Hi Ezekiel,
Thank you for taking the time to write such a thorough and specific review. After reading it carefully, it’s clear that the frustration you’re describing isn’t about a single limit or feature—it’s about how the recent changes fundamentally disrupted a workflow you had already built and trusted.
You’re right: under the original plan, you understood the practical boundaries (daily video limits, per-video duration) and made Perso AI work within those constraints. What changed recently wasn’t just the numbers—it was the reliability of the system as a tool you could plan around. Reducing fast-dubbing credits to a fixed pool, then gating the remaining usage behind speed tiers, video-length caps, and multi-hour cooldowns made the product unpredictable and, as you said, impractical for real work.
You’re also right to challenge the use of the word “unlimited.” When “unlimited” still means 5-minute caps and 6-hour waits, the issue isn’t semantics—it’s that the experience no longer matches how a professional user reasonably expects to work. From that perspective, your reaction is completely understandable.
Most importantly, we acknowledge that applying these changes to active, paid subscriptions—without proper grandfathering or a clear opt-in path—felt like a disregard for early customers who supported the platform before it matured. That loss of trust is on us.
While the intent behind the update was to improve long-term sustainability and system stability, we recognize that the impact on users like you was the opposite. We are actively reassessing how plan transitions are handled, how “unlimited” is defined and communicated, and how existing customers are protected when major structural changes are made.
It’s especially difficult to read this knowing that you valued the dubbing quality and that Perso AI genuinely helped your workflow before the update. If you’re open to it, I’d welcome the chance to look at this with you directly and understand what a workable setup would have needed to look like. You can reach me at perso.ai@estsoft.com, or reply through the G2 contact link.
Thank you again for being this explicit. Feedback at this level of detail is rare—and it’s already shaping how we rethink pricing, plan transitions, and customer trust going forward.
— The Perso AI Team
