POINT Reviews & Product Details

I enjoy using the Notes tab within an individual’s profile to keep track of important updates, such as their volunteer status. This helps keep their information organized and in one place without me having to create excel sheets or word documents.

I also appreciate the email notifications when someone submits hours and how quickly it is to approve it. This saves me a lot of time by not having to call or email them each time.

I also like how individuals can sign up and cancel easily without having to constantly reach out to them. Review collected by and hosted on G2.com.

It doesn’t offer a setting for automatic reminders for things like birthdays, anniversaries, or when a certain number of hours has been reached. I’d really appreciate having automatic reminders for these so I can do shoutouts or recognitions when someone reaches a milestone.

Also, a setting that prevents or detects potential scam accounts would be nice. Review collected by and hosted on G2.com.

Point is overall very user friendly! It is clean, aesthetically pleasing to view, and easy to navigate. The events are quick to create, with drag and drop features, the ability to duplicate events, and add individualized photos and logos. The events integrate easily with our website, taking volunteers from our page straight to signing up for events. It is simple to find information about individual volunteers, assign shifts, add hours, or see who has checked-in. There are multiple roles available so users can access different levels of the platform. Review collected by and hosted on G2.com.

When we first signed on to Point, it was very much in the refining stages, and a lot of what we needed out of the platform was not yet available. We came across a lot of roadblocks, but I've been happy to see that the Point team really does take feedback from its customers and implement changes, such as individualized organization reports, mass sign-ups and cancellations, changing different ways to view volunteers, and adding program/event based user roles. Point has been receptive to its customers who are actually using the platform, and I'm glad to see the changes. Review collected by and hosted on G2.com.

Volunteer hour tracking, volunteer check-in stations and kiosks, event sign-up management, and a single platform that keeps all your volunteers in one place. Review collected by and hosted on G2.com.

I don’t like that the main support system is a chat box. When I’m trying to figure out the platform, I’d prefer real human interaction. I also feel like their hours could be more flexible, especially for people working in after-school programs where our events happen in the evening or at night. As it is, I often have to wait until the next day to speak with an actual person. Review collected by and hosted on G2.com.

It’s easy to keep track of our volunteers as they come in to volunteer. The admin dashboard is nice, and our parent volunteers can also see their volunteer schedule on their phones and track their hours for the year. Review collected by and hosted on G2.com.

There need to be a few additions on the admin side. As an admin, I should be able to easily make changes to an event, adjust a volunteer, and add or hold spots for a volunteer before the event is even posted. For some event roles, we need specific volunteers in certain positions, and right now we have to wait until the event is posted and then quickly go in to reserve those spots. Review collected by and hosted on G2.com.

I enjoy the simplicity of the layout as well as the consistent ask for feedback in order to update and improve. I utilize the pro subscription for a not-for-profit and it has helped us in the way of tech streamlining, hour reporting, and managing volunteers. Review collected by and hosted on G2.com.

One thing I would like to see is a tutorial or simple training that could be in the format of a PowerPoint, video, electronic manual, etc made available after a business is already signed up rather than only if and when ones are researching to sign up. When 1st using point, I was new in my role but my organization had already signed up and subscribed to POINT. Waiting for a zoom call or webinar isn't always convenient when needing to learn the ropes quickly so to say. Review collected by and hosted on G2.com.

POINT is very user friendly. The staff is extremely helpful with setup and there for you when you have questions in the follow up. The sign up for events is easy and on the admin side everything is very organized! Review collected by and hosted on G2.com.

I would only suggest that there is an SMS check in option for volunteers. Similar to those at a doctor's office where you can let people know you are there. Review collected by and hosted on G2.com.

POINT makes coordinating volunteer roles, sign-ups, reminders, and features like document sharing easy to manage. When I have a challenge or question, support is always available, and if I still need help, a person reaches out to me within a reasonable time. My account manager is available to show me new or unused features so I can use the system to its fullest potential. Review collected by and hosted on G2.com.

I haven't yet integrated this with other systems, but I'm looking into adding background checks to our sign-up process. Review collected by and hosted on G2.com.

Helpful: Chat PIP and success managers. Great for people who are setting up points after hours and need 24-hour help. Great for older volunteers to navigate and sign up. Review collected by and hosted on G2.com.

I would say there are a few features that are standard that even the CRM platforms have that are not even geared for volunteers. I wish there was more reporting options. I hear that they are working on new developments that will meet my organization's needs when it comes to adding admin. Review collected by and hosted on G2.com.

My favorite part about POINT is how easy it is to use! As both a volunteer and as an admin. Whenever I've needed to use their support for an admin related issue, they've always had a quick response and are really good about follow up! Review collected by and hosted on G2.com.

The only thing I dislike about POINT is the fact that I embed a video on the application for volunteers. Review collected by and hosted on G2.com.

A central platform to direct our volunteers to in order to provide opportunities and keep track of volunteer hours. We are utilizing the groups feature to separate volunteer opportunities to certain demographics of our volunteers. Our volunteers are able to check themselves in and out at a kiosk and it has decreased the amount of work our staff has to do on the back end to keep track of everything. Review collected by and hosted on G2.com.

We dislike very little about POINT. We have found work arounds to the roadblocks we've identified thus far. We wish POINT had family account capabilities. Review collected by and hosted on G2.com.