# PCR-360 Reviews **Vendor:** Professional Computing Resources **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About PCR-360 PCR-360 is a comprehensive IT and telecom lifecycle management platform that provides cradle-to-grave visibility and control across your technology assets, services, and financials. Designed to eliminate silos between operations, inventory, and finance teams, PCR-360 combines IT Asset Management (ITAM), IT Service Management (ITSM), and IT Financial Management (ITFM) into a single, scalable application. With robust ITAM capabilities, organizations can track all hardware and software assets, along with related contracts, warranties, and renewals. PCR-360’s Orbit functionality provides detailed visibility into software license consumption — comparing purchased versus used seats — helping identify underutilized licenses, reduce waste, and uncover cost savings opportunities. Through customizable ITSM workflows, PCR-360 streamlines the management of MACDs (Moves, Adds, Changes, Disconnects) for assets and services. Flexible workflow automation ensures processes align with your organization’s operational requirements, while open APIs allow seamless integration with enterprise help desk and service management platforms. On the financial side, ITFM functionality enables management of one-time and recurring charges associated with IT and telecom services. Costs can be allocated to internal budget accounts or invoiced directly to customers, providing financial transparency and accountability across the organization. PCR-360 goes beyond system-of-record functionality by layering AI-powered analytics on top of your operational and billing data. Advanced analytics identify billing discrepancies, inventory anomalies, usage trends, and optimization opportunities — empowering organizations to make proactive, data-driven decisions rather than reactive corrections. The platform is highly configurable to meet current business requirements and is designed to scale as needs evolve. Whether managing a complex telecom environment, optimizing software spend, or improving service delivery workflows, PCR-360 provides the flexibility and insight required to support long-term growth. Backed by more than 40 years of industry expertise, PCR understands the rapidly changing IT and telecom landscape. PCR-360 is built not only to manage today’s environment, but to adapt alongside the technologies and services of tomorrow. ## PCR-360 Reviews ### 1. A Very Comprehensive Suite of Products **Rating:** 5.0/5.0 stars **Reviewed by:** Dena M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about PCR-360?** Very comprehensive suite of products that covers the ITSM and TEM workflow **What do you dislike about PCR-360?** UI of the product is a bit dated and could use a bit of a face lift **What problems is PCR-360 solving and how is that benefiting you?** 1. Cable & Infrastructure Chaos Organizations constantly deal with changing cable infrastructure, and PCR-360 helps them keep track of everything and save money over the long haul. Without it, technicians get dispatched to wrong locations, organizations overpay for services they shouldn't have, and data about physical infrastructure lives in spreadsheets or people's heads. 2. Service Order & Workflow Management The Service Desk tool serves as the portal to many of PCR-360's most critical functions, enabling businesses to manage activities related to moving, adding, changing, or deleting transactions (MACDs). As infrastructure changes, data integrity around inventory counts, location, and cable paths needs to be automatically maintained — not manually updated. 3. IT Asset & Inventory Visibility PCR-360 isn't limited to just telephony items — it supports inventory and assets across the organization, and integrates with barcode scanners for easier, more accurate data entry. 4. IT Billing & Cost Recovery In just a few clicks, users can create monthly billing for customers, including all usage, one-time, and recurring costs related to the services they provide. This is especially valuable in higher education and public sector where internal chargebacks for telecom and IT services are standard practice. 5. Field Mobility Gaps PCR-360 is now fully mobile-friendly, enabling field technicians and on-the-go staff to manage IT and telecom operations from their phones or tablets — with no app install required. 6. AI-Powered Operations (Lighthouse) Lighthouse is a new suite of AI-driven capabilities built directly into the PCR-360 platform — no extra tools, logins, or data exports required — designed to help teams streamline operations, uncover hidden insights, and deliver measurable value. - [View PCR-360 pricing details and edition comparison](https://www.g2.com/products/pcr-360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A07%3A15+-0500&secure%5Bsession_id%5D=3ea8ddd5-6130-4cac-8d77-830142733e81&secure%5Btoken%5D=66cf5ea5d36cfff86f95366bfd642023248f69d92da90e5d2a126ac8a4c1fafa&format=llm_user) ## PCR-360 Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Generative AI** - AI Text Generation - AI Text Generation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top PCR-360 Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,261 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,816 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews)