--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

### NICE CXone Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. [(38 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews)

Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. [(27 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews)

Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. [(26 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111980&qs=pros-and-cons#reviews)

Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. [(21 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111310&qs=pros-and-cons#reviews)

Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. [(15 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111445&qs=pros-and-cons#reviews)

Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. [(14 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews)

Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. [(14 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews)

Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111765&qs=pros-and-cons#reviews)

Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113297&qs=pros-and-cons#reviews)

Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111339&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of NICE CXone

##### 1. Ease of Use

Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
[
See 38 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews)

See Related User Reviews

JS

Jessielyn S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Schedule and Availability Management with Nice"

What do you like about NICE CXone?

The helpful about Nice is that I can easly manage my schedule and my availability.

 ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.")
DR

Dahlia R.

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Performance Tracking with Great Features"

What do you like about NICE CXone?

I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the

##### 2. Features

Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
[
See 27 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.")
DR

Dahlia R.

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Performance Tracking with Great Features"

What do you like about NICE CXone?

I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the

 ![Carmen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen A.")
CA

Carmen A.

Mid-Market (51-1000 emp.)

5.0/5

"Great tool to Manage call flow and Team"

What do you like about NICE CXone?

Easy to follow and customize the Dashboard. I enjoy this feature so that I can keep tabs on what calls are coming in as well as what agents are doing.

##### 3. Efficiency

Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
[
See 26 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111980&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.")
DR

Dahlia R.

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Performance Tracking with Great Features"

What do you like about NICE CXone?

I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Call Reporting and Sorting with NICE CXone Mpower"

What do you like about NICE CXone?

NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner. There are several options for sorting and pulling

##### 4. Helpful

Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
[
See 21 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111310&qs=pros-and-cons#reviews)

See Related User Reviews

JS

Jessielyn S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Schedule and Availability Management with Nice"

What do you like about NICE CXone?

The helpful about Nice is that I can easly manage my schedule and my availability.

 ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.")
DR

Dahlia R.

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Performance Tracking with Great Features"

What do you like about NICE CXone?

I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the

##### 5. User Interface

Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.
[
See 15 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111445&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.")
AL

Alex L.

Enterprise (\> 1000 emp.)

4.5/5

"Reliable and Efficient Customer Experience Platform"

What do you like about NICE CXone?

What I like best about NiCE CXone Mpower is its intuitive interface and smooth integration with daily workflows. It centralizes communication tools in

 ![Aditya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya K.")
AK

Aditya K.

Mid-Market (51-1000 emp.)

5.0/5

"Best tool for outbound and inbound corporate calls"

What do you like about NICE CXone?

Easy to use interface, quick setup, good quality

### 5 Cons or Disadvantages of NICE CXone

##### 1. Call Issues

Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
[
See 14 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Call Reporting and Sorting with NICE CXone Mpower"

What do you dislike about NICE CXone?

NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time

 ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.")
SB

Sumit B.

Enterprise (\> 1000 emp.)

3.5/5

"A contact centre with great feature with lots of scope of improvement"

What do you dislike about NICE CXone?

This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it

##### 2. Technical Issues

Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
[
See 14 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.")
DR

Dahlia R.

Small-Business (50 or fewer emp.)

5.0/5

"Comprehensive Performance Tracking with Great Features"

What do you dislike about NICE CXone?

It can be it bit difficult to use when the system is experiencing glitching.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Call Reporting and Sorting with NICE CXone Mpower"

What do you dislike about NICE CXone?

NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time

##### 3. Learning Curve

Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
[
See 10 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111765&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Stephen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen A.")
SA

Stephen A.

Mid-Market (51-1000 emp.)

3.5/5

"Great Lead Visibility, but Reporting Still Hard to Understand"

What do you dislike about NICE CXone?

Reporting was hard to understand. Was getting better but still worst part

 ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.")
SB

Sumit B.

Enterprise (\> 1000 emp.)

3.5/5

"A contact centre with great feature with lots of scope of improvement"

What do you dislike about NICE CXone?

This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it

##### 4. Missing Features

Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
[
See 10 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113297&qs=pros-and-cons#reviews)

See Related User Reviews

JS

Jessielyn S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Schedule and Availability Management with Nice"

What do you dislike about NICE CXone?

The least hhelpful about Nice is the alert dateson the left side, it's not allowing me to choose the specific date for my previous schedule.

 ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.")
AB

Alexander B.

Mid-Market (51-1000 emp.)

0.5/5

"Support and Community Need Improvement"

What do you dislike about NICE CXone?

Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies b

##### 5. Poor Customer Support

Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.
[
See 10 mentions
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111339&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.")
AB

Alexander B.

Mid-Market (51-1000 emp.)

0.5/5

"Support and Community Need Improvement"

What do you dislike about NICE CXone?

Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies b

RK

Roland K.

Small-Business (50 or fewer emp.)

5.0/5

"Helpful product with incredible new features"

What do you dislike about NICE CXone?

Sometimes integration don't work as well as they should, but it's nothing serious. Also, it's not easy to contact the billing or customer service depa

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 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/2/2024

"Not a pleasant experience"

1/5

What do you like best about NICE CXone?

The ease to integrate via API to other application. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

1. The hidden costing that was not mentioned

2. The delay in getting support services

3. Support team doesn't listen to the problem and make their own assumptions of the issues

4. The constant issues in connection and drop calls.

5. The inability for a simple task to be completed quickly.

6. Everything needs to be invoiced at exorbitant rate

7. Costing structure not condusive for asian countries. Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

NICE was supposed to be solving the issue of having one provider that could integrate easily to my application and used within the region. Review collected by and hosted on G2.com.

Show More

Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10138191/official_response/edit)

We're sorry to hear about the challenges you've faced. We are committed to providing transparent pricing and prompt support. Your feedback will be used to make necessary improvements and ensure a more positive experience for our customers.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

CB

Chris B.

Customer Service Center Director

Mid-Market (51-1000 emp.)

6/27/2024

"Outstanding Platform"

4.5/5

What do you like best about NICE CXone?

The platform is very user friendly. They are prompt with customer support when needed. It is very customizable to match to the CRM that you are using. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Some of the backend programing is a bit harder to understand for most folks so you have to spend a lot of time learning it. The tech support is very good but sometimes hard to understand so things can be lost in translation. Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

We needed a platform that was stable, able to be built to what we needed and user friendly. NICE checked all of those boxes for us Review collected by and hosted on G2.com.

Show More

Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9840242/official_response/edit)

We're thrilled to hear that you find NICE CXone user-friendly and customizable. Our team is dedicated to providing prompt and helpful customer support.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Juan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan G.")
JG

Juan G.

Reservations Agent

Mid-Market (51-1000 emp.)

10/18/2024

"Great optimization platform"

5/5

What do you like best about NICE CXone?

the support from NICE is commendable, with responsive customer service and extensive resources to help with deployment and ongoing management. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Everything was smooth and works perfectly fine for me Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

Lack of Insight into Customer Behavior: Understanding customer sentiment and needs is essential for improving service quality. CXone’s analytics tools offer deep insights into customer interactions, enabling us to proactively address issues and refine our approach based on data. This has led to higher customer satisfaction and loyalty. Review collected by and hosted on G2.com.

Show More

Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10387267/official_response/edit)

Thank you for sharing that you find our support commendable and our resources helpful. Your feedback is appreciated!

Validated ReviewerIncentivizedSource: G2 invite

JW

James W.

Enterprise (\> 1000 emp.)

5/14/2024

"25 years in Contact Centers choose NICE CXone for the past 10 years"

5/5

What do you like best about NICE CXone?

The versatility and customization. It is the only CCaaS platform that offers everything in one. Everything working through one platform is powerful. It is easy to learn and use. The difficulty is in the design aspect.

After running a multi-site contact center I was brought in to a pre-IPO tech company to build the infrastructure for their Tech Support. I found inContact and choose it. For the last 10 years I have designed and built hundreds of contact centers infrastructure. Every evaluation, for every client has led me back to NICE CXone (previously inContact).

Other than user error, every bad experience I have seen with NICE CXone has come down to poor implementation and design. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Your experience with NICE CXone is completely dependent on the design and execution by the Professional Services implementation team. The team can vary from horrible to amazing. Depending on their experience and knowledge.

On the upside. you can find a few organizations out there that can help you correct the implementation and enhance it over time.

And when hiring an internal resource or training your existing Telecom team, the training only scratches the surface of what is needed. Find and pay for someone with experience. Even if it is just one person on the team. Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

It allows us to have a single source of truth and single portal for the Agents. It can be customized to grow and evolve with our business needs. Review collected by and hosted on G2.com.

Show More

Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9651828/official_response/edit)

We're glad to hear that you have found NICE CXone to be versatile and customizable, and that it has been a powerful all-in-one solution for you and your clients' contact center needs. Thank you for being a loyal customer!

Validated ReviewerSource: Organic Review from User Profile

 ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources")
AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

11/5/2024

"Great interconnectivity and Service"

5/5

What do you like best about NICE CXone?

We love the way it seamlessly works with our other products. And it is customizable for our needs. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

The learning curve to teach how to use the software is high. Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

CXone helps us contain the call data for our workload. It saves us countless hours of work to call the right places for us at the right times. Review collected by and hosted on G2.com.

Show More

Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10458489/official_response/edit)

We appreciate your feedback on NICE CXone Mpower. It's great to hear that it saves you countless hours of work and helps you call the right places at the right times.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Nicole Geraldine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole Geraldine D.")
ND

Nicole Geraldine D.

Quality Coordinator

Enterprise (\> 1000 emp.)

10/18/2024

"NICE CXone"

5/5

What do you like best about NICE CXone?

The facility to look and create reports in the tool, also the interfaces that it creates with the user while looking for a call Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Sometimes the application in windows get glitches and frezees itself Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

To hear my calls and the routing of the calls and ids are helping to find the exact call Review collected by and hosted on G2.com.

Show More

Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10388130/official_response/edit)

Thank you for taking the time to share your experience with NICE CXone Mpower!

10/21/2024
Validated ReviewerSource: Organic

 ![Ishara B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishara B.")
IB

Ishara B.

Customer Service Manager

Mid-Market (51-1000 emp.)

10/9/2024

"Perfect for organized use"

3.5/5

What do you like best about NICE CXone?

The automatics prompt replies has to be my fav part. It makes solving customer issues much easier and faster. Very fast and efficient platform Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

It does offer sort of robotic responses but you can always tailor it to make it sound better and more human like. Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

Faster communication time with customers and very fast resolution time. Review collected by and hosted on G2.com.

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Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10356646/official_response/edit)

We appreciate your input and are pleased to hear that NICE CXone is helping you achieve faster communication and resolution times with customers.

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale")
UW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

2/6/2025

"Nice Mpower review"

2.5/5

What do you like best about NICE CXone?

automating customer service is nice and the function is decent. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

its not easy to learn or use. better training is needed. Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

Making the information clean and easy to review. Review collected by and hosted on G2.com.

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Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10806780/official_response/edit)

We apologize for any difficulties you've experienced with learning and using our platform. We are constantly working to improve our training resources.

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting")
UC

Verified User in Consulting

Small-Business (50 or fewer emp.)

2/10/2025

"Extremely Helpful"

5/5

What do you like best about NICE CXone?

It's resourceful and helpful when looking for valuable information. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

I don't have no dislikes about NICE CXone Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

Helping me solve credential about NICE. Review collected by and hosted on G2.com.

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Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10819593/official_response/edit)

It's great to hear that NiCE CXone Mpower is helping you solve credential issues and providing valuable benefits for you.

Validated ReviewerIncentivizedSource: G2 invite

 ![Glenn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn M.")
GM

Glenn M.

Customer Service Representative

Mid-Market (51-1000 emp.)

7/11/2024

"Max Incontact is working fine, old version was laggy but since the update everything is work well."

5/5

What do you like best about NICE CXone?

Very Efficient, can be use to easy integration. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Calls are filtered accordingly. The tool is very useful in terms of pulling up calls for the agent for review. Easy to learn. Useful for every day in providing customer support Review collected by and hosted on G2.com.

What problems is NICE CXone solving and how is that benefiting you?

We are using Nice as our softphone to assist customer with their loan application. Review collected by and hosted on G2.com.

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Response from Amy Cornelius of NiCE CXone

[Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9882930/official_response/edit)

Thank you for your feedback! Happy to hear with the most recent update NICE CXone is efficient and useful for your daily customer support needs.

Current UserValidated ReviewerSource: Organic

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