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Compare Jira Service Management and Odoo Help Desk 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Small-Business (81.8% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansOdoo Help Desk
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (81.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Odoo Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while Odoo Help Desk received a slightly higher score of 9.2, indicating a more intuitive interface for creating tickets.
- Reviewers mention that Jira Service Management offers superior workflow capabilities with a score of 8.7, which is significantly higher than Odoo Help Desk's score of 6.9, suggesting that Jira provides more robust options for managing ticket workflows.
- G2 users highlight that the quality of support for Jira Service Management is rated at 8.2, compared to Odoo Help Desk's lower score of 6.4, indicating that users may find more reliable assistance with Jira.
- Users on G2 appreciate the automation features in Jira Service Management, particularly in response automation, which scored 8.8, while Odoo Help Desk's score of 7.4 suggests less effective automation capabilities.
- Reviewers say that the integration capabilities of Jira Service Management are rated highly at 9.0, making it easier to connect with other tools, whereas Odoo Help Desk's score of 7.1 indicates potential limitations in this area.
- Users report that the incident management features in Jira Service Management, particularly ticket prioritization and notifications, scored 8.7, showcasing a more efficient system compared to Odoo Help Desk, which may not prioritize tickets as effectively.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Odoo Help Desk
No pricing availableFree Trial
Jira Service Management
Free Trial is available
Odoo Help Desk
No trial information availableRatings
Meets Requirements
8.7
843
7.3
11
Ease of Use
8.2
850
7.7
11
Ease of Setup
8.0
458
7.3
11
Ease of Admin
8.0
362
6.9
6
Quality of Support
8.4
727
6.3
10
Has the product been a good partner in doing business?
8.7
339
7.7
5
Product Direction (% positive)
8.7
812
8.8
10
Features by Category
Ticket and Case Management
9.0
82
9.0
7
9.0
80
8.6
7
8.9
81
6.9
7
8.9
79
7.2
6
8.8
78
6.7
7
8.8
80
8.1
7
9.2
79
8.3
7
8.5
77
8.6
7
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
8.1
7
8.9
80
8.6
7
8.3
73
6.0
7
8.1
71
5.7
7
7.9
68
5.3
6
Platform
8.1
83
7.4
7
8.4
85
6.0
7
8.8
86
8.8
7
8.8
83
6.9
6
8.7
83
7.6
7
8.7
80
7.9
7
Administration
8.9
164
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.9
170
|
Verified
Not enough data
Service Desk
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Not enough data
Management
9.0
152
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
Functionality
9.1
158
|
Verified
Not enough data
8.8
148
Not enough data
8.7
153
|
Verified
Not enough data
8.9
151
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Not enough data
Monitoring
8.9
144
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.1
145
|
Verified
Not enough data
8.5
68
Not enough data
Management Tools
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
Generative AI
8.0
75
Not enough data
8.3
73
Not enough data
Agentic AI - Incident Management
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Not enough data
Generative AI
8.2
24
Not enough data
Agentic AI - IT Alerting
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
Incident Management
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Not enough data
Reporting
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Odoo Help Desk are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Odoo Help Desk has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Wholesale
9.1%
Retail
9.1%
Medical Devices
9.1%
Media Production
9.1%
Marketing and Advertising
9.1%
Other
54.5%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Odoo Help Desk has no discussions with answers
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