--- title: Phorest Software Reviews meta_title: 'Phorest Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how Phorest Software works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 30 scale: '5' date_modified: '2026-06-26' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Phorest Software Reviews **Vendor:** Phorest Software **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 30 ## About Phorest Software Phorest is a salon, spa and clinic management software built for growth-focused premium businesses Designed for premium hair salons, spas, med spas and clinics, Phorest brings appointment booking, integrated payments, client management, marketing, staff performance tracking and loyalty into one powerful platform. Trusted by over 12,000 businesses, Phorest helps owners reduce no-shows, increase average client spend, improve retention and measure the revenue generated from every marketing campaign. With tools such as online booking, automated reminders, email and SMS marketing, digital consultation forms, face-mapping and before-and-after imaging, Phorest supports both single-site and multi-location businesses ready to grow with confidence. ## Phorest Software Reviews ### 1. Not a lot of support or user friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Becky Tinsley C. | Salon Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Phorest Software?** I like the google reviews and how everything is separated easily like purchasing under a certain employee. **What do you dislike about Phorest Software?** There was never anyone available to answer questions when I needed them. The software is not user friendly, its business friendly. Reports are easier but booking on Phorest Go is not. If you have an independent Boothrental branded salon, it doesn't work well with your stylist booking their own clients. **What problems is Phorest Software solving and how is that benefiting you?** It created more problems with my stylist booking and less problems with payroll or the backend of the business. ### 2. Amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Beverley A. | Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Phorest Software?** Colourful straightforward listing That helps you make the most of working effectively. **What do you dislike about Phorest Software?** I'm not too sure what I don't like as it isn't bad to work with. **Recommendations to others considering Phorest Software:** Try it out if you want to convert from old school software. It makes life easier plus it can narrow Administration down to half **What problems is Phorest Software solving and how is that benefiting you?** I've realised how it can work with other devices so you can log in to check client schedules ### 3. Gone down over time **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** Marketing component, online booking and salon branded app **What do you dislike about Phorest Software?** Customer service has declined over the years; innovation is slow, very glitchy, not cloud-based yet **Recommendations to others considering Phorest Software:** Do your research; Phorest is better than most salon software companies on the market however, there are a few that surpass it. **What problems is Phorest Software solving and how is that benefiting you?** None, it's causing more issues than being helpful **Official Response from Chris Brennan:** > Thank you so much for your feedback, Roberto. And you are so right about keeping up with technology. The second we think we have got you guys covered, something new emerges online and it's 'off to work we go!' It keeps us on our toes ;-) Thanks again for the kind words. It really means a lot! - Chris ### 4. Love the concept, however there are many teaching problems **Rating:** 2.0/5.0 stars **Reviewed by:** Laura M. | Owner **Reviewed Date:** August 07, 2021 **What do you like best about Phorest Software?** The treatcards and gift cards *the next button doesn't work below. I have to assume this is a phorest made questionair? **What do you dislike about Phorest Software?** All the long ways to do the simple thing. And they change or remove good features and leave the problem areas unchanged. I have a long list of dislikes honestly. It's a shame because the software has so much potential. **What problems is Phorest Software solving and how is that benefiting you?** I tried a while back to solve problems but I didn't get far. I have made suggestions in the past via their link but no changes were made. ### 5. Stunning organization and easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Phorest Software?** I love how it’s more simple than my IPhone calendar. I can see all my appointments for the day and all my coworkers. I can simply add on any extras to custome the service and add time if I would like. Extremely easy to use and genius! **What do you dislike about Phorest Software?** I wish I could color code if they are a new client or not. **Recommendations to others considering Phorest Software:** Simple easy, and went live with literally no hiccups. Highly recommend. Even our notes tranfffered and our appts. **What problems is Phorest Software solving and how is that benefiting you?** We can now keep a card on file. I realized they are a stunning company to work with. ### 6. Easy Salon software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Phorest Software?** I like how Phorest allows you to drag and move appointments, they allow you adjust the timing of the appointment without having to open up the ticket. I like how easy it is to set up schedules as well. **What do you dislike about Phorest Software?** The only thing I dislike about Phorest is on your phone, you can’t see your schedule a month in a months glance. You can only see week by week, and if you want to see 2 months in advance you have to scroll week by week until you get there which can be frustrating when trying to make an appointment through your phone. **Recommendations to others considering Phorest Software:** It is a great software to use for a fast paced salon. **What problems is Phorest Software solving and how is that benefiting you?** Phorest has impacted our work in a very beneficial way, it is much better then the software we were using before and was very easy to switch over and train the staff on as well. ### 7. Phorest Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Phorest Software?** It's really easy for customers to make an appointment with the Phorest software. **What do you dislike about Phorest Software?** You can't track how many hours a employee has left to work to fulfill his Pensum. **What problems is Phorest Software solving and how is that benefiting you?** It's hard to keep track of appointments and to get customers back for another appointment but with Phorest you can target these customers and get them back in the salon. ### 8. Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2018 **What do you like best about Phorest Software?** Its easy to use and navigate. I like that it send out client confirmation texts and emails, has a option to add more client information like address and birthdays. It is also connected to social media and clients post reviews through phorest. **What do you dislike about Phorest Software?** I dont dislike anything about the program, the only thing that bothers me is that it lags sometimes and takes a while for their support to get in contact with you about issues. **Recommendations to others considering Phorest Software:** Its a great salon software to consider, ive used a few other ones and this one seems to be the easiest and most beneficial to the salon **What problems is Phorest Software solving and how is that benefiting you?** Solving issues with clients and scheduling. Also helps with the financial tools it provides to give reports of the workers performance at any given time period ### 9. User Friendly! All salon needs covered. **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda M. | Cosmetologist, Salon Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Phorest Software?** Phorest is very easy to navigate. They have thought of everything from integrating social media and google reviews to appointment reminders and online booking. The support if needed is quick and very friendly, no waiting on hold forever. The support team takes suggestions for features to be improved or added. The initial training was very thorough without being overwhelming. I love the app they created for my salon and everything links together and works great! I can access the program from my home computer and I love having the app on my phone. I can see my schedule anytime. I book people or even cash someone out through the phone app if someone is on the front desk computer. **What do you dislike about Phorest Software?** I can't really say I dislike anything. They allow you to send requests for any changes you need to make it work better for you. **Recommendations to others considering Phorest Software:** I highly recommend Phorest to any salon. It does everything they say it does and more! **What problems is Phorest Software solving and how is that benefiting you?** Keeping up with clients notes. Appointment reminders that I was paying extra for through another company are now included with Phorest. Setting up packages for clients with hair replacement plans. Bundling service packages for special offers so we can track our advertising. Posting reviews to social media and google to keep us on top through search engines. Inventory count and re-ordering is streamlined. **Official Response from Chris Brennan:** > Wow! Thank you so much for the kind words, Brenda! Absolutely thrilled to hear that we can help your business so much. It makes us work even harder! Thank you again and have a great day! - Chris ### 10. Phorest, by comparison, is beyond amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Evan W. | Co-Founder, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Phorest Software?** The customer service and helpfulness is great. The fact that it works and is so user friendly. We came from Booker and nothing ever worked and no one could ever help us. The difference is astounding. The marketing solutions are incredible too. Online booking is so much easier for our clients. You can see the reports on the app. It just does everything its supposed to do **What do you dislike about Phorest Software?** I don't like that there is no place to store clients card information. The online booking fees are annoying and having to pay international fees to pay for it. It doesn't do birthday reminders so you have to physically go in to each person's file to see their birthday. Phorest pay is kinda buggy. When the client buys products and pushes the 20% button for tip, it includes the products in the sale so they tip on the products too. Big no no, but they say they're working on it. **Recommendations to others considering Phorest Software:** I highly recommend this software! We have gone from the worst to the best and while its not perfect, its made our lives so much easier. **What problems is Phorest Software solving and how is that benefiting you?** The review sections are so helpful and it prompts them to send to google. Online booking is streamlined and easy. Tipping, reports. Honestly, its helping everywhere! **Official Response from Chris Brennan:** > Thank you so much, Evan. Delighted to read your feedback on the software. And you have some great suggestions here as well. I'll bring this to our dev and support team and see what they can do to ensure your experience is even better. However, I do have one note regarding tips on Phorest Pay: The good news is that salons do in fact have control of that in their settings. Phorest salons can choose the tip to calculate off “total ticket” or “services only”. Hope that helps! Thank you again, Evan! :-) - Chris ### 11. The reports are incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Adelle G. | Hair Stylist/ Extension Specialist, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** I love that I can keep track of everything. The reports section is incredible and helpful to keep a pulse on what’s going on in the salon when I’m not there. I love the marketing as well. We have gotten more reviews since using Photest,, than we have in the 4 years we’ve been open. It’s incredible. We have about 2-3 google reviews each day all saying how much they love the Salon. **What do you dislike about Phorest Software?** I dislike that I cannot let my team member see their own numbers without giving them control over all the Salon reports. I obviously don’t want them to be able to see all the financials as well as what others are getting paid, but I do feel they should be able to see their own numbers whenever they would like to. **Recommendations to others considering Phorest Software:** I would absolutely recommend this softw **What problems is Phorest Software solving and how is that benefiting you?** There are so many benefits. The marketing, reports, newsletters, incredible training support, easy to learn and use **Official Response from Chris Brennan:** > Absolutely thrilled to hear that the Online Reputation feature is working so well for you. You guys are crushing it, Adelle! And I'll double-check with our Dev team about the team member reports. I do know that we have some team features in the pipeline to be released. Hopefully we can amend this for you soon. Great suggestion! Thanks again, Adelle! And have a great day. :-) - Chris ### 12. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** PAULA D. | Artistic hair director, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Phorest Software?** Customer service , always willing to resolve problems in a a timely matter.very open to our opens and problems. Willing to help owners or front desk in walking thru what is needed to get what we need or what we are doing wrong . They knowledge of thier software is without a doubt is superior to any other software employees! **What do you dislike about Phorest Software?** Online booking salons can’t customize to your bussiness . Have to go with what they have . I pay for it can’t use it! Charge the salon for booking in line . I’m a commission salon ,my staff won’t except the terms .went to flat fee ,that was told it included EVERYTHING.! Not true. Phorest should take on the cost or take the change on not salons.sofware should not repeat services for next visit .we are not a spa **What problems is Phorest Software solving and how is that benefiting you?** Helps drive reviews . Templates for specials , retention,webinars.. break down of everything . Reconnect to clients ,wonderful! **Official Response from Chris Brennan:** > Thank you so much for the kind words! It really means so much to us and the team. I will also pass on your notes about online booking to the 'Higher Ups!' See what we can do. Thank you again for taking the time to give us some feedback. Have a great day! - Chris ### 13. Ronan, hire me as a consultant, lets take Phorest from great to GREATER **Rating:** 4.0/5.0 stars **Reviewed by:** Tomy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2018 **What do you like best about Phorest Software?** It's well thought out and easy to use. It's cloud based which is great, every stylist has the ability to view their schedule. You as an owner have control over what they can and can not do on the system. **What do you dislike about Phorest Software?** It's not designed from the users point of view. As to say it's thought out from a salon owner or stylist perspective. Many things I would change to make it the #1 system in the world. **Recommendations to others considering Phorest Software:** It's the best system out there! Trust me, I researched every other product before deciding to make the switch. It's not perfect, I have yet to come across a perfect salon software system. Let me help make it perfect **What problems is Phorest Software solving and how is that benefiting you?** Online reputation manager is great! the fact that we can see all of our reviews on one page and then respond is amazing. What's even better is when customers with a 4 or 5 rating can be asked to post to google, facebook, or yelp. This action really drives up our overall rating on these sites. The only thing I could imagine that would make online reputation better is.... If when I go to my online reputation page, and from there, to have the ability to login directly to google, facebook, and yelp to update those pages (change hours, add holiday hours, update photos etc). Instead of having to go to every one individually, I would love to access them from the online reputation page. **Official Response from Chris Brennan:** > So awesome to read your feedback, Tomy. :-) And it's amazing to hear that the Online Reputation feature has proven to work so well for your salon. You also have some interesting insights about the software. I'll copy and paste it and send it to our Dev team. Since the system is built for you, we want to make sure that you are absolutely 100% comfortable with it. Thank you again and have a great day, Tomy! - Chris ### 14. My prayers were finally answered **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Phorest Software?** I’ve gone though two painful booking systems over the past 6 years. I couldn’t understand why a program couldn’t do everything I needed and wanted it to do. Phorest is literally the answer to EVERY SINGLE ISSUE I have ever had. I have not one additional request. All I have are positive outcomes, even in some glitches when we switched systems. The customer help is so kind, patient, diligent, and knowledgable. There’s not one single thing I dislike about Phorest. **What do you dislike about Phorest Software?** the Only thing I can even think to mention here is that the app is not as user friendly as I would have liked. It’s much harder to function on the app than the computer, but it works in a pinch. **What problems is Phorest Software solving and how is that benefiting you?** Accurate reporting Accurate inventory management Accurate ordering capabilities ‘Rewards’, aka Treat Cards, tracking is so easy and accurate. Wonderful email/text communication with guests beyond just the confirmation emails **Official Response from Chris Brennan:** > Thank you so much for the amazing feedback! So delighted to hear that you have found a system that works for you. I'm gonna send this feedback back to the rest of the teams. It'll make their day knowing that all their hard work has value. And never stop hitting us with questions when you have them. We'll strive to see if we conjure up an answer for you each and every time, Andrea ;-) Thanks and have a great day! - Chris ### 15. Great expereince so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse M. | Artistic Education Director, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** The training and customer support is amazing. Reports, online booking, marketing and integrated credit card processing make my life so much easier. **What do you dislike about Phorest Software?** My only concerns are the time being in military time for the reminders, the fact that clients have to log in to see the actual time when they receive a confirmation. The tipping is not right - it tips on the total (service & retail) that needs to be changed for sure. **Recommendations to others considering Phorest Software:** nothing to consider - no regrets at all! **What problems is Phorest Software solving and how is that benefiting you?** Time saving - less time on the phone with clients - everything just runs smoother! **Official Response from Chris Brennan:** > So fantastic to hear that your life is easier with Phorest. That is literally the exact thing that our teams are working towards! :-) Thank you so much! And that is a good point about the Military Time. I will check with our Dev Team and see if we can look into that for you. Thank you again for taking the time to review us. Have a great day, Jesse! - Chris ### 16. Software experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Phorest Software?** Consistency in performance. Customer service , for most departments. Added features, txt messages, branded app, ease of use **What do you dislike about Phorest Software?** There can be a communication gap between the U.K. and USA. Would have been great if the clients birthdays could be entered easily in our format and if that info would have imported! Now we don’t have any of our existing clients birthdays.. A bit more information and response about the branded app- I don’t feel like our needs have been met. An outline of the transition process upfront would be great. **Recommendations to others considering Phorest Software:** Ask questions! **What problems is Phorest Software solving and how is that benefiting you?** The txt messages are great. I think the marketing is great, we just haven’t been able to utilize it, customize it yet. Again, consistency from day to day has been great- out previous software was always down. **Official Response from Chris Brennan:** > Thank you so much for your feedback. Delighted to hear that it's going well for you. We strive to ensure that there is no communication gap between countries. So I'll chat with our Operations Team and see if there is anything we can do to make your experience even better! Thank you again and have a great day! - Chris ### 17. Perfect software **Rating:** 5.0/5.0 stars **Reviewed by:** AnneMarie K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Phorest Software?** I love that I can utilize booking, employee management and inventory in one software. Phorest customer support team is great and the marketing features have really launched my business. **What do you dislike about Phorest Software?** There isn’t anything I dislike about this software **What problems is Phorest Software solving and how is that benefiting you?** Marketing has been a big one for us. **Official Response from Chris Brennan:** > That is so awesome to hear! We pride ourselves in delivering Client Retention tools. So it is fantastic to hear that they are working so well for you. Thank you for taking the time to give us feedback. It is a pleasure to work with you. - Chris ### 18. Operator/Manager of Odessa Salons **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** I like that the system is user friendly. I have been able to figure out processes without much difficulty even though i am fairly new at this. **What do you dislike about Phorest Software?** I dislike how we currently have some of the online booking features set up. But that is an issue on our end not Phorest. **What problems is Phorest Software solving and how is that benefiting you?** I am solving problems that were related to daily accounting. It is helping us really keep track of financial systems including tracking the products which can be time consuming. **Official Response from Chris Brennan:** > Thank you for your feedback. So nice to hear that the system is working well for you. If you need any assistance with the online booking feature, our Support Team or our Grow Team would be more than happy to help! Thank you again and have a great day! - Chris ### 19. Change is good **Rating:** 4.5/5.0 stars **Reviewed by:** Janet R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Phorest Software?** Phorest software is really easy to use. I like that you can access on your phone as well. **What do you dislike about Phorest Software?** I wish the iPhone version worked as well as the mac desktop version. **Recommendations to others considering Phorest Software:** I wish the software would run completely on my iphone so I dont have to have a computer in my suite. **What problems is Phorest Software solving and how is that benefiting you?** I found it easier to run payroll reports plus you can set reports to generate and send via email automatically. **Official Response from Chris Brennan:** > So nice to read your feedback, Janet. Absolutely thrilled to hear that the system is working well with you and your team. I totally know where you are coming from about the phone vs desktop. As the days, months & years fly by, phones are capable of doing so much! It's our goal to keep up with the technology as best we can. So hopefully you will be able to do even more from the Phorest GO app in the near future. Thanks again and have a great day! - Chris ### 20. Fantastic service, Fantastic technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** Technology first. Everything from the PhorestGo app to the client reconnect, is great at connecting with our clients on real-time notice. Love how is easy it is to creat appointments on Phorest too! **What do you dislike about Phorest Software?** Only thing that we do not like is that you cannot have multiple tabs open at once. **Recommendations to others considering Phorest Software:** Highly recommend Phorest if you want to take your salon to the next level with technology and customer service. The ai technology keeping clients satisfied is unparalleled. **What problems is Phorest Software solving and how is that benefiting you?** No shows. Getting credit cards to reserve online appointments has helped us reduce them. Also our custom salon app has increased our online appointments by 30% in the last 4 months! **Official Response from Chris Brennan:** > So awesome to read your feedback. It really makes our day knowing that the software can connect you with your clients even more (that's what we're here for!). It's a good suggestion about multiple tabs. I'll pass that on to our Dev Team and see what we can do. Thank you and have a great day :-) - Chris ### 21. I love Phorest **Rating:** 5.0/5.0 stars **Reviewed by:** Maria L. | CEO, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Phorest Software?** Ease of use for the receptionist and stylists **What do you dislike about Phorest Software?** Not being able to add if client is a walk-in referral or alternate **Recommendations to others considering Phorest Software:** Try it you will not go back **What problems is Phorest Software solving and how is that benefiting you?** Tracking results **Official Response from Chris Brennan:** > Thank you so much, Maria! Absolutely thrilled to hear your feedback (I guess I should say 'read' your feedback 😅). And thank you for taking the time to let us know about where we can improve. I'll drop a line to Support and our Development Team and see what we can do about the Walk-In Referral suggestion. - Chris ### 22. Phorest is a Wonderful Choice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** Ease of implementation. Great Features. Fantastic Customer Service! **What do you dislike about Phorest Software?** SMS Text Marketing not available to Canadian customers. **Recommendations to others considering Phorest Software:** Phorest is a very robust and versatile solution for Salons and Spas! **What problems is Phorest Software solving and how is that benefiting you?** This is an exceptional solution for appointments and marketing! Easy for staff to use and great mobile application. Your industry list below does not include Spa ### 23. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa S. | Alopecia Specialist/Hair Stylist, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Phorest Software?** Everything it’s great with my clients we all Love it. And the support group are ophenomenal. **What do you dislike about Phorest Software?** Nothing I can think of they truly helpful and they encourage me to do more. **Recommendations to others considering Phorest Software:** It’s good for us even though we’re not using it to the pot **What problems is Phorest Software solving and how is that benefiting you?** Client history service and data ### 24. Phorest is a marketing company that does more than allow you to book appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Lori G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Phorest Software?** Phorest is always available to answer questions and help with difficulties. **What do you dislike about Phorest Software?** It's based in Ireland so the time difference is a bit much. **What problems is Phorest Software solving and how is that benefiting you?** The software has lots of reports to track business goals and handles all my marketing and gets us lots of great reviews. ### 25. Operational Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** Very responsive and market aware company. Understands company / client relationship(s). **What do you dislike about Phorest Software?** Nothing, extremely versatile and dynamic software. **Recommendations to others considering Phorest Software:** Engage the Phorest team that are there to help. **What problems is Phorest Software solving and how is that benefiting you?** Tracking customers likes and dislikes Managing personnel programs to maximize efficiency. Using report writers to monitor business growth. ### 26. Marketing & booking are great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Phorest Software?** Booking is pretty easy and fast compared to other companies. Marketing features are useful. Customer service is great! **What do you dislike about Phorest Software?** There are employee reports that technicians need to see but only have access to theirs not the entire report module. There's no easy way for technicians to add services/products to just the ticket without giving full access to book or checkout. Payroll configuration isn't the best but they're working on it. **What problems is Phorest Software solving and how is that benefiting you?** Weekly Reports are insightful. Booking is fast and easy. ### 27. Why I like Phorest Salon Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Phorest Software?** After a careful, in depth comparison with existing salon software, We chose Phorest Salon software, We are very satisfied with their initial training, Ease of use, Customer service, Day to day operations, Reconnect, text reminders etc **What do you dislike about Phorest Software?** it takes time for reaching to customer service as we have to book a time to speak to someone. **What problems is Phorest Software solving and how is that benefiting you?** Appointments, Day to day operations, discounts, adding inventory, services all of it. **Official Response from Chris Brennan:** > Thank you so much for your review. So nice that you took the time to provide us with feedback. Client ReConnect is pretty awesome, isn't it?! I'll have a chat with Support about seeing if we can provide you with better a Customer Service experience in the future. Thank you & have a great day! - Chris ### 28. Phorest has increased productivity and boosted our marketing efforts while increasing efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Leo Z. | Salon Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about Phorest Software?** Online marketing has enabled us to share our reviews with the world **What do you dislike about Phorest Software?** Not being able to set custom appointment times for specific clients **Recommendations to others considering Phorest Software:** Don't know all, run!!! **What problems is Phorest Software solving and how is that benefiting you?** Rebooking is up and so is online reputation ### 29. Happy **Rating:** 4.5/5.0 stars **Reviewed by:** Sussann R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2018 **What do you like best about Phorest Software?** The simplicity and ease of use along with the layout **What do you dislike about Phorest Software?** The international time frame and delayed customer service reply **What problems is Phorest Software solving and how is that benefiting you?** Texts and email promos **Official Response from Chris Brennan:** > Thank you so much for your feedback Sussan. We really appreciate it. Delighted to hear that the system is helping your business grow. And we are currently working diligently to deliver a better support experience for you. Thank you and have a great day! - Chris ### 30. Fantastic Salon Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Phorest Software?** Client reconnect Filtering emails to certain clients Client product history **What do you dislike about Phorest Software?** I wish the create your email section had more options. The preset email templates are fine, just wanting to make my own look better. Examples: different fonts, color fonts, blank preset templates to choose from. **What problems is Phorest Software solving and how is that benefiting you?** Client reconnect has helped bring people back in **Official Response from Chris Brennan:** > Client ReConnect is great, right? It is one of my favourite features as well! And I am pleased to let you know that we are currently working on the email section and we are currently focused on delivering a much more powerful, comprehensive tool for you in the near future! Thank you for taking to the time to give us feedback. And have a great day. - Chris ## Phorest Software Discussions - [What happens if the Internet goes down? Will I still be able to access Phorest?](https://www.g2.com/discussions/wifi-internet) - 1 comment, 1 upvote - [Will you train my team to use Phorest?](https://www.g2.com/discussions/training-b7de6d88-6e18-479a-aedf-4fbd4dac57f7) - 1 comment, 1 upvote - [What if I add new stylists or therapists to my team? Will you train them too?](https://www.g2.com/discussions/new-members-of-your-team) - 1 comment, 1 upvote - [Is Phorest just a software?](https://www.g2.com/discussions/the-software) - 1 comment, 1 upvote - [Is my data secure with Phorest? Where is it stored?](https://www.g2.com/discussions/data-security-1748a6b3-6c69-4854-a4ef-06a3c89b36d2) - 1 comment, 1 upvote - [View Phorest Software pricing details and edition comparison](https://www.g2.com/products/phorest-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+21%3A05%3A58+-0500&secure%5Bsession_id%5D=5e32fbaf-4fc5-4d32-b431-b869eeb1d979&secure%5Btoken%5D=ceff38c0ed99a5245812b0b37b29fcc3a118e497ba9d524f182cceb188c081ef&format=llm_user) ## Phorest Software Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends ## Top Phorest Software Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (497 reviews) - [Zenoti](https://www.g2.com/products/zenoti/reviews) - 4.5/5.0 (283 reviews)