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Compare Odoo Help Desk and Zammad 
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At a Glance
Market Segments
Small-Business (81.8% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Odoo Help Desk
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (81.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Odoo Help DeskZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
Odoo Help Desk
No pricing availableZammad
No pricing availableFree Trial
Odoo Help Desk
No trial information availableZammad
No trial information availableRatings
Meets Requirements
7.3
11
8.3
8
Ease of Use
7.7
11
9.0
8
Ease of Setup
7.3
11
Not enough data
Ease of Admin
6.9
6
Not enough data
Quality of Support
6.3
10
Not enough data
Has the product been a good partner in doing business?
7.7
5
Not enough data
Product Direction (% positive)
8.8
10
8.3
7
Features by Category
Ticket and Case Management
9.0
7
8.0
5
8.6
7
7.0
5
6.9
7
6.7
5
7.2
6
Not enough data
6.7
7
Not enough data
8.1
7
6.7
5
8.3
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.1
7
7.0
5
8.6
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.3
6
Not enough data
Platform
7.4
7
Not enough data
6.0
7
Not enough data
8.8
7
Not enough data
6.9
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Odoo Help Desk and Zammad are categorized as Help Desk
Unique Categories
Odoo Help Desk has no unique categories
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Odoo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Wholesale
9.1%
Retail
9.1%
Medical Devices
9.1%
Media Production
9.1%
Marketing and Advertising
9.1%
Other
54.5%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Odoo Help Desk has no discussions with answers
Zammad has no discussions with answers
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