--- title: Ontraccr Reviews meta\_title: 'Ontraccr Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Ontraccr works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 9 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Construction Management url: https://www.g2.com/categories/construction-management --- ### Ontraccr Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **high level of customization** in Ontraccr, enabling tailored solutions for their operational needs. [(4 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232868&qs=pros-and-cons#reviews) Users commend Ontraccr's **fantastic customer support** , appreciating their responsiveness and tailored solutions for business needs. [(3 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232846&qs=pros-and-cons#reviews) Users find Ontraccr's **ease of use** exceptional, appreciating its customization and helpful tutorials for streamlined processes. [(3 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232858&qs=pros-and-cons#reviews) Users value the **flexible communication** options in Ontraccr, allowing for tailored systems that meet their business needs. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232839&qs=pros-and-cons#reviews) Users value the **continuous improvement** of Ontraccr, enhancing usability and efficiency for both field and office staff. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2368786&qs=pros-and-cons#reviews) Users feel that **photo management could be better** in Ontraccr, especially for teams handling numerous images. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2407600&qs=pros-and-cons#reviews) Users experience **integration issues** with Ontraccr, as some features and connections fail to function effectively. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2324822&qs=pros-and-cons#reviews) Users note a significant **learning curve** with Ontraccr, but find it rewarding once mastered. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232862&qs=pros-and-cons#reviews) Users often face **poor connectivity** issues with Ontraccr, leading to interaction hiccups during usage. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2368800&qs=pros-and-cons#reviews) Users experience **software glitches** that impede functionality, as the platform is still in development with several bugs. [(1 mentions)](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2324842&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ontraccr ##### 1. Features Users appreciate the **high level of customization** in Ontraccr, enabling tailored solutions for their operational needs. [ See 4 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232868&qs=pros-and-cons#reviews) See Related User Reviews ![Lindsay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay B.") LB Lindsay B. Small-Business (50 or fewer emp.) 5.0/5 "Unmatched Customization Powers Our Team" What do you like about Ontraccr? The ability of customize all aspects of Ontraccr have proved invaluable to our team. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very Customizable with Manageable Kinks" What do you like about Ontraccr? The level of customization is very high. We're constantly discovering new ways of making use of the software. Tech and customer support are also very ##### 2. Customer Support Users commend Ontraccr's **fantastic customer support** , appreciating their responsiveness and tailored solutions for business needs. [ See 3 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232846&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Exceptional Support and Seamless Workflow with Ontraccr" What do you like about Ontraccr? Ontraccr's team is incredibly responsive to any ideas we have come up with to ensure the program functions at the highest level. We use Ontraccr for t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very Customizable with Manageable Kinks" What do you like about Ontraccr? The level of customization is very high. We're constantly discovering new ways of making use of the software. Tech and customer support are also very ##### 3. Ease of Use Users find Ontraccr's **ease of use** exceptional, appreciating its customization and helpful tutorials for streamlined processes. [ See 3 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232858&qs=pros-and-cons#reviews) See Related User Reviews JP Jenn P. Small-Business (50 or fewer emp.) 5.0/5 "Off to a great start with ontraccr!" What do you like about Ontraccr? We signed up with ontraccr to help automate and improve our business processes and have been very impressed to date. They have helped us streamline ho ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Exceptional Support and Seamless Workflow with Ontraccr" What do you like about Ontraccr? Ontraccr's team is incredibly responsive to any ideas we have come up with to ensure the program functions at the highest level. We use Ontraccr for t ##### 4. Communication Users value the **flexible communication** options in Ontraccr, allowing for tailored systems that meet their business needs. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232839&qs=pros-and-cons#reviews) See Related User Reviews ![Jack M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack M.") JM Jack M. Small-Business (50 or fewer emp.) 5.0/5 "Customizable systems for your Business" What do you like about Ontraccr? Ontraccr is what you make it. And we needed systems for Inventories, safety and communication. I am working together with Ontraccr to build these syst ##### 5. Continuous Improvement Users value the **continuous improvement** of Ontraccr, enhancing usability and efficiency for both field and office staff. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2368786&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Exceptional Support and Seamless Workflow with Ontraccr" What do you like about Ontraccr? Ontraccr's team is incredibly responsive to any ideas we have come up with to ensure the program functions at the highest level. We use Ontraccr for t ### 5 Cons or Disadvantages of Ontraccr ##### 1. File Organization Users feel that **photo management could be better** in Ontraccr, especially for teams handling numerous images. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2407600&qs=pros-and-cons#reviews) See Related User Reviews ![Lindsay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay B.") LB Lindsay B. Small-Business (50 or fewer emp.) 5.0/5 "Unmatched Customization Powers Our Team" What do you dislike about Ontraccr? Photo management could be better for our team as we take a lot of photos. ##### 2. Integration Issues Users experience **integration issues** with Ontraccr, as some features and connections fail to function effectively. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2324822&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very Customizable with Manageable Kinks" What do you dislike about Ontraccr? Software is still in development, and sometimes there are bugs that need to be worked out. Integrations with other software are also often underwhelmi ##### 3. Learning Curve Users note a significant **learning curve** with Ontraccr, but find it rewarding once mastered. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2232862&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Ontraccr Review" What do you dislike about Ontraccr? Ontraccr did take sometime to learn the "in's and outs" but once you learn how to use their system the possibilities are limitless. That goes with an ##### 4. Poor Connectivity Users often face **poor connectivity** issues with Ontraccr, leading to interaction hiccups during usage. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2368800&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Exceptional Support and Seamless Workflow with Ontraccr" What do you dislike about Ontraccr? There are time when the program has interaction hiccups with our own remote locations (connectivity) as it is an app/web based program that requires c ##### 5. Software Glitches Users experience **software glitches** that impede functionality, as the platform is still in development with several bugs. [ See 1 mentions ](https://www.g2.com/products/ontraccr/reviews?filters%5Bsentiment_snippet%5D=2324842&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very Customizable with Manageable Kinks" What do you dislike about Ontraccr? Software is still in development, and sometimes there are bugs that need to be worked out. Integrations with other software are also often underwhelmi ## Top-Rated Alternatives [ ![Procore](https://images.g2crowd.com/uploads/product/hd_favicon/be80394696971d31b64296501b046ca1/procore.svg "Procore") Procore 4.6/5(4,238) ](https://www.g2.com/products/procore/reviews) [ ![Autodesk Forma (formerly Autodesk Construction Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/39d038f4dc28c04cdab43f90e30b1bb8/autodesk-forma-formerly-autodesk-construction-cloud%282%29.svg "Autodesk Forma (formerly Autodesk Construction Cloud)") Autodesk Forma (formerly Autodesk Construction Cloud) 4.4/5(5,385) ](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) [ ![Quickbase](https://images.g2crowd.com/uploads/product/hd_favicon/b9699c0fa4dd8b1e4dca9cb53b76f2b0/quickbase.svg "Quickbase") Quickbase 4.5/5(1,632) ](https://www.g2.com/products/quickbase/reviews) [ View All Alternatives ](https://www.g2.com/products/ontraccr/competitors/alternatives) MV MIchaela V. Office Manager/Safety Coordinator Small-Business (50 or fewer emp.) 4/29/2026 "Streamlined Our Processes into One Powerful Platform" 5/5 What do you like best about Ontraccr? Streamlining our processes into one platform Review collected by and hosted on G2.com. What do you dislike about Ontraccr? We wish we had located Ontraccr sooner! Has made a huge difference for us Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Ontraccr has solved our inconsistency with Safety Documentation. Everyone now fills out their "paperwork" everyday online and proper approvals are documented. We are able to have all our forms online and project management is clear and all in one place now! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 11/28/2025 "Exceptional Support and Seamless Workflow with Ontraccr" 4/5 What do you like best about Ontraccr? Ontraccr's team is incredibly responsive to any ideas we have come up with to ensure the program functions at the highest level. We use Ontraccr for the majority of our business needs and the continuation of development has ensure an ease of use for all our field employees as well as the flow of information to for our office staff. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? There are time when the program has interaction hiccups with our own remote locations (connectivity) as it is an app/web based program that requires connection. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Ontraccr is solving so many problems for us, as we are still currently developing our work order system through them that not only looks at billed work orders but also at our preventative maintenance program it is a huge lift that Ontraccr has taken on. With the continued communication we are able to function still with limited interruptions as we are developing the program. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Jhon C. HR Manager Small-Business (50 or fewer emp.) 7/16/2025 "Great Product and Even Better Team Behind It" 5/5 What do you like best about Ontraccr? The software is highly customizable and easy to learn, but what stands out most is the exceptional support. The team is professional, responsive, and truly committed to helping us implement and use the product effectively. It’s clear they care about our success. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? Nothing significant comes to mind. Any minor issues we've encountered were resolved quickly by the support team. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? We didn’t have a project management software before Ontraccr. Now that we are implementing it, things are just easier. Ontraccr has helped us bring more structure to how we manage our construction projects. Before, we were relying on manual processes and spreadsheets, which worked, but weren’t ideal for tracking everything in real time. Ontraccr allows us to manage tasks, timelines, and communication in one place, which saves time and reduces the risk of things falling through the cracks. It’s customizable to how we work, easy to use, and has made project coordination much more efficient across our team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP Jenn P. Office manager Small-Business (50 or fewer emp.) 6/24/2025 "Off to a great start with ontraccr!" 5/5 What do you like best about Ontraccr? We signed up with ontraccr to help automate and improve our business processes and have been very impressed to date. They have helped us streamline how we do our business and save time by eliminating out dated manual processes. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? No downsides or dislikes using ontraccr yet Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? We use ontraccr to record more accurate time tracking and keep better track of our projects and their statuses Review collected by and hosted on G2.com. Show More 12/1/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 10/15/2025 "Very Customizable with Manageable Kinks" 4/5 What do you like best about Ontraccr? The level of customization is very high. We're constantly discovering new ways of making use of the software. Tech and customer support are also very responsive. We use it every day and have migrated a large portion of our operations into Ontraccr. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? Software is still in development, and sometimes there are bugs that need to be worked out. Integrations with other software are also often underwhelming or don't quite work. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Ontraccr has allowed us to have a clearer overview of our project and company operations and health. Previously, there was a certain degree of guesswork involved with tracking the profitability of our projects, but now we have the ability to track things accurately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 7/16/2025 "Detailed and Customized Software Solution!" 5/5 What do you like best about Ontraccr? We have had an awesome experience working with Jas and the Ontraccr team. They have been very responsive, provided hands-on support and have become true business partner in taking our business to the next level. Their product is highly customizable to suit our specific and detailed company requirements. We are very excited to see how Ontraccr uplevels our business and provides detailed cost and job analysis. The employee hour tracking has already streamlined our payroll process and the external forms allow for quick capture of information. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? there is a learning curve, which applies to all new software. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Integration - bringing all our divisions together in one software from initial touch point to final warranty work Digital Hour Tracking - moving our hourly field team to digital hour submission, streamlines our operations and payroll. We are also now able to track hours to our jobs more accurately Increased communication between field and office - real time accessible through mobile app, allows field team to quickly access and update information to flow between field/office. Automation - information flows and feeds back within ontraccr reducing multiple entry points. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lindsay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay B.") LB Lindsay B. President, Calgary Small-Business (50 or fewer emp.) 12/16/2025 "Unmatched Customization Powers Our Team" 5/5 What do you like best about Ontraccr? The ability of customize all aspects of Ontraccr have proved invaluable to our team. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? Photo management could be better for our team as we take a lot of photos. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Photo management and formatting/pdf output of forms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 8/19/2025 "Ontraccr Review" 4.5/5 What do you like best about Ontraccr? Ontraccr is extremely customizable which allows the users to customize their system to their organization needs. Ontraccr has tons of tutorials on how to use and design their system for your specific needs. They also provide templates for the most common forms such as FLHA, dispatch, invoicing, quotes, etc... Their customer service is fantastic as well. If Ontraccr does not have a system in place that you are looking for than Ontraccr can design that specific customization that you are looking for. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? Ontraccr did take sometime to learn the "in's and outs" but once you learn how to use their system the possibilities are limitless. That goes with any new system, there is a learning curve with each system. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Inventory tracking, safety forms, time tracking on jobs, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jack M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack M.") JM Jack M. Production Manager Small-Business (50 or fewer emp.) 8/8/2025 "Customizable systems for your Business" 5/5 What do you like best about Ontraccr? Ontraccr is what you make it. And we needed systems for Inventories, safety and communication. I am working together with Ontraccr to build these systems for our business. And if they do not have the right feature for you, they will make it. Review collected by and hosted on G2.com. What do you dislike about Ontraccr? The same with learning any new software, it takes time. However, once you understand the tools that they provide the possibility of utility opens up. Review collected by and hosted on G2.com. What problems is Ontraccr solving and how is that benefiting you? Inventory, and work flow around sales and ordering. Review collected by and hosted on G2.com. 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