--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### NICE CXone Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. [(38 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews) Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. [(27 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews) Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. [(26 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111980&qs=pros-and-cons#reviews) Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. [(21 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111310&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. [(15 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111445&qs=pros-and-cons#reviews) Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. [(14 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews) Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. [(14 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews) Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111765&qs=pros-and-cons#reviews) Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113297&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111339&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NICE CXone ##### 1. Ease of Use Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. [ See 38 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "Easy Schedule and Availability Management with Nice" What do you like about NICE CXone? The helpful about Nice is that I can easly manage my schedule and my availability. ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ##### 2. Features Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. [ See 27 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews) See Related User Reviews ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ![Carmen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen A.") CA Carmen A. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to Manage call flow and Team" What do you like about NICE CXone? Easy to follow and customize the Dashboard. I enjoy this feature so that I can keep tabs on what calls are coming in as well as what agents are doing. ##### 3. Efficiency Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. [ See 26 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111980&qs=pros-and-cons#reviews) See Related User Reviews ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Reporting and Sorting with NICE CXone Mpower" What do you like about NICE CXone? NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner. There are several options for sorting and pulling ##### 4. Helpful Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. [ See 21 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111310&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "Easy Schedule and Availability Management with Nice" What do you like about NICE CXone? The helpful about Nice is that I can easly manage my schedule and my availability. ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ##### 5. User Interface Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. [ See 15 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111445&qs=pros-and-cons#reviews) See Related User Reviews ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.") AL Alex L. Enterprise (\> 1000 emp.) 4.5/5 "Reliable and Efficient Customer Experience Platform" What do you like about NICE CXone? What I like best about NiCE CXone Mpower is its intuitive interface and smooth integration with daily workflows. It centralizes communication tools in ![Aditya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya K.") AK Aditya K. Mid-Market (51-1000 emp.) 5.0/5 "Best tool for outbound and inbound corporate calls" What do you like about NICE CXone? Easy to use interface, quick setup, good quality ### 5 Cons or Disadvantages of NICE CXone ##### 1. Call Issues Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. [ See 14 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Reporting and Sorting with NICE CXone Mpower" What do you dislike about NICE CXone? NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.") SB Sumit B. Enterprise (\> 1000 emp.) 3.5/5 "A contact centre with great feature with lots of scope of improvement" What do you dislike about NICE CXone? This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it ##### 2. Technical Issues Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. [ See 14 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews) See Related User Reviews ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you dislike about NICE CXone? It can be it bit difficult to use when the system is experiencing glitching. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Reporting and Sorting with NICE CXone Mpower" What do you dislike about NICE CXone? NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time ##### 3. Learning Curve Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. [ See 10 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111765&qs=pros-and-cons#reviews) See Related User Reviews ![Stephen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen A.") SA Stephen A. Mid-Market (51-1000 emp.) 3.5/5 "Great Lead Visibility, but Reporting Still Hard to Understand" What do you dislike about NICE CXone? Reporting was hard to understand. Was getting better but still worst part ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.") SB Sumit B. Enterprise (\> 1000 emp.) 3.5/5 "A contact centre with great feature with lots of scope of improvement" What do you dislike about NICE CXone? This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it ##### 4. Missing Features Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. [ See 10 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113297&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "Easy Schedule and Availability Management with Nice" What do you dislike about NICE CXone? The least hhelpful about Nice is the alert dateson the left side, it's not allowing me to choose the specific date for my previous schedule. ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Mid-Market (51-1000 emp.) 0.5/5 "Support and Community Need Improvement" What do you dislike about NICE CXone? Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies b ##### 5. Poor Customer Support Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. [ See 10 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111339&qs=pros-and-cons#reviews) See Related User Reviews ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Mid-Market (51-1000 emp.) 0.5/5 "Support and Community Need Improvement" What do you dislike about NICE CXone? Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies b RK Roland K. Small-Business (50 or fewer emp.) 5.0/5 "Helpful product with incredible new features" What do you dislike about NICE CXone? Sometimes integration don't work as well as they should, but it's nothing serious. Also, it's not easy to contact the billing or customer service depa ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) SG Senapus G. CRM Manager Small-Business (50 or fewer emp.) 5/22/2025 "Its simplicity, integrations and flexibility make it an effective solution" 5/5 What do you like best about NICE CXone? I like that the call quality is excellent, allowing me to easily access agent calls. The platform's intuitive design made setup easily, and the tool integrates seamlessly with most websites. The features are perfectly suited to our needs. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Incoming calls may not display correctly, and some calls my be dropped for no reason. Some features may not always be intuitive, and occasional erros may occur. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Its history feature allows me to better track my equipment and be more efficient in my daily work. It allows us to serve our clients professionally. I'm very satisfied with the way the platform delivers its services. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-11210965/official_response/edit) We're glad to hear that you find NiCE CXone Mpower effective and easy to use. We appreciate your feedback on the call quality and intuitive design. We understand your concerns about incoming call display and occasional errors, and we're continuously working to improve our platform's performance. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CB Cindy B. Manager Small-Business (50 or fewer emp.) 5/15/2025 "Flexibility of remote work and automation" 5/5 What do you like best about NICE CXone? I like that its intuitive interface makes it easy for new employees to understand, offering different features tailored to their needs. The app makes call management simple and has very useful features. It has all the necessary features to provide excellent customer service. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? At first, it's a bit complex compared to other solutions and ca be a bit overwhelming. There are sometimes delays in the information, I think the native reports could be improved. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It helps our contact center optimize its workload, customer service is very responsive and helpful. It adapts to our company's needs and stands out as a truly comprehensive solution. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-11177240/official_response/edit) We're glad to hear that you find NiCE CXone Mpower intuitive and tailored to your needs. Thanks for taking the time to share your thoughts! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RK Roland K. Social Media Specialist Small-Business (50 or fewer emp.) 5/22/2025 "Helpful product with incredible new features" 5/5 What do you like best about NICE CXone? NICE CXone Mpower is always clear and reliable, which is crucial for maintaining professional communication with our customers. It also offers a seamless, cloud-based calling experience with an intuitive interface and useful features such as all routing and analytics. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Sometimes integration don't work as well as they should, but it's nothing serious. Also, it's not easy to contact the billing or customer service department directly. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Its intuitive interface, automation features, real-time analytics, ease of implementation, responsive customer service, and many other frequently used features make it the best choice for our business communications. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-11210445/official_response/edit) Thank you for sharing your positive experience with NICE CXone Mpower! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Software Engineer Mid-Market (51-1000 emp.) 10/29/2025 "Support and Community Need Improvement" 0.5/5 What do you like best about NICE CXone? Good technical documentation with clearly defined API Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies between Websocket and API interfaces Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Simplify call agents interactions with customer Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile TH Tyler H. Sr. Director, Call Center Operations Mid-Market (51-1000 emp.) 3/4/2025 "Stable, feature rich platform" 4.5/5 What do you like best about NICE CXone? We've found the CXone platform to be a good choice for our business. The cloud-based infrastructure is reliable, and it has a plethora of powerful features that help us enhance customer, agent and manager experiences. We appreciate the unified suite of tools, including integrated workforce management, omnichannel capabilities, capable IVR, easy access to call recordings, and fairly robust reporting. The platform is easy to use (intuitive UI), provides several tools for real-time monitoring, agent performance, and our Technical Account Manager is educated and helpful. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Custom reports are difficult to configure and the learning curve for IVR Studio scripting is steeper than anticipated. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? NICE CXone is a powerful platform that is helping us provide exceptional customer experiences to our members. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10912511/official_response/edit) It's great to hear that NICE CXone Mpower is helping you provide exceptional customer experiences. We appreciate your business and look forward to continuing to support your success. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Aditya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya K.") AK Aditya K. Technical Support Specialist Mid-Market (51-1000 emp.) 9/16/2025 "Best tool for outbound and inbound corporate calls" 5/5 What do you like best about NICE CXone? Easy to use interface, quick setup, good quality Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Laggy, crashes, and cannot be used on slow internet Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Handling corporate calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Marypaz L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marypaz L.") ML Marypaz L. Tier 2 Supervisor. Mid-Market (51-1000 emp.) 10/7/2024 "Using Nice at work" 5/5 What do you like best about NICE CXone? The quality and the easy way to use it since is a good experience and we can enjoy it. Nice in my area we use it to request vacations, do general request, see the scedule, for my is a great tool since make our life more easy. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Sometimes what happen is that the system got slow it makes that we need to spend more time trying to make it work. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? 1. To request vacations more easy. 2. See the schedule in days, weeks and months. 3. CXone sits between contacts and the agents who handle interactions with those contacts. 4. The easy way that The connection is made via an API call over an internet connection. 5. It can operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. 6. Also is good because provides solutions for real-time and cross-channel fraud prevention, anti-money laundering. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10347985/official_response/edit) We're glad to hear that you find NICE CXone easy to use and that it has improved your experience at work. 10/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 7/29/2025 "WFM made easy" 4.5/5 What do you like best about NICE CXone? It has various features like Exception entering, break optimisation, schedule adherence, schedule plotting or updating Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Interface looks old. It was recently updated however it looks old Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Features like extracting real time data of agents state, schedule adherence & exceptions marking helps a lot Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Vipul J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul J.") VJ Vipul J. Associate Director Financial Services Enterprise (\> 1000 emp.) 11/26/2024 "Nice CXone - One Stop Solution" 4.5/5 What do you like best about NICE CXone? Nice Cxone is a user friendly and easy to use platform to meet organizational needs of different type. telephony, webchat, social media etc. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Customization to meet customer specific needs if at all is a challenge currently as it goes through a long process that you raise it and if everyone (Across nice users) voice the same then it get prioritized and that too at its own pace. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Nice CXone is helping us to look at all transaction (Inbound/outbound) with filterations basis queue to be able to skim the data as per need. the best feature I would say is the Screen Recording & live barging which helps my team to understand whats going wrong with managing a customer by an advisor Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10565133/official_response/edit) We're glad to hear that you find NICE CXone user-friendly and helpful for meeting organizational needs. Thank you for taking the time to provide your feedback! 5/27/2025 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![vignesh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vignesh k.") VK vignesh k. Senior Analyst Enterprise (\> 1000 emp.) 8/8/2023 "Extended Technical support and Uninterrupted service" 5/5 What do you like best about NICE CXone? User friendly easy to identify the change take place Review collected by and hosted on G2.com. What do you dislike about NICE CXone? All good, because nice system so far it was not created any impact to our environment Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Integrated softphone access reducing teh cost of physical phone, Accessing the system from mobile phone is add on benefit Review collected by and hosted on G2.com. 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