The biggest win for us has been how easy it is to use a truly unified platform. Open Eye is a team that consistently handles any question or snag with speed and respect. The integration with our Point of Sale data has been invaluable; it gives us a level of granularity we simply weren’t seeing before, and it’s delivering amazing results. We’re now able to catch bad actors BEFORE they can grow and spread.

Earlier this morning, our Inventory Manager pointed out that ALL of our stores have passed their audits since we implemented this new program. On top of that, the pricing beats any competitor in the fair market—hands down. Open Eye is AMAZING. I honestly Laugh Out Loud when someone comes around claiming they can do better for cheaper. I don’t even bother sitting through their pitch. I show them what Open Eye charges and the price point we get for that, then I sit back and listen to the crickets.

The uptime on our equipment (even outdated equipment) remains very high. We’re never in danger of losing footage, and we’re not pressured with “you MUST upgrade now or be dead in the water” because the existing equipment won’t work. Bottom line: there are precious few providers that truly walk the walk, especially AFTER a deal is closed. They 100% walk the walk.

So far, for our use cases, AI hasn’t been a factor. That said, their roadmap and where they intend to go looks more than promising. Bottom line, they have more than earned our business! Review collected by and hosted on G2.com.

It remains not easy for the average user Review collected by and hosted on G2.com.

What I like most about OpenEye is how easy it makes managing video across multiple locations. The cloud-based platform allows users to access footage remotely, review incidents quickly, and manage their systems without having to be onsite. From a loss prevention and operations standpoint, having that visibility in one platform is a big advantage. Review collected by and hosted on G2.com.

One area where OpenEye could improve is making some of the advanced features and integrations easier to navigate. While the platform offers a lot of capabilities, there can be a learning curve when getting familiar with everything it has to offer. A more streamlined experience would make it even better, especially for customers managing multiple locations. Review collected by and hosted on G2.com.

What I appreciate most about OpenEye is the exceptional communication and direct access to the team. I value having open lines of communication, quick responses, and the ability to connect directly with the right people when questions or issues arise. The team is responsive, knowledgeable, and genuinely invested in supporting our needs. That level of accessibility and partnership makes managing a large-scale camera network much easier and gives me confidence in the service and support we receive. Review collected by and hosted on G2.com.

I cannot identify any specific aspect of OpenEye that I dislike. Review collected by and hosted on G2.com.

It's so easy to use for newer customers. The support is phenomenal & the people so helpful. Review collected by and hosted on G2.com.

Can't think of any at the moment. Most of my customers use OWS & love it. Review collected by and hosted on G2.com.

I appreciate how easy it is to train our clients on using it. They can use OWS for not only viewing the cameras and exporting footage, but the alerts and reports are vital for day to day operations. The customized user groups for permissions insures everyone that needs access has it, but each group can have their required permissions configured for use.

I also LOVE our channel partner account team! They are beyond amazing with answering questions, collaborating on custom needs and taking feature recommendations in to account and communicating them to the development team. I can always call Rich or Ryan and I know they will answer and assist me however they can. I have also had the pleasure of working with the engineering and development team and they go above and beyond to assist with the more complicated situations that arise.

I have worked with OpenEye for MANY years and have never had a complaint. I will always recommend OpenEye to all of our clients! Review collected by and hosted on G2.com.

The only negative thing I can think of is that over the years the support desk has changed quite a bit. I have always appreciated the friendly voices and relationships built with each member of OpenEye and feel like they really do their best with troubleshooting and questions and if they don't know the answer, they are wonderful at reaching out to someone who can better assist. in the last few years the help desk is not nearly as friendly and I am not sure they have as much understanding when it comes to the issues we may be facing when needing to call into them for support. However, the rest of the team ALWAYS follows us and makes sure to assist in finding resolution. Review collected by and hosted on G2.com.

It costs a lot less than other products, and it supports a wide range of camera makes and models. Review collected by and hosted on G2.com.

It lacks the advanced AI search features and subject tracking of other products. Also, when I have encountered technical failures of the product, on more than one occasion, their Support has been extremely resistant to escalating the issue to the programmers and engineers who can find and fix the root issue. Each time, it has taken about a month of pushing hard to get them to get the issue properly escalated. Review collected by and hosted on G2.com.

It’s easy to use, both during setup and in the day-to-day end-user experience. It’s also straightforward to train customers on how to use it. Review collected by and hosted on G2.com.

Integrating multiple customer sites under a single customer account feels a bit cumbersome, although it’s not something we need to do very often. Setting user permissions there are several locations to adjust different user settings to define the specific role. It would be great if all user account settings were just in one location, setup user, group and access roles all from the same page. Review collected by and hosted on G2.com.

I like the user-friendly platform; it’s very intuitive and easy to navigate. Review collected by and hosted on G2.com.

For the AI Visual Check feature, the camera drop-down menu only shows the camera title. Since I have about 49 locations, seeing only the camera name doesn’t tell me which location that camera belongs to. If you could add a location identifier alongside the camera name, it would make this feature much more useful for what we need. Review collected by and hosted on G2.com.

The platform is very easy to use and offers strong functionality. It’s helped streamline my workflow and makes everything feel much smoother overall. Review collected by and hosted on G2.com.

I’d like to see more global controls for local user access roles, with the ability to apply those settings remotely across multiple devices. Review collected by and hosted on G2.com.

Simple UI, and fairly easy to manage from an admin perspective. Review collected by and hosted on G2.com.

Lack of EBR option for Loss Prevention/Retail Theft

Software does not include E911 service over VoIP to respond to real incidents in real time.

There is no way to dewarp fisheye camera views in the OE Mobile App.

There is no AI Agent to assist with search or auto-review footage to prevent false alarms from triggering alerts.

No way to manage PINs directly in the web application in the event you want to use your OpenEye cameras as an intrusion system alternative. Review collected by and hosted on G2.com.