Compare Odoo Help Desk and Zoho Desk 
At a Glance
Market Segments
Small-Business (81.8% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Odoo Help Desk
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (81.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Odoo Help DeskZoho Desk
Star Rating
(7,435)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, boasting a significantly higher overall score compared to Odoo Help Desk. Users appreciate its flexibility to create fields and workflows, which allows for tailored solutions that meet specific business needs.
- Users say that Zoho Desk's implementation process is notably smooth, with many highlighting the quick setup and intuitive interface. In contrast, Odoo Help Desk, while praised for its simplicity, has fewer recent reviews, indicating potential challenges in user experience during onboarding.
- Reviewers mention that Zoho Desk offers robust automation tools and SLA features that are easy to configure, leading to improved efficiency. This is a key advantage over Odoo Help Desk, where users have noted that while the ticketing system is simple, it may lack the depth of automation found in Zoho Desk.
- According to verified reviews, Zoho Desk shines in its quality of support, receiving high marks for responsiveness and helpfulness. In contrast, Odoo Help Desk users have expressed concerns about support quality, which could impact day-to-day operations.
- Users highlight that Zoho Desk's ticket creation and response user experiences are well-designed, making it easy to manage customer inquiries. Odoo Help Desk, while also user-friendly, may not provide the same level of efficiency in ticket management, as indicated by its lower scores in related areas.
- G2 reviewers note that Zoho Desk's reporting and dashboard features are highly regarded, allowing businesses to gain valuable insights into their support operations. Odoo Help Desk, while functional, may not offer the same depth of reporting capabilities, which could be a drawback for users seeking detailed analytics.
Pricing
Entry-Level Pricing
Odoo Help Desk
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Odoo Help Desk
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
7.3
11
8.7
5,946
Ease of Use
7.7
11
8.5
6,026
Ease of Setup
7.3
11
8.1
5,299
Ease of Admin
6.9
6
8.3
4,921
Quality of Support
6.3
10
8.3
5,343
Has the product been a good partner in doing business?
7.7
5
8.4
4,449
Product Direction (% positive)
8.8
10
8.9
5,696
Features by Category
Ticket and Case Management
9.0
7
8.6
3432
|
Verified
8.6
7
8.5
3351
|
Verified
6.9
7
8.3
3157
|
Verified
7.2
6
8.3
2949
|
Verified
6.7
7
8.2
2674
|
Verified
8.1
7
8.4
2915
|
Verified
8.3
7
8.5
2930
|
Verified
8.6
7
8.3
2524
|
Verified
Generative AI
Not enough data
7.4
966
Not enough data
7.4
952
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
8.1
7
8.3
2875
|
Verified
8.6
7
8.6
3112
|
Verified
6.0
7
8.2
2417
|
Verified
5.7
7
8.0
2160
|
Verified
5.3
6
7.8
1921
|
Verified
Platform
7.4
7
8.1
2302
|
Verified
6.0
7
8.2
2749
|
Verified
8.8
7
8.4
2853
|
Verified
6.9
6
8.2
2306
|
Verified
7.6
7
8.3
2830
|
Verified
7.9
7
8.4
2977
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
6.0
7
8.2
2749
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Odoo Help Desk and Zoho Desk are categorized as Help Desk
Unique Categories
Odoo Help Desk has no unique categories
Reviews
Reviewers' Company Size
Odoo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Wholesale
9.1%
Retail
9.1%
Medical Devices
9.1%
Media Production
9.1%
Marketing and Advertising
9.1%
Other
54.5%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Odoo Help Desk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
