OpenText Communications (Exstream) Reviews & Product Details

I have started working in Customer Communication in HTML design and migrated to OpenText Exstream. In this, Design and workflow setup is useful. Also easy to design responsive emails compared to HTML Review collected by and hosted on G2.com.

Still few limitations are there like Importing documents like word into design, font issue while copy-paste from business documents, etc which need to be handled efficiently Review collected by and hosted on G2.com.

Easy to Understand & Implement Customers Solution Review collected by and hosted on G2.com.

Searching of Documentation on Support Portal Review collected by and hosted on G2.com.

Opentext CCE helps business users throughout an enterprise to bridge departments and data sources. It helps to speak to all customers with an ease of use and agility in one voice. Opentext CCE has significantly increased efficiency and throughput of many businesses today. Review collected by and hosted on G2.com.

Although there is nothing significant that I dislike, still the User Experience can be improved, with a focus on end users with limited technical and coding knowledge. The UI, the front-end can have more customizable options to suit various industries. Review collected by and hosted on G2.com.

Opentext has a clean user interface. Did not find any lags while using the tools. Sorting out different tasks and workflows is easy. The users are also allowed to track time and log the process. Review collected by and hosted on G2.com.

Did not find any major issues with open text. Permissions access traceability can be improved. Permissions for simple and basic routine tasks can be made uniform. Review collected by and hosted on G2.com.

Out of the box integration abilities with leading upstream systems like SAP, Guidewire etc.

Ability to personalize customer communication

Secure and multichannel delivery of correspondence anytime, anywhere

Ability to handle high-volume communications and send it live/offline/batched mode Review collected by and hosted on G2.com.

High licensing cost

Product bugs and vendor support Review collected by and hosted on G2.com.

Its very portable. Allows batch, on demand and interactive capabilities Review collected by and hosted on G2.com.

A lot of siloed environments. It doesn't provide an integrated platform Review collected by and hosted on G2.com.

OpenText support, future roadmap and timely adding new features to meet customer demands. New features to shift on cloud. Review collected by and hosted on G2.com.

Need frequent database maintenance as some components suddenly lose connection. Almost all advanced features need to be purchased as add-ons to the license. Review collected by and hosted on G2.com.

the best it is easy to do any interfaces in the project Review collected by and hosted on G2.com.

it is license and key we need to but it for users Review collected by and hosted on G2.com.

Very user friendly and easy to use for developers. Provides various features for Customer communication management Review collected by and hosted on G2.com.

Sometimes unable to handle large data in batch mainframe engine Review collected by and hosted on G2.com.