# OASYS Reviews
**Vendor:** OASYS  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About OASYS
OASYS is a cloud-native Business Process Orchestration Platform that automates, streamlines, and connects enterprise operations across departments, built on a no-code architecture for teams that need speed without complexity. The Platform: OASYS unifies four integrated modules in one secure, scalable system: Workflow / Process Automation — drag-and-drop workflow builder, automated approvals, SLA tracking, real-time visibility Helpdesk Automation — automated ticketing, smart routing, first-call resolution, self-service portals Asset Lifecycle Management (ALM) — asset auto-discovery, lifecycle tracking from procurement to retirement e-Signature — secure digital signing embedded in approval and contract flows Proven at Scale: 100,000+ automated processes monthly 50,000+ connected users globally 99.9% system uptime ISO 27001 certified | ITIL compliant Trusted Globally: Enterprises across Sri Lanka, the Philippines, Egypt, Kenya, and Kazakhstan rely on OASYS to replace fragmented legacy systems with a unified digital operations platform. Integrations: Microsoft 365, Microsoft Teams, Jira, HRIS systems, and DIY API integration for custom connectivity. Who It's For: IT, HR, Finance, Procurement, Legal, and CX teams in mid-market and enterprise organisations that are automating CAPEX approvals, employee onboarding, IT change management, legal clearance workflows, and more. Visit www.oasys.global or email sales@oasys.global to request a demo.






- [View OASYS pricing details and edition comparison](https://www.g2.com/products/oasys/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A44%3A10+-0500&secure%5Bsession_id%5D=f89939f1-09cd-47ba-8843-e9b2977f6700&secure%5Btoken%5D=b76ee241b13e50d47d77701a71a3c67b1a42835433419796123e57b850270567&format=llm_user)

## OASYS Features
**Signature Process**
- Document Signing
- Reminders and Expirations
- Sign-In Process
- Mobile Signatures
- Signature Workflow
- Bulk Digital Signatures 
- Reporting
- Signature Document Creation

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Setup**
- Activities
- Flows
- Dependencies
- Notifications

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Functionality - Process Orchestration**
- Peak Demand Handling
- Process Customization
- Process Automation
- Workflow Management
- High-Stakes Process Automation

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Management**
- Updates
- Audit Trail
- Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Generation

**Integration & Adaptability - Process Orchestration**
- Third-Party Software Integration
- Endpoint Integration
- Intuitive Process Design
- Real-Time Process Monitoring
- Business Process Adaptation
- Customer-Facing Process Management
- Multi-Endpoint Execution
- Regulatory Compliance Management

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Generative AI**
- AI Text Generation

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - E-Signature**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Security and Scalability**
- Regulatory Compliance
- Signature History and Audit
- Enterprise Scalability

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Custom Branding
- User, Role, and Access Management
- Internationalization
- Performance and Reliability
- Integration APIs

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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