--- title: Onfleet Reviews meta_title: 'Onfleet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 141 reviews by the users' company size, role or industry to find out how Onfleet works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 141 scale: '5' date_modified: '2026-07-13' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Onfleet Reviews **Vendor:** Onfleet **Category:** [Last Mile Delivery Software](https://www.g2.com/categories/last-mile-delivery) **Average Rating:** 4.6/5.0 **Total Reviews:** 141 ## About Onfleet Onfleet makes it easy for businesses to manage and analyze their local delivery operations. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Onfleet is based in San Francisco, California. ## Onfleet Pros & Cons **What users like:** - Users value the **delivery efficiency** of Onfleet, significantly improving punctuality and route management for better customer satisfaction. (5 reviews) - Users appreciate the **efficient delivery management** of Onfleet, enhancing productivity and customer satisfaction for dispensaries. (4 reviews) - Users appreciate the **ease of use** of Onfleet, facilitating quick adaptation and enhancing productivity immediately. (4 reviews) - Users highlight the **efficiency improvement** Onfleet provides, enhancing delivery speed and customer satisfaction significantly. (4 reviews) - Users appreciate the **ease of data management** with Onfleet, enhancing productivity and customer satisfaction through precise delivery routes. (4 reviews) - Experience Quality (3 reviews) - Integrations (3 reviews) - One-Stop Solution (3 reviews) - Users appreciate the **route optimization** of Onfleet, enhancing efficiency and customer satisfaction for dispensary deliveries. (3 reviews) - Routing Management (3 reviews) **What users dislike:** - Users express frustration over **limited features** in Onfleet, particularly regarding analytics and communication tools. (3 reviews) - Users are frustrated by **missing features** like read receipts and vehicle management, hindering their overall experience. (3 reviews) - Users face **routing issues** with Onfleet, from delayed features to inadequate route insights and communication problems. (3 reviews) - Users find the **inefficient routing** to be problematic, preferring their own dispatch capabilities for better outcomes. (2 reviews) - Users face **insufficient information** regarding driver communications, with delays in accessing call or text records leading to frustration. (2 reviews) - Limited Reporting (2 reviews) - Notification Issues (2 reviews) - Poor Reporting (2 reviews) - Slow Loading (2 reviews) - Users experience **slow performance** with Onfleet, needing to reload pages and facing delays during tasks and feature launches. (2 reviews) ## Onfleet Reviews ### 1. Onfleet Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Grey E. | Outside Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Onfleet?** Onfleet makes tracking our drivers very easy **What do you dislike about Onfleet?** Our system is a bit dated so making sure it gets into Onfleet can be a hassle at times. **What problems is Onfleet solving and how is that benefiting you?** It helps us see where our drivers are and give real time delivery times to our customers ### 2. Accurate and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kerri D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Onfleet?** Accurate arrival times, excellent for making a route for you, it takes the guess work out of where your drivers need to go with the auto assign feature. Love that we can include notes as well **What do you dislike about Onfleet?** Not a whole lot, honestly. its the best routing service I've ever used. **What problems is Onfleet solving and how is that benefiting you?** Who goes where, and when. ### 3. delivery manager **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin C. | delivery manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** It helps us add order to the day and really organize our routes **What do you dislike about Onfleet?** Routes are sometimes too general and time windows too generous **What problems is Onfleet solving and how is that benefiting you?** They are grouping people together which helps us see who can be done at similar times ### 4. It powers our company **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** The openness of the API. It allows us to be super creative with how we use the system. **What do you dislike about Onfleet?** I wish the driver app UI/UX was better. It's a little clunky. **What problems is Onfleet solving and how is that benefiting you?** Order routing, task management, source of truth ### 5. I Love OnFleet **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed J. | Logistics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Real Time Driver Location is the best feature Easy Route Assignments **What do you dislike about Onfleet?** Sometimes the driver freezes in the app and it doesn't update the location **What problems is Onfleet solving and how is that benefiting you?** OnFleet solves many problems and allows managers to keep tabs on drivers. ### 6. Best Delivery Scheduling Software **Rating:** 5.0/5.0 stars **Reviewed by:** Erick B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** Scheduling, ETA Notifications, POD, Routing, Tracking **What do you dislike about Onfleet?** Not very customizable, limited API. Only available for the top membership tiers **What problems is Onfleet solving and how is that benefiting you?** Easy way to schedule, and track delivery orders. Our customers gets ETA notification and can track their delivery driver ### 7. Easy to use, effective, consistent. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom T. | Tech Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** Clean UI, good customer support, reasonably intuitive, and reliable. **What do you dislike about Onfleet?** I'm hopeful they'll introduce route cloning soon; cloning many individual tasks can be laborious. **What problems is Onfleet solving and how is that benefiting you?** OnFleet makes large-scale dispatching a breeze which could otherwise be a very painful undertaking. ### 8. Massillon #264 **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Knowing where our drivers are located. How long it takes to make a delivery. **What do you dislike about Onfleet?** Sometimes not conducive to spur of the moment changes or additions. **What problems is Onfleet solving and how is that benefiting you?** Eventually reviewing the delivery orders will help be more efficient. ### 9. Onfleet overall has been a great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** It helps coordinate our deliveries to be the most fuel-efficient. It also allows us to be able to provide our customers with a better timeframe on when they can expect their deliveries. **What do you dislike about Onfleet?** The biggest downside is when a driver starts a task and then clicks navigate, it only shows the coordinates for the destination and not the actual address. I wish there could be the capability to change colors for the tasks. For example, some of our trucks can only handle a certain amount of weight. So when I am assigning the deliveries it would make it easier to visually see that these tasks need to be assigned to a specific driver. We have never been able to use the auto-assign route optimization because of the nature of our business and the multiple capacity beta feature does not work as I thought it was going to. **What problems is Onfleet solving and how is that benefiting you?** It is providing better communication between us and our customers. It is helping us fit in more deliveries daily because we can have better estimates of when drivers will be done with their tasks. With the current price of diesel, Onfleet also helps us make our routes more fuel-efficient. ### 10. So good to have integrated routing system **Rating:** 4.5/5.0 stars **Reviewed by:** Trent N. | Business Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Onfleet?** We've got away from Spreadsheets and now fully integrated so it's nice and seemless. **What do you dislike about Onfleet?** Need to work on failed delivery options but only a minor point **What problems is Onfleet solving and how is that benefiting you?** Allows us to keep customers updated on delivery times. ### 11. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Being able to see how long it takes for a driver to do a delivery and also being able to see an estimated time of arrival along with contacting the customer when the driver is close to arriving **What do you dislike about Onfleet?** I dislike not being able to see how far they are from the home base or seeing how long it takes for them to get back; I would also like to see an easier way of seeing past deliveries **What problems is Onfleet solving and how is that benefiting you?** They fixed the problem of being able to track where the driver is or when they will arrive at the location, and we are being more productive because of the program ### 12. Onfleet has been super helpful in automating routing. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Onfleet is most helpful in it's routing and tracking capabilities. Using it has allowed me to scale up my driver pool with less of a need of route training. **What do you dislike about Onfleet?** It would be helpful if there were more analytics around service times so that they can update in real-time so ETA's could be better. **What problems is Onfleet solving and how is that benefiting you?** Onfleet has been integral in ensuring that we are giving the most efficient routes to our drivers ### 13. Very easy to use ! **Rating:** 4.5/5.0 stars **Reviewed by:** Alizée G. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Onfleet?** Easy to use, overview, organization of tours, follow-up of deliveries and drivers **What do you dislike about Onfleet?** Take time to assign tasks to different drivers **What problems is Onfleet solving and how is that benefiting you?** Creation of routes, tracking of drivers in real time, verification of deliveries ### 14. Onfleet has made a world of difference in managing and tracking our daily shipments. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Onfleet?** I can let my customers know where their delivery is, and when they can expect it. **What do you dislike about Onfleet?** I haven't found anything about Onfleet that I don't like. I guess I would have to say keeping the data stored from our customer. **What problems is Onfleet solving and how is that benefiting you?** Onfleet has let me track where my driver is at all times, and has cut down on calls to the driver checking ETA's on deliveries. ### 15. Great Integration with Blaze **Rating:** 5.0/5.0 stars **Reviewed by:** Billy O. | Manufacturing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** With blaze integration onfleet offers a organized delivery process that our drivers and customers love **What do you dislike about Onfleet?** Not very cannabis business friendly due to FCC **What problems is Onfleet solving and how is that benefiting you?** Delivery organization and customer eta ### 16. Onfleet Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Being able to keep track of active delivery orders and see our drivers on their route in real time. This allows us to communicate to our guest about the status of their orders. **What do you dislike about Onfleet?** I find Onfleet hard to navigate sometimes, especially when it comes to making changes to an existing route. A lot of this could be standard user error as I'm still learning how to best utilize the platform. **What problems is Onfleet solving and how is that benefiting you?** Onfleet is helping us maintain transparency with our guests about the status of their order, and allows us to track our cannabis products thoroughly per the CRA regulations put in place. ### 17. Great service thats constantly improving. **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about Onfleet?** easy platform to navigate and teach new teammates on **What do you dislike about Onfleet?** lack of integrations for other platforms such as shopify **What problems is Onfleet solving and how is that benefiting you?** Customer satisfaction with confirmation photos ### 18. Easy software that integrates with everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** The API integrations with other 3rd party services **What do you dislike about Onfleet?** There is no "return to base" button to trigger between tasks, so we have to factor in stops back at the warehouse between deliveries manually **What problems is Onfleet solving and how is that benefiting you?** The automatic integration with Meadow & Paytender is super helpful. The ability to call from a ghost number is great, too. ### 19. Great software for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Shala M. | Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Onfleet?** I like the fact that the drivers have to take photos to complete their deliveries **What do you dislike about Onfleet?** Not being able to route for the next delivery day while the driver is out delivering **What problems is Onfleet solving and how is that benefiting you?** We know where our drivers are at all times as long as their app is on ### 20. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Laila S. | live ops associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Onfleet?** I love that you get to keep track of drivers live, edit notes and provides live information on the tasks created. its definitely helped our workflow immensely. **What do you dislike about Onfleet?** There is nothing about onfleet that i dislike. **What problems is Onfleet solving and how is that benefiting you?** its helping provide exceptional real time solutions. ### 21. OnFleet Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Supervisor of Ecommerce Delivery Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** the ease of use and the ability to see the detailed timings for tracking each delivery **What do you dislike about Onfleet?** The map overview is too dark, it would be nice if there were more options **What problems is Onfleet solving and how is that benefiting you?** They are working on creating driver manifest for our delivery team ### 22. Can't recommend enough. Exponentially beneficial to our operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinny M. | Co-Founder / Tech & Design Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Onfleet?** The team at Onfleet is incredibly helpful in troubleshooting and quick to respond. **What do you dislike about Onfleet?** It does not currently have a direct API key for Shopify so having to route orders through Zapier to the Onfleet system is an extra step but I believe they said they were working on this and it is in their pipeline. **What problems is Onfleet solving and how is that benefiting you?** Optimizing driver routes and sending out the proper notifications for delivery updates to our customers. ### 23. My experience with OnFleet has positively effected our process in Cannabis Delivery. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Onfleet?** I like the accuracy of tracking as well as the integration capabilities. **What do you dislike about Onfleet?** There are some bugs with new build address locations. **What problems is Onfleet solving and how is that benefiting you?** The issues with last mile delivery that we are experiencing are being resolved by OnFleets services. ### 24. It is very good for planning routes **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco R. | Jefe de logística, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** The platform is noble for that, it is manipulable, so far it serves a lot. **What do you dislike about Onfleet?** Very little, only the delivery point needs to be improved **What problems is Onfleet solving and how is that benefiting you?** Make an improvement for the exact delivery point or deliver or make routes by coordinates ### 25. Onfleet is superior **Rating:** 5.0/5.0 stars **Reviewed by:** John J. | Co-Founder - Chief Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Onfleet?** Ease of use for drivers - integration friendly **What do you dislike about Onfleet?** When you use toll-free numbers to mask the Apple and android apps block those numbers and label them as spam. This makes it very difficult on drivers as well because you have also turned off the text messaging capabilities for cannabis delivery. This is extremely difficult to keep things on track due to having to call dispatch to dial the customer directly several times in order for them to pick up and not believe that is it it is a spam call. The driver needs to be able to either call direct with a mask that isn't going to be indicated as a spam call or be able to text in order to communicate without having to call back to Dispatch. **What problems is Onfleet solving and how is that benefiting you?** Onfleet is used to keep Dispatch more efficient. ### 26. Easy integration tool to get routes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Onfleet?** It's easy to integrate, it is useful for our company and it has helped us with the drivers **What do you dislike about Onfleet?** Having multiple accounts for multiple countries **What problems is Onfleet solving and how is that benefiting you?** Route picking, task assigning. ### 27. Overall great program! Routes nicely and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea L. | Dispatch Coordinatior - Alberta, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about Onfleet?** Route optimization and ETA's are fairly accurate **What do you dislike about Onfleet?** I sometimes get frustrated when moving tasks. They'll hop around in the wrong order **What problems is Onfleet solving and how is that benefiting you?** Driver organization ### 28. Ease of use, flexibility of incorporating their model into ours **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Onfleet?** We like the easy way we can integrate Onfleet into our systems, and the way Onfleet can interact with our backend.We use API integration, and we have found this method simple to use. Their model fits our business model very easily. **What do you dislike about Onfleet?** A couple of things we would like to see come into the offering, would be improvements in the dispatchers workflow, when it comes to delivery assignment and delivery cancellations. This includes the api. **What problems is Onfleet solving and how is that benefiting you?** Tracking and controlling last mile delivery of products. Driver awareness, security and scheduling. Reduction in manual processes, reduction of inhibitors to delivery completion. ### 29. OnFleet is a great partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** The ability to track via GPS and find an almost real-time location of our drivers is not only necessary but very helpful in determining routes and performance. **What do you dislike about Onfleet?** There is not anything that I can honestly thing of. **What problems is Onfleet solving and how is that benefiting you?** OnFleet helps us contain all of the necessary information that is required by law to run our delivery service. ### 30. N/A **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Fast, up to the second information. Provides most of the information we need day to day with our Drivers on the road deliveries and Pick Ups. **What do you dislike about Onfleet?** Needs to work better with other applications. Needs to sync with other platforms. **What problems is Onfleet solving and how is that benefiting you?** Does not provide all of the information needed, at times. ### 31. Not the best and not the worse **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** I love that the support is located in theU.S. The job board for drivers, the notifications work **What do you dislike about Onfleet?** Several things. First, the price point and limited savings for Non-profits. Second, the loop of back and forth support tickets to get something solved. Three, the support staff has yet to be able to fix our issues. Four, platforms continue to be built around an on-demand workforce ( sucks). Lastly, the features are not built for business to business work-flows. The features are limited. **Recommendations to others considering Onfleet:** Do your research **What problems is Onfleet solving and how is that benefiting you?** Sending notifications to consumers ### 32. Has been a great platform for our business and is very easy to setup and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Franchisee, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** How simple it is to use, and how easy it is to use the mobile app for our drivers. **What do you dislike about Onfleet?** I would like to be able to customize colors and brighten up the website. **What problems is Onfleet solving and how is that benefiting you?** Connecting our drivers to us to deliver orders that we are taking in real time. ### 33. Great Mapping Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Onfleet?** I love that we can connect the app directly to google maps! And that you can text or call through the app as well. **What do you dislike about Onfleet?** We wish that we could upload all of the addresses from our system and then had Onfleet break routes down for us into 50 different routes. **Recommendations to others considering Onfleet:** For Synagogues that have large congregations who make deliveries for Mishloach Manot, this is a great mapping tool! **What problems is Onfleet solving and how is that benefiting you?** We are saving a significant amount of time mapping everything out ourselves. Onfleet does it for us! ### 34. The service is expensive for the volume of orders I'm processing. **Rating:** 3.5/5.0 stars **Reviewed by:** Macai P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** I like the automated updates the customers get. **What do you dislike about Onfleet?** Cost. Lack of on-demand support. Sometimes we need help here and now and email support is not helpful in real time. **Recommendations to others considering Onfleet:** Chat support. More affordable option for startups. **What problems is Onfleet solving and how is that benefiting you?** Route management and automated SMS updates to the customers. ### 35. Great but with a few kinks to iron out **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsie W. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Onfleet?** I love that it sends automated delivery text notifications to customers, which allows them to communicate directly with the driver. It's not part of my job to build delivery routes, but it's helpful that it will suggest routes to you. The amount of features it has and the intuitive interface are so helpful to our team. **What do you dislike about Onfleet?** Sometimes the backend of our website doesn't communicate well with Onfleet. It's probably an issue more on our end than theirs. Since I work in customer service, the most annoying thing is that some customers will not receive the delivery notification texts. Sometimes this is a one-off issue, but other times it's an ongoing issue. **Recommendations to others considering Onfleet:** There are a few bugs, but overall, Onfleet is an excellent delivery tracking choice! **What problems is Onfleet solving and how is that benefiting you?** It's helpful to have all the information regarding the time it takes for us to complete tasks (delivery stops). It helps us more efficiently plan our deliveries and adjust our promise to the customer. ### 36. Onfleet is amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Onfleet?** Onfleet makes it so easy to plan out routes! **What do you dislike about Onfleet?** I haven't found anything I dislike about Onfleet! **What problems is Onfleet solving and how is that benefiting you?** Onfleet solves my routing issues and the optimization feature is great. Now the drivers have better and more efficient routes. ### 37. A GREAT PROGRAM TO LIGHTEN YOUR WORK LOAD! **Rating:** 4.0/5.0 stars **Reviewed by:** BRAD M. | OFFICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** WATCHING THE VEHICLES IN MOTION. SEEING EVERYTHING IN REAL TIME. **What do you dislike about Onfleet?** SEEING MISSED STOPS. WOULD LIKE SOUNDS WHEN ITEMS CHANGE. **What problems is Onfleet solving and how is that benefiting you?** I AM ABLE TO CONCENTRATE ON THE CUSTOMER MORE ### 38. Very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** I can track my drivers to notify customers **What do you dislike about Onfleet?** Maybe an better update of location every 100FT **What problems is Onfleet solving and how is that benefiting you?** Helping with locations for better results of ETA's ### 39. Its good and efficient for routing all your drivers everywhere you need! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Easy to use and convenient for medium-small scale delivery businesses **What do you dislike about Onfleet?** Integration glitches with Blaze that lead to wrong addresses and time wasting **What problems is Onfleet solving and how is that benefiting you?** unsure ### 40. 80% custom experience, wish some features could be white-labeled **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** Trackable link page, proof of delivery photo, route optimization, automated texts, ETAs, driver status **What do you dislike about Onfleet?** API limitations, white-label experience is not very thorough. Would want to be able to embed the route information into our app. **Recommendations to others considering Onfleet:** Need easier support. Emailing back and forth stinks. Would appreciate a slack integration with my account rep or being able to have their phone number. **What problems is Onfleet solving and how is that benefiting you?** Providing our customers insight into the status of their order. Helping us with creating efficient delivery routes, ensuring our order quality and driver performance by using onfleet's time stamp tracking ### 41. Great System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** The connection to our website makes routing deliveries easy and efficient. **What do you dislike about Onfleet?** If deliveries use the same phone number but different addresses, the recipient information for all prior deliveries gets overwritten with the most recent delivery information resulting in incorrect names and confusion for drivers. **What problems is Onfleet solving and how is that benefiting you?** None at the moment. ### 42. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Onfleet?** This is a good delivery service I have seen because of the webhook which you are providing save my half of work. And also the onFleet team was cooperative on time. **What do you dislike about Onfleet?** One thing I dislike is whenever our webhook function through any error and returns it so that webhook gets disabled which is not a good thing as our production function stop working and we lost our orders. It is better to keep this thing in development only and not in production. **What problems is Onfleet solving and how is that benefiting you?** Webhook is a good thing ### 43. Onfleet has help grow our delivery business **Rating:** 5.0/5.0 stars **Reviewed by:** mstthew R. | o, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** The tracking ability of drivers is extremely helpful. We use onfleet over 20 times a day **What do you dislike about Onfleet?** I don't like that they took away the Cannabis ability for SMS texting. That was so helpful for our customers. **What problems is Onfleet solving and how is that benefiting you?** Ontime delivery ### 44. Great Routing service with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Onfleet?** Routing ease of use. Drag and drop is amazing **What do you dislike about Onfleet?** Limited in the notifications for specific client names. A bit generic in this area **What problems is Onfleet solving and how is that benefiting you?** Time. It's quick and easy to use. Mobile is great as well ### 45. Streamlined **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Onfleet?** It streamlines delivery coordination and saves time. **What do you dislike about Onfleet?** The Recipient contact options could be better **What problems is Onfleet solving and how is that benefiting you?** Onfleet allows me to coordinate deliveries without using several different websites. ### 46. The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Onfleet?** The GPS. Keeping track of all drivers is **What do you dislike about Onfleet?** The fact that you can't receive etas anymore **What problems is Onfleet solving and how is that benefiting you?** I need text messaging of etas to come back ### 47. Great routing software! **Rating:** 4.5/5.0 stars **Reviewed by:** Lewis F. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Onfleet?** Estimated times based on GPS easy routing capabilities. **What do you dislike about Onfleet?** Difficulty adding Global service times for all tasks other than automatic 5 minute and adding manual service time per task **What problems is Onfleet solving and how is that benefiting you?** Delivery to customers in need. Easy of transaction tracking. ### 48. very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel S. | PHarmacy tech, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Onfleet?** easy to use, works fast, very easy to access what i need to **What do you dislike about Onfleet?** sometimes freezes or kicks me out but not that often **What problems is Onfleet solving and how is that benefiting you?** I definitely love the picture ability to confirm deliveries ### 49. Very cool but frustratingly missing some features **Rating:** 3.5/5.0 stars **Reviewed by:** Brett K. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Onfleet?** The driver app is excellent and very intuitive. You can have drivers setup and on the road in minutes. The customer notifications and live tracking are wonderful and really impress customers. We get comments all the time about it. The automatic route optimisation is pretty good and holds up most of the time so makes setting up routes pretty fast. **What do you dislike about Onfleet?** Predictive ETA: For smaller customers the lack of predictive ETA capability is very frustrating. It leads to too many unnecessary failed deliveries and the live tracking link is really not that useful to customers if orders are densely clustered (when the first notification they get says their order is 7 minutes away it is not that helpful). Proof of Delivery: We use the photo feature when our drivers use leave orders at the front door however for whatever reason OnFleet does not make it possible (as far as we can tell) to share the image url with the customer. So if the customer wants to know where it is they have to contact customer support for more information. Driver Manifests: Many drivers request a physical manifest and there is no way easily print this off in Onfleet which bizarre. The suggested workaround is 1) export to email 2) download 3) upload to excel 4) run macro to remove redundant columns 5) filter driver name 6) print excel. For a piece of delivery software charging minimum $350 USD a month this a weird thing to be missing. Route Optimisation: We deliver primarily in Sydney, Australia which has a lot of harbour and rivers. The route optimisation is definitely not 100% and occasionally throws up some odd routes which would require amphibious delivery vehicles. Not a huge issue but can be annoying. Also because the way OnFleet optimises the route is a bit of a black box is it's impossible to work out the logic it is using. Why does it think drive A to B to C is faster than A to C to B? It provides no explanation. It would be useful if it provided more details of the route it suggested before a task was started. **What problems is Onfleet solving and how is that benefiting you?** We deliver premium wine to discerning customers so we have used OnFleet to create a distinct, differentiated delivery experience. After 9 months of running our own deliveries with onfleet we're seeing higher average order sizes , more repeat customers and a higher frequency of purchase. It's been a big success and we'll be doubling down on it in 2021. ### 50. Very helpful in managing thousands of deliveries a day **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Dispatch Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Onfleet?** Onfleet is intuitive to use. I like the live tracking of driver progress, which allows me to keep tabs on how many drivers are doing at the same time. It handles lots of deliveries. I use the export feature daily and it is easy to use. The predictive ETA feature is also helpful for ensuring deliveries are completed successfully. The colour scheme makes identifying assigned, completed, and failed deliveries very simple. As well, I don't use table view very often but it makes adjusting tasks en masse straightforward and efficient. I also like being able to categorize drivers into different teams. We deliver in different cities, so those separate teams helps keep the other locations organized. **What do you dislike about Onfleet?** Route optimization can be glitchy and create routes where two different drivers do deliveries at the same/neighbouring address, or it separates two neighbouring addresses far away from each other in the route. When this happens, I have to take extra time to fix the route manually. One other issue I run into is when I export assigned tasks for the current day, I also get tasks included in the spreadsheet that are assigned to other days. **Recommendations to others considering Onfleet:** Onfleet is a useful tool. It requires a fair bit of computer power also. There are several helpful features that I didn't discover until using Onfleet for a while. One is "Collapse All" from right-clicking the driver team name. Another is that when you want to move tasks from one driver to another, instead of dragging and dropping you can select the tasks, then right click the driver you want to move them too, and select "Assign Tasks to (driver name)". **What problems is Onfleet solving and how is that benefiting you?** Onfleet helps us route, track, and dispatch many drivers at once. It also allows us to monitor our delivery stats and see how we are doing with on time delivery. ## Onfleet Discussions - [do you guys send out product updates?](https://www.g2.com/discussions/37297-do-you-guys-send-out-product-updates) - 1 comment, 1 upvote - [Is it possible to add a global service time for all tasks?](https://www.g2.com/discussions/37172-is-it-possible-to-add-a-global-service-time-for-all-tasks) - 1 comment, 1 upvote - [Has anyone integrated OnFleet with Netsuite?](https://www.g2.com/discussions/37126-has-anyone-integrated-onfleet-with-netsuite) - 1 comment, 1 upvote - [Best way to create an API](https://www.g2.com/discussions/37119-best-way-to-create-an-api) - 1 comment, 1 upvote - [Referring technology](https://www.g2.com/discussions/33855-referring-technology) - 1 comment, 1 upvote - [View Onfleet pricing details and edition comparison](https://www.g2.com/products/onfleet/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+12%3A54%3A27+-0500&secure%5Bsession_id%5D=bb29bd82-e6e9-439f-bd08-1302f630989d&secure%5Btoken%5D=a67c44f61d062f971c92aff8ac86b57a10597e3feb4f88088dc4a5140b3c9402&format=llm_user) ## Onfleet Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Geofencing **Dispatching** - Route optimization - Auto dispatch - Order management **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Vehicle Performance - Driver Performance - Cost **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Reports** - Delivery metrics - Heat maps - Driver rating **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Generative AI - Fleet Management** - Text Summarization ## Top Onfleet Alternatives - [Tookan](https://www.g2.com/products/tookan/reviews) - 4.2/5.0 (157 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (948 reviews) - [Route4Me](https://www.g2.com/products/route4me/reviews) - 4.7/5.0 (131 reviews)