--- title: Onna Reviews meta\_title: 'Onna Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Onna works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- ### Onna Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** at Onna, noting their professionalism and commitment to client needs. [(2 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1093843&qs=pros-and-cons#reviews) Users appreciate the **easy navigation** of Onna, finding the interface intuitive and efficient for various investigations. [(2 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1095489&qs=pros-and-cons#reviews) Users find Onna's **efficient unified search** saves them hours by consolidating data from various platforms seamlessly. [(2 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1095229&qs=pros-and-cons#reviews) Users commend Onna for its **seamless integration** with various tools, enhancing efficiency in investigations and compliance reviews. [(2 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1095264&qs=pros-and-cons#reviews) Users highlight the **exceptional onboarding experience** with Onna, appreciating the team's professionalism and tailored support. [(2 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2013645&qs=pros-and-cons#reviews) Users experience **slow performance** with Onna, particularly when managing large datasets, impacting overall workflow efficiency. [(2 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1093741&qs=pros-and-cons#reviews) Users find Onna's pricing to be **expensive** and sometimes struggle with performance when managing large datasets. [(1 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2123678&qs=pros-and-cons#reviews) Users find the **initial setup and integration challenges** troublesome, affecting speed and customization of their workflows. [(1 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2123708&qs=pros-and-cons#reviews) Users find the **insufficient training** challenging, particularly with technical setups and limited reporting options. [(1 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2123721&qs=pros-and-cons#reviews) Users find **integration issues** challenging, affecting setup speed and requiring manual effort that hinders workflow efficiency. [(1 mentions)](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1094439&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Onna ##### 1. Customer Support Users value the **exceptional customer support** at Onna, noting their professionalism and commitment to client needs. [ See 2 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1093843&qs=pros-and-cons#reviews) See Related User Reviews PC Pra C. Mid-Market (51-1000 emp.) 5.0/5 "An excellent tool, better service" What do you like about Onna? My customer success experience at Onna has been unlike any other I've had in my professional life or, frankly, outside of work. The team at Onna is ab ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Sales professional at a service provider that utilizes Onna to solve client challenges." What do you like about Onna? The Onna team is extremely professional and easy to partner with on opportunities. They provide a unique solution to the market that helps us support ##### 2. Easy Navigation Users appreciate the **easy navigation** of Onna, finding the interface intuitive and efficient for various investigations. [ See 2 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1095489&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you like about Onna? Onna’s unified search across diverse data sources is efficient and intuitive. It integrates well with tools like Slack, Google Workspace and Microsoft PC Pra C. Mid-Market (51-1000 emp.) 5.0/5 "An excellent tool, better service" What do you like about Onna? My customer success experience at Onna has been unlike any other I've had in my professional life or, frankly, outside of work. The team at Onna is ab ##### 3. Efficiency Users find Onna's **efficient unified search** saves them hours by consolidating data from various platforms seamlessly. [ See 2 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1095229&qs=pros-and-cons#reviews) See Related User Reviews AS Anshuman S. Enterprise (\> 1000 emp.) 4.0/5 "Onna excels in legal compliance" What do you like about Onna? Its powerful unified search saves hours by pulling data from multiple platforms (email, cloud, chats) into one place. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you like about Onna? Onna’s unified search across diverse data sources is efficient and intuitive. It integrates well with tools like Slack, Google Workspace and Microsoft ##### 4. Integrations Users commend Onna for its **seamless integration** with various tools, enhancing efficiency in investigations and compliance reviews. [ See 2 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1095264&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you like about Onna? Onna’s unified search across diverse data sources is efficient and intuitive. It integrates well with tools like Slack, Google Workspace and Microsoft PC Pra C. Mid-Market (51-1000 emp.) 5.0/5 "An excellent tool, better service" What do you like about Onna? My customer success experience at Onna has been unlike any other I've had in my professional life or, frankly, outside of work. The team at Onna is ab ##### 5. Onboarding Users highlight the **exceptional onboarding experience** with Onna, appreciating the team's professionalism and tailored support. [ See 2 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2013645&qs=pros-and-cons#reviews) See Related User Reviews PC Pra C. Mid-Market (51-1000 emp.) 5.0/5 "An excellent tool, better service" What do you like about Onna? My customer success experience at Onna has been unlike any other I've had in my professional life or, frankly, outside of work. The team at Onna is ab ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Sales professional at a service provider that utilizes Onna to solve client challenges." What do you like about Onna? The Onna team is extremely professional and easy to partner with on opportunities. They provide a unique solution to the market that helps us support ### 5 Cons or Disadvantages of Onna ##### 1. Slow Performance Users experience **slow performance** with Onna, particularly when managing large datasets, impacting overall workflow efficiency. [ See 2 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1093741&qs=pros-and-cons#reviews) See Related User Reviews AS Anshuman S. Enterprise (\> 1000 emp.) 4.0/5 "Onna excels in legal compliance" What do you dislike about Onna? The pricing model can be opaque and expensive for mid-sized teams, with steep jumps for additional data or features. Sometimes it is sluggish in perfo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you dislike about Onna? The initial setup and configuration can be a bit technical without guided support. Some integrations, while helpful, require manual intervention to sy ##### 2. Expensive Users find Onna's pricing to be **expensive** and sometimes struggle with performance when managing large datasets. [ See 1 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2123678&qs=pros-and-cons#reviews) See Related User Reviews AS Anshuman S. Enterprise (\> 1000 emp.) 4.0/5 "Onna excels in legal compliance" What do you dislike about Onna? The pricing model can be opaque and expensive for mid-sized teams, with steep jumps for additional data or features. Sometimes it is sluggish in perfo ##### 3. Improvement Needed Users find the **initial setup and integration challenges** troublesome, affecting speed and customization of their workflows. [ See 1 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2123708&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you dislike about Onna? The initial setup and configuration can be a bit technical without guided support. Some integrations, while helpful, require manual intervention to sy ##### 4. Insufficient Training Users find the **insufficient training** challenging, particularly with technical setups and limited reporting options. [ See 1 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=2123721&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you dislike about Onna? The initial setup and configuration can be a bit technical without guided support. Some integrations, while helpful, require manual intervention to sy ##### 5. Integration Issues Users find **integration issues** challenging, affecting setup speed and requiring manual effort that hinders workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/onna/reviews?filters%5Bsentiment_snippet%5D=1094439&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined and reliable information management" What do you dislike about Onna? The initial setup and configuration can be a bit technical without guided support. Some integrations, while helpful, require manual intervention to sy ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 9/18/2023 "Great tool for common data sources" 4/5 What do you like best about Onna? Onna is great for evaluating and exporting data from many commonly used data sources. They have a wide selection of available data connections and their support team is top notch. Review collected by and hosted on G2.com. What do you dislike about Onna? Requires some planning on the user's part, particularly for larger data sets, to ensure collections can be completed in a timely manner while being mindful of any data usage constraints. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? Onna has been a great help by allowing us more freedom to search and export our Slack data in a usable format. The collection process is particularly smooth for smaller collections. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EC Emmi C. Enterprise (\> 1000 emp.) 2/23/2023 "Excellent aggregation of Slack GRID" 5/5 What do you like best about Onna? We have a massive amount of workspaces and Onna makes it easy to quickly and efficiently search for people/messages/files across every single one of them. The ease and the efficiency of searching makes Onna great for our uses. Review collected by and hosted on G2.com. What do you dislike about Onna? Sometimes when exporting search results, especially more considerable amounts of results, the export will hang, giving very little clue as to why. It also often takes several hours to get notified that the export failed. It would also be super helpful if there was a way to text-query with the advanced search feature instead of the query-builder. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? Quickly and efficiently searching across a large number of workspaces is an absolute breeze with Onna. The ability to create Advanced searches with many conditions really helps us pare down our search results and get to exactly what we are looking for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SV Sierra V. Enterprise (\> 1000 emp.) 2/23/2023 "Onna makes legal holds easy." 4/5 What do you like best about Onna? Onna makes it easy to put legal holds in place in regards to our Slack instance. The customer success team is knowledgable and is always looking for ways for us to get the most value out of our plan. There are more tools besides Slack that are available to bring into Onna as well. Review collected by and hosted on G2.com. What do you dislike about Onna? Some aspects of the admin dashboard are not easy to navigate, and it took more time than it should have to set up the permissions/connections with Slack. Sometimes trying to get to the window we needed to perform an action wasn't clear. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? We use this for eDiscovery at my organization and connect it to our Slack instance to help our legal team. It syncs the data and allows for preservations of data that are held regardless of retention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lissette L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lissette L.") LL Lissette L. Enterprise (\> 1000 emp.) 2/24/2023 "Discovery use review." 3.5/5 What do you like best about Onna? The customer service and the people. I like being able to provide feedback on new services. However, there should be a steep discount for the time given on rolling these out, but instead, our support time response was rolled back, and the price went up. Review collected by and hosted on G2.com. What do you dislike about Onna? The integrations should have a higher security standard. Once the connections are in place - the data pulled should be more inclusive, especially when it comes to JIRA tickets. Salesforce data pull should also be able to draw more than just the essential data. Workspaces, preservations and in-place preservations - these options are confusing, and the differences should be laid out more clearly. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? Pulling data from JIRA and slack. Would like to be able to pull data by exact search or narrow down the date - rather than a date range. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AM Amanda M. Enterprise (\> 1000 emp.) 2/23/2023 "Some good, some not so good." 3.5/5 What do you like best about Onna? The platform is very user-friendly and easy to use. If you are looking to run searches on emails, this is a very helpful tool. The customer service folks are also very helpful and nice. Review collected by and hosted on G2.com. What do you dislike about Onna? The time for Google products to sync into Onna is painfully long. It is hard to explain to outside counsel that we need multiple weeks to sync data before we can even start to run searches, export to a traditional ediscovery vendor, etc. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? Onna allows us to have a central platform of documents to review before we hit the discovery stage in litigation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel V.") DV Daniel V. Intake Process Manager Mid-Market (51-1000 emp.) 2/15/2023 "very interesting tool for data management, knowledge management, and more." 4/5 What do you like best about Onna? The layout and functionality of the software are very intuitive. It shows real thought went into the platform as it was designed. It was better than previous, less stable solutions. Review collected by and hosted on G2.com. What do you dislike about Onna? Responses times from Onna support is sometimes a little laggy, and the training section could use a little more content...but it's been getting better. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? Onna has been helping some of our systems in cross-platform environments, to connect data and perform extensive search functions. It has helped us increase productivity and see better results than our previous solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Katie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie M.") KM Katie M. Enterprise (\> 1000 emp.) 2/23/2023 "Onna is a great product for ediscovery" 5/5 What do you like best about Onna? Customer service and client outreach is very good, the team we have in place is always responsive and helpful whenever we reach out with questions. Review collected by and hosted on G2.com. What do you dislike about Onna? There are bugs that pop up more often than I would like. The engineering team is usually responsive but turnaround time can be slow. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? We use Onna as an e-discovery tool and it currently hosts our Slack and Quip databases on its platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chavay W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chavay W.") CW Chavay W. Paralegal Enterprise (\> 1000 emp.) 2/23/2023 "Reviw" 3/5 What do you like best about Onna? I like the search functionality. I like the new update, which allows us to see additional metrics when uploading and exporting. Review collected by and hosted on G2.com. What do you dislike about Onna? I think the product is not as user friendly as expected. We have ran into a lot of collection issues that I wished we didn't experience. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? We were experiencing some collection issues as it relates to google suite, at this time we have still had issues doing this. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Mid-Market (51-1000 emp.) 6/9/2022 "Great, support and partnership team have been engaging and answered our needs" 4/5 What do you like best about Onna? the number of data sources that is support and the fact that custom metadata is also preserved as part of that collection exercise. Coupled with the ability to target collections and filter prior to syncing. The preoactive sync is also something unique against the other tools we have. Review collected by and hosted on G2.com. What do you dislike about Onna? the search and overal layout of the results. It something hard to get a clear picture of data when you want to focus on one custodian or a channel. Maybe a file tree or filterable table view that shows more Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? custom data sources that are not the norm such as salesforce, zendesk. Those data connectors allow us to increase our service capabilities for our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 3/24/2022 "Slack Archiving and Legal Review" 4/5 What do you like best about Onna? Onna is an excellent tool for archiving a copy of all Slack communication with the ability to give rights to HR and Legal teams to perform reviews and logging. Review collected by and hosted on G2.com. What do you dislike about Onna? There is a bit of a learning curve to the search query but once you get familiar with it the search functionality can be a powerful tool. Review collected by and hosted on G2.com. What problems is Onna solving and how is that benefiting you? Legal Holds HR Violations Data Recovery Review collected by and hosted on G2.com. 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