---
title: Octopus ITSM Reviews
meta_title: 'Octopus ITSM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Octopus ITSM works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-01-20'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Octopus ITSM Reviews
**Vendor:** Octopus-ITSM.com  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Octopus ITSM
Octopus-ITSM.com inc. develops, markets and operates a request and asset management software offered in the Cloud.




## Octopus ITSM Reviews
  ### 1. Exploring ITSM Solutions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2024

**What do you like best about Octopus ITSM?**

The Octopus ITSM is user friendly and has helped me when it comes to IT asset management.

**What do you dislike about Octopus ITSM?**

None at the moment as this is a new product in our organization and I'm still exploring the solution.

**What problems is Octopus ITSM solving and how is that benefiting you?**

With the new Octopus ITSM I am able to do multiple uploading of IT assets unlike the previous ITSM.

  ### 2. Helpful ITSM solution on our organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 21, 2024

**What do you like best about Octopus ITSM?**

it is easy to use and easy when it comes to integrating some applications that we need to deploy immediately and with easy administration.

**What do you dislike about Octopus ITSM?**

for now, i don't have any dislikes in this ITSM. I'm still exploring and navigating since this is new to ours.

**What problems is Octopus ITSM solving and how is that benefiting you?**

Octopus ITSM resolves our ITAM when uploading bulk or massive data easily.



- [View Octopus ITSM pricing details and edition comparison](https://www.g2.com/products/octopus-itsm/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A29%3A49+-0500&secure%5Bsession_id%5D=94dbc576-9eac-4a1e-84b4-eeb482b06676&secure%5Btoken%5D=9d07a59dd7745a2a96b1f20022c022d67bb50aa3ab0e5a0ca13ddada9882ad23&format=llm_user)

## Octopus ITSM Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top Octopus ITSM Alternatives
  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,035 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews)