I like that Pipedrive is flexible and has a huge app store where I can download and install additional apps for calling and for connecting to other tools (Trello, Aircall, Whatsapp, etc.). I also appreciate the ability to create automations to manage my pipeline, such as reminders and action items or to-dos based on dates or last interactions, which helps me stay on top of my accounts. We’ve connected Pipedrive to our billing and development systems, so we can track progress in one place. Overall, adding extra features and setting up automation was pretty smooth, and it made it easy to connect the other tools we use. Review collected by and hosted on G2.com.

The limitations I run into with Pipedrive are mostly because it isn’t designed to be a customer success manager app. My biggest challenge is the limited ability to connect Pipedrive with our support channels or usage metrics. This makes it harder for me to efficiently track customer health and other key metrics in one convenient place. I also miss having a straightforward way to measure customer retention efficiently. Review collected by and hosted on G2.com.

I use Pipedrive for work to manage contacts and leads and track sales. I find Pipedrive very easy to use, particularly appreciating the visible pipeline as it makes a big difference because I don't have to remember dozens of deals and their status. The follow-up reminders and activity tracking help me to not lose deals and let them slip through the cracks. The initial setup of Pipedrive was very easy, and I'm currently using it with my 4 colleagues. Review collected by and hosted on G2.com.

The email and communication intelligence could be improved. Review collected by and hosted on G2.com.

Pipedrive offers a clean, intuitive interface that makes sales pipeline management incredibly easy. The drag-and-drop functionality, customizable stages, and clear visual tracking help keep our team focused on deals that matter. The automation tools, activity reminders, and email integration save time and ensure consistent follow-ups. The reporting and insights dashboard give us a quick overview of performance without needing complex setups. Overall, it’s a practical, user-friendly CRM that drives accountability and sales productivity. Review collected by and hosted on G2.com.

There is no such dislikes in pipedrive. Mobile friendly version if possible in future would be a suggestion. Review collected by and hosted on G2.com.

Easy to use. Deals are easy to track, and integrates well to AI tools like Claude. Review collected by and hosted on G2.com.

It can take long to input what's only a prospect - having to input less info in the beginning would make tracking things easier Review collected by and hosted on G2.com.

I really like having full automation, the ease of use, and the pipeline feature that helps me focus on each deal’s status and whether it needs attention. It keeps me focused in real time and makes it easier to stay on top of what matters. With the advanced analytics and automation, the overall experience feels much better. Review collected by and hosted on G2.com.

The pricing feels a bit too expensive, especially in this AI era. I’d really like to see the cost come down—ideally by at least 40%. Review collected by and hosted on G2.com.

What I like best about Pipedrive is how easy and intuitive it is to use. It is quick to onboard, simple to understand, and offers the right level of customization for most small teams. Review collected by and hosted on G2.com.

What I dislike most about Pipedrive is that its connectivity across systems is not always as seamless as it could be. Some customizations may also require a bit of development work, though that is usually not a major hurdle for most teams today. Review collected by and hosted on G2.com.

Simple and straightforward; it serves its purpose directly. The UX is user-friendly and easy to navigate. the main page offers it clearly Review collected by and hosted on G2.com.

The limitations in the features for my business. Review collected by and hosted on G2.com.

I use Pipedrive to manage my clients, and it is super efficient at helping me stay organized. I appreciate the many automations that sincerely save me time. The collaboration features are great for working with my teammates; I can easily change who is in charge of a client. Pipedrive is very easy to use and intuitive; I could easily use it even when I first joined the company. I particularly like the email integrations as they simplify communication, so I don't need to open my mailbox to look for emails with clients, which saves a lot of time. It is also connected to Ardor, which allows for a seamless experience. Review collected by and hosted on G2.com.

There are bugs sometimes Review collected by and hosted on G2.com.

It’s straightforward and not bloated. It integrates easily with other platforms and does a good job tracking Gmail data. I haven’t run into any lagging issues, and the price feels right for a small to medium company. So far, I haven’t had any support problems, and I also haven’t needed to dig into the AI features yet. Review collected by and hosted on G2.com.

I should allow text messaging within the app. Review collected by and hosted on G2.com.

Very focused on the right activities, and not on burdensome forms or tick-boxes. The integrations between computer and phone access are instantaneous and really helpful. I use it every day, whereever I am. Having used a few other CRMs over many years, I firmly believe Pipedrive is the best for my needs, which are sales-focused with a lot of service follow through. Review collected by and hosted on G2.com.

I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off. Review collected by and hosted on G2.com.