Paystand Reviews & Product Details

The lockbox feature and auto-cheque matching are very useful, and not a lot of other payment processor companies offer that as an option. Review collected by and hosted on G2.com.

Their support isn’t always the best. I’ve been given incorrect answers before, and I’ve had to correct them myself just to get the information I need. Sometimes it also takes 48+ hours to get a response from their support line. Some of their support staff are great, but others are lackluster. Review collected by and hosted on G2.com.

The integration with our ERP system and our ecommerce site has been really helpful. We can email clients a simple link to pay an invoice, or they can log into our client portal and pay multiple invoices easily. Payments show up quickly and we can verify that they have paid so we can quickly ship their product! Review collected by and hosted on G2.com.

I’m not really sure what I can say about disliking them. We recently moved into a new tier with them and our costs went up, but in the end we still save overall because of the value their tool brings us. Review collected by and hosted on G2.com.

Compared to other similar services, Paystand's pricing is reasonable. Additionally, the ease with which to customize our portal is fantastic. Review collected by and hosted on G2.com.

Paystand Support leaves a bit to be desired; it often takes weeks for an inquiry to be answered, and even when it is, the response isn't always helpful. Review collected by and hosted on G2.com.

I like that Paystand centralizes and monitors company purchases, with a supervisor reviewing them before a card number is generated. It makes purchases easier to track for accounting and makes the process smoother than having everyone use their own card. I like that I can use it through Microsoft Teams, get notified when a card is approved, receive reminders to upload receipts, and easily request funds from a specific project. It makes buying supplies for my company less of a hassle, gives accounting the information they need without having to bother people for receipts, and makes it easier for things to go through Paystand. Adding it to my Microsoft Teams toolbar was also very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Paystand helps handle some of the day-to-day tasks on the Customer Service and Accounts Receivable sides, which saves time. It's nice that it creates Customer Deposits in NetSuite, along with the creation of Deposit in the Banking process (when a Portal sales order is not involved) It's nice that it creates Customer Deposits in NetSuite, along with the creation of Deposit in the Banking process (when a Portal sales order is not involved) Review collected by and hosted on G2.com.

The process of receiving credit card funds used to take about 24 hours with our regular machines, but with Paystand it can take just as long as the ACH process. We’ve also had difficulty with the connectivity to Woo Commerce. Paystand does not currently recognize the Sales Order number created there or translate it to the NetSuite Sales Order number that follows. Review collected by and hosted on G2.com.

Open payment links on quotes that customers can make payments without us needing to manually send a link Review collected by and hosted on G2.com.

There are many technical glitches that we have experienced. The pricing changed recently to be 80bps for first time bank transfer payments. This becomes a very large fee for large payments. The pricing changed recently to be 80bps for first time bank transfer payments. This becomes a very large fee for large payments. The pricing changed recently to be 80bps for first time bank transfer payments. This becomes a very large fee for large payments. Review collected by and hosted on G2.com.

As Sage Intacct users, automatically importing customer invoices into Paystand to manage the AR from there...and the subsequent accounting transactions sent back into Intacct when a customer pays saves us significant time and effort. Review collected by and hosted on G2.com.

Customer support can be slow to respond. Review collected by and hosted on G2.com.

I reviewed many different options, and this is one of the few that allows physical checks as part of the process. It simplifies things overall and is easy to manage. Review collected by and hosted on G2.com.

The only thing I don’t like is when something doesn’t reconcile perfectly. It doesn’t happen often, but when it does, it takes a bit of digging to track down the cause. Still, it’s nothing out of the ordinary for a seasoned accountant. Review collected by and hosted on G2.com.

We were running manual transactions prior to Paystand which was inefficient and left us blind to transaction approvals. Now our customers can pay any time of day, and we know next day when transactions have been processed. It has also saved us money on credit card transactions by allowing us to add a service fee when that option is chosen. Review collected by and hosted on G2.com.

We haven't experienced anything that we didn't like with Paystand. It has been nothing but positive for our needs. Review collected by and hosted on G2.com.

What I like most about Paystand is how easily it can be tailored to our company’s needs. When we worked with Paystand, their team let us adjust whatever we wanted, right down to the logos and colors. That flexibility was especially helpful for my company, since we’re very particular about presentation. Review collected by and hosted on G2.com.

One downside of using Paystand is dealing with multiple subsidiaries. We have clients from different subsidiaries using our system, and their payment information has to be stored separately within each subsidiary. For example, if they’re paying an LA invoice but only have a NY account on file, we have to create a new account for them; otherwise, their payment information won’t load. Sometimes clients display some frustration because of this. Review collected by and hosted on G2.com.