The enhanced capabilities and features that let employees update their accounts, review paystubs, and answer questions have helped HR and Payroll staff use their time more efficiently. This includes Beti, the AI assistant, which has become more impressive over time. In addition, the smartphone app allows managers and admin to complete payroll related tasks in a timely manner, without the need to login to the website. The UI is easy to use and makes most tasks easy to accomplish. We very rarely have issues with website performance, which in turn allows personnel to work freely without access related problems. We are integrated with all of our benefits platforms, so from onboarding to payroll, third party integrations is a steamlined process that allows for efficient and accurate work. We have found the support team to be top notch, super helpful, and easily accessible. You can always reach someone by phone, who has some experience with your account. The pricing is at a level that feels accurate for the tools and resources provided, while also being very competitive with other platforms. Review collected by and hosted on G2.com.

The biggest issues we’ve had over time were related to changes in the support team, especially when some individuals weren’t experienced enough to understand the complexity of our questions and couldn’t provide support in an appropriate manner. That said, we’ve found this has improved over time. Review collected by and hosted on G2.com.

Paycom is very user-friendly and becomes easy to navigate once you are familiar with the system. When I first started, learning the ins and outs of Paycom was fairly easy, which made the transition into using it day-to-day much smoother. I especially appreciate that it empowers employees to manage more of their own information, which helps reduce administrative workload on the payroll side.

The Report Center is a standout feature—it’s easy to pull data and the customization options are very helpful for reporting needs. I also like how simple it is to find employee information, along with the ability to view timestamps and history logs for tracking changes.

One of my favorite features is the accrual history available within the timecard. It makes it much easier to explain PTO balances and activity to employees in a clear and transparent way. I am also a fan of the multiple notifications sent when changes are made to direct deposit, as it adds an extra layer of security and awareness.

Lindsay Brownridge has also been a strong Paycom representative— I appreciate his prompt responses. Even when the answer isn’t always what we’re hoping for, he consistently follows up and works with us to find solutions that support our payroll needs. Review collected by and hosted on G2.com.

While Paycom offers strong functionality overall, there are several ongoing issues that impact efficiency in day-to-day payroll operations.

One of the biggest challenges is with timecard search functionality. On Mondays—when we process our heaviest non-employee payroll—the search feature frequently does not work at all. This creates major delays, especially with payroll deadlines on Wednesday at noon.

Payroll processing itself can also be slow. During submission (particularly Step 4), transactions can take an extended time to load. While I understand the volume of data being processed, delays seem to occur consistently, and our leadership team has experienced similar issues.

There are also some newer features that haven’t added much value from my perspective. The AI tools are not something I use and feel more like unnecessary additions rather than practical enhancements to payroll workflows.

Certain functionality could benefit from simplification. For example, PAFs for pay increases are helpful, but the retro pay process is complex and not entirely intuitive. It’s difficult to fully trust the accuracy of the retro calculations, which can make it harder to adopt confidently.

The Final Payout Dashboard introduces additional challenges:

1. There are limited action options. It would be helpful to have an option indicating that an employee will be paid on the next regular payroll cycle.

2. Actions cannot be undone, which is problematic given how easy it is to make a mistake.

3. The removal of the check preview feature creates extra work, as payroll teams must now wait until transactions open to review final pay details.

4. Additionally, there are inefficiencies when managing multiple payroll groups. Employees paid on a “doc” payroll still populate into the “non-doc” payroll when using the dashboard, resulting in duplicate work and additional manual correction.

Timecard corrections that require retro pay also create separate datasets for each employee, which becomes annoying to manage. The inability to rename these datasets further limits organization and usability.

Overall, while Paycom has strong capabilities, these issues can create inefficiencies and additional workload in high-volume payroll environments. Review collected by and hosted on G2.com.

The system is easy to use and creates streamlined processes for both HR and employees. The downside is that many features are interconnected, so changes made in one area can affect another. If you're not familiar with how the system works, it can be confusing to understand how everything is connected. However, once you become familiar with the platform and stay up to date on new features and updates, it's much easier to navigate and use effectively. Review collected by and hosted on G2.com.

I wish Paycom allowed us to archive or hide outdated documents, checklists, and other resources after they've been assigned. Having discontinued items remain visible creates confusion and increases the risk of employees selecting the wrong version. Because our company frequently updates processes and documentation, the list of outdated items continues to grow, making it more difficult to maintain a clean and user-friendly experience. Ideally, it would be helpful to have the ability to archive or hide inactive items so only current documents and checklists are visible. Review collected by and hosted on G2.com.

I like being able to do everything in one system, along with the connections to other platforms. I can complete E-Verify, background checks, workers’ comp, and FMLA paperwork, and it’s all easy to track in one place. Review collected by and hosted on G2.com.

There are many different ways to get to the same item for various tasks/documents in the system. However, for items such as the offer letter, the only way to review it is from the candidate page. This should also flow through to the employee’s documents. There are a few other items like this where the only way to access them is through a very specific process, which makes navigation less intuitive. Review collected by and hosted on G2.com.

The easy flow of it and customization. The new interface from the update this past month was amazing! I like that we can now customize what widgets you often use more and make them easily accessible. I do like the updates pop up that generate What's new very useful read as it optimizes the experience or task you need to do on your role. Review collected by and hosted on G2.com.

Nothing yet. What my company purchase has limits from the package we have. So im sure the things I dislike are just because we dont have the correct package. Review collected by and hosted on G2.com.

I really like that everything is housed in one platform. Having HR, Payroll, and the Learning Management System all in one place makes it much more efficient. I also find Paycom to be very intuitive and user-friendly. Another thing I've appreciated is that the Paycom support team is always available to help, and when you reach out, they genuinely understand the platform and are able to provide knowledgeable assistance. Review collected by and hosted on G2.com.

Occasional software glitches, such as video content within the LMS not loading properly, along with file size limitations and certain LMS restrictions, are typically addressed or available through dedicated learning management systems. Review collected by and hosted on G2.com.

The portal is very easy to use and it is interactive. Review collected by and hosted on G2.com.

Customer service is not at the highest level. Over the past few years we have had a revolving door of account reps, relationship managers and dedicated service teams. We are not informed when our reps leave or get reassigned. We must always reach out to the rep and have our benefits brokers step in and literally "train" our reps on compliance and how to use their own system. Review collected by and hosted on G2.com.

I like that it is user friendly and that it is easy to see your time off balances. Review collected by and hosted on G2.com.

I don't think there is anything that I dislike about Paycom. Review collected by and hosted on G2.com.

What I like best about Paycom is having so many HR, payroll, and workforce management functions available in one place. The platform helps streamline processes by providing easy access to the information and tools employees and managers need without having to navigate multiple systems. I also appreciate the user-friendly mobile app, which makes it convenient to access payroll, timekeeping, and other important features from anywhere. The combination of centralized functionality and a simple, intuitive user experience makes Paycom a valuable tool for our organization. Review collected by and hosted on G2.com.

What I dislike most about Paycom is the onboarding and initial setup experience. The implementation team did not fully align the system with our needs from the beginning, which has resulted in significant rework over the years to correct basic setup and configuration issues.

Another challenge was the lack of consistency in account management during the first few years. We experienced frequent changes in representatives, which made it difficult to build continuity and often slowed the resolution of system issues, support requests, and ongoing projects. While the platform itself is strong, a more stable support structure and a more thorough implementation process would have helped us realize its full value much sooner. Review collected by and hosted on G2.com.

Paycom is a comprehensive solution with the ability to help employees and supervisors. The new AI widget has also made it easier to find support and understand the information you are looking at. Accessibility across multiple devices helps to make Paycom easy to access and use as both an employee and supervisor. Review collected by and hosted on G2.com.

The biggest issue I have found with Paycom is the Time Clock application. While trying to run a Time Clock kiosk on an iPad, it can be difficult to setup based on how Paycom requires a link to authenticate, then the active link changes. This makes it cumbersome when trying to use the kiosk in single app mode. Review collected by and hosted on G2.com.