--- title: OpenEye Reviews meta\_title: 'OpenEye Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how OpenEye works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### OpenEye Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **fast and responsive AI tools** in OpenEye, enhancing their overall experience and satisfaction. [(2 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286729&qs=pros-and-cons#reviews) Users value the **excellent customer support** from OpenEye, highlighting their commitment to customer success and responsiveness. [(2 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286898&qs=pros-and-cons#reviews) Users highlight the **fast responsiveness and AI tools** of OpenEye, along with great customer support and easy integration. [(2 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1287235&qs=pros-and-cons#reviews) Users appreciate the **easy remote access** of OpenEye, allowing quick checks and clear footage from anywhere. [(2 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286764&qs=pros-and-cons#reviews) Users value the **affordable pricing** of OpenEye, making it accessible without compromising on quality. [(1 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=2042761&qs=pros-and-cons#reviews) Users find OpenEye's offerings **expensive** , with limited storage options and cost-prohibitive packages affecting accessibility. [(3 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286874&qs=pros-and-cons#reviews) Users find the **complexity of initialization** challenging, often facing lengthy setup times and configuration difficulties. [(2 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286715&qs=pros-and-cons#reviews) Users find the **complexity of initialization** in OpenEye to be a challenging barrier to entry. [(1 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1287292&qs=pros-and-cons#reviews) Users express concern over **dependency issues** with OpenEye, which complicate usage and can be frustrating. [(1 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286804&qs=pros-and-cons#reviews) Users find the **difficult setup** of OpenEye frustrating, as remote configuration can take a significant amount of time. [(1 mentions)](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286861&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OpenEye ##### 1. Artificial Intelligence Users value the **fast and responsive AI tools** in OpenEye, enhancing their overall experience and satisfaction. [ See 2 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286729&qs=pros-and-cons#reviews) See Related User Reviews ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you like about OpenEye? Fast and responsiveness AI tools and features Good Customer Support Easy to intergrate DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "One of great Solution for Video Survellance" What do you like about OpenEye? Scalability and Flexibility Advanced Motion Detection Capabilities AI-Powered Analytics ##### 2. Customer Support Users value the **excellent customer support** from OpenEye, highlighting their commitment to customer success and responsiveness. [ See 2 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "Top Notch Partnership" What do you like about OpenEye? Over my career I have had many technology vendors. OpenEye is not a vendor, they are a partner. They always go above and beyond to take care of thei ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you like about OpenEye? Fast and responsiveness AI tools and features Good Customer Support Easy to intergrate ##### 3. Features Users highlight the **fast responsiveness and AI tools** of OpenEye, along with great customer support and easy integration. [ See 2 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1287235&qs=pros-and-cons#reviews) See Related User Reviews ![Anil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil B.") AB Anil B. Enterprise (\> 1000 emp.) 4.5/5 ""Review on OpenEye: My Experience, Prons and Cons"" What do you like about OpenEye? Hosting this app in Cloud is the best feature I like. ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you like about OpenEye? Fast and responsiveness AI tools and features Good Customer Support Easy to intergrate ##### 4. Remote Access Users appreciate the **easy remote access** of OpenEye, allowing quick checks and clear footage from anywhere. [ See 2 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286764&qs=pros-and-cons#reviews) See Related User Reviews BB Bradley B. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use and very helpful" What do you like about OpenEye? What I like best about OpenEye is how easy it is to use and how reliable the video footage is. Whether I’m checking in on a job site or reviewing some ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "good product" What do you like about OpenEye? you can confiure the cameras remotely and its a technician friendly. ##### 5. Affordable Users value the **affordable pricing** of OpenEye, making it accessible without compromising on quality. [ See 1 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=2042761&qs=pros-and-cons#reviews) See Related User Reviews ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you like about OpenEye? Fast and responsiveness AI tools and features Good Customer Support Easy to intergrate ### 5 Cons or Disadvantages of OpenEye ##### 1. Expensive Users find OpenEye's offerings **expensive** , with limited storage options and cost-prohibitive packages affecting accessibility. [ See 3 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286874&qs=pros-and-cons#reviews) See Related User Reviews ![Anil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil B.") AB Anil B. Enterprise (\> 1000 emp.) 4.5/5 ""Review on OpenEye: My Experience, Prons and Cons"" What do you dislike about OpenEye? Cost is more Expensive, and Storage duration is also for limited time. ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you dislike about OpenEye? Complexity of initialization Expensive packages ##### 2. Complex Setup Users find the **complexity of initialization** challenging, often facing lengthy setup times and configuration difficulties. [ See 2 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286715&qs=pros-and-cons#reviews) See Related User Reviews ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you dislike about OpenEye? Complexity of initialization Expensive packages ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "good product" What do you dislike about OpenEye? hard to configure remotely, might take an hour to setup ##### 3. Complexity Users find the **complexity of initialization** in OpenEye to be a challenging barrier to entry. [ See 1 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1287292&qs=pros-and-cons#reviews) See Related User Reviews ![Dumindu d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dumindu d.") DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "A Powerful Video Surveillance Platform" What do you dislike about OpenEye? Complexity of initialization Expensive packages ##### 4. Dependency Issues Users express concern over **dependency issues** with OpenEye, which complicate usage and can be frustrating. [ See 1 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286804&qs=pros-and-cons#reviews) See Related User Reviews DD Dumindu d. Small-Business (50 or fewer emp.) 4.5/5 "One of great Solution for Video Survellance" What do you dislike about OpenEye? Some options are out from the budget (Expensive) Network Dependancy. ##### 5. Difficult Setup Users find the **difficult setup** of OpenEye frustrating, as remote configuration can take a significant amount of time. [ See 1 mentions ](https://www.g2.com/products/openeye/reviews?filters%5Bsentiment_snippet%5D=1286861&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "good product" What do you dislike about OpenEye? hard to configure remotely, might take an hour to setup ![Heather D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather D.") HD Heather D. VP of Operations Small-Business (50 or fewer emp.) 5/15/2026 "OpenEye Makes Client Training Easy, with Outstanding Partner Support" 5/5 What do you like best about OpenEye? I appreciate how easy it is to train our clients on using it. They can use OWS for not only viewing the cameras and exporting footage, but the alerts and reports are vital for day to day operations. The customized user groups for permissions insures everyone that needs access has it, but each group can have their required permissions configured for use. I also LOVE our channel partner account team! They are beyond amazing with answering questions, collaborating on custom needs and taking feature recommendations in to account and communicating them to the development team. I can always call Rich or Ryan and I know they will answer and assist me however they can. I have also had the pleasure of working with the engineering and development team and they go above and beyond to assist with the more complicated situations that arise. I have worked with OpenEye for MANY years and have never had a complaint. I will always recommend OpenEye to all of our clients! Review collected by and hosted on G2.com. What do you dislike about OpenEye? The only negative thing I can think of is that over the years the support desk has changed quite a bit. I have always appreciated the friendly voices and relationships built with each member of OpenEye and feel like they really do their best with troubleshooting and questions and if they don't know the answer, they are wonderful at reaching out to someone who can better assist. in the last few years the help desk is not nearly as friendly and I am not sure they have as much understanding when it comes to the issues we may be facing when needing to call into them for support. However, the rest of the team ALWAYS follows us and makes sure to assist in finding resolution. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? They do an amazing job and constantly updating their platform and hardware/software for the ever changing market. I truly feel like they communicate with us when our clients have specific needs and go out of their way to try and find an implementation that fits our needs. The visual search feature has been LIFE CHANGING and they are always updating their channel partner training on each new feature as well as provide great documentation for presenting new features to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rick P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick P.") RP Rick P. Assistant Technology Director Mid-Market (51-1000 emp.) 6/30/2026 "Affordable, Wide Camera Support — Lacks AI Search & Slow Support Escalation" 1/5 What do you like best about OpenEye? It costs a lot less than other products, and it supports a wide range of camera makes and models. Review collected by and hosted on G2.com. What do you dislike about OpenEye? It lacks the advanced AI search features and subject tracking of other products. Also, when I have encountered technical failures of the product, on more than one occasion, their Support has been extremely resistant to escalating the issue to the programmers and engineers who can find and fix the root issue. Each time, it has taken about a month of pushing hard to get them to get the issue properly escalated. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? It gives us reliable recordings and the ability to export clips for law enforcement and others, as needed. It also supports cloud-based maps which enables users to find a camera in the location of concern. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") CC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 7/23/2026 "Easy Setup, Smooth Day-to-Day Experience" 5/5 What do you like best about OpenEye? It’s easy to use, both during setup and in the day-to-day end-user experience. It’s also straightforward to train customers on how to use it. Review collected by and hosted on G2.com. What do you dislike about OpenEye? Integrating multiple customer sites under a single customer account feels a bit cumbersome, although it’s not something we need to do very often. Setting user permissions there are several locations to adjust different user settings to define the specific role. It would be great if all user account settings were just in one location, setup user, group and access roles all from the same page. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? In many OpenEye deployments, we’re replacing older, antiquated DVR/NVR systems with OpenEye. At some sites, this means connecting existing analog cameras to an encoder so we can bring them into OpenEye. Some customers also have more than one physical location, and grouping all of their sites together in a single portal makes it much easier for them to view their cameras and retrieve video when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick R.") NR Nick R. Security Professional Enterprise (\> 1000 emp.) 5/15/2026 "Simple UI and Easy Admin Management" 3.5/5 What do you like best about OpenEye? Simple UI, and fairly easy to manage from an admin perspective. Review collected by and hosted on G2.com. What do you dislike about OpenEye? Lack of EBR option for Loss Prevention/Retail Theft Software does not include E911 service over VoIP to respond to real incidents in real time. There is no way to dewarp fisheye camera views in the OE Mobile App. There is no AI Agent to assist with search or auto-review footage to prevent false alarms from triggering alerts. No way to manage PINs directly in the web application in the event you want to use your OpenEye cameras as an intrusion system alternative. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? OpenEye is the only VMS we have that can integrate with our DMP panels to push video alarm events when the intrusion system is triggered. This helps speed up the process when responding to intrusion calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 11/4/2022 "OpenEye Web Services the good and the bad" 4/5 What do you like best about OpenEye? Easy to use and an intuitive GUI. Adding cameras to the system is quick and easy and doesn't require too much knowledge other than the IP and sign-on info. Good features for the price point. Review collected by and hosted on G2.com. What do you dislike about OpenEye? OWS has some significant downsides, however. PTZ control and use is sporadic and can be troublesome even when using OpenEye cameras. They also charge per imager on a camera instead of per IP address. Most if not all other providers charge by IP. So with OpenEye, a four-imager camera requires four separate licenses. This is a significant cost increase over other providers. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? Allows for easy access and management of cameras and recorded footage. Adding users including those outside the company is incredibly easy and offers a huge range of customization so you are only given out the access and privileges that are required per person. No blanket categories where you are required to give out more than is needed. This is probably the best feature in my opinion. Review collected by and hosted on G2.com. Show More 5/28/2026 Current UserValidated ReviewerSource: Organic Review from User Profile ![Manny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manny M.") MM Manny M. Warehouse Manager Mid-Market (51-1000 emp.) 5/27/2026 "Flawless Security Solution with Outstanding Features" 5/5 What do you like best about OpenEye? I love how OpenEye flawlessly solves everything about security and is interconnected with my alarm system. The system is so reliable. One thing I really like is that it sends you screenshots of any movement when you set it up after hours, which makes it super convenient to go back and review. It's also incredibly easy to backtrack some events. Plus, with its large storage capacity, I can view recordings for thirty or forty days without any issues. I have 26 cameras running, and it still works incredibly well. I also find it really useful that if something happens, like a power outage, OpenEye notifies you. The setup was easy, though you need a bit of a networking background. Review collected by and hosted on G2.com. What do you dislike about OpenEye? i like everything in openeye. it is better than blueiris software or any other security camera software i have previously used. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? OpenEye solves everything about security with its flawless system. It alerts me when electricity goes out and offers great storage, allowing me to backtrack recordings for 30-40 days with 26 cameras running. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/27/2026 "Powerful Account Management, But Slow Web UI and Licensing Model Needs Improvement" 3.5/5 What do you like best about OpenEye? Remote camera login, powerful enterprise account management features. Review collected by and hosted on G2.com. What do you dislike about OpenEye? Slow connections to recorders & lack of quick reponsiveness in web-UI. Lack of clear information about what advanced features are available on which license, with what hardware, etc. (especially when looking at existing accounts with older model hardware installed). Integration with Alarm.com is OK at best, and all-around the "advanced" and AI features feel "young" and not yet fully-baked. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? Remote access across locations is the main benefit, however the lack of a single login for Alarm.com & OWS is a pain point here. For the Standard License - looking at this as "onsite NVRs with a cloud access platform" an nothing more... the licensing is too expensive. We could sell a lot more if there was a lower cost license model for simple cloud-managed remote access, status monitoring, etc with the option to upgrade for advanced features/analytics etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Steve T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve T.") ST Steve T. Small-Business (50 or fewer emp.) 7/24/2026 "Easy to Use, Fast Setup, but Some Reliability Issues" 4.5/5 What do you like best about OpenEye? I like the real-time advantage of the cameras with OpenEye. The ease of use stands out for me, making it much simpler compared to previous systems we've used. It's usually quick to respond when linking up with our remote users, and the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about OpenEye? It does fail to respond (link) more often than we would like. Also, we have one camera that has been replaced three times and is still not working. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? We use OpenEye for our church's security, valuing its real-time camera capabilities and ease of use. It usually responds quickly to remote users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 7/24/2026 "User-Friendly, Intuitive Platform That’s Easy to Navigate" 5/5 What do you like best about OpenEye? I like the user-friendly platform; it’s very intuitive and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about OpenEye? For the AI Visual Check feature, the camera drop-down menu only shows the camera title. Since I have about 49 locations, seeing only the camera name doesn’t tell me which location that camera belongs to. If you could add a location identifier alongside the camera name, it would make this feature much more useful for what we need. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? It has made it easy for us to navigate between our 49 locations and ensure we’re capturing the crucial footage needed for the environment we operate in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BL Brett L. Corporate Security Manager Enterprise (\> 1000 emp.) 5/27/2026 "Modern, Easy-to-Use Platform with Robust Analytics and Great OpenEye Support" 5/5 What do you like best about OpenEye? Modern interface, robust analytics, ease of use, working with OpenEye reps. Later on in this survey you ask if we switched from a different vendor to OpenEye. We did switch from Verint and March Networks. Neither showed up in the search window, so I had to mark now. We feel OpenEye is superior in performance and features than both of those solutions. Review collected by and hosted on G2.com. What do you dislike about OpenEye? No significant downsides identified as of yet. Review collected by and hosted on G2.com. What problems is OpenEye solving and how is that benefiting you? We had some issues with firmware updates, OpenEye is working diligently with our IT team to resolve. Review collected by and hosted on G2.com. 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