ORO Labs Reviews & Product Details

ORO Labs has made our day-to-day work much easier. Instead of feeling like just another form to fill out, it actually connects the right people automatically.

We use it as our main starting point for contracts, NDAs, TPCRM reviews, and Legal & Public Affairs requests. In the past, people spent far too much time chasing approvals through messy email chains. Now, everyone simply submits their request through ORO. The tool reads the details and immediately routes tasks to the right approvers, so no one has to guess where it should go next.

As a result, projects move faster and nothing falls through the cracks. For what we pay, the time and effort it saves our teams makes it completely worth it.

Performance has also been excellent. Even with tons of requests and data running through it every day, the system stays smooth and has never crashed or slowed down for us. I highly recommend it! Review collected by and hosted on G2.com.

I would say there are a few things I dislike about ORO. One is the potential lead time for configuration, and another is the backlog around product enhancements. This may be due to resource allocation, but it has still been manageable overall.

We’ve also found it a bit difficult to add a feature that could be a game changer for us, but due to product constraints we haven’t been able to achieve it. I understand that if something isn’t possible, then it simply isn’t possible, but in that case it definitely isn’t helpful for our needs.

Apart from that, there are some UI/UX issues. Sometimes certain fields are not visible or don’t show up, which makes it a bit challenging when working with approvers, because we have to spend extra time finding the data in ORO and then sharing it with them. Review collected by and hosted on G2.com.

What I like most about ORO Labs is the flexibility of the platform and its ability to bring complex procurement processes together into a more seamless user experience. We leverage ORO to support supplier onboarding, where orchestration across different systems, stakeholders, approval paths, and business requirements is critical. The platform allows us to continuously enhance our processes as requirements evolve rather than being limited to a rigid, one-size-fits-all workflow. Real-time validations help protect data integrity, while collaboration capabilities enable clearer and more transparent communication throughout the process. Review collected by and hosted on G2.com.

As our use of the platform continues to expand, there are opportunities to further simplify administration and enhance visibility. Continued improvements in reporting, troubleshooting tools, and self-service capabilities would make the platform even easier to manage and optimize. Review collected by and hosted on G2.com.

easy. tick mark or optionThe workflow and master data allows flexibility to define who will approve what request. This is extremely relevant. Also delegation allows users to quickly complete tasks when someone else is not around.

Also notifications and reminders allows to complete requests on time.

The benefit that i feel is that the thread leaves a trail of understanding to which every team picks up and adds. this makes every person complete their part by only asking relevant questions and not requiring to understand from the requestor from the very beginning. this saves time. Review collected by and hosted on G2.com.

Approval from Mobile currently not possible.

report generation thru AI pending. Review collected by and hosted on G2.com.

What I like most about ORO Labs is its ability to orchestrate complex procurement processes across multiple systems, teams, and stakeholders without requiring us to replace the systems we already have in place. We initially implemented ORO for TPRM orchestration, and the value we’ve seen there gave us the confidence to expand into end-to-end procurement orchestration, including intake and our broader procurement front door.

The platform gives us a much more consistent experience for business users while allowing procurement to standardize and automate the processes behind the scenes. What I particularly like is that we don’t have to have every process perfected before going live. We can implement a strong initial process, get it into the hands of users, and then continue to iterate as our processes evolve and improve over time. ORO also gives us visibility into where work is getting stuck, where there are bottlenecks, and where additional opportunities for automation or process improvement exist. That creates a cycle where the platform not only enables the process, but helps us identify how to make it better.

I also like ORO’s approach to AI, particularly the potential for AI agents to take on more of the work involved in procurement processes rather than simply adding a chatbot to the user experience. Combined with workflow orchestration, this creates opportunities to reduce manual effort, improve decision-making, and make the overall procurement experience more efficient as the platform continues to evolve.

The flexibility of the platform is particularly valuable because our processes span a number of different teams and systems. ORO can coordinate those experiences rather than requiring us to redesign everything around a single application.

The pricing model is another plus. It’s relatively straightforward and easy to understand, which makes it easier to evaluate the investment, plan for expansion, and build a business case for extending orchestration into additional procurement processes without getting bogged down in overly complicated licensing structures.

We’ve also appreciated ORO’s partnership throughout the implementation. The team understands procurement processes and is willing to work through the complexity with us rather than treating the platform as a rigid, one-size-fits-all solution. Review collected by and hosted on G2.com.

The biggest challenge is really a reflection of the flexibility of the platform: there are a lot of capabilities and configuration options, so getting the most out of ORO requires thoughtful process design and governance. It isn’t something we would recommend approaching as a simple technology deployment without giving some thought to the underlying processes and user experience.

As we’ve expanded from TPRM into broader procurement orchestration and intake, we’ve also found that the scope can become quite ambitious because there are so many opportunities to improve the way work flows across the organization. That makes prioritization and change management important.

Overall, though, these are manageable challenges and are outweighed by the flexibility, orchestration capabilities, and value we’re getting from the platform. Review collected by and hosted on G2.com.

ORO is an excellent application that we use for procurement work orchestration. It’s also easy to connect with other applications, which helps create a well-orchestrated workspace. Review collected by and hosted on G2.com.

Basic Reporting and Analytics: A common complaint is that the out-of-the-box reporting isn’t as robust as it could be. It’s solid for basic tracking, but it lacks the depth you’d expect from more advanced analytics, and custom cross-category reporting can feel limiting when you have complex enterprise BI needs. It has excellent no-code capabilities, but the initial setup and multi-system orchestration still come with a learning curve. In addition, more advanced workflow logic can sometimes require administrator-level expertise, especially when you need to handle edge cases. Review collected by and hosted on G2.com.

First and foremost, the technology itself. The application was configured for the flexibility needed for enterprises such as Pfizer. Secondly, our Oro counterparts have been some of them best to work with in all of my career. Review collected by and hosted on G2.com.

There are a few UI changes that would benefit all customers that have not been done yet. Review collected by and hosted on G2.com.

What stands out most about ORO is the flexibility of the platform and the partnership we've built with their team throughout our implementation. The platform is highly configurable and has enabled us to orchestrate a wide variety of business processes while integrating with our existing enterprise systems. Rather than forcing us into rigid workflows, ORO has been willing to understand our business requirements and work collaboratively to find solutions that meet our needs. The team has been responsive, knowledgeable, and open to feedback, whether it involved product enhancements, troubleshooting, or implementation guidance. We've also appreciated their transparency and willingness to discuss design decisions, challenges, and roadmap items. Overall, ORO has been a strong partner throughout our implementation journey, combining a capable platform with a customer-focused approach that has made complex requirements much easier to deliver. Review collected by and hosted on G2.com.

One area that could continue to improve is the amount of out-of-the-box documentation and implementation guidance available for more advanced configurations and integrations. Given the flexibility of the platform, there can sometimes be multiple ways to achieve the same outcome, so having additional best practices, implementation examples, and technical documentation would help customers become self-sufficient more quickly. Overall, this is a relatively minor point compared to the value the platform provides. Review collected by and hosted on G2.com.

Day‑to‑day use of Oro Labs is intuitive and well suited for complex biotech environments. The platform enables procurement professionals to seamlessly receive and orchestrate requests from business stakeholders through a flexible, AI‑driven intake experience, while intelligently routing work across integrated ERP and procurement systems. It balances compliance, traceability, and speed without feeling rigid or bureaucratic, making it easy to adapt as biotech needs evolve. Review collected by and hosted on G2.com.

Oro Labs is still an emerging platform and a startup operating in a fast‑moving AI space, so not every aspect of the product is fully mature yet. Some areas—particularly documentation—can be challenging at times. That said, Oro Labs consistently makes up for this with excellent, highly responsive customer support and a strong willingness to partner and problem‑solve alongside their customers. Review collected by and hosted on G2.com.

I found the greatest value in the ability to instantly visualize data from various perspectives.

This not only helps me grasp the overall progress, but also allows me to quickly identify any delays. As a result, we can clearly understand what is lacking within the organization and take actions to improve it. Review collected by and hosted on G2.com.

The search function for campaigns can be somewhat difficult to use. For example, after applying filters, performing another search sometimes clears them. Currently, we work around this by searching first and then applying filters. Review collected by and hosted on G2.com.

We've been able to automate manually intensive tasks with AI agents using Oro Labs. The agentic purchase requisition workflow approvals eliminated the need for manual approvals, realizing millions in hard-cost savings, while consistently processing thousands of transactions per week. What sets them apart is their know-how, can-do attitude and relentless pursuit to finding creative solutions to challenging problems. Review collected by and hosted on G2.com.

We see so much value using the Oro Labs platform that the only downside is not being able to deploy more of their features faster. They are methodical in what features to deploy to get the best return on your investment. Review collected by and hosted on G2.com.