OnPay Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features. (57 mentions)

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry. (56 mentions)

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless. (40 mentions)

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses. (28 mentions)

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses. (27 mentions)

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information. (11 mentions)

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations. (10 mentions)

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues. (7 mentions)

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes. (6 mentions)

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing. (5 mentions)

5 Pros or Advantages of OnPay

1. Ease of Use

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features.

See 57 mentions

See Related User Reviews

Matthew S.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Review"

What do you like about OnPay?

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it.

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

2. Customer Support

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry.

See 56 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Nancy F.

5.0/5

"User-Friendly with Premier Support"

What do you like about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll

3. Helpful

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless.

See 40 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

4. Easy Onboarding

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses.

See 28 mentions

See Related User Reviews

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

Caroline W.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Year-End Transition and Outstanding Support"

What do you like about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to

5. Onboarding

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses.

See 27 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

5 Cons or Disadvantages of OnPay

1. Poor Customer Support

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information.

See 11 mentions

See Related User Reviews

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Very happy with onboarding process, support and user interface"

What do you dislike about OnPay?

It would be nice to have more dedicated support for registration requirements for new states - ADP level service.

2. Missing Features

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations.

See 10 mentions

See Related User Reviews

Tara M.

Small-Business (50 or fewer emp.)

4.5/5

"Recommend OnPay for its ease of use, customer support, and value"

What do you dislike about OnPay?

I wish there was a time clock feature included.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seemless Payroll Software"

What do you dislike about OnPay?

One of the downsides of OnPay is there isn't a time tracking feature.

3. Poor Support Services

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues.

See 7 mentions

See Related User Reviews

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

DY B.

Small-Business (50 or fewer emp.)

5.0/5

"IYH straightforward fast professional relief first timers to payroll processes"

What do you dislike about OnPay?

IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo

4. Integration Issues

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes.

See 6 mentions

See Related User Reviews

Sarahann Y.

Small-Business (50 or fewer emp.)

5.0/5

"Easy onboarding and first payroll run!"

What do you dislike about OnPay?

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use"

What do you dislike about OnPay?

I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is ha

5. Inadequate Verification

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Payroll Taxes and Tax Forms Handled Seamlessly"

What do you dislike about OnPay?

It took a little over a week to finally get approved to run payroll.

Kim R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service for Small Nonprofits"

What do you dislike about OnPay?

So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d

G2 reviews are authentic and verified.

Here's how.

Jenelle S.

Endodontist

Small-Business (50 or fewer emp.)

8/25/2026

"Affordable, Efficient, and Highly Recommended"

5/5

What do you like best about OnPay?

I really like the cost of OnPay; it's much more affordable compared to what I was paying before. I find it easy to get answers to more complex or one-off questions. The service is very responsive when I contact OnPay. The initial setup was very easy, and I think they imported my data from my previous provider, which made things seamless. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I would love an integrated time clock so I do not have to manually tabulate staff hours. Review collected by and hosted on G2.com.

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

5/23/2026

"Outstanding Human Support and Straightforward, Affordable Pricing"

5/5

What do you like best about OnPay?

The human support from the start. Within minutes of signing up I heard from an onboarding consultant - a real person, not an automated sequence. When I called support to run my first payroll, I got through immediately with no hold time and the rep walked me through everything patiently.

The pricing is also very reasonable for a small nonprofit - straightforward and affordable for an organization just getting started. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

The first payroll reminder email came with less lead time than I would have liked, though in fairness, I signed up very close to my first pay date, which happened to fall on the Friday of a holiday weekend. A bit more proactive outreach for new users in that situation would be helpful. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

I had no prior payroll experience and needed a solution that could handle compliance, tax withholding, and payroll processing without requiring an HR background. OnPay made the process manageable for a non-expert. A key differentiator over competitors like Gusto was the ability to add unlimited reimbursement payments per payroll, which is important for tracking ministry expenses. I can now pay myself accurately and on time with taxes handled correctly. Review collected by and hosted on G2.com.

Marcela O.

Owner

Small-Business (50 or fewer emp.)

10/13/2026

"Easy to Use and Affordable, but Tax Support Gaps Led to Late Fees"

2.5/5

What do you like best about OnPay?

Price and I think it was easy to use, also to connect with someone if you need support through the chat was good Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Did help us with some taxes that we need to pay or the reemployment tax that was their responsibility, so at the end we had to pay late fees and they didn't respond for that Review collected by and hosted on G2.com.

SOLID ROCK PLUMBING .

Office manager

Small-Business (50 or fewer emp.)

8/20/2026

"Excellent Customer Service and Easy Payroll with Onpay"

5/5

What do you like best about OnPay?

We have been using Onpay for years. Customer service is excellent when we have any questions, they are quick to respond. The process is easy with reasonable fees. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

end of the year filling is not included on the monthly fee Review collected by and hosted on G2.com.

Derek F.

Owner

Mid-Market (51-1000 emp.)

5/4/2026

"Straightforward, Affordable Payroll Solution"

4.5/5

What do you like best about OnPay?

I love how OnPay made processing payroll super simple and doesn't take long to process. The fees are super straightforward and it's more affordable than other options. I like the all-in-one pricing model as it means no hidden fees or surprises. I also appreciate being able to print checks in-house for those not utilizing direct deposit. The initial setup was fairly easy since they took care of nearly everything for me. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Sometimes it feels a bit too basic. For example, it currently doesn't support tracking gender/sex for employees, which I need for certain reporting requirements for insurance carriers and government agencies. I use a separate system for time clock entry, as OnPay doesn't offer that. I have to import the hours from that system into OnPay. Review collected by and hosted on G2.com.

Brenda M.

Broker/REALTOR

Small-Business (50 or fewer emp.)

5/28/2026

"Easy to Use from Day One with Flexible Payroll Runs"

5/5

What do you like best about OnPay?

I appreciate the ease of use. Started using the platform right away and I also enjoy the flexibility to change payroll runs. The pricing is standard. The onboarding is good. it performs well and integrates well with other platforms. I have not used the AI (artificial intelligence) features yet but feel they will be helpful with I do. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Nothing that I can think of. Everything is simple to use. Review collected by and hosted on G2.com.

Eleanor r.

Owner

Small-Business (50 or fewer emp.)

5/10/2023

"Efficient Payroll Service with Room for HR Improvements"

4.5/5

What do you like best about OnPay?

I appreciate how OnPay handles payroll and time off efficiently, making calculating actual payroll straightforward. I like that it supports taxes and w-9 filings, which is especially helpful since I'm not an accountant. OnPay assists with all the legal aspects, making it easier for someone like me. Additionally, the setup process was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Okay. I think notifications and the HR aspect can be improved. Review collected by and hosted on G2.com.

Stevenson Boys Hauling Inc. .

Chief Operations Officer

Small-Business (50 or fewer emp.)

5/14/2026

"Smooth Onboarding, Helpful Video Calls, and Excellent Customer Service"

5/5

What do you like best about OnPay?

The onboarding process was smooth. The video calls were very helpful for getting set up and familiarizing myself with the software. Customer service was excellent as well—everyone was very friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I haven’t found any part of the software system that I dislike at this time. Review collected by and hosted on G2.com.

Rachel S.

Managing Member

Small-Business (50 or fewer emp.)

4/8/2026

"Easy Setup, Thorough Help Articles, and Friendly Onboarding Support"

5/5

What do you like best about OnPay?

Very easy to set up and use. The help articles are very thorough and made the entire process very fast. I liked having an onboarding specialist to walk me through the process. Everyone was very friendly that I dealt with. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Can only schedule a payroll 30 days out. Review collected by and hosted on G2.com.

Ben R.

Founder/CEO

Small-Business (50 or fewer emp.)

1/10/2026

"Outstanding Customer Service and Seamless Onboarding"

5/5

What do you like best about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There is nothing that I "dislike." Opportunities for improvement: refined tutorials using more video and in-product guidance. Review collected by and hosted on G2.com.