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PaperStream

By PFU America, Inc., a Ricoh Company

3.5 out of 5 stars

How would you rate your experience with PaperStream?

PaperStream Reviews & Product Details

Pricing

Pricing provided by PaperStream.

PaperStream Capture Pro

Free Trial
1 License Per Year

PaperStream Integrations

(1)
Verified by PaperStream

PaperStream Media

PaperStream Demo - PaperStream Capture
Your data where you need it: Scanned images can be saved to preset destinations with just a click.
PaperStream Demo - PaperStream IP
Superb Image Cleanup: PaperStream IP TWAIN and ISIS drivers automatically enhance images for results that look better than the originals.
PaperStream Demo - PaperStream Capture Pro
Simplify data extraction
PaperStream Demo - PaperStream ClickScan
Ideal for ad-hoc scanning: Perfect for small batches and one-off scans that don’t require advanced data extraction or intensive processing.
PaperStream Demo - EdgeXperience Capture Service
The EdgeXperience interface is quick and easy to use
PaperStream Demo - PaperStream NX Manager
In environments with multiple scanners, NX Manager allows central management of user authentication functions, job menus, and other scan settings.
PaperStream Capture Pro automates data entry workflows. Now, you can digitize documents, extract data from preset fields, and link it to the right workflow. No more manual data hunting—just easy access and actionable information.
Play PaperStream Video
PaperStream Capture Pro automates data entry workflows. Now, you can digitize documents, extract data from preset fields, and link it to the right workflow. No more manual data hunting—just easy access and actionable information.
Make your data work for you with PaperStream IP
Play PaperStream Video
Make your data work for you with PaperStream IP
PaperStream ClickScan software powers faster scanning to files, email, applications, and cloud platforms
Play PaperStream Video
PaperStream ClickScan software powers faster scanning to files, email, applications, and cloud platforms
EdgeXperience Capture Service: Modernized operations with centrally managed data
Play PaperStream Video
EdgeXperience Capture Service: Modernized operations with centrally managed data
PaperStream Central Admin allows you to remotely manage a few to a fleet of scanners from a simple dashboard. Your IT lift just got lighter.
Play PaperStream Video
PaperStream Central Admin allows you to remotely manage a few to a fleet of scanners from a simple dashboard. Your IT lift just got lighter.
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PaperStream Reviews (6)

Reviews

PaperStream Reviews (6)

3.5
6 reviews

Pros & Cons

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MR
"Convenient but Needs User Interface Improvement"
What do you like best about PaperStream?

I really appreciate that I have my own scanner at my desk with PaperStream, and not having to share it with others. It's very helpful and convenient because I need to scan a lot of documents on a daily basis, and it definitely helps me get my job done. Review collected by and hosted on G2.com.

What do you dislike about PaperStream?

I disliked the home page when scanning documents. I don't like the setting when saving documents. It shows all my files in a line so it takes me longer to save new files and find the one I want. I really do not like that. The initial setup was confusing. Its not user friendly to save a new file. Review collected by and hosted on G2.com.

Response from Ellen Zarate of PaperStream

Thank you for your review, Mayra. We're glad you enjoy the convenience of PaperStream to scan many documents daily and that it improves your job performance. Thank you for your feedback about the homepage and UI. Please consider contacting our technical support at 800.626.4686 or techsupport@pfu-us.ricoh.com as they may be able to help with further adjustments.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"PaperStream offers high powered scanner settings along with decent mid-powered capture software"
What do you like best about PaperStream?

I like the user interface-- it is simple and easy to use. The scanner drivers themselves are quite capable and with a Fujitsu scanner, you can capture really clean images. There is a decent amount of capability with PaperStream Capture along with some good tools for basic automation. Review collected by and hosted on G2.com.

What do you dislike about PaperStream?

PaperStream Capture is probably best suited for small to mid-sized jobs. During stress testing, I found that the software will begin to slow and choke if you run enough documents through the software at once. Additionally, we have found that there are some issues with the OMR functionality to where it doesn't quite suit our needs. That said, Ricoh has been very open and transparent about the feedback we provide them on their product and they seem to take it very seriously when developing new versions of the software. Review collected by and hosted on G2.com.

SH
Owner
Accounting
Small-Business (50 or fewer emp.)
"Works as Advertised and Cuts Down on Manual Labor"
What do you like best about PaperStream?

Once set up, it works as advertised and helps cut down on manual labor. Customer support is great! OCR is accurate and quick. Review collected by and hosted on G2.com.

What do you dislike about PaperStream?

Setup took a while to get it to work correctly. Occasionally stops "talking" to my scanner. Review collected by and hosted on G2.com.

Response from Ellen Zarate of PaperStream

Thank you for your review, Seth! We're glad to know that PaperStream Capture Pro helps you cut down on manual tasks. Your feedback about setup and occasional communication blips is greatly appreciated. If those issues continue, please contact support at 800.626.4686 or techsupport@pfu-us.ricoh.com. We're committed to continuous improvement and wish you continued success.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"A reliable all in one scanning solution"
What do you like best about PaperStream?

We use PaperStream every single day. It delivers outstanding scanning performance. It consistently produces high quality scanned images and its image cleanup features save us a great deal of time. The speed, accuracy and reliability make it an invaluable tool for any business with high scanning demands. It is incredibly simple to install and scanning profiles are available to the whole computer, rather than per-user as some other scanning applications are. This is a huge plus for us as it means we don't have to copy scanning profiles to other user profiles. Review collected by and hosted on G2.com.

What do you dislike about PaperStream?

Both the software and driver are feature rich, however the settings UI could use some quality of life improvements to require less clicks to access and make changes. Review collected by and hosted on G2.com.

Response from Ellen Zarate of PaperStream

Thank you for your review. We're glad to know your PaperStream solution handles daily heavy lifting with ease and accuracy. Your feedback on improving the settings UI is appreciated and noted for future improvements.

RN
"Effortless Setup, Seamless Fujitsu Integration"
What do you like best about PaperStream?

I like that PaperStream was easy to deploy and fairly easy to support. There were very few issues with the software itself. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about PaperStream?

Nothing that we've come across Review collected by and hosted on G2.com.

Response from Ellen Zarate of PaperStream

Thank you for reviewing PaperStream software, Randy! It's good to know that setup, deployment, and support have gone well for your team. Please note our name change: formerly Fujitsu, our solutions are now sold under the RICOH brand -- nothing's changed but the name.

See how PaperStream improved
Christopher S.
CS
GM
Small-Business (50 or fewer emp.)
"Disclosure ... what is that?"
What do you like best about PaperStream?

I cannot use the product. It was never explained we cannot use it attached to a cat6 cable if we are running windows VMs. It appears it only works if attached to the machine via usb and networking is not even an option. Review collected by and hosted on G2.com.

What do you dislike about PaperStream?

If I liked the part I cannot use the product best, you don't want to hear all the four letter words I have to say regarding what I don't like. Review collected by and hosted on G2.com.

Response from Althea Thigpen of PaperStream

Thank you for sharing your feedback. We're sorry to hear that you're experiencing an issue, and we truly understand how frustrating that can be.

We’d like to clarify that PaperStream Capture Pro is designed to function through a Windows virtual machine (VM) and a network connection when used with our Ricoh network-enabled fi-Series scanners. Many of our customers successfully operate in this environment, and we're confident we can help you do the same.

To ensure your system is configured correctly and to assist with any setup concerns, we encourage you to reach out to our technical support team. Our experts are available to walk you through the process and provide the support you need.

Please don’t hesitate to give us a call at 800.626.4686 — we’re here to help.

For all support inquiries, here's our global support contact list: https://www.pfu.ricoh.com/global/scanners/contacts/

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Pricing Options

Pricing provided by PaperStream.

PaperStream Capture Pro

Free Trial
1 License Per Year

PaperStream Capture

Free
1 License

PaperStream IP

Free
1 License
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PaperStream