Step into the future of customer service with NV Desk and bid farewell to integration woes. Transform the customer support service and fuel agents’ productivity with NV Desk - a pre-integrated case management for contact centers. It allows agents to handle cases and customer interactions from voice and digital channels from one unified case management screen -without additional CTI integration or connectors. NV Desk has ready integrations available for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers. Features: Creates cases automatically for all interaction be it voice, digital, or social. Click to dial directly from cases within Agent Workspace. Screen-pop cases associated with existing customer interaction Various advanced filters, multi-tab controls, toggle columns, etc., help stay systemized. Configurable templates for smart Email and SMS notifications. Easy to configure locale settings and notification templates for individual agents. Equipped with a powerful reporting engine that simplifies historical reporting. Comprises separate interactive case dashboards for agents and supervisors.