--- title: OnPay Reviews meta\_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr ---

### OnPay Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [(57 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews)

Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [(56 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews)

Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [(40 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews)

Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [(28 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews)

Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [(27 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews)

Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [(11 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews)

Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [(10 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews)

Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [(7 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews)

Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [(6 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews)

Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [(5 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of OnPay

##### 1. Ease of Use

Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support.
[
See 57 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.")
MS

Matthew S.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Review"

What do you like about OnPay?

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it.

RS

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

##### 2. Customer Support

Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance.
[
See 56 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews)

See Related User Reviews

NF

Nancy F.

5.0/5

"User-Friendly with Premier Support"

What do you like about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll

BR

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

##### 3. Helpful

Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation.
[
See 40 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews)

See Related User Reviews

RS

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

NF

Nancy F.

5.0/5

"User-Friendly with Premier Support"

What do you like about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll

##### 4. Easy Onboarding

Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free.
[
See 28 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews)

See Related User Reviews

BR

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

 ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.")
CW

Caroline W.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Year-End Transition and Outstanding Support"

What do you like about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to

##### 5. Onboarding

Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience.
[
See 27 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews)

See Related User Reviews

BR

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

 ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.")
CW

Caroline W.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Year-End Transition and Outstanding Support"

What do you like about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to

### 5 Cons or Disadvantages of OnPay

##### 1. Poor Customer Support

Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience.
[
See 11 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews)

See Related User Reviews

RS

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

 ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.")
DM

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Very happy with onboarding process, support and user interface"

What do you dislike about OnPay?

It would be nice to have more dedicated support for registration requirements for new states - ADP level service.

##### 2. Missing Features

Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use.
[
See 10 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.")
TM

Tara M.

Small-Business (50 or fewer emp.)

4.5/5

"Recommend OnPay for its ease of use, customer support, and value"

What do you dislike about OnPay?

I wish there was a time clock feature included.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seemless Payroll Sofware"

What do you dislike about OnPay?

One of the downsides of OnPay is there isn't a time tracking feature.

##### 3. Poor Support Services

Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues.
[
See 7 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews)

See Related User Reviews

RS

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

 ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.")
DB

DY B.

Small-Business (50 or fewer emp.)

5.0/5

"IYH straightforward fast professional relief first timers to payroll processes"

What do you dislike about OnPay?

IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo

##### 4. Integration Issues

Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services.
[
See 6 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.")
SY

Sarahann Y.

Small-Business (50 or fewer emp.)

5.0/5

"Easy onboarding and first payroll run!"

What do you dislike about OnPay?

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use"

What do you dislike about OnPay?

I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is h

##### 5. Inadequate Verification

Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages.
[
See 5 mentions
](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Payroll Taxes and Tax Forms Handled Seamlessly"

What do you dislike about OnPay?

It took a little over a week to finally get approved to run payroll.

KR

Kim R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service for Small Nonprofits"

What do you dislike about OnPay?

So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d

 ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.")
CW

Caroline W.

President

Small-Business (50 or fewer emp.)

12/24/2025

"Seamless Year-End Transition and Outstanding Support"

5/5

What do you like best about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to file year end tax reports. I appreciate very much. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

To date, I haven't observed anything significant enough worth of being addressed. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to file year end tax reports. I appreciate very much. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

RS

robyn s.

Small-Business (50 or fewer emp.)

1/28/2026

"Intuitive Payroll Tool with Room for Support Improvement"

3.5/5

What do you like best about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy to navigate with previews. It's helpful for keeping track of taxes and reports, which has improved my payroll processing. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more questions. Plus, the chat times out before anyone even connects. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

I use OnPay to process payroll efficiently. It keeps track of taxes and reports, and the user interface is easy with plenty of buttons and navigation previews. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

NF

Nancy F.

1/15/2026

"User-Friendly with Premier Support"

5/5

What do you like best about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll. I like that they are very focused on providing excellent customer support. I also find their website easy to navigate and user-friendly. The initial setup was easy, and the customer support agent proactively assisted me with one area I hadn't done wrong, which was great. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

After completing my first payroll run, there is nothing that I dislike. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

As someone new to payroll, OnPay made my first payroll run easy with clear instructions and hands-on support. Their customer support is excellent and the website is user-friendly, which made the initial setup easy. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/9/2026

"Payroll Taxes and Tax Forms Handled Seamlessly"

5/5

What do you like best about OnPay?

They take care of payroll taxes and the tax forms! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

It took a little over a week to finally get approved to run payroll. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

I am a busy individual tax preparation business. I've hired my first employee right as tax season was starting, and never had to deal with payroll taxes. I didnt have to take time to research and figure out all the rules and due dates and tax rates for payroll taxes. It handles it all for me, so I simply enter the hours and everything else is figured out and handled for me! Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

SR

Seth R.

M

Small-Business (50 or fewer emp.)

12/20/2019

"Payroll Made Easy!"

5/5

What do you like best about OnPay?

OnPay is an effective, easy to use payroll suite. The web interface is straight forward and simple to navigate. The minimal HR things I do are so easy on the platform. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There are features I haven't even explored yet but that's not OnPay's fault! Review collected by and hosted on G2.com.

Recommendations to others considering OnPay:

Don't wait, just sign up! Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

We use it for all payroll processing. It is less expensive than other options out there and OnPay covers all of the payroll tax submittals, we don't have to do anything other than enter hours! Review collected by and hosted on G2.com.

Show More

12/1/2025
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Marc F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc F.")
MF

Marc F.

Chief Cost Evaluator, Certified Expense Reduction Consultant

Management Consulting

Small-Business (50 or fewer emp.)

7/22/2025

"Payroll Perfected: Why This Platform Stands Above the Rest"

5/5

What do you like best about OnPay?

OnPay is incredibly responsive, forward-thinking, and operationally excellent. Their support team is quick and helpful, the platform is constantly improving, and everything runs smoothly. It’s rare to find a payroll solution that’s both easy to use and built for long-term growth—OnPay delivers on all fronts. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

The only minor frustration is the recurring reminder about Social Security verification every time I run payroll. I understand the importance of compliance, but it would be great to have an option to acknowledge or dismiss it permanently once it's been addressed. That said, it's a small issue in an otherwise outstanding experience. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

OnPay simplifies and streamlines the entire payroll process, saving us time and reducing the risk of errors. Their automation, accuracy, and compliance tools help us stay on track with tax filings and deadlines without stress. Plus, their responsive support gives us confidence that any issues will be quickly resolved. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

SB

Shanda B.

President

Small-Business (50 or fewer emp.)

7/21/2025

"Great implementation experience & off to a solid start"

4.5/5

What do you like best about OnPay?

The OnPay user experience is logical and descriptive which lead to less of my time onboarding & submitting. The reports seem comprehensive so far and I didn't have to ask for anything special like I have in other systems! The connection to QuickBooks worked well AND worked immediately after my first submission. Additionally, my onboarding specialist actually reached out by phone (yes, in 2025!) to introduce herself and answer any questions. All in all - a solid and appreciated start!! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There was a weird hiccup during implementation around the expected date of the first payroll. It wasn't the end of the world in our situation and everything else was positive, so we rolled with it and kept going. In the end, while we missed our requested date we were ready and submitted only a couple days later. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

Payroll and related multi-state tax compliance Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Small-Business (50 or fewer emp.)

6/16/2026

"Effortless Payroll with Excellent Support"

5/5

What do you like best about OnPay?

I like OnPay for its ease of use, as navigating the site was very easy. I also appreciate the excellent customer service they provide. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

It would be nice if they have a mobile app to go with their awesome site. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

OnPay solves payroll problems, and I like the ease of use and excellent customer service. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Lisa A L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa A L.")
LL

Lisa A L.

Business Owner, Virtual Bookkeeper

Small-Business (50 or fewer emp.)

6/27/2025

"OnPay is a comprehensive payroll solution with low prices and fantastic customer service!"

5/5

What do you like best about OnPay?

OnPay's prices are low and fair in comparison to other payroll services. The company does seem to care about their clients and prices the fees accordingly. The customer service is beyond amazing. They are quick to respond to questions and issues and provide knowledgeable and helpful information that make it easy to complete/correct any issues. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

OnPay's onboarding system seems drawn-out and clunky compared to other payroll providers. It it confusing for both our firm and our clients when they self-onboard.

Setting up the 2-run payroll cycle for a bi-monthly payroll run on a month that is almost over is almost impossible without customer service's assistance.

OnPay's opening the account for running payroll is not a quick process. They take quite a long time from the time the micro-deposits are received to do the behind-the-scenes work in order for the client to be able to run payroll. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

OnPay accurately provides payroll taxes in accordance with all local, State and Federal laws. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment")
UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/28/2026

"Great Customer Service and Friendly Staff"

5/5

What do you like best about OnPay?

Great customer service and friendly staff. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Some aspects of their website are hard to navigate. Review collected by and hosted on G2.com.

What problems is OnPay solving and how is that benefiting you?

Payroll and onboarding. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

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