--- title: OnPay Reviews meta\_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### OnPay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [(57 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [(56 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [(40 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [(28 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [(27 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [(11 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [(10 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [(7 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [(6 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [(5 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OnPay ##### 1. Ease of Use Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [ See 57 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Small-Business (50 or fewer emp.) 5.0/5 "OnPay Review" What do you like about OnPay? The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy ##### 2. Customer Support Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [ See 56 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) See Related User Reviews NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ##### 3. Helpful Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [ See 40 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll ##### 4. Easy Onboarding Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [ See 28 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ##### 5. Onboarding Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [ See 27 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ### 5 Cons or Disadvantages of OnPay ##### 1. Poor Customer Support Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [ See 11 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Very happy with onboarding process, support and user interface" What do you dislike about OnPay? It would be nice to have more dedicated support for registration requirements for new states - ADP level service. ##### 2. Missing Features Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [ See 10 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Small-Business (50 or fewer emp.) 4.5/5 "Recommend OnPay for its ease of use, customer support, and value" What do you dislike about OnPay? I wish there was a time clock feature included. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seemless Payroll Sofware" What do you dislike about OnPay? One of the downsides of OnPay is there isn't a time tracking feature. ##### 3. Poor Support Services Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [ See 7 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.") DB DY B. Small-Business (50 or fewer emp.) 5.0/5 "IYH straightforward fast professional relief first timers to payroll processes" What do you dislike about OnPay? IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo ##### 4. Integration Issues Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [ See 6 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) See Related User Reviews ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.") SY Sarahann Y. Small-Business (50 or fewer emp.) 5.0/5 "Easy onboarding and first payroll run!" What do you dislike about OnPay? The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use" What do you dislike about OnPay? I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is h ##### 5. Inadequate Verification Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [ See 5 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Payroll Taxes and Tax Forms Handled Seamlessly" What do you dislike about OnPay? It took a little over a week to finally get approved to run payroll. KR Kim R. Small-Business (50 or fewer emp.) 5.0/5 "Great Service for Small Nonprofits" What do you dislike about OnPay? So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 12/29/2025 "Intuitive Payroll Solution with Outstanding Support" 4.5/5 What do you like best about OnPay? I like OnPay's customer service support because they resolved a last-minute payroll date issue for me on the same day. I also find it fairly easy to use and appreciate that there is a free trial. The initial setup was straightforward and easy, which made the transition smoother. Review collected by and hosted on G2.com. What do you dislike about OnPay? The menu options on the mobile browser are limited compared to the desktop browser. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay simplifies calculating and paying withholdings like federal and state taxes. It's fairly easy to use, and their customer service is great, quickly resolving issues like payroll date adjustments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.") SY Sarahann Y. Director of Operations and Finance Small-Business (50 or fewer emp.) 7/8/2025 "Easy onboarding and first payroll run!" 5/5 What do you like best about OnPay? Great customer service during onboarding and helping get everything set up. It was my business' first time running payroll, and it felt so nice to have experts available to help answer my questions and make sure everything was tee'd up appropriately. Communication throughout the enrollment process was consistent, professional, and helpful. I also appreciated that OnPay had state-specific tax guides that helped guide us through the state registration process. Review collected by and hosted on G2.com. What do you dislike about OnPay? The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to employees, and one for taxes. The taxes transaction includes both employer-paid and employee-paid taxes, so I have to go manually into Quickbooks and segregate that out. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Run payroll and pay all our taxes correctly and on time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Vice President Small-Business (50 or fewer emp.) 7/7/2025 "Very happy with onboarding process, support and user interface" 5/5 What do you like best about OnPay? I had to make the transition from another (unamed) payroll provider who had a complete meltdown mid-year and stopped processing payroll for their customers. I was expecting a challenging transition, but the onPay onboarding team walked me through the process - it was definitely differentiated that they offer this service. I have also been proactively contacted by their support team as an employee entered their bank account incorrectly and the direct deposit bounced. The user interface is easy to use, and great for hourly based employees. Value for money is great for a multi-state payroll. I am very happy overall. Review collected by and hosted on G2.com. What do you dislike about OnPay? It would be nice to have more dedicated support for registration requirements for new states - ADP level service. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Regular, weekly payroll service for 30+ employees in multiple states. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JP Jaime P. Owner/President Small-Business (50 or fewer emp.) 8/4/2025 "OnPay is a quick and seamless onboarding experience" 4.5/5 What do you like best about OnPay? Having a small company with few employees, this was a quick process. If you have a lot of employees, I believe you can upload the information which makes it even quicker. I entered my data and I still found it to be reasonable time and effort that I spent. Ease of use, ease of integration plus a fair value for what I get from OnPay, makes them a good choice for your payroll services. Review collected by and hosted on G2.com. What do you dislike about OnPay? At the moment, I don't have any dislikes. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? It makes my payroll processing smooth and easy. This allows me to concentrate my time and effort on other things more important in the business. Review collected by and hosted on G2.com. Show More 8/11/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite KR Kim R. President Small-Business (50 or fewer emp.) 4/30/2025 "Great Service for Small Nonprofits" 5/5 What do you like best about OnPay? We looked everywhere for payroll software, but everything seemed complicated and pricey—until we found OnPay. Their cloud-based payroll system is exactly what we need. We’re not accountants or HR experts, so having something reliable, easy to use, and backed by really good customer support was a game-changer. The onboarding team walked us through setup, explained the system, and within a few days, we had payment schedules set up and our first payroll processed. We also love the dashboard—it makes managing employees and contractors simple. Review collected by and hosted on G2.com. What do you dislike about OnPay? So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other details. It would’ve been helpful to know upfront so we could have everything ready, avoiding the slight delay. We also had to reach out to confirm our nonprofit pricing, even though they gave us six months free. A follow-up on that would’ve been reassuring, so we wouldn’t have to worry about whether we’d actually get the discount they promised. But overall, the experience has been great! Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay is our virtual payroll department! Our little one-person payroll department was struggling before finding OnPay. This has given us tremendous peace of mind knowing that they know what they are doing and can guide us every step of the way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Denise C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denise C.") DC Denise C. Owner Small-Business (50 or fewer emp.) 7/2/2024 "Excellent Experience" 5/5 What do you like best about OnPay? Easy to use dashboard with great reports. Payroll processing is quick, easy and flawless every time. It’s easy to setup special payrolls. Our taxes are paid and quarterly reports filed seamlessly. After using OnPay fir a few years now and a background in Accounting and HR, I find OnPay is extremely valuable, from running the payroll weekly with ease, setting up employees and taxes to letting them handle the quarterly and year end reporting. I’ve used other payroll processing companies and they always have issues or conversing to use. The onboarding was seamless and I am confident with the customer support with the company. Review collected by and hosted on G2.com. What do you dislike about OnPay? None. We have had zero dislikes or issues. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Perfect reporting with zero mistakes and ease in processing payroll, paying taxes on our behalf along with the quarterly filing/ reporting. The benefit of this gives more time for me in the business. Review collected by and hosted on G2.com. Show More 4/22/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Museums and Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Museums and Institutions") AM Verified User in Museums and Institutions Small-Business (50 or fewer emp.) 6/30/2025 "OnPay is a big help to our small organization" 5/5 What do you like best about OnPay? OnPay is very user friendly and easy to navigate. Everyone we've interacted with has been very responsive, friendly, and helpful. Emily helped us process our first payroll run, and the entire "training" with her took only 8 minutes! It was that easy. Review collected by and hosted on G2.com. What do you dislike about OnPay? When we first signed up for OnPay, we wanted a little time to look around and get a feel for things before talking to anyone. We received multiple emails, messages and phone calls from multiple people within a few hours. While I do appreciate the enthusiasm and responsiveness, it was a little overwhelming when we would have preferred a little time to just take a look. Maybe provide a way for customers to opt in or out of the high touch contact initially. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay allows us to pay employees using Direct Deposit, and (most important to us) they calculate and file all of our payroll taxes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 7/18/2025 "OnPay makes processing payroll simple, fast and efficient" 4.5/5 What do you like best about OnPay? The platform for processing payroll is easy to use. They help with the payroll filings and simply make our payroll processing so much smoother. The cost of OnPay is also very competitive, if not, the best price out there. Review collected by and hosted on G2.com. What do you dislike about OnPay? I have had a couple of hiccups during the payroll run, however, the reps on the chat were able to resolve quickly. Other than that, no real issues out there. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? We don't have to spend too much time when processing payroll. We enter some information and review the weekly payroll and everything is filed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BG Bryce G. President/Owner Small-Business (50 or fewer emp.) 3/19/2025 "Flexible Payroll Service for Small Business" 4.5/5 What do you like best about OnPay? Once I got the system set up, I have appreciated how simple the payroll process is from start to finish. I like how it shows the total cost to my company for the each payroll. The reporting features are robust as well. I like that I don't have to worry much about my payroll taxes getting paid or the quarterly reports being filed on time. Prior to OnPay, I was getting penalties and fines for late filings and underpayments. I am grateful for the consistency of service I've gained through OnPay. Their support team has been great. Any time I've had questions or needed help, they've responded well. One of the things that sold me on OnPay was my ability to control the payroll process. In other words, OnPay allowed me to keep my same payroll frequency. I have one employee that I pay on the 1st and 16th. The trick was that my pay periods end on the 30th/31st and the 15th. I am not obligated to OnPay to handle the disbursement of dollars. I run payroll and then enter ACH payments to my employee the same day. Other companies would have forced me to follow their payment timelines. OnPay allows me to run my business the way that works best for me. Review collected by and hosted on G2.com. What do you dislike about OnPay? They have a limited list of time tracking services with which they integrate. Unfortunately, my service is not one on the list. It would be nice to have my time tracking integrated into the payroll function. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay is handling my payroll on a consistent and timely basis. As a small business employer, it has brought me peace of mind knowing the payroll and reporting functions are being handled by professionals. My load is lightened as I simply run payroll and pay my employee. OnPay handles the rest. As a side note, their cost is worth every penny to me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tenille R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tenille R.") TR Tenille R. Director Of Operations Mid-Market (51-1000 emp.) 6/26/2025 "Excellent Payroll Platform – Easy to Use & Exceptional Support!" 5/5 What do you like best about OnPay? We've been using OnPay for our payroll needs and couldn’t be happier. The platform is incredibly easy to navigate, even for team members who aren’t payroll experts. Setting up employees, running payroll, and managing taxes is straightforward and efficient. What truly sets OnPay apart is their top-notch customer service. Every time we’ve had a question or needed assistance, their team has been responsive, knowledgeable, and genuinely helpful. If you're looking for a reliable and user-friendly payroll service with outstanding support, we highly recommend OnPay! Review collected by and hosted on G2.com. What do you dislike about OnPay? We have nothing that we don't like. Great company and group of team members. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? payroll processing Review collected by and hosted on G2.com. 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