--- title: Phone.com Reviews meta_title: 'Phone.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Phone.com works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 35 scale: '5' date_modified: '2026-10-23' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Phone.com Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the seamless business integration offered by Phone.com, enhanced by exceptional customer support from knowledgeable staff. (2 mentions)
Users commend the exceptional customer service from Phone.com, particularly praising Juan's prompt and knowledgeable support. (2 mentions)
Users commend the excellent customer support at Phone.com, highlighting prompt assistance and seamless setup experiences. (2 mentions)
Users find the customer support from Phone.com exceptional, making transitions and setup seamless and efficient. (2 mentions)
Users praise the user-friendly interface of Phone.com, appreciating its flexibility and seamless communication for business needs. (2 mentions)
Users face call connectivity issues that hinder functionality, making the service less reliable for business needs. (1 mentions)
Users face significant call drops and functionality issues that hinder the overall effectiveness of Phone.com. (1 mentions)
Users express frustration over internet dependency, limiting usability and causing issues with functionality and connectivity. (1 mentions)
Users face significant meeting issues with Phone.com, as app downloads and functionality hinder business communications. (1 mentions)
Users find meeting management troublesome since it requires app downloads, complicates calls, and lacks reliable fax options. (1 mentions)

5 Pros or Advantages of Phone.com

5 Cons or Disadvantages of Phone.com

Phone.com Reviews (35)

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Reviews

Phone.com Reviews (35)

View 1 Video Reviews
3.5
35 reviews
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Patrick C.
PC
Patrick C.
CEO
Small-Business (50 or fewer emp.)
"Basic Communication Needs Met, Support Falls Short"
0.5/5
What do you like best about Phone.com?

I like that Phone.com works well as a communication tool, allowing me to contact clients to discuss business terms and make money. It's reliable and serves as a connection point with my clients. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

The back office is overseas and unintelligent, not useful for any form of problems. Working with any international call center makes companies fail and doesn’t help the customers they offer their service to. The initial setup was difficult as I had to work with an incompetent back office employee who couldn’t understand English or comprehend how to do their job setting me up. Review collected by and hosted on G2.com.

Bianca K.
BK
Bianca K.
CEO
Small-Business (50 or fewer emp.)
"Exceptional Customer Service—Patient, Expert Guidance from Pablo"
5/5
What do you like best about Phone.com?

Customer Service - Pablo answered my questions, was patient and clearly was an expert at explaining the benefits of your product. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

Nothing so far..I have nothing to compare it to. I just comitted to the service today Review collected by and hosted on G2.com.

Kevin D.
KD
Kevin D.
Principal
Small-Business (50 or fewer emp.)
"Very easy to get set up. Customer rep was friendly and very helpful and patient."
5/5
What do you like best about Phone.com?

Needed a dedicated business phone for my business. Phone.com allows me to have a business phone without having a separate physical phone. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

I don't have any complaints. There's a slight delay in implementation as they retrieve the number from a third-party vendor, but this is unavoidable. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Excellent Customer Support and Amazing technology"
5/5
What do you like best about Phone.com?

I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology they use is up to speed for business owners. I highly recommend this software, ask to speak with Juan, he was incredible with his knowledge and prompt responses. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

So far I loved all the features and the customer support Review collected by and hosted on G2.com.

JL
Jeff L.
Owner
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Best phone company"
5/5
What do you like best about Phone.com?

Fast and easy and cheaper with great sales team .. Sales Team Juan Herrera Made my day Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

So far all good .. no issues from them.. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Essentially useless for the intended purpose."
0/5
What do you like best about Phone.com?

The faxing is somewhat functional. The interface isn't awful. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering other calls impossible and every time you connect to bluetooth, it will start a "call" to yourself. The fax doesn't have a "resend" option for failed faxes. Which happens kind of a lot, so you have to redownload and upload the info. Basically everything I needed it for was non-functional. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"I’ve had a great experience with Phone.com so far!"
5/5
What do you like best about Phone.com?

What I like best about Phone.com is its ease of use and flexibility. The platform is user-friendly, and the features are adaptable to my business needs, which makes communication much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

So far, there's nothing I dislike about Phone.com. We're still new to the platform, and everything has been working well for us. Review collected by and hosted on G2.com.

Response from Amber Newman of Phone.com

We are so happy to hear that you are enjoying your experience with Phone.com. Please let us know if there is anything we can do to help your business thrive.

FH
Frank H.
Agency Director
Small-Business (50 or fewer emp.)
"JUAN WAS VERY PATIENT, KIND AND KNOWLEDGEABLE"
5/5
What do you like best about Phone.com?

The customer service setting up the account was excellent.

I am not too tech savvy and its helpful to have someone like Juan Herrera to take care of setup for you.

Integration with our CRM Medicare Pro is number one feature Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

Nothing so far. Service is great and easy to use interface. Review collected by and hosted on G2.com.

Response from Amber Newman of Phone.com

Thank you, Frank. We are so happy to hear that you are enjoying the service and that you had a great experience working with Juan. Our team is standing by to support you in whatever way you need.

Joy T.
JT
Joy T.
Real Estate Agent,Insurance Agent, Consultant, Builder
Small-Business (50 or fewer emp.)
"Working with Juan J Herrera was a truly exceptional experience"
5/5
What do you like best about Phone.com?

The company truly shines with exceptional products, and this employee was a standout asset whose contributions made a significant difference. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

I don't have any reservations about the company, only wish Mr Herrera could be duplicated. Review collected by and hosted on G2.com.

Response from Amber Newman of Phone.com

Thank you, Joy. Juan is a tremendous asset to Phone.com and our customers. We are delighted to hear about your experience working with him and looking forward to providing you with outstanding service.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Best Voip System"
5/5
What do you like best about Phone.com?

the ability to use the phone system on any device and easy for non-technical users to use. Review collected by and hosted on G2.com.

What do you dislike about Phone.com?

I cannot think of anything I dislike about the system Review collected by and hosted on G2.com.

Response from Amber Newman of Phone.com

Thank you! I am delighted to hear that Phone.com is working well for you. Please reach out to our team if you ever need anything.