--- title: OpenText Communications (Exstream) Reviews meta_title: 'OpenText Communications (Exstream) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenText Communications (Exstream) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 9 scale: '5' date_modified: '2026-09-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # OpenText Communications (Exstream) Reviews **Vendor:** OpenText **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 9 ## About OpenText Communications (Exstream) OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems. OpenText™ Exstream™ can benefit businesses by: - Personalizing customer conversations: Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content. - Reducing costs: Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution. - Maximizing customer lifetime value: Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint. - Improving business metrics: Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions. - Mitigating risks: Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria. ## OpenText Communications (Exstream) Reviews ### 1. Customer Communication Designer **Rating:** 4.5/5.0 stars **Reviewed by:** Sathishkannan S. | Senior Associate, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 12, 2024 **What do you like best about OpenText Communications (Exstream)?** I have started working in Customer Communication in HTML design and migrated to OpenText Exstream. In this, Design and workflow setup is useful. Also easy to design responsive emails compared to HTML **What do you dislike about OpenText Communications (Exstream)?** Still few limitations are there like Importing documents like word into design, font issue while copy-paste from business documents, etc which need to be handled efficiently **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** Developing PDF letters and Email specific to customer ### 2. Perfect CCM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Suyash B. | Associate Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2023 **What do you like best about OpenText Communications (Exstream)?** Easy to Understand & Implement Customers Solution **What do you dislike about OpenText Communications (Exstream)?** Searching of Documentation on Support Portal **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** Helps in developing the forms very easily & send the outputs over multiple channels such as print, mail,etc ### 3. The best customer communication solution for any B2B or B2C enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2022 **What do you like best about OpenText Communications (Exstream)?** Opentext CCE helps business users throughout an enterprise to bridge departments and data sources. It helps to speak to all customers with an ease of use and agility in one voice. Opentext CCE has significantly increased efficiency and throughput of many businesses today. **What do you dislike about OpenText Communications (Exstream)?** Although there is nothing significant that I dislike, still the User Experience can be improved, with a focus on end users with limited technical and coding knowledge. The UI, the front-end can have more customizable options to suit various industries. **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** OpenText CCE has resulted in faster turnaround for key business processes by supporting new business opportunities. It has various web-based tools, to empower business users and reduced demand and reliance on IT staff. Moreover, it has resulted in improved effectiveness of communications across the enterprise. ### 4. OpenText tools to manage databases and data. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 22, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenText Communications (Exstream)?** Opentext has a clean user interface. Did not find any lags while using the tools. Sorting out different tasks and workflows is easy. The users are also allowed to track time and log the process. **What do you dislike about OpenText Communications (Exstream)?** Did not find any major issues with open text. Permissions access traceability can be improved. Permissions for simple and basic routine tasks can be made uniform. **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** Sorting out multiple different tasks and workflows is easy. System users are also allowed to track time and log the process automatically. It saves time and resources. ### 5. Omnichannel solution for personalised customer correspondence **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 23, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenText Communications (Exstream)?** Out of the box integration abilities with leading upstream systems like SAP, Guidewire etc. Ability to personalize customer communication Secure and multichannel delivery of correspondence anytime, anywhere Ability to handle high-volume communications and send it live/offline/batched mode **What do you dislike about OpenText Communications (Exstream)?** High licensing cost Product bugs and vendor support **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** Enables organizations to have an omnichannel communication solution for delivering personalized communications anywhere anytime. ### 6. Very efficient CCM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep B. | Senior CCM Architect, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 10, 2021 **What do you like best about OpenText Communications (Exstream)?** Its very portable. Allows batch, on demand and interactive capabilities **What do you dislike about OpenText Communications (Exstream)?** A lot of siloed environments. It doesn't provide an integrated platform **Recommendations to others considering OpenText Communications (Exstream):** Go for it. Its very user friendly **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** We are creating customer correspondence in real time and batch environment. ### 7. Best suited for High volume delivery, very good support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 03, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenText Communications (Exstream)?** OpenText support, future roadmap and timely adding new features to meet customer demands. New features to shift on cloud. **What do you dislike about OpenText Communications (Exstream)?** Need frequent database maintenance as some components suddenly lose connection. Almost all advanced features need to be purchased as add-ons to the license. **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** Creating customer communication documents and forms for insurance and banking customers. ### 8. mid level experience in an opentext exstream **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 25, 2021 **What do you like best about OpenText Communications (Exstream)?** the best it is easy to do any interfaces in the project **What do you dislike about OpenText Communications (Exstream)?** it is license and key we need to but it for users **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** we are using the Exstream tool to design the forms such as statements and letters ### 9. Best software for document composition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 30, 2019 **What do you like best about OpenText Communications (Exstream)?** Very user friendly and easy to use for developers. Provides various features for Customer communication management **What do you dislike about OpenText Communications (Exstream)?** Sometimes unable to handle large data in batch mainframe engine **Recommendations to others considering OpenText Communications (Exstream):** Get trained in this software first, very easy to learn and use for CCM **What problems is OpenText Communications (Exstream) solving and how is that benefiting you?** Customer communication management - sending various notice and letters to customers automated ## OpenText Communications (Exstream) Discussions - [What is OpenText Exstream used for?](https://www.g2.com/discussions/what-is-opentext-exstream-used-for) - [View OpenText Communications (Exstream) pricing details and edition comparison](https://www.g2.com/products/opentext-communications-exstream/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-13+10%3A09%3A40+-0500&secure%5Bsession_id%5D=8f9070aa-afab-4455-b18c-76a1fd503ebf&secure%5Btoken%5D=a9845920ab4c6ef651f08816c8cbb300a142579e0aadda04d0cc6aef1795bc22&format=llm_user) ## OpenText Communications (Exstream) Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking ## Top OpenText Communications (Exstream) Alternatives - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (663 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,455 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,027 reviews)