OpsRamp is a digital operations management platform designed to help enterprises and managed service providers monitor, manage, and automate their IT environments. It addresses the challenge of operating complex environments across cloud services, on-premises infrastructure, and legacy systems, with capabilities for hybrid infrastructure monitoring, event and incident management, and IT automation.

What languages does OpsRamp support?

OpsRamp supports 2 languages: English and Japanese.

What company sizes and industries is OpsRamp the best fit for?

Positive reviewer-reported company and industry details cluster most around larger organizations and IT-focused sectors. The strongest represented segments are:

Company size — Enterprise: Organizations with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industry — Information Technology and Services: The most prominent industry segment.
Industry — Computer & Network Security and Computer Software: Also represented among positively rated experiences.

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Verified User in Computer Software

Enterprise (> 1000 emp.)

3/23/2022

"OpsRamp Experience from Monitoring team member"

3/5

What do you like best about OpsRamp?

OpsRamp alerts export feature

Metrics collection

Kubernetes integration Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Delay in prioritizing OpsRamp bug fixes from support.

Multiple calls are required to make OpsRamp support understand the issue.

ServiceNow push model integration failures are not notified, hence engineer has to manually retry every single time.

ServiceNow integration retry feature and corresponding API does not work in OpsRamp.

Gateway upgrade option in UI does not indicate the progress percentage upgraded in UI.

Agent and Gateway upgrade most of the time fails and will be rectified after opening a support ticket.

Root Cause Analysis must be provided for all the bugs filed with support along with solution proposed. Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our metrics-based performance monitoring, Kubernetes support, and native bi-directional integration with ITSM tools, like ServiceNow. I will pass along your feature enhancement requests to our heads of product management and engineering. And I'd be happy to set up a meeting with our head of customer success if you like. If so please send an email to: customer.success@opsramp.com

Best,

Bill Talbot

CMO, OpsRamp

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

Originally submitted 3/16/2022

"Straight forward and easy to implement and configure platform"

4/5

What do you like best about OpsRamp?

Wide range of capabilities supports major cloud providers and on-prem infrastructures easy to use and configure Support many notification channels competitive price Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

UI is sometimes slow and less intuitive some limitations in dashboards Internal QA could be better - bugs aren't rare. Documentation in some parts is very basic and not enough for implementing complex features. Review collected by and hosted on G2.com.

Recommendations to others considering OpsRamp:

Work with the OpsRamp success management team. They are great and beneficial. Review collected by and hosted on G2.com.

What problems is OpsRamp solving and how is that benefiting you?

Our IT infrastructure is scattered over on-prem and several public cloud providers. With OpsRamp, we're gaining visibility over our hybrid IT environment with one product. Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our ability to monitor and manage complex hybrid environments. I will pass along your feature enhancement requests to our heads of product management and engineering.

Best,

Bill Talbot

CMO, OpsRamp

Bobby P.

Director Digital Operations

Mid-Market (51-1000 emp.)

3/16/2022

"MSP Partner review"

3.5/5

What do you like best about OpsRamp?

There are several dashboard options available within the new version. Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

I would like to see a more customizable way to group and categorize devices. Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review Bobby! I'm glad to hear you are getting good value out of OpsRamp across your customer base. I will send your suggested enhancements to our heads of engineering and product management.

Best,

Bill Talbot

CMO, OpsRamp

Ganesh K.

Lead Associate

Enterprise (> 1000 emp.)

3/17/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"We user OpsRamp for Inventory and Monitoring. Inventory and discovery is very easy to handle."

5/5

What do you like best about OpsRamp?

Inventory and discovery is very easy to handle. We user OpsRamp for Inventory and Monitoring Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Sometimes it's very slow. Managing inventory is very easy with this application Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review Ganesh! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our discovery, inventory and hybrid monitoring capabilities. I will pass along your feature enhancement requests to our heads of product management and engineering.

Best,

Bill Talbot

CMO, OpsRamp

Anup C.

Manager, System Administration

Enterprise (> 1000 emp.)

3/22/2022

"The Experience has been good and the support needs a little bit of improvement"

5/5

What do you like best about OpsRamp?

The account teams respond to the requests that have been raised for either enhancements or issues. Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

the responses from support for critical issues and timely responses. Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review Anup! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our asset and patch management capabilities. I will pass along your feedback to our heads of support, product management and engineering.

Best,

Bill Talbot

CMO, OpsRamp

Muthu K.

Senior Network Architect & design Specialist

Enterprise (> 1000 emp.)

2/25/2022

"OpsRamp Opsview monitor"

4.5/5

What do you like best about OpsRamp?

Opsview monitors the new version monitoring solutions, which helps the current IT enterprises tools with the new tool provided by OpsRams. One of the best tools for the IT organizations Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Notifications were complicated; the AWS IAM query was not working as expected. Options need to be provided for transferring the licensing between different host monitors Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review Muthu! I'm glad to hear that OpsRamp's monitoring and automation capabilities are benefitting you and your team. I will send your suggested enhancements to our heads of engineering and product management.

Best,

Bill Talbot

CMO, OpsRamp

Amit K.

Strategist - IT Ops - Tools & Automation

Enterprise (> 1000 emp.)

5/27/2022

"Leading platform for Digital IT Operations for Digital Business"

5/5

What do you like best about OpsRamp?

Agile and robust platform and easy to setup Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Not found any as it provides all the features which i need Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review Amit! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our AIOps capabilities.

Best,

Bill Talbot

CMO, OpsRamp

Verified User in Retail

Small-Business (50 or fewer emp.)

3/15/2022

"Osramp is a hit or miss product. Most of the functionalities don't work or have issues with."

2.5/5

What do you like best about OpsRamp?

Opsramp onboarding and customer success team is very friendly and is always available for help Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Their offerings are limited. Most of the functionalities don't work. Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Hello,

Thank you for your review and I'm sorry to hear that your experience with OpsRamp has not met your expectations so far. I would be happy to set up a meeting with our head of Customer Support to explore if and how we could try to improve your experience. If you are willing to do this, please contact us at support@opsramp.com.

Sincerely,

Bill Talbot

CMO, OpsRamp

Nasir H.

Enterprise (> 1000 emp.)

2/25/2022

"machine learning and process automation"

4.5/5

What do you like best about OpsRamp?

the best thing is a cloud-based IT operations management platform that brings together on-premises and cloud infrastructure through discovery. Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Since I started I don't see any negative things on the platform Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review Nasir! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our discovery, monitoring and incident management capabilities.

Best,

Bill Talbot

CMO, OpsRamp

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/25/2022

"Opsramp a good monitoring solution with a dedicated team"

4.5/5

What do you like best about OpsRamp?

Great monitoring solution, continually improving process flow and ease of getting to data you're looking for Review collected by and hosted on G2.com.

What do you dislike about OpsRamp?

Performance can lag at times, especially when looking at charts/metrics with environments running a lot of containers Review collected by and hosted on G2.com.

Response from Bill Talbot of OpsRamp

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Thank you for your review! I'm glad to hear that you are getting good value out of the OpsRamp platform, especially our synthetic, kubernetes and server monitoring capabilities. I will pass along your feature enhancement requests to our heads of product management and engineering.

Best,

Bill Talbot

CMO, OpsRamp