Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it as would my team. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

NinjaOne offers a wide range of tools for remote desktop services, making it easy to apply changes without interrupting the end user. I also like that you can write scripts in CMD or PowerShell, and that Ninja provides a library of ready-made scripts that can be deployed to a computer almost instantly. From the available windows, you can open File Explorer and Task Manager, which helps you quickly pinpoint deeper issues, such as memory leaks. The platform is straightforward to learn, and most key functions are clearly displayed on the dashboard. Customer support has been excellent as well, with one-to-one sessions in addition to standard technical support. As someone who uses the full feature set regularly, I rarely run into problems. Review collected by and hosted on G2.com.

When remotely connected to a user, there are no chat logs available. As a result, the technician has to either take screenshots or manually copy the conversation across. Review collected by and hosted on G2.com.

What stands out most about NinjaOne is how simple and fast it makes IT management, without sacrificing power.

The interface feels clean and intuitive, so I’m not digging through endless menus just to find what I need. At the same time, it’s still very capable: remote monitoring, patch management, scripting, and automation all feel tightly integrated rather than bolted on as separate pieces.

Another major plus is its speed and reliability. Tasks like remote access or running scripts usually execute quickly, and that makes a real difference in day-to-day IT work. Review collected by and hosted on G2.com.

One area for improvement in NinjaOne is reporting flexibility, as more advanced or highly customized reports can sometimes require additional effort. Review collected by and hosted on G2.com.

The number of tools available in one centralized management hub is excellent. We use this management and monitoring system daily for our clients, and as an MSP supporting many organizations, it makes serving our customers much simpler.

With alerts, automations, scripts, custom fields, and NinjaOne Remote with behind-the-scenes access, we can quickly find device information and keep tabs on overall health. The areas we most commonly implement for our organizations are RMM, endpoint management, and patching. We’ve also started expanding into other services, such as MDM and NinjaOne Connect, and once you learn each module, they’re easy to roll out across the board.

Whenever we need assistance, customer service is quick to respond and, when necessary, escalates to qualified technicians for the specific scenario. Review collected by and hosted on G2.com.

Overall, NinjaOne has been a very effective solution for MSP technicians like me at Acruity. That said, there are a couple of issues I’ve noticed while using Ninja.

The first is Apple patching. Patching on Apple devices (macOS, iOS) has been somewhat inconsistent, both in terms of success and in how statuses are reported in Ninja. When reviewing patching activity, we’ve often seen cases where the status of whether updates were successful shows as unknown.

Another area I’d like to see improved is visibility for MSPs into endpoint errors and alerts. At times, it feels like NinjaOne representatives can pull more detailed information from the back end than we’re able to access on our side. More transparency into what’s happening would likely save time for both MSPs and support. That said, if there’s a security reason this information isn’t generally available to MSP technician accounts, I understand. Review collected by and hosted on G2.com.

What I like most about NinjaOne is that it makes my daily work as an IT service provider noticeably easier. I can see the status of all my customers’ devices in one place and quickly identify where something needs my attention.

Patch management, alerts, software deployment, and scripts save me a lot of repetitive work and several hours each week. The interface feels modern and well organized, without being overloaded. I was also pleasantly surprised by how easy the onboarding was. Whenever I had a question, the support team responded quickly and genuinely tried to help.

NinjaOne is certainly not the cheapest solution, but for me, the time saved and the better overview of my customers’ systems make it worth the investment. Review collected by and hosted on G2.com.

At the moment, there is honestly nothing I really dislike about NinjaOne. It works reliably, covers everything I currently need, and makes my daily work noticeably easier. So far, I have not come across any major issues or limitations that negatively affect my workflow. Review collected by and hosted on G2.com.

What I like most about NinjaOne is its Patch Management. It’s very easy to implement and has proven extremely reliable, both for deploying updates and for uninstalling problematic patches when needed. As a result, it has significantly reduced the time we spend managing Windows updates across our customers’ environments.

I also really appreciate the built-in remote access. Because it works through the NinjaOne agent, I can securely connect to servers and workstations from anywhere without requiring users to take extra steps. This has made remote support noticeably faster and more efficient.

Another feature I use regularly is software deployment. It works well right out of the box, and with PowerShell scripting it can be customized to automate even more complex installations. That flexibility has helped us standardize deployments and save a considerable amount of time. Review collected by and hosted on G2.com.

The biggest limitation for me is the monitoring system. While it’s excellent for standard endpoint management, I’ve found it less effective for more advanced infrastructure, such as Veeam Backup & Replication or VMware ESXi hosts. I’d like to see more comprehensive built-in monitoring templates, along with greater flexibility for these kinds of enterprise workloads.

Another challenge is alert management. It can be hard to exclude devices that are intentionally offline for long periods. For example, we have NAS devices that are powered on only during the weekend to run backups and then shut down again. So far, I haven’t found a straightforward way to avoid unnecessary offline alerts in these cases without resorting to workarounds.

On the community side, I expected a larger and more active library of shared scripts and automations. While there are some useful contributions, I’ve often had to write my own PowerShell scripts or rely on AI tools to create reliable installation and automation scripts because I couldn’t find suitable examples.

Finally, although NinjaOne has started introducing AI-powered features, I still think there’s room to grow. I’d like to see AI more deeply integrated into scripting, monitoring recommendations, alert analysis, and automated remediation to further reduce the amount of manual work required from IT administrators. Review collected by and hosted on G2.com.

I’ve been using NinjaOne for about five years now, and it continues to be one of the most reliable and user-friendly IT management tools I’ve ever worked with. The platform is intuitive, easy to deploy, and incredibly stable, we’ve experienced virtually no downtime throughout our use.

One of NinjaOne’s greatest strengths is how seamless it is to deploy and manage across environments. The integration between their various tools including backup and enterprise-level endpoint protection is smooth and efficient, allowing us to centralize our management and support processes with ease.

NinjaOne also stands out for its training resources and community engagement. Their extensive library of learning materials and monthly open office hours provide direct access to professional engineers who are always willing to help. If they don’t have an immediate answer, they follow up promptly and even product improvement suggestions are taken seriously and often acted upon.

We run the tool 24x7x365, and it has become a cornerstone of our operations. The customer support team is exceptional, fast, knowledgeable, and always ready to connect you with the right person to resolve any issue.

Overall, I would highly recommend NinjaOne to organizations of any size looking to centralize IT management, monitoring, and support. It’s a reliable, easy-to-use, and well-supported solution that continues to deliver excellent value year after year. Review collected by and hosted on G2.com.

Our company has never experienced any issues with Ninja One to report. Review collected by and hosted on G2.com.

Continiously being updated. Has an app that works on smart devices that allows me for quick fixes and checks.

The UI is clean and easy to understand.

Support has been fantastic. I can call for support which is rare with other RMM providers on the market.

AI can be improved. Would like to see more for resolution and customer /support interaction with AI and possibly with scripting as well. Review collected by and hosted on G2.com.

Patching is the biggest downfall for us.

Where NinjaOne fails in the patching is that any appliation that is open or needs some sort of client interaction, the patch updates fail. such as WebEx, CCLeaner, Chrome, FireFox and M365.

More specific for M365, is that if a user has a computer with M365 installed on it but the user using the computer is only licensed to use M365 online only, the M365 app is rarely ever used (never used if the employee uses only the online M365), yet because there is an install of M365 on the computer, the update will fail because the app is not activated or the user is not logged into M365 apps on the computer. Review collected by and hosted on G2.com.

What I like most about NinjaOne is how much it streamlines our day-to-day IT management. The interface is clean and intuitive, so new techs on our team can get up to speed quickly with minimal training. Patch management and remote monitoring run reliably in the background, which has reduced the time we spend manually checking endpoints. The remote access tool is fast and rarely drops the connection, which is especially important when we’re troubleshooting urgent issues. It also integrates smoothly with our other tools (ticketing, documentation, etc.), so we’re not constantly jumping between platforms. Overall, it saves our team meaningful time each week and makes it easier to stay on top of a growing number of devices. Review collected by and hosted on G2.com.

One area where NinjaOne still has room to grow is the asset management module—it doesn’t yet cover everything we’d like, so we sometimes have to rely on a separate tool. Tightening up asset management and simplifying the initial setup would make the product even stronger. Review collected by and hosted on G2.com.

NinjaOne provides seamless remote access to our systems, significantly streamlining our update, management, and troubleshooting processes. A standout feature is the ability for administrators to input credentials while a user remains logged in, which has proven invaluable for profile-specific installations and related administrative tasks. Furthermore, the customer support team is exceptional, consistently providing prompt and effective assistance whenever required. We rely on this platform daily to maintain operational efficiency and resolve technical issues effectively. Review collected by and hosted on G2.com.

I understand this is a security feature, but it would be helpful to stay logged into the system and keep the remote window available while installing software or transferring files, especially when those tasks can take longer than 1–5 hours. Review collected by and hosted on G2.com.