Having used the product for communication, this reviewer finds the cost to be low and the expense system clear. The platform lacks interactive functions and makes it challenging to register numbers.
View Full ReviewThis platform allowed us to really control the spend we wanted while fulfilling what we needed. We wanted a simple platform that we could send occasional alerts to our members and this does exactly that. Review collected by and hosted on G2.com.
The process of registering the phone number was cumbersome, but needed. Review collected by and hosted on G2.com.
reach a lot of people in a short amount of time Review collected by and hosted on G2.com.
it coud be a little easier to go through your contacts Review collected by and hosted on G2.com.
I like that I can communicate with an entire team or with each team member individually. I don't have to share my cell phone number or share the whole team's phone numbers. I can stay connected and in control of the group chat environment. There are also no "reply alls," which is excellent. I also love the pay-as-you go pricing structure. The pricing is incredibly fair and reasonable. No monthly contracts. Review collected by and hosted on G2.com.
I wish that there was an app for my phone to send replies quickly when I am away from my office. It is challenging to log in on a browser window to manage responses. Additionally, the system won't let me send a PDF to a group, but it will allow me to send one to an individual. I am trying to share schedules with a large group, and the only workaround I have found is to take a picture and send it to the staff. Review collected by and hosted on G2.com.
It's very easy to reach out our community members through SMS whenever we have events. Its very simple & affordable service for us. You can keep your privacy withing using this app by buying your own 877 number or different local numbers. In this way we can keep our private number private & you have even forward your text to own number so that you don't miss any notification coming to other ponyexpress number. Review collected by and hosted on G2.com.
We are very happy. I wish they have complete phone app Review collected by and hosted on G2.com.
Nothing at all. I researched a ton of texting services and chose this one because it appeared to have a lot of the features we needed. Review collected by and hosted on G2.com.
Free trial only allows for about 2 texts, which never went through. Not one of our 300 texts ever went through, which we paid for. Customer service claimed that they were all blocked by the cell providers and that it wasn't their system. If all the cell providers block their service, why would you use it? They said they were unable to offer a refund and said they would give us a toll free number. We already had one. They also kept asking if we had permission. Yes, we had written consent. We are a doctor's office. If the cell providers can block these types of msgs, what difference does it make if we have written permission. We finally got a partial refund, so we paid for nothing. Would never recommend this for any company or person. Review collected by and hosted on G2.com.
Thanks for your feedback, and happy to see you that you have found many features you've needed in Pony Express HQ.
When you sign up, we gift 100 bonus text credits; not any company does that. - Unfortunately, carriers blocked your text messages because your text message content was against their guidelines. You can't send text messages if you don't have "Prior Express Written Consent" from your users. We offered your account to whitelisted, but you refused to answer our questions. In addition to that, we offered you a couple more options, but you didn't want to follow up on our guidelines.
We refunded your unused text credits for your request. Let us know, if you have any other questions. More than happy to help your business again.
Stay positive!
Pony Express HQ Support Team
I love the user friendly interface, it's so easy to use. Also, I like the fact that I can get unlimited groups and keywords! The customer service is amazing, they are so friendly. When I need help they reach me as soon as possible. Review collected by and hosted on G2.com.
Nothing but If they have an app it would be perfect! Review collected by and hosted on G2.com.
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