--- title: PMG Platform Reviews meta_title: 'PMG Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how PMG Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 84 scale: '5' date_modified: '2026-07-12' parent_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # PMG Platform Reviews **Vendor:** PMG **Category:** [Investigation Management Software](https://www.g2.com/categories/investigation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 84 ## About PMG Platform The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations with third-party systems to combine automation with human input and interaction. Case Central™ is PMG’s case management framework that unifies planned work with ad hoc activities to give work teams one central place to do it all. As an off-the-shelf solution, Case Central is currently offered to manage investigations of credit reporting disputes as well as for HR investigations and employee relations issues. Delivered as a SaaS offering with dedicated cloud hosting for additional security, Case Central is easily configurable to allow customers to be up and running quickly, in as little as a matter of weeks. ## PMG Platform Reviews ### 1. A Swiss-Army Knife for Digital Business **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Systems/Security Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about PMG Platform?** Automation. It is an exceptional tool for automating any aspects of a digital business. My favorite feature is the ability to use powershell local and remotely **What do you dislike about PMG Platform?** Lack of Documentation for the advanced features. There is a bit of a learning curve and there are bugs but PMG does have an amazing support staff and are constantly developing new features based on their customers needs and any issues i have faced thus far have been promptly resolved **Recommendations to others considering PMG Platform:** We researched all of the major low-code providers, but PMG out-performed in cost and support, and it provided the fastest way to get our processes on track for automation. Their demos were taylor made to provide us with a clear idea on how to achieve our initial Proof of concepts. All the other guys did were provide confusing demos unrelated to our business scenarios. These guys had my vote from the very beginning. **What problems is PMG Platform solving and how is that benefiting you?** We have been able to automate financial processes that were said to be impossible to automate. We automated processes that took teams of 50+ to manually run. We have automated and centralized several areas of our infrastructure which have allowed our team to achieve results comparable to other teams quadruple in size. ### 2. Great product and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Senior IS Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about PMG Platform?** This platform is highly configurable and because it's low code, you can get great value out of it without having to have a typical developer skill set. However, the more skills you have, the more you can get out of it. There is so much you can do with it if you want to. **What do you dislike about PMG Platform?** A lot of what we have previously disliked has been addressed as we've asked for enhancements. We have created a process for automated migrations but it would be nice if that was part of the platform. The great thing is that PMG encourages us to let them know what we dislike and then they do their best to address those things. **What problems is PMG Platform solving and how is that benefiting you?** We have been able to formalize and automate processes for IT delivery teams that either didn't have a process at all or didn't have an efficient process. Through the capabilities of this platform, we have been able to significantly reduce time to delivery for many of these teams ### 3. A great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | IT Manager, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about PMG Platform?** The PMG Platform is powerful and versatile, allowing us to provide solutions for our customers. The great thing is that the platform continues to improve based on our feedback and the feedback from other PMG customers. **What do you dislike about PMG Platform?** While there is less coding and more configuration which makes if faster and easier to deliver a solution, it also causes limitations. I would say it is worth the trade-off. The other issue is that PMG doesn't have the name recognition that a platform like ServiceNow has, which is too bad when people decide to go for the big names. **Recommendations to others considering PMG Platform:** Ask PMG if you can talk with some of their customers to find out how they are using the platform. **What problems is PMG Platform solving and how is that benefiting you?** The PMG platform allows us to enable our customers to provide fast and efficient service to their customers. I work at a very large company and it is hard to know where to go to get a service and having the PMG platform as a central catalog saves everyone time. ### 4. Modern Orchestration at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Staff Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about PMG Platform?** Excellent Customer Service Excellent PowerShell Support The drag and drop ease of the UI The ability to leverage Workflows via REST Speed of execution! Especially when running in-process. Troubleshooting failed workflows is quick and easy using the progress view. Failed steps can be re-run and variable data can be changed on the fly. **What do you dislike about PMG Platform?** I can't assign rights to AD groups, only individual users. Credential management and API key management could be improved. **Recommendations to others considering PMG Platform:** Make sure you learn about Workflow Functions, they are heavily leveraged in our organization. **What problems is PMG Platform solving and how is that benefiting you?** We heavily leverage the orchestration engine as a back and to do automation that leverages multiple platform types on-premises and in the cloud. We have saved hundreds of thousands of dollars automating tasks that used to take teams of people. ### 5. PMG is Good integration tool with Capability of Forms/ Work Flows /Catalog **Rating:** 4.0/5.0 stars **Reviewed by:** Sharad P. | Sr. Software Engineer / Integration Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about PMG Platform?** 1. Easy to learn 2. Low code environment 3. Very easy for code migration 4. Secure and easy for System Admin **What do you dislike about PMG Platform?** 1. Help documents 2. Support for Technical team **Recommendations to others considering PMG Platform:** Easy to learn and low code. **What problems is PMG Platform solving and how is that benefiting you?** Provided standard interface for Multiple ITSM integrations. Also Automated several internal process and reduced lots of paper work and manual work hours. ### 6. Great tool with many possibilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about PMG Platform?** It's easy to administer and making changes is very low impact. Love that we don't have to follow any change management practices within our organization for this tool because most changes are considered content changes. Developing new capabilities is fast and easy because of this. **What do you dislike about PMG Platform?** I don't think there's anything we dislike about this tool. Reporting has improved tremendously since we got the tool, so no complaints! **Recommendations to others considering PMG Platform:** Partner with service owners and functions outside of IT to gauge their needs. Communicate about the tool. Our experience was that we built it and they came. We grew from 20+ services when we rolled it out to around 600 now. Our integrations are becoming more sophisticated. **What problems is PMG Platform solving and how is that benefiting you?** We are using it as a service catalog and we have automated numerous processes inside and outside of IT using it. It's serving as our single pane of glass for many types of needs from getting equipment and access to asking HR a question. We have many integration in the backend which allow us to provide a consistent frontend to our users no matter what changes happen in the background. ### 7. Not only a GREAT platform, but an extreemly responsive vendor! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe E. | IT Director of Service Development, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about PMG Platform?** Low code configuration allows us to provide minimal training and mentoring and allows us to implement a "Federated Development" approach for scalability throughout the enterprise. The vendor is extremely responsive and truly listens to our needs to resolve issues and implement enhancements to the platform. **What do you dislike about PMG Platform?** Although it has come a long way over the last few years, better documentation of new functionality when the functionality is released would be helpful. **Recommendations to others considering PMG Platform:** Utilize PMGs fantastic professional services team to get the ball rolling. They will quickly help set up environments, training and get the ball rolling on the first few processes. They are extremely efficient and very reasonable in billing. Well worth the expense. **What problems is PMG Platform solving and how is that benefiting you?** Formalizing product and service IT delivery processes. The PMG platform allows us to quickly work with an IT delivery team, formalize their delivery process and, in many cases, automate without needing to know any specific coding language. We are able to easily train additional "developers" to "federate" our approach to remove bottlenecks of a single team approach. The platform is so easy to use and intuitive, we're able to provide solid repeatable delivery processes and a common experience for our end users without hiring large numbers of developers. **Official Response from Ben Alexander:** > Thanks for the review, Joe. Good news: the September release of PMG will have all new functionality documentation included in the built-in help! ### 8. PMG Platform for IT Services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2019 **What do you like best about PMG Platform?** Feedback on customer ease of use for service requests on the PMG platform has been great - provides better visibility on services and reporting **What do you dislike about PMG Platform?** Reporting feature takes a lot of configuration for printable reports that look "pleasing" to user. Our site requires some standard form requirements and matching this format is time consuming for our application developers **Recommendations to others considering PMG Platform:** Build your business processes before you begin deployment - this was a time consuming yet essential effort that we went through to be able to build workflows. **What problems is PMG Platform solving and how is that benefiting you?** Business process workflows built on the PMG Platform has greatly reduced manual processing of requests. Used as a service request catalog, this product has modernized our previous electronic request system and provided a greater customer experience. ### 9. Amazing tool with even more growth opportunity **Rating:** 5.0/5.0 stars **Reviewed by:** Easton W. | Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about PMG Platform?** i love how easy it is to test and troubleshoot, plus once you get the hang of the config complexities it's easy to turn around **What do you dislike about PMG Platform?** i think better development docs on new features would be helpful - for example connector descriptions and what each field needs to have, and there are some fluky pieces that an experienced user just figures out over time because it's the small things but those are easy **What problems is PMG Platform solving and how is that benefiting you?** routing, automation, record keeping - configuration is a breeze, all the tools are there to spin up automation processes in days as opposed to months compared to other tools ### 10. Useful and flexible product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PMG Platform?** I like that it can be used with a variety of other platforms and products and it's very flexible in that regard. The team of people we work with at PMG are also quite good and easy to work with. **What do you dislike about PMG Platform?** I wish that the product could accept direct connections from SAP systems and not require data from SAP systems to be massaged before being able to accept it. Would prefer not to have anything in the middle between PMG platform and SAP. **What problems is PMG Platform solving and how is that benefiting you?** Automated provisioning for a variety of platforms **Official Response from Ben Alexander:** > Thank you for the review. On versions of PMG v8 since early 2018, the platform can accept data directly from SAP and other systems, no middleware needed! Please reach out to your PMG contacts or PMG support if you'd like to discuss more. ### 11. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Esteban H. | Associate Technical Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PMG Platform?** Customer service is great! whenever I had encounter a challenge, PMG has been able to respond quickly and effectively . **What do you dislike about PMG Platform?** Developer community is not very large, so is hard to find knowledge from other colleague developers facing common challenges. **What problems is PMG Platform solving and how is that benefiting you?** Automating business processes, saving time and resources. **Official Response from Ben Alexander:** > Thanks for the review, Henry. We would also love to grow the community. Please be sure to click on the Community link from our support site, and post questions there when you need help. ### 12. Powerfull tool and great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about PMG Platform?** Form and Workflow modules and actions are very powerful. This standardizes the way things are done in a federated development environment. Support staff is great to work with, they make it feel like we are their only customer. **What do you dislike about PMG Platform?** More detailed documentation. This has improved in most recent releases. **Recommendations to others considering PMG Platform:** The PMG platform is a great product for automating manual processes. The no\low code design has allowed us to implement the platform in a federated developer model. **What problems is PMG Platform solving and how is that benefiting you?** Business process automation, building and maintaining infrastructure. This has allowed individuals the ability to focus on other aspects of their job. ### 13. PMG Will Help You Innovate **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2018 **What do you like best about PMG Platform?** It is a great business hackathon product. It is easy for someone with limited technical skills to design a user experience and a service and implement it through the tool. You can get value very quickly and continuously build on that value. **What do you dislike about PMG Platform?** The web work list feature has been the most problematic for us, which the vendor is beginning to address. **Recommendations to others considering PMG Platform:** Generate a list of the highest volume requests that you get first. Those should be the services that you optimize and then automate with the Service Catalog. Through attacking only three services that our service desk delivers in the first few months of implementation we were able to drive overall volume to our service desk down by more than 20%, which showed an immediate, quick, and tangible win with the product. **What problems is PMG Platform solving and how is that benefiting you?** he vendor is extremely responsive and willing to work with us on any issues we have or enhancements we request. They provide constant functionality and feature enhancements ### 14. Enterprise Service Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about PMG Platform?** Consolidate service requests to a central system and providing end users a simply friendly interface to obtaining those services. **What do you dislike about PMG Platform?** Like of training material and how to reference material on the various features or functionality. **Recommendations to others considering PMG Platform:** Base your requirements on what capabilities you want to achieve and not on how you are doing it today. **What problems is PMG Platform solving and how is that benefiting you?** PMG Platform is being used to centralize Information Technology (IT) and Information Management (IM) requests and automate processes. ### 15. PMG Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about PMG Platform?** Low-Code Development Platform which makes it easy to understand and implement automation in the platform. **What do you dislike about PMG Platform?** PMG platform should keep all connectors open to everyone. I do see some of the connectors are not open for everyone unless there's a specific demand from the organisation. **Recommendations to others considering PMG Platform:** Would be nice if PMG platform is updated with latest documents and automation letters. **What problems is PMG Platform solving and how is that benefiting you?** It helped me automate server administrative tasks which were performed manually earlier. ### 16. PMG is a solid business process automation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about PMG Platform?** The new functionality allows for quick connectors to multiple tools **What do you dislike about PMG Platform?** Although the MicroSoft stack (Forms and PowerApps) doesn't yet have the same PMG functionality, I wonder if they will soon? **What problems is PMG Platform solving and how is that benefiting you?** Onboarding, Transfers, Terminations, Software Requests, Permission Requests, etc. All of this has allowed to enable the company to become more self-service oriented and automated (culture shift + FTE savings). ### 17. Service Desk Management with ticketing, including exchange with supplier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about PMG Platform?** Create a workflow for request validation, easy exchange with the requester, traceability of the request, tracking by the requester, integration with the supplier tool, and a single way to contact the service desk. **What do you dislike about PMG Platform?** It's difficult to find something, reporting is not really easy, and creating or modifying a new form is not really easy. **What problems is PMG Platform solving and how is that benefiting you?** Traceability, one way to create contact with business, assists in accepting procedures. ### 18. Very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about PMG Platform?** Its very easy to use, just like plug and play and easy to learn and start working after couple of hours practice. **What do you dislike about PMG Platform?** Response time is little bit poor. Need to improve fast loading of data. **What problems is PMG Platform solving and how is that benefiting you?** Applications are being developed and with good support team. ### 19. PMG has helped automate some of our internal processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about PMG Platform?** Easy to learn. can automate various processes. nice workflow options **What do you dislike about PMG Platform?** Lack of documentation makes it difficult to solve issues **What problems is PMG Platform solving and how is that benefiting you?** We are solving various business problems by simplifying processes that used to include a lot of manual work. We have realized less errors and quicker turnaround times ### 20. PMG Digital Platform is the market leader in business process and low code platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Joe e. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about PMG Platform?** The platform is easy to use and requires no "coding" skillsets to be proficient. At Optum, we have 30 teams configuring business processes with a core team providing mentoring and governance. Out of the box integrations and ease of use of the platform allow us to be successful **What do you dislike about PMG Platform?** 1) The Web Work List performance becomes undesirable as users customize their views. 2) Migrating forms and workflows through the development lifecycle is manual, would like to see it fully automated PMG has made stride in these areas with the introduction of the package builder and Work Dashboard. They're moving in the right direction and engage their customers when developing new functionality. **Recommendations to others considering PMG Platform:** I would highly recommend the product,. The PMG staff is the best vendor I have EVER worked with. They are highly responsive and truly listen to their customer needs when developing new functionality. **What problems is PMG Platform solving and how is that benefiting you?** We purchased the PMG product to replace an aging and very costly request process system. Our organization very quickly realized the potential and we now use the platform for full provisioning and post provisioning processes of our internal cloud services, along with many IT operational processes. ### 21. PMG Service Catalog Review - Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Sr. Engineer, Software Dev.& Engineering Operations, Media Production, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about PMG Platform?** The versatility. Using the product out of the box is very viable option. Setting up an intake service form is very simple, with many of the features that would be a customization in other products being available and easy to administer out of the gate. The workflow designer is also simple, providing a large array of core product functionality in a drag and drop, low code setting. I also love the integration possibilities. PMG offers a wide range of connectors and has the ability to design your own with a mix of core product database and web service actions and a small amount of customization. Their product support team is simply outstanding as well. They are responsive, knowledgeable and an absolute pleasure to work with. **What do you dislike about PMG Platform?** The reporting has come a long way since earlier versions, but there is still some room to grow the functionality a bit. Reporting on front end data in the latest version has been simplified and is somewhat easy to do, but reporting on workflow data (what happens after a ticket is submitted) is somewhat tricky - though definitely feasible. **Recommendations to others considering PMG Platform:** Highly recommended. Do the analysis, look at other products, especially the effort in designing and maintaining the workflows. PMG stands a bit above the others in that respect; their workflow is more mature than most and definitively easier to user. **What problems is PMG Platform solving and how is that benefiting you?** It has grown to a fantastic storefront for request management and fulfillment. Customers love the single pane of glass aspect that the product offers. ### 22. The PMG platform is delivering excellent ROI for our projects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about PMG Platform?** The best part of the PMG platform is the continual improvement. as time goes on, we are using less and less code to accomplish what we need for our business processes. **What do you dislike about PMG Platform?** The learning curve can be difficult for people who have not previously built software solutions. For those who have built code based systems, development can be exceptionally fast. **Recommendations to others considering PMG Platform:** I would seriously consider it. We have implemented many business processes in the system and done a few Proof of Concepts. When we have had failures, it was because the end users did not want any solution. PMG has always been able to deliver a functional prototype. **What problems is PMG Platform solving and how is that benefiting you?** We replaced several of our custom .NET applications with the solution. This has saved us the maintenance on those code bases, and because the configuration is easier to understand than code, we can have a wider base of analysts supporting the tools. ### 23. Great BPM Platform! Great Partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about PMG Platform?** The PMG platform is very flexible and powerful. It has a robust workflow engine that allows endless opportunities to streamline and automate any business process. The platform has many out of the box integration connectors which allows for faster and easier integrations with a variety of systems. The vendor relationship is truly first class. From first line support to the top. PMG is very agile and allows their customers changing needs to drive the product roadmap. Their product development team and is able to offer new enhancements and features to the product in a relatively short period of time. **What do you dislike about PMG Platform?** There are some opportunities in the reporting and analytics area for easier report creation, dasboards and visuals. There is a new version of the software that PMG has developed to address some of these areas. **What problems is PMG Platform solving and how is that benefiting you?** Request Fulfillment streamlining and automation. We have several integrations in place that reduce manual steps, decreasing provisioning times and increased user satisfaction. ### 24. PMG Service Catalog is truely business enabling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about PMG Platform?** Rich User interface, visual design, new Dashboard interface and moreover, a platform for both business associates as well as skilled developers. Both can use it in their own way and still be able to deliver high quality workflow automation solutions **What do you dislike about PMG Platform?** Sometime, stability is a concern; but it may be isolated to our environment. Overall, the only area I see is the availability of quality repository of User manuals and guides - a knowledgebase **What problems is PMG Platform solving and how is that benefiting you?** We have used it to build automated workflow-based solutions to manage issues centrally, Manage account installation end-to-end process, integrating with internal and external APIs/Services. these solutions have led to enormous savings in terms of cycle times, issue resolution time and right sizing of operational teams so that resources can be deployed to other areas. ### 25. Simplified Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Kangeyan P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about PMG Platform?** Simplified features for a business user to create one. **What do you dislike about PMG Platform?** Integration and reporting features can be enhanced further **What problems is PMG Platform solving and how is that benefiting you?** End to End workflow for B2B. Still not implemented yet. ### 26. PMG Service Catalog **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about PMG Platform?** The PMG platform is very flexible in integrating with other systems and applications. The out-of-box connectors enable the flexibility. Also, the new connectors can be built on demand. The workflow engine and integration connectors provide a low code platform that developers can learn easily and be productive in a short period of time. **What do you dislike about PMG Platform?** The reporting module is a area that has room to get better. Ideally, if there is a built-in GUI interface available for the development of reports, it'll make easy for even non-technical people to generate ad-hoc reports. I have seen that PMG has been making constant efforts for improvements. **What problems is PMG Platform solving and how is that benefiting you?** We have used the platform as a centralized ordering system to help the end user to request services from different business units. Instead of going to different systems/applications to place service orders , a service catalog is provided with PMG DBP. ### 27. Strong platform from a vendor who responds to their clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | VP Global Systems Development, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about PMG Platform?** Strong platform from a vendor who responds to their clients, they actively listen and adjust to feedback **What do you dislike about PMG Platform?** As a smaller company they don't always have the capacity to immediately address needs **What problems is PMG Platform solving and how is that benefiting you?** ITSM system integrations, business process automation. 10 headcount reduction in manual processing. ### 28. Great experience with PMG **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about PMG Platform?** PMG is a user friendly tool that works well for automating various business processes. **What do you dislike about PMG Platform?** There is minimal documentation/training available. **What problems is PMG Platform solving and how is that benefiting you?** We have automated our vendor request process which was previously a manual process involving many emails and back and forth communication. We have also automated many backend IT processes using PMG ### 29. Implementation Consultant **Rating:** 2.5/5.0 stars **Reviewed by:** Anand C. | Project Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about PMG Platform?** It's back end data base support. Which gives better control over the business logic we implement. **What do you dislike about PMG Platform?** I honestly feel there is lot of scope it improve the end user UI experience . **What problems is PMG Platform solving and how is that benefiting you?** We are using for our IT application services ### 30. Cutting Edge technology and Wonderful people **Rating:** 5.0/5.0 stars **Reviewed by:** Vanitha K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about PMG Platform?** I like the technology, people and also the support provided. **What do you dislike about PMG Platform?** The PMG Digital has been great. I don't have any complaints or issues so far. **Recommendations to others considering PMG Platform:** This is a great application to use and learn and challenge them. **What problems is PMG Platform solving and how is that benefiting you?** The PMG digital help in realizing my system performance and also challenges involved. ### 31. Highly versatile, cost effective, low code, BPM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about PMG Platform?** The platform has tremendous capability. We're able to quickly turn out useful apps for different business groups or create large modules to solve complex business problems. **What do you dislike about PMG Platform?** The reporting UI is on the roadmap, but is probably our biggest challenge. **What problems is PMG Platform solving and how is that benefiting you?** We've automated compliance reports, implemented audit controls, and created dashboards for various business purposes. Communication has improved, processes are followed, employees know what to expect when they need something, and we've eliminated as much non-value added human activity as possible, which allows professionals to focus on doing their job rather than administrivia. ### 32. It's a powerful tool that allows IT to automate tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about PMG Platform?** The amount of functionality that the tool offers **What do you dislike about PMG Platform?** The documentation is terrible it is impossible to do anything without pmg training **What problems is PMG Platform solving and how is that benefiting you?** I Have automated software for employees and have automated moving users into OU's in Active Directory. I also have used to it manipulate and combine files with powershell ### 33. PMG for Roche **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about PMG Platform?** The support team and professional services **What do you dislike about PMG Platform?** software updates are too complicated in our environment **Recommendations to others considering PMG Platform:** It is very powerful tool if you have good developers, if you don't they have a good professional services too **What problems is PMG Platform solving and how is that benefiting you?** saving cost thru automating tasks ### 34. it is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about PMG Platform?** As it is one of the bestest source to help the business point of view for all the business partners or as an whole organization to work on the development and to lead it one of the greatest. **What do you dislike about PMG Platform?** the Bug reduction should be minimized, and the Migratin for certain development should be up to the mark. **Recommendations to others considering PMG Platform:** sure **What problems is PMG Platform solving and how is that benefiting you?** Development is good, Automations involvement which is major part. improving reduction in man power with source of development ## PMG Platform Discussions - [Where can I find more videos on PMG for faster learning.](https://www.g2.com/discussions/where-can-i-find-more-videos-on-pmg-for-faster-learning) - 1 comment, 1 upvote - [View PMG Platform pricing details and edition comparison](https://www.g2.com/products/pmg-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+11%3A36%3A29+-0500&secure%5Bsession_id%5D=0ada72e1-7186-48e5-a87c-f383e82747dd&secure%5Btoken%5D=e56c392873e9c2ea2a9b46f150a8425f3883cb93d2175d30d7312f837b407444&format=llm_user) ## PMG Platform Features **Case Management** - Intake - Assignment - Escalation **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Investigation** - Separate Workflows - Anonymity - Documentation - Confidentiality **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Analytics** - Monitoring - Metrics - Compliance **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Access** - Integration - Assignment - Collaborative **Data Control** - Data Migration - Data Synchronization - Data Security **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Employee Experience** - Policy - Multi-channel - Cross-platform **Agentic AI - Investigation Management** - Cross-system Integration - Proactive Assistance **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Generative AI** - AI Text Summarization **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PMG Platform Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) - 4.2/5.0 (199 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (434 reviews)