Onfleet Reviews & Product Details

Trackable link page, proof of delivery photo, route optimization, automated texts, ETAs, driver status Review collected by and hosted on G2.com.

API limitations, white-label experience is not very thorough. Would want to be able to embed the route information into our app. Review collected by and hosted on G2.com.

The connection to our website makes routing deliveries easy and efficient. Review collected by and hosted on G2.com.

If deliveries use the same phone number but different addresses, the recipient information for all prior deliveries gets overwritten with the most recent delivery information resulting in incorrect names and confusion for drivers. Review collected by and hosted on G2.com.

This is a good delivery service I have seen because of the webhook which you are providing save my half of work. And also the onFleet team was cooperative on time. Review collected by and hosted on G2.com.

One thing I dislike is whenever our webhook function through any error and returns it so that webhook gets disabled which is not a good thing as our production function stop working and we lost our orders. It is better to keep this thing in development only and not in production. Review collected by and hosted on G2.com.

The tracking ability of drivers is extremely helpful. We use onfleet over 20 times a day Review collected by and hosted on G2.com.

I don't like that they took away the Cannabis ability for SMS texting. That was so helpful for our customers. Review collected by and hosted on G2.com.

Routing ease of use. Drag and drop is amazing Review collected by and hosted on G2.com.

Limited in the notifications for specific client names. A bit generic in this area Review collected by and hosted on G2.com.

It streamlines delivery coordination and saves time. Review collected by and hosted on G2.com.

The Recipient contact options could be better Review collected by and hosted on G2.com.

The GPS. Keeping track of all drivers is Review collected by and hosted on G2.com.

The fact that you can't receive etas anymore Review collected by and hosted on G2.com.

Estimated times based on GPS easy routing capabilities. Review collected by and hosted on G2.com.

Difficulty adding Global service times for all tasks other than automatic 5 minute and adding manual service time per task Review collected by and hosted on G2.com.

easy to use, works fast, very easy to access what i need to Review collected by and hosted on G2.com.

sometimes freezes or kicks me out but not that often Review collected by and hosted on G2.com.

The driver app is excellent and very intuitive. You can have drivers setup and on the road in minutes. The customer notifications and live tracking are wonderful and really impress customers. We get comments all the time about it. The automatic route optimisation is pretty good and holds up most of the time so makes setting up routes pretty fast. Review collected by and hosted on G2.com.

Predictive ETA: For smaller customers the lack of predictive ETA capability is very frustrating. It leads to too many unnecessary failed deliveries and the live tracking link is really not that useful to customers if orders are densely clustered (when the first notification they get says their order is 7 minutes away it is not that helpful).

Proof of Delivery: We use the photo feature when our drivers use leave orders at the front door however for whatever reason OnFleet does not make it possible (as far as we can tell) to share the image url with the customer. So if the customer wants to know where it is they have to contact customer support for more information.

Driver Manifests: Many drivers request a physical manifest and there is no way easily print this off in Onfleet which bizarre. The suggested workaround is 1) export to email 2) download 3) upload to excel 4) run macro to remove redundant columns 5) filter driver name 6) print excel. For a piece of delivery software charging minimum $350 USD a month this a weird thing to be missing.

Route Optimisation: We deliver primarily in Sydney, Australia which has a lot of harbour and rivers. The route optimisation is definitely not 100% and occasionally throws up some odd routes which would require amphibious delivery vehicles. Not a huge issue but can be annoying. Also because the way OnFleet optimises the route is a bit of a black box is it's impossible to work out the logic it is using. Why does it think drive A to B to C is faster than A to C to B? It provides no explanation. It would be useful if it provided more details of the route it suggested before a task was started. Review collected by and hosted on G2.com.