provide me with what I can expect. **What do you dislike about Printfection?** I can't think of anything at the moment. **What problems is Printfection solving and how is that benefiting you?** Printfection always helps me solve creativity with swag giveaways. If I am looking to provide swag to either C-level or practitioner level, Printfection provides great ideas on what items work best within my budget. ### 10. Best Swag Company to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Diane Q. | Customer Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Printfection?** I love that Prinfection staff works with you and is incredibly helpful from start to finish. That partnership is invaluable. Also, the swag selection is great and if Printfection doesn't have it, the team will find it for you! **What do you dislike about Printfection?** Not really a criticism, but it takes a little while to learn how to work in the Printfection platform. Anything new takes time to learn but I love that the platform has so many options, as simple as sending a card with our swag which our previous swag company did not have that capability. **What problems is Printfection solving and how is that benefiting you?** Printfrction works with us to get the best quality swag for our staff and customers! I can send items quickly and get reports on everything I need. If Printfection does not have an item in inventory, they work hard to source it! ### 11. Use Printfection for all of your Swag dropshipping needs **Rating:** 4.5/5.0 stars **Reviewed by:** Reagan H. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Printfection?** Their staff is always friendly and professional! It's very easy to order new items, and their design team is quick to turn things around and responsive to feedback. Our support team uses Prinfection on the daily to send thank you or promotional items to our customers, right from Zendesk! **What do you dislike about Printfection?** Sometimes it's hard to navigate between items, campaigns, and kits to make sure everything is set up right. They don't email invoices directly to you, you have to generate them in a report. So expense reporting can be a multi-step process. **What problems is Printfection solving and how is that benefiting you?** Before we had Printfection, we had to ship our own swag, manage our own inventory, and print/design our own items. It was a mess! ### 12. Great printing solution **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | Director of Marketing & eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Printfection?** Wide selection and quick turnaround for projects **What do you dislike about Printfection?** Minimums could be lower but not terrible **What problems is Printfection solving and how is that benefiting you?** Quick printing of promo items for sales and trade shows ### 13. Printfection Made It Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy S. | Senior Associate, Creative Designer and Web Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Printfection?** The customer service at Printfection was outstanding from start to finish. Their team, led by Brooke, was friendly, responsive, and always ready to assist. They guided us through every step of the process, ensuring we felt supported and confident in our decisions. **What do you dislike about Printfection?** If there’s one area for improvement, it’s the availability of certain items sourced from other vendors. Popular items can sometimes be out of stock or experience slight delays in delivery. **What problems is Printfection solving and how is that benefiting you?** Printfection provided us with the flexibility to select and send gifts for our team of over 150 employees on multiple occasions. Their platform made it easy to offer personalized options, allowing employees to choose the gifts they wanted for the holidays. We were also able to send holiday gifts to our clients, giving them the option to select from a variety, making the experience both convenient and thoughtful. ### 14. Too many issues with reliability and support **Rating:** 0.0/5.0 stars **Reviewed by:** Bilal K. | Head Of Growth and Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Printfection?** The idea behind the platform is great — simplified swag management and global fulfillment. **What do you dislike about Printfection?** Execution falls short. We faced repeated delays, tracking issues, and unresponsive support. Not dependable for time-sensitive campaigns. **What problems is Printfection solving and how is that benefiting you?** Printfection helps centralize and streamline swag fulfillment for ABM campaigns. It reduces the manual work of shipping, tracking, and managing inventory, making it easier to execute global gifting initiatives from one platform. ### 15. Printfection has streamlined our gifting and swag processes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Printfection?** Printfection has allowed us to streamline our gifting and swag processes. As a remote organization, prior to Printfection, all of our swag was housed at an associate's home and they had to pack and ship all of our orders by hand. Printfection has saved us so much time and made our processes more efficient. Our CSM and Merchandising lead are top not and provide us the best support. We were able to easily implement and integrate Printfection into our organization. **What do you dislike about Printfection?** The interface could use a few more "bells and whistles" to make it slightly more modern, but overall I don't have anything negative to say about Printfection or the platform. **What problems is Printfection solving and how is that benefiting you?** Printfection is streamlining our direct mail and swag processes for customers, prospects, account-based marketing, and trade shows. ### 16. Swag management platform that really works ! **Rating:** 5.0/5.0 stars **Reviewed by:** Bal S. | Head of North American Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Printfection?** Great swag selection, amazing customer support throughout each step. The team helps you through the process and is incredibly fast and responsive. They will brainstorm with you to solve your need, and do great research for unique swag solutions. Was up and running within a day. Printfection has eliminated our border customs issues to ZERO. The ability to ship on tight deadlines is great (it does cost more, but it is guaranteed) **What do you dislike about Printfection?** It can be a bit pricey at times (not all the times, just now and then). You get what you pay for though. While shipping across borders is expensive, we no longer have any customs issues. So that's a service you are paying for. When our inhouse shipping used to send things across the border, we usually gave up when they were held at customs. **What problems is Printfection solving and how is that benefiting you?** We had little space in our office to store swag. We were constantly losing items at customs due to issues (sending things across US/CND border). Things would be shipped by our shipping department and arrive late. We needed more swag options and a central place to store them. ### 17. Printfection was the exact SWAG partner we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy H. | Senior Manager - IT Business Partnering, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Printfection?** Printfection was able to serve as one source of SWAG products, fulfillment, and delivery on a global scale. We had approximately 20 countries in which to deliver SWAG for a Go-Live event and were dreading having to stand up local solutions. This made it much, much easier to manage. Their team helped me select products, establish timelines, and explained challenges with customs internationally. They also responded quickly to new requirements throughout the project. Their team was great to work with! **What do you dislike about Printfection?** I don't really have things that I disliked. If anything, I would say that it was a requirement to have a subscription despit utilzing Printfection for more of a one-time large event. So, along with the costs for the products, fulfillment, shipping, etc. there was an added subscription fee. **What problems is Printfection solving and how is that benefiting you?** Management of a large SWAG campaign on a global scale ### 18. Reliable. Consistent. Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Printfection?** I LOVE working with Printfection, they are always my go to print vendor for all of my event marketing needs. **What do you dislike about Printfection?** They are not the cheapest in te business, but I am strong believer that you get what you pay for. **What problems is Printfection solving and how is that benefiting you?** all of our print needs. ### 19. Printfection Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Printfection?** I find it most helpful that you can print whatever you like for swag. It is easy and accessible **What do you dislike about Printfection?** I dislike the pricing of printfection. It should have more pricing options **What problems is Printfection solving and how is that benefiting you?** It helping solve marketing, swag ideas ### 20. Good solution for small companies **Rating:** 4.0/5.0 stars **Reviewed by:** Leah S. | Demand Generation Specialist, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Printfection?** It's easy to set up orders to ship out to events or directly to prospects/customers. The Customer Support team is responsive and helpful. **What do you dislike about Printfection?** I wish they had a more updated look for their giveaway landing pages. They have a basic design but do not look modern. **What problems is Printfection solving and how is that benefiting you?** We use Printfection to ship promotional items to our prospects/customers. We also use Printfection store and ship items for events and conferences. ### 21. Easy Platform With Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Julie E. | Project management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Printfection?** Printfection stores my inventory and sends it out. They will help me mock up anthing I want if they can find a vendor that has the options. I get a response within 24hours. They have the nicest bunch of people working for them to help you out with any needs. You are told if it isn't something that can't be done and a reason for it. They don't string you along. I can create a store and have items chosen to have available to any who receives the link. I can also put a price cap on the store so you can't go above it. **What do you dislike about Printfection?** I have instances that I need to be able to have people pick between a range of items. The items have a set number that are available, from 0-5. For example, I can choose 0 to 5 polo shirts. I have another platform I use for that because it is not something that is available. **What problems is Printfection solving and how is that benefiting you?** They have helped me find a solution to all my uniform needs and continue to do so. They ship directly to the shops or residences. Totally hands free. ### 22. Global Swag Vendor with White Glove Service **Rating:** 5.0/5.0 stars **Reviewed by:** debbie c. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Printfection?** Our community and employees are global. We have a specific need to ship products worldwide to some of the hardest-to-ship locations. Printfection has changed its drop-down menu, tracked precise addresses, and urgently responded to a few orders. You will not get that kind of service with any vendor. Their product is of high quality, and their customer service team is the best I have worked with in my career. **What do you dislike about Printfection?** Not much. We have talked about customizing our dashboard so that we can manage different products with teams. This is why one of our teams left - we would love to put all departments on the same swag vendor platform but keep the produce separate. **What problems is Printfection solving and how is that benefiting you?** Reaching a global audience. ### 23. Great company for swag! **Rating:** 5.0/5.0 stars **Reviewed by:** Libby M. | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Printfection?** Printefection is a great company for swag for any company's promotional needs. They are very fast to respond to any requests and offer great customer support and always helpful in sourcing exactly what we are looking for, all while finding the best pricing. I love that they store our inventory and also allow us to drop-ship swag to customers with a unique URL. They are super easy to use, easy to work with, and are a great addition to our marketing team. **What do you dislike about Printfection?** There is not much I dislike about Printfection - maybe the sorting filters on their catalog could be better? **What problems is Printfection solving and how is that benefiting you?** They solve the direct-to-customer support we need. ### 24. The PERFECT Swag Platform we really Needed! **Rating:** 4.5/5.0 stars **Reviewed by:** Erika I. | Influencer Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Printfection?** Because we are a remote team spread across the US we needed a solution that was going to house all our swag, be able to replenish inventory and be able to easily ship out our branded items without a huge headache. Printfection took us from having swag in 3 different locations (including my garage!) to having a one stop shop for housing, ordering and distributing our swag. We are able to have multiple teammates own their swag section of the business while keeping within budget and being able to send out as they needed. **What do you dislike about Printfection?** The two downsides of Printfection for us is not seeing the swag. The end to end solution is so seamless that we don't even touch the swag before it goes out (which is good and bad). We have never had quality issues but the idea of sending something without seeing it before it hits a client, customer or amabassadors hands is a little nerve racking. The last downside is the sending swag groupings (what Printfection calls Giveaways) these are a little more concrete than we would like. We have to create a ton of different variations of these in order to have all swag combos we need. I would be nice if they had a "ad-hoc" box that you put whatever in and then they provided you the shipping cost later. We have clients who we want to get a variety of gifts (in 1 off boxes) and to create a ridgid Giveaway each time isn't great. **What problems is Printfection solving and how is that benefiting you?** Without Printfection our swag was sitting in our offices and even employees homes. We would order and ship stuff one-off and it was getting expensive and hard to manage the budget and who had what swag- it was costing us many hours of time that we didn't have. With Printfection we are able to order, house and ship our swag and promotional items seemlessly and super efficiently ### 25. Great experience using Printfection and a stellar Customer Success team **Rating:** 5.0/5.0 stars **Reviewed by:** Gayatri K. | Customer Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Printfection?** It's very easy and user friendly to use Printfection and easy to distribute anywhere in the world. I use it regularly as part of the customer marketing team and I am also very happy with how Printfection's customer success team ensures I am supported throughout. **What do you dislike about Printfection?** I wish there is an option to also host a store front on Printfection. **What problems is Printfection solving and how is that benefiting you?** We are using Printfection as the swag management platform for our company. ### 26. Highly recommend Printfection as a swag platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Printfection?** Beth and Kat are the most helpful contacts that I've ever had for a platform. They have supported me in so many last-minute situations for events that I know I can always rely on them. On top of that, I have asked for specific product features like "low inventory alerts," which they communicated to their product team and eventually rolled out. Their platform has a wide range of swag options that generally cover what we need for our partners and customers. It's also fairly easy to use as well. **What do you dislike about Printfection?** Printfection is not meant for last-minute quick items. If you need something custom for an event 2 weeks away, this probably isn't the right platform for you. I think depending on the item, some things can be pricier, but all of the swag we have gotten has been really high quality, and I think they are very intentional with the items they offer. **What problems is Printfection solving and how is that benefiting you?** Printfection helps our revenue team connect with our customers and partners and show how much we appreciate them! ### 27. Best swag shop for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Maryann R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Printfection?** I’ve been working with Printfection for over 5 years now. They’re a full-service shop offering all your swag needs. I was able to set up landing pages within Printfection to streamline our process. Major game changer. It levels up our start-up look to a sophisticated company. I also continue to be impressed with the customer service. They respond quickly to my emails and are always helpful! **What do you dislike about Printfection?** Before purchasing any new swag, I would advise getting a sample sent to you. It's hard to tell the quality online unless you're already familiar with the brand. **What problems is Printfection solving and how is that benefiting you?** It's saving me time and money! I only need to send out a redemption link and our employees self-serve for their swag gift. ### 28. Easiest swag platform ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Printfection?** Printfection has the most helpful staff! My supervisor gave me the task of finding a swag platform with little to no instruction. Will Breuker helped me with getting a better understanding of Printfection as a whole. He made sure that when he was not available, Kyle Tudor came right in and continued where he left off. Printfection has helped guide me through each process and answers all of my questions in such a timely manner. I can sometimes ask a lot of questions but Aubrey Yeager and Kelli McDowell have answered every single one of them. They informed me on any updates or required information needed. **What do you dislike about Printfection?** I have nothing bad to say about Printfection. I haven't reached the shipping stage yet, so we will have to see how the next steps go! I am not worried at all. **What problems is Printfection solving and how is that benefiting you?** I needed a swag platform for an employee appreciation project my organization will be executing in the upcoming months. Printfection is the perfect place to go because the customer service is great and the pricing aren't too bad either. ### 29. Answers to my Swag Woes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Printfection?** Swag has always been a headache. I felt I had to spend a disproportionate time on the process of it all vs. the return. Printfection has solved a lot of my administration frustrations. First, they allow for self-service links, where my employees can go in and order their own swag/sizes once they hit a milestone. I don't have to manage when and how to send those items out. They also can source items from outside their catalog, which is huge. Customer support is incredible - timely and knowledgeable. **What do you dislike about Printfection?** It took me a while to understand some of the intricacies of setting up a campaign on the back end. Some of the requests appear technical or are not straightforward in what impact clicking a particular button may have on the distribution of an order. **What problems is Printfection solving and how is that benefiting you?** Sourcing outside catalog, automation of self-service campaigns that remove me from the day-to-day employee swag administration ### 30. Amazing customer service & great swag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Printfection?** From the start, we've had nothing but excellent customer service. They help us will all our 1 to many, and 1x1 swag sends, making the whole process seemless. **What do you dislike about Printfection?** There is nothing I dislike at the moment **What problems is Printfection solving and how is that benefiting you?** It's helping us to fulfill all our swag needs - for our customers, for our company events, for the requests that come through our advocacy platform. ### 31. Solid Communication and Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Printfection?** Everyone I have worked with Printfection has been timely in their communication and helpful with whatever I need. Whether it is billing or operationally-related, I have always felt supported and understood. **What do you dislike about Printfection?** Printfection does not offer much support as it relates to designing swag items. **What problems is Printfection solving and how is that benefiting you?** We use Printfection mostly for internal swag items. ERG, department-specific, project-related; you name it, they will help you to find the right swag item to promote it. ### 32. Printfection is great! **Rating:** 4.0/5.0 stars **Reviewed by:** Tima B. | Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Printfection?** It's all encompassing, from printing merch to shipping. **What do you dislike about Printfection?** Not always easy to plan a budget as shipping and turnaround times vary. **What problems is Printfection solving and how is that benefiting you?** Its elimintating our need to ship products to customers. ### 33. Printfection is a great vendor to partner with! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Printfection?** Printfection makes it very easy for us to dropship swag. The process is very easy and secured. They are also great at suggesting creative swag ideas, as well as very responsiv to all our queries. We love working with Printfection! **What do you dislike about Printfection?** Nothing! We love using Printfection and have nothing negative to say. **What problems is Printfection solving and how is that benefiting you?** Not having to hold all the swag inventory and mailing it manually. ### 34. Printfection is incredibly user-friendly and their customer support is top-notch. **Rating:** 5.0/5.0 stars **Reviewed by:** Esmeralda N. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Printfection?** I have to say, Printfection has been a game-changer for me. Their platform is incredibly user-friendly and their customer support is top-notch. Whenever I have a question or need help, Erik from Printfection is always quick to respond with a detailed answer and even a helpful video tutorial. He’s been an invaluable resource as I’ve been learning the ropes these past few months. Looking back, I can’t believe I didn’t start using Printfection sooner. It would have saved me so much time and stress during the 25 conferences I had to handle alone last year. With Printfection, I can easily store and ship all of our swag items, and even order them directly through the platform. It’s made my job so much more efficient and has allowed me to focus on other important conference tasks. Overall, I’m thrilled with the decision to use Printfection. It’s taken a huge weight off my shoulders and has made my life so much easier. **What do you dislike about Printfection?** It would be great if there were more integrations available, but I understand that they are currently working on expanding their offerings. I’m excited to see what new integrations they will add in the future. **What problems is Printfection solving and how is that benefiting you?** Printfection has truly revolutionized the way I handle our swag items and their shipping. With the ability to order directly on the platform, I can spend my time on other crucial conference responsibilities with ease. ### 35. Printfection was the solution we needed for swag & tradeshows! **Rating:** 5.0/5.0 stars **Reviewed by:** Alli C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Printfection?** Printfection has so many features worth raving about! Their intuitive, easy-to-use inventory dashboard allows me to see how much swag we have at a glance - no more asking for counts from our warehouse team. Drop-ships allow me to get my items across the country quickly to our many events, and plan new orders easily. But my favorite part? The top-notch customer service across the company. From our initial sales rep, to our account manager, and our swag consultant - Printfection has allowed us to uplevel our swag and keep a much better track of what we have AND how much we're spending! A win/win all the way around! **What do you dislike about Printfection?** I wish the reporting was a little bit more robust - it takes a bit of legwork to get the specific amount for individual items when using giveaway links. I also wish there were a weekend shipping option - working in the tradeshow industry, there are tons of events where setup / show site delivery is not allowed until the day prior to the beginning of an event which is often on a weekend. Saturday deliveries would be swell. **What problems is Printfection solving and how is that benefiting you?** Printfection has allowed us to have a one stop shop for both new swag items (so I no longer have to house them with me) & inventory management - so our customers have an easy place to get gifts, and I can keep all of our tradeshow items in one place. ### 36. Great customer support & super easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Printfection?** Their team is always there to help you whenever needed. The platform itself is so easy to use and makes sending out swag and gifts seamless! **What do you dislike about Printfection?** Nothing. They are constantly improving, have a great variety in merch, and do everything we need them to do when it comes to sending out swag and gifts. **What problems is Printfection solving and how is that benefiting you?** They allow us to send special gifts to customers and others. Instead of sending it myself, I can send a link to the recipient and they can pick what they want and have it mailed right to them. ### 37. Printfection makes my life so much easier! Making fulfillment a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Printfection?** Super fast fulfillment and a dedicated account management staff. **What do you dislike about Printfection?** Sometimes the quality of the items are not as great as originallty expected. **What problems is Printfection solving and how is that benefiting you?** Warehousing and fulfilling swag requests ### 38. Awesome website for swag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Printfection?** The team is very helpful and responsive. **What do you dislike about Printfection?** Nothing! All around a great site. Nothing negative to say! **What problems is Printfection solving and how is that benefiting you?** Easily send swag to employees and clients. Consistency! ### 39. Great service and supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Printfection?** The CSMs and design team members at Printfection are always on hand to help with questions about the platform, designs and products. They are also super helpful when it comes to thinking through swag campaigns and even with donating old swag. **What do you dislike about Printfection?** I initially had some challenges navigating the platform, but with great coaching and more practice, I'm able to easily navigate to create orders, search inventory, etc. **What problems is Printfection solving and how is that benefiting you?** We're a 100% remote company and Printfection helps us to design, create, store and ship swag items for our team and customers. Without Printfection my office would be stacked with swag! ### 40. A great swag platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Printfection?** What stands out most about Printfection is its ability to simplify and streamline the entire swag management process. The platform interface makes it effortless to select, customize, and order a diverse range of swag items tailored to specific campaigns or recipient groups. This customization not only aligns with our brand identity but also allows us to create more personalized connections with our target audience. Having all our swag items stored and accessible in one place greatly improves our efficiency and eliminates redundancy. Additionally, the integration of shipping logistics within the platform has made sending out swag a breeze, ensuring that items reach their intended recipients accurately and promptly. **What do you dislike about Printfection?** Depending on the customization and quantity of swag items ordered, production and shipping times can vary. This might not be ideal for organizations with tight deadlines or last-minute event needs. They have recently updated the user interface and it is better but still feels a little slow and clunky. Overall it's not a cheap tool to run either when you factor in subscription costs, swag items and delivery fees but given what you might pay employees to manage this for you it likley stacks up. **What problems is Printfection solving and how is that benefiting you?** Swag is a very tough logistical problem when you are managing requests manually, heading down to the post office yourself and trying to get it in the hands of different people in different places. It can become very time consuming for the marketing team to have to deal with this alongside their other responsibilities. By using Printfection, not only do we get to source new items in a structured way, we also get to offload the logistics and actual management of the ordering, stock levels and delivery of the items. As well as reviewing orders and reporting. This means it is a lot easier and stress-free for the team to manage items and requests. ### 41. Great Platform For Beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Printfection?** The responsive time and interaction with account managers. They are always willing to offer better ways to improve customer experince and ensuring needs are met. **What do you dislike about Printfection?** The online platform. It is crowded and not user-friendly. The interface is confusing and has way too many things happening. It's a site that you have to learn to work along the way. Even just putting in an order is a bit complicated. **What problems is Printfection solving and how is that benefiting you?** Prinfection is helping our company with creating an online store for our employees as well as improving employee experience when it comes to new hire kits and company swag events. ### 42. Game changer for a globally distributed team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Printfection?** The ability to share swag stock with other teams on a globally distributed team and track budgets approrpriately has been huge. I haven't seen other fulfillment tools allow you to customize notes in gifts the way Printfection does, which is cruical for us to maintain a strong connection with customers. **What do you dislike about Printfection?** Really no downsides, fulfillment can take a bit longer than average with global orders but nothing extreme. **What problems is Printfection solving and how is that benefiting you?** Gifting to customers ### 43. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda N. | Senior Director, HR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Printfection?** The products are high quality + we have great Account Managers who are always quick to respond. **What do you dislike about Printfection?** The only issue is there isn't local shipping from countries like India so it's very expensive to ship from the Printfection warehouse. **What problems is Printfection solving and how is that benefiting you?** They are able to help us get swag items to all employees around the world. ### 44. Amazing platform and even better service **Rating:** 5.0/5.0 stars **Reviewed by:** Shayla B. | Senior Workplace Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Printfection?** How amazing the staff is to work with! They are so fast to respond and help out! It's made ordering swag so easy! **What do you dislike about Printfection?** I'm looking forward to setting up a Shopify account. We really want to get a swag store set up. **What problems is Printfection solving and how is that benefiting you?** can get swag to our clients and employees so much faster! ### 45. Great so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Brad T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Printfection?** The team of professional I have worked with so far have been amazing. I like to platform and find it a great way to manage promotional material. I feel this platform has great potential. **What do you dislike about Printfection?** As the Administrator, I would like to see more controls implemented. 1. Budgets - More choices for budget refreshing ie 1 year or custom dates 2. The ability to set budgets at a campaign level 3. The ability to have master (parent) accounts with the department (child) accounts that you can set limits on. **What problems is Printfection solving and how is that benefiting you?** This platform allows to manage and setup control, so the promotional materials are branded and highly quanitly. Have a order page cuts the back and forth of email and make the whole process more efficient. ### 46. good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Printfection?** fast support, good quality items, friendly service **What do you dislike about Printfection?** inventory can be limited, price can be high **What problems is Printfection solving and how is that benefiting you?** internal corporate swag needs, shipping. ### 47. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Printfection?** I really love that Printfection has a ton of items to choose from, and I specifically love being able to create Campaigns. It makes it so easy to give prizes and giveaways to our employees! It is also awesome to have people at Printfection I know I can reach out to if I have questions or need help! **What do you dislike about Printfection?** Printfection is definitely more expensive compared to most of the other vendors I use, especially since we have less than 100 people at our company, and often can't buy large quantities to help the price go down. **What problems is Printfection solving and how is that benefiting you?** Sending out items/prizes to employees without me having to ship it out myself or intervene! The Campaigns have been a game changer for me. ### 48. Highly personalized, great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Printfection?** Incredibly great account managers, merchandise managers and overall customer support. Variety of inventory at all price points. Quick response times. Willing to brainstorm together and find solutions. **What do you dislike about Printfection?** It would be great if the platform had a trusted, secure integration with SFDC so our sales people could send customer gifts directly from their contact or account page in SFDC. **What problems is Printfection solving and how is that benefiting you?** We have 2 primary uses for Printfection. Most importantly, we've given our sales reps access to request swag for customers and prospects through an online store. We've trained them to always include a gift note which arrives on a high quality, branded notecard. We also use the platform to bulk ship swag to events and conferences. ### 49. Printfection is the best of the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Staci C. | Channel Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Printfection?** The ease of use of the platform and the willingness of the team to provide new ideas. I'm also appreciative of how the team goes the extra mile to research and source, and then consult with our team to solve complex problems. **What do you dislike about Printfection?** I have no complaints at all about Printfection. **What problems is Printfection solving and how is that benefiting you?** The biggest problem that I'm solving is efficiency. The Printfection platform allows us to process swag so quickly, enable our team members to send gifts from their desktop, and design unique, cool packages for our partners without a ton of lead time and with virtually no back and forth. This saves us a ton of time and allows our sales teams to focus on selling. ### 50. Spectacular Service! **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Printfection?** The customer experience - the implementation process is thorough and well thought out! **What do you dislike about Printfection?** There is nothing I dislike about Printfection **What problems is Printfection solving and how is that benefiting you?** That we do not need to store swag in our office any longer! ## Printfection Discussions - [What types of branded swag / promotional merchandise can Printfection create?](https://www.g2.com/discussions/branded-swag-and-promotional-merchandise) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do-152c6150-f596-4679-8c64-a375379c93b5) - 1 comment, 1 upvote - [Where can Printfection ship to?](https://www.g2.com/discussions/where-can-printfection-ship-to) - 2 comments, 1 upvote - [What types of customers use Printfection?](https://www.g2.com/discussions/what-types-of-customers-use-printfection) - 1 comment, 1 upvote - [What does Printfection do?](https://www.g2.com/discussions/what-does-printfection-do) - 1 comment, 1 upvote - [View Printfection pricing details and edition comparison](https://www.g2.com/products/printfection/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+15%3A39%3A46+-0500&secure%5Bsession_id%5D=55ce249d-3f32-450e-a95d-77c0f86f100c&secure%5Btoken%5D=993ed94d35549f55a03a75087654982ef0e7d109156748e422e6a801380ed695&format=llm_user) ## Printfection Features **Logistics** - Direct Mail Design - CRM & Marketing Automation Integration - Custom Batch Sizes - Delivery Speed **Platform Basics** - Warehousing - Procurement - Fulfillment - Inventory Management **Platform Basics** - Gift Status Tracking - Budgeting **Logistics - Print Fulfillment** - Efficiency - Order Tracking **Agentic AI - Print Fulfillment Services** - Cross-system Integration **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Direct Mail **Testing & Tracking** - Dashboards & Reporting **Reporting** - Spend - Conversion Rates **Platform Data** - Conversion Rate Measurement **Customization - Print Fulfillment** - Integration - Flexibility - Templates **Platform Additional Functionality** - Proof Portal - Budgeting - CRM Integration - Other Integrations - API - Customer Advocacy Integration - Swag Stores **Platform Additional Functionality** - Inventory Management - Warehouse and Fulfillment **Agentic AI - Direct Mail Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integrations** - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration ## Top Printfection Alternatives - [Sendoso](https://www.g2.com/products/sendoso/reviews) - 4.5/5.0 (1,237 reviews) - [Alyce by Sendoso](https://www.g2.com/products/alyce-by-sendoso/reviews) - 4.7/5.0 (536 reviews) - [Kotis Design](https://www.g2.com/products/kotis-design/reviews) - 4.7/5.0 (324 reviews)