Generated from real user reviews
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Susan G.
Small-Business (50 or fewer emp.)
5.0/5
"Easy and Helpful 😃"
What do you like about PracticePanther?
Practice Panther is super simple to use, and if I do ever have an issue, the customer support is easily contacted and always helpful. As a one woman
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Ease of use"
What do you like about PracticePanther?
The customer success team made setting up the software simple, guiding us through the process smoothly. It’s easy to use and quick to learn, so we wer
See Related User Reviews
Susan G.
Small-Business (50 or fewer emp.)
5.0/5
"Easy and Helpful 😃"
What do you like about PracticePanther?
Practice Panther is super simple to use, and if I do ever have an issue, the customer support is easily contacted and always helpful. As a one woman
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Ease of use"
What do you like about PracticePanther?
The customer success team made setting up the software simple, guiding us through the process smoothly. It’s easy to use and quick to learn, so we wer
See Related User Reviews
Susan G.
Small-Business (50 or fewer emp.)
5.0/5
"Easy and Helpful 😃"
What do you like about PracticePanther?
Practice Panther is super simple to use, and if I do ever have an issue, the customer support is easily contacted and always helpful. As a one woman
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Game Changer"
What do you like about PracticePanther?
“PracticePanther is great. Designed for just about anyone to be able to learn pretty easily. Time tracking, bulk invoicing, document creation, and all
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Game Changer"
What do you like about PracticePanther?
“PracticePanther is great. Designed for just about anyone to be able to learn pretty easily. Time tracking, bulk invoicing, document creation, and all
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"So easy to use"
What do you like about PracticePanther?
Everything is intuitive and easy to navigate. It feels simple but still has all of the features that our firm needs. We've saved so much time since we
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Saves me time and it's easy to use"
What do you like about PracticePanther?
PracticePanther is super easy to use and saves me tons of time at our law firm. Love how I can just access all client and case data with up to date bi
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"So easy to use"
What do you like about PracticePanther?
Everything is intuitive and easy to navigate. It feels simple but still has all of the features that our firm needs. We've saved so much time since we
See Related User Reviews
Susan G.
Small-Business (50 or fewer emp.)
5.0/5
"Easy and Helpful 😃"
What do you dislike about PracticePanther?
After using the system for almost 10 years, I have not found a huge downside. Occasionally, the timer will rest itself back to zero on the app.
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Elizabeth C.
Small-Business (50 or fewer emp.)
4.5/5
"great product and super helpful customer service."
What do you dislike about PracticePanther?
I dont like that people can over pay into the operating account when paying on an invoice.
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Easy to use timekeeping service"
What do you dislike about PracticePanther?
I rarely use the app because it is more cumbersome.
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Christina M.
Small-Business (50 or fewer emp.)
4.5/5
"Simple and Convenient Legal Management Software"
What do you dislike about PracticePanther?
PracticePanther can be expensive for smaller firms, and some features take time to learn.
See Related User Reviews
Susan G.
Small-Business (50 or fewer emp.)
5.0/5
"Easy and Helpful 😃"
What do you dislike about PracticePanther?
After using the system for almost 10 years, I have not found a huge downside. Occasionally, the timer will rest itself back to zero on the app.
It helps in many administrative responsibilities by automating many tasks like creating reminders and pleading, also streamlining the workflows. User interface is very good. Review collected by and hosted on G2.com.
Great software, nothing to dislike so far. Review collected by and hosted on G2.com.
List of features related to Timesheet management, Payment Integration, Invoicing, API Integration with 3rd party services, Security features with OAuth related protocols Review collected by and hosted on G2.com.
User Experience as sometime some users felt they feeling little bored due to complex steps involved in creating timesheet entries and invoice management features Review collected by and hosted on G2.com.
It's easy to work with and has a simple interface. Review collected by and hosted on G2.com.
Interface could be more attractive and modern. Review collected by and hosted on G2.com.
Helps me bifurcate the matters with ease. Review collected by and hosted on G2.com.
Lagging and ram usage on my computer while using it Review collected by and hosted on G2.com.
I was easy to access the synchronized box tab Review collected by and hosted on G2.com.
At the time I used There was no automation, each case you needed to do manually the task for each case Review collected by and hosted on G2.com.
Overall functionality and user experience was great with Practice Panther. Review collected by and hosted on G2.com.
All good as of now, kudos to the whole team Review collected by and hosted on G2.com.
Invoicing and Timesheet Management. Very documentation for API integration and clear authentication process Review collected by and hosted on G2.com.
Usability - Client was bit frustrated due to many click for a single Timesheet Review collected by and hosted on G2.com.
All communication Re safe and encrypted. Sophisticated firewalls are enabled with azure. Review collected by and hosted on G2.com.
Nothing as such as its a very appropriate solution Review collected by and hosted on G2.com.
When it works, it works well enough. There is an app which is nice too. I think our company generally likes the software. I only use it for tracking my work time. Review collected by and hosted on G2.com.
When PP does NOT work, it fails horribly. This is a tool I use all day for business. When I have a technical problem - like today, none of my contacts are present, so I can't bill my time - I tried to call and the system hung up every single time. I tried the old-fashioned method of a phone call because their chat feature says, "Our usual reply time: A few hours." WHAT?!? A few hours?!? So since no one picked up the phone, after five attempts, I tried the chat feature. Then when a rep finally looked at my question, they gave a B.S. answer which indicated the person had not read my question at all. It has now been over 8 hours and the rep has only said, "Let me take another look and get back with you." That was 3 hours ago in the middle of the day with plenty of time left to help out. I feel this level of "support" is unacceptable. A crutch is used for support when one has broken or sprained an ankle. If PracticePanther sold crutches, they would be like 6 inches tall with no rubber sole at the bottom. Technically the support is there, but it is completely useless. Sadly, this level of "support" is what they always provide whenever there is an issue. In the past, I've had to figure out my problems on my own instead of accruing billable hours. Thanks PP for wasting my time! Review collected by and hosted on G2.com.
Hi there, I’m sorry you had trouble reaching support in a timely manner. All chats are monitored and addressed as they enter our support queue. We’ve recently added to our dedicated support staff to ensure response times are reduced as we continue to grow our customer base. Please feel free to reach out to us at 1 (800) 856-8729 Ext. 2 or help@practicepanther.com so we can follow up with any remaining issues you may be having.
Automatic intake forms save a lot of time. Invoicing is extremely fast and easy. I love the detailed reports I can generate to track my progress and billables, easy clean interface. Review collected by and hosted on G2.com.
The tasks function which is kind of useless - takes too long and is not efficient I also don't like that you can't link two contacts under 1 matter especially when there are joint retainers. This is something you need to implement asap. I don't like that I can't click next on notes and easily go from one note to the other. I have to go back to notes. Review collected by and hosted on G2.com.