Positive User Reviews & Product Details

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

Seller

Positive User

Discussions

Positive User Community

Languages Supported

German, English, French, Italian, Polish, Spanish

Solution Type

All-in-One

Overview by

Benjamin Thomas

Pricing

Pricing provided by Positive User.

Campaigns

€69.00

1 Seat Per Month

Marketing Automation Suite

€199.00

2 Seats Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 49 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

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Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/21/2017

"Great software to track and interact with visitors and users."

4/5

What do you like best about Positive User?

Great support team, they are continuously improving their software and keep you well informed with their onboarding functions.

Also I like the way you can create automated communication paths that help to engage with customers.

In the new app they have added dashboards which can be organized based upon personal preferences. I have not worked with it yet but it looks awesome! Review collected by and hosted on G2.com.

What do you dislike about Positive User?

The CRM function is not user friendly. Additionally it would be great if UE would develop a Chrome plugin that can be connected to email account. They want you to do all communication form UE but this is just not possible. Review collected by and hosted on G2.com.

Recommendations to others considering Positive User:

Please ask support to help you set up UserEngage, if you are not techsavvy it can take sometime. Review collected by and hosted on G2.com.

What problems is Positive User solving and how is that benefiting you?

Automated onboarding processes. A/B testing with modules/pop ups and set automated activities based upon visitors behavior. Review collected by and hosted on G2.com.

Victor A.

CEO - Product & Marketing Manager

Small-Business (50 or fewer emp.)

4/19/2017

"Used to be Great value and awesome feature list"

1.5/5

What do you like best about Positive User?

Nothing works any more. For example now we cannot use the emailing function - a basic feature and why we pay for it...

Used to be a good alternative... Review collected by and hosted on G2.com.

What do you dislike about Positive User?

Chat sometimes has delays and emailing does not use our email id.

Support is not ideal during holidays... Review collected by and hosted on G2.com.

Recommendations to others considering Positive User:

Try it out and read carefully through the documentation for implementing. Review collected by and hosted on G2.com.

What problems is Positive User solving and how is that benefiting you?

We needed a simple way to get advanced user analytics and emailing automation. Basically we needed an intercom alternative and we got so much more. Review collected by and hosted on G2.com.

Ruud S.

Co-founder / Head of Website & Marketing

Small-Business (50 or fewer emp.)

9/1/2017

"Great tool for customer contact!"

4/5

What do you like best about Positive User?

The layout of the chat functionality and the trigger messages. Review collected by and hosted on G2.com.

What do you dislike about Positive User?

The mailing tool is not very convenient. Review collected by and hosted on G2.com.

Tsahi L.

Founder

Small-Business (50 or fewer emp.)

4/19/2017

"Great chat widget/engine for your website"

5/5

What do you like best about Positive User?

Looks good, programmable with rules, understands your visitors Review collected by and hosted on G2.com.

What do you dislike about Positive User?

The mobile app can be improved. It is spartan (but still very useful) Review collected by and hosted on G2.com.

Recommendations to others considering Positive User:

UserEngage is not a well known name, but definitely one to look at. The feature set is solid, user experience is great and the insights you derive from the backend are priceless. Review collected by and hosted on G2.com.

What problems is Positive User solving and how is that benefiting you?

Answering potential customer questions on my sales pages and understanding what issues they have in the critical point in time when they decide if they spend money on my products or not. Review collected by and hosted on G2.com.

Verified User in Animation

Small-Business (50 or fewer emp.)

4/27/2017

"Its good and smart, but not perfect..."

2.5/5

What do you like best about Positive User?

Finding a CRM and Marketing that fits with our business is a very difficult task ... Budget, integrations, advantages, resources, support ... It's like a magic soup. We have a Marketplace, and we need a CRM that fits perfectly with WooCommerce.

After testing 5 different SaaS, UserEngage seemed to be the best option ... It seemed ...

We tested some functions and found that the software is full of bugs, very poorly coded and the support is disqualified ... Although having a great interface mainly in automation and the chat features to be good, good would not be great. The only recommendation I would give to anyone is that they test, test well before entering their credit card. Review collected by and hosted on G2.com.

What do you dislike about Positive User?

In a single week, the system went out of the air for 3 times ... This is very serious because the UserEngage code is added at the top of the page ... And when their system gets out of the Air, Locked up our entire website. And another very serious problem... They claim to have integration with WooCommerce, but the supplied plugin simply gives a critical error once the user makes the purchase on our site, scaring all our buyers. After spending days trying to talk to support to fix the bug, support said it fixed the problem. But in reality they had not changed ANYTHING in the script, and the error persisted ... After we lost our patience, and the UserEngage support saying "that the problem was not with them and cant reproduce the error!", we went to look what was wrong with the plugin they provide and we had found the error in less than 1 minute ... Why days to solve and still not resolved? After showing the error to the Site Administrator, they promised to correct the error in the next month ... Come on, we do not have time for this ... We spend a lot of money with paid ads and is trowing away money if the site doesn't work... Beware of misleading advertising, they promises a lot of functions, but some are just not working ... And another thing, if you want to customize your forms, popups and emails, you can prepare to have a very experienced programmer as the task is not simple. The SSL connection with e-mail its not working too...

UserEngage is not bad and I believe in potential, but now, it does not work for us ... Review collected by and hosted on G2.com.

João Paulo B.

Diretor

Small-Business (50 or fewer emp.)

5/11/2017

"Still Validating"

4/5

What do you like best about Positive User?

That all the features we need are in one place Review collected by and hosted on G2.com.

What do you dislike about Positive User?

Slowlyness when opening a user.

We dont like the mail template format also Review collected by and hosted on G2.com.

Guntis C.

Founder, CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

4/19/2017

"Simple and cost-effective"

4.5/5

What do you like best about Positive User?

Simple interface, good functionality, cost-effective and customer support is very quick and good. Review collected by and hosted on G2.com.

What do you dislike about Positive User?

Still some small random bugs and not enough tutorials Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/19/2017

"Nice and secure European Intercom alternative"

4/5

What do you like best about Positive User?

UserEngage has a very nice drag&drop interface for setting up automatic communication & follow up flows with our website visitors. They also take data privacy very seriously. It has a very nice user interface. Review collected by and hosted on G2.com.

What do you dislike about Positive User?

Sometimes it's unreliable because of downtimes and crashes. Review collected by and hosted on G2.com.