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# Amex GBT Neo vs Egencia by Amex GBT Comparison - What are their main differences?

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Amex GBT NeoEgencia by Amex GBT[+ Add Product](#)

Pricing

**Amex GBT Neo**
Free Trial

No pricing available

**Egencia by Amex GBT**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Amex GBT Neo**
Not enough reviews yet

**Egencia by Amex GBT**
2 months

Based on 33 responses

Return on Investment

**Amex GBT Neo**
Not enough reviews yet

**Egencia by Amex GBT**
13 months

Based on 31 responses

Perceived Cost

**Amex GBT Neo**
Not enough reviews yet

**Egencia by Amex GBT**
$$$$$

Average Discount

**Amex GBT Neo**
Not enough reviews yet

**Egencia by Amex GBT**
15%

 ![Amex GBT Neo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c5f7dacaa57bf0ee631a048745dc72e3/neo-amexgbt.jpeg "Amex GBT Neo")

 ![Egencia by Amex GBT](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2ed36bc888a58b3c6ec828c05c6833ba/egencia-by-amex-gbt.jpg "Egencia by Amex GBT")

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**Pros & Cons**
from reviews

**Amex GBT Neo**
Not enough data

**Egencia by Amex GBT**
[
Ease of Use (96)
](https://www.g2.com/products/egencia-by-amex-gbt/reviews?filters%5Bsentiment_snippet%5D=1140391&qs=pros-and-cons#reviews)[
Easy Booking (70)
](https://www.g2.com/products/egencia-by-amex-gbt/reviews?filters%5Bsentiment_snippet%5D=1139042&qs=pros-and-cons#reviews)[
Poor Customer Support (29)
](https://www.g2.com/products/egencia-by-amex-gbt/reviews?filters%5Bsentiment_snippet%5D=1139115&qs=pros-and-cons#reviews)[
Booking Issues (25)
](https://www.g2.com/products/egencia-by-amex-gbt/reviews?filters%5Bsentiment_snippet%5D=1139961&qs=pros-and-cons#reviews)

Integrations

**Amex GBT Neo**
Not enough data

**Egencia by Amex GBT**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_01ed0535f85e0642025744db1e493e01/abacus-2026-01-28.png "Product Avatar Image")

Abacus

](https://www.g2.com/products/abacus-2026-01-28/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_22c3859d1ea2db7c3965d0825975f2ae/certify-certify.png "Product Avatar Image")

Certify

](https://www.g2.com/products/certify-certify/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fd9b0bfb1f3808b39549e873c236f95f/coupa-software-coupa.png "Product Avatar Image")

Coupa

](https://www.g2.com/products/coupa-software-coupa/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e133b0269b65c3c7fb6972a1bb819d6b/databasics-pty-ltd-databasics.png "Product Avatar Image")

databasics

](https://www.g2.com/products/databasics-pty-ltd-databasics/reviews)[
View all
](https://www.g2.com/products/egencia-by-amex-gbt/integrations)

Screenshots

**Amex GBT Neo**
 ![Amex GBT Neo screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1317245/image002-_2_.png)

**Egencia by Amex GBT**
 ![Egencia by Amex GBT screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1793447/Egencia-Home-screen-chat-ai-image%282%29.png)

**Ratings**
from reviews

Meets Requirements

**Amex GBT Neo**

6.9

6.912

**Egencia by Amex GBT**

9.1

9.1710

Ease of Use

**Amex GBT Neo**

7.5

7.512

**Egencia by Amex GBT**

9.1

9.1719

Ease of Setup

**Amex GBT Neo**

6.9

6.97

**Egencia by Amex GBT**

9.1

9.1361

Ease of Admin

**Amex GBT Neo**

5.5

5.57

**Egencia by Amex GBT**

8.8

8.8252

Quality of Support

**Amex GBT Neo**

7.5

7.510

**Egencia by Amex GBT**

8.9

8.9632

Has the product been a good partner in doing business?

**Amex GBT Neo**

6.2

6.27

**Egencia by Amex GBT**

8.9

8.9257

Product Direction (% positive)

**Amex GBT Neo**

9.0

9.012

**Egencia by Amex GBT**

8.0

8.0656

**Features**
ratings from reviews

Travel Management[Hide 79 FeaturesShow 79 Features](javascript:void(0);)

7.4

9

8.4

582

Expense Reporting

Expense Automation

Not enough data

8.5(won by default)

217

|

Verified

Integration

Not enough data

8.5(won by default)

228

|

Verified

Compliance

Not enough data

9.0(won by default)

280

|

Verified

Mobile Functionality

Not enough data

8.8(won by default)

271

|

Verified

Accounting Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Approval 

Rules

Not enough data

9.0(won by default)

318

|

Verified

Workflows

Not enough data

8.9(won by default)

285

|

Verified

Submit

Not enough data

Feature Not Available

Travel Management

Ease of Booking

7.2

6

9.0(won by 1.8)

399

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Itinerary Management

7.2

6

8.9(won by 1.7)

365

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Trip Notifications

8.3

6

9.1(won by 0.8)

359

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced Integrations

7.0

5

|

Verified

8.2(won by 1.2)

250

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Booking Management

Not enough data

9.3(won by default)

9

Online Booking

Not enough data

Not enough data

Credit Card Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Restriction Management

Not enough data

Not enough data

Reservations Management

Not enough data

Not enough data

Reimbursement Management

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Travel Management

Not enough data

Not enough data

Promotions Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Receipt Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Reimbursement Management

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

AI - Travel Management

Personalization

Not enough data

7.1(won by default)

69

Predictive Analytics

Not enough data

7.3(won by default)

72

Cost Savings

Not enough data

8.0(won by default)

75

Efficiency

Not enough data

8.2(won by default)

74

Real-Time Assistance

Not enough data

7.5(won by default)

76

Reporting/Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Agentic AI - Travel Management

Autonomous Task Execution

Not enough data

7.0(won by default)

25

Proactive Assistance

Not enough data

7.4(won by default)

25

Employee Risk Management

Policy Enforcement & Compliance

Not enough data

9.7(won by default)

6

Emergency Assistance Integration

Not enough data

Not enough data

Risk Alerts & Safety Notifications

Not enough data

Not enough data

Traveler Tracking

Not enough data

Not enough data

Expense Tracking

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Sustainability & Reporting

Sustainability Reporting

Not enough data

Not enough data

Carbon Emissions Tracking

Not enough data

Not enough data

Green Travel Recommendations

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Financial Analysis

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Expense Claims

Not enough data

Not enough data

Budget Control

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Spend Control

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Spend Analysis

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Employee Self Service

Not enough data

Not enough data

Expense Management[Hide 101 FeaturesShow 101 Features](javascript:void(0);)

Not enough data

8.7

462

Agentic AI - Expense Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Expense Reports

Ease of Creating Expense Reports

Not enough data

8.5(won by default)

44

Bank / Credit Card Integration

Not enough data

8.6(won by default)

47

Smart Categorization

Feature Not Available

8.8(won by default)

45

Digital Receipt Management

Not enough data

8.7(won by default)

44

Employee Reimbursement

Not enough data

8.4(won by default)

33

Currency Conversions

Feature Not Available

8.5(won by default)

28

Corporate Card

Not enough data

8.7(won by default)

45

Credit Card Management

Not enough data

Not enough data

Travel Management

Ease of Booking

7.2

6

9.0(won by 1.8)

399

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Itinerary Management

7.2

6

8.9(won by 1.7)

365

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Trip Notifications

8.3

6

9.1(won by 0.8)

359

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Advanced Integrations

7.0

5

|

Verified

8.2(won by 1.2)

250

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Booking Management

Not enough data

9.3(won by default)

9

Online Booking

Not enough data

Not enough data

Credit Card Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Restriction Management

Not enough data

Not enough data

Reservations Management

Not enough data

Not enough data

Reimbursement Management

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Travel Management

Not enough data

Not enough data

Promotions Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Receipt Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Reimbursement Management

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Client Invoicing

Invoice Creation and Delivery

Feature Not Available

8.4(won by default)

34

Electronic Payments

Feature Not Available

8.4(won by default)

36

Project Accounting / Revenue Recognition

Not enough data

8.7(won by default)

31

Biometric Recognition

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Generative AI - Expense Management

Text Generation

Not enough data

Not enough data

Image-to-Text

Not enough data

Not enough data

Text Summarization

Not enough data

Not enough data

Additional Functionality

Audit Trail

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Duplicate Detection

Not enough data

Not enough data

Expense Claims

Not enough data

Not enough data

Budgeting/Forecasting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Spend Control

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Automated Receipt Matching

Not enough data

Not enough data

Mobile Receipt Upload

Not enough data

Not enough data

Billable & Non-Billable Hours

Not enough data

Not enough data

Financial Analysis

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile

Receipt Capture

Not enough data

8.5(won by default)

34

Mileage Tracking

Not enough data

8.3(won by default)

27

Travel Itinerary and Flight Status Updates

Feature Not Available

8.8(won by default)

52

Expense Tracking

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Platform

Embedded AI / Machine Learning

Feature Not Available

8.4(won by default)

30

Complex Approval Workflow

Not enough data

9.0(won by default)

30

Generative AI

Not enough data

Not enough data

Administration

PCI Regulation Compliant

Not enough data

9.0(won by default)

25

Administration

Business Tool Integration

Not enough data

8.9(won by default)

28

Workflow

Not enough data

8.8(won by default)

30

Automated Reminders

Feature Not Available

8.9(won by default)

40

Policy Compliance Management

Not enough data

8.8(won by default)

37

User, Role, and Access Management

Not enough data

8.9(won by default)

37

Timesheet Management

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Platform

Reporting

Not enough data

8.3(won by default)

36

APIs / Integration

Feature Not Available

7.8(won by default)

25

Internationalization

Not enough data

8.4(won by default)

29

Performance and Reliability

Not enough data

8.8(won by default)

43

Mobile User Support

Not enough data

8.7(won by default)

38

Offline

Feature Not Available

8.3(won by default)

27

Accounting Integration

Not enough data

Not enough data

QuickBooks Integration

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Payroll Integration

Not enough data

Not enough data

Accounting Integration

Not enough data

Not enough data

Spend Management[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

Not enough data

8.1

19

Setup

Data

Not enough data

8.4(won by default)

17

Approvals

Not enough data

8.7(won by default)

17

Alignment

Not enough data

8.3(won by default)

17

Real-Time Data

Not enough data

Not enough data

Performance

KPIs

Not enough data

7.7(won by default)

15

Benchmarks

Not enough data

7.6(won by default)

16

Forecasting

Not enough data

7.6(won by default)

14

Savings

Not enough data

8.3(won by default)

16

Payment Cards

One-time Virtual

Not enough data

8.8(won by default)

13

Recurring Virtual

Not enough data

8.7(won by default)

13

Physical

Not enough data

7.8(won by default)

12

Reporting

Real-Time Monitoring

Not enough data

8.9(won by default)

15

Multiple Views

Not enough data

8.7(won by default)

14

Data Import/Export

Not enough data

9.1(won by default)

15

Budgets

Not enough data

9.0(won by default)

14

Real-Time Updates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Payments

Vendor

Not enough data

7.8(won by default)

12

Recurring

Not enough data

8.3(won by default)

12

Employee Reimbursements

Not enough data

8.7(won by default)

13

ACH

Not enough data

6.3(won by default)

12

Reimbursement Management

Not enough data

Not enough data

Fraud & Risk Management

Notifications

Not enough data

7.6(won by default)

13

Unique Cards

Not enough data

7.8(won by default)

12

Controls

Not enough data

7.6(won by default)

12

Budget Control

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Spend Control

Not enough data

Not enough data

Prepaid Cards

Not enough data

Not enough data

Agentic AI - Spend Management

Proactive Assistance

Not enough data

7.3(won by default)

5

Additional Functionality

Reminders

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Invoice Processing

Not enough data

Not enough data

Accounting Integration

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Spend Analysis

Not enough data

Not enough data

Expense Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Approval Workflow

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Transaction History

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Expense Claims

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Time & Expense Tracking

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Credit Card Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Financial Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Receipt Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Show 1 feature category with incomplete data

Accounting & Finance[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Accounting & Finance

Autonomous Task Execution

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Amex GBT Neo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c5f7dacaa57bf0ee631a048745dc72e3/neo-amexgbt.jpeg "Amex GBT Neo")](https://www.g2.com/products/neo-amexgbt/reviews)

Amex GBT Neo

Small-Business(50 or fewer emp.)

7.1%

Mid-Market(51-1000 emp.)

28.6%

Enterprise(\> 1000 emp.)

64.3%

[![Egencia by Amex GBT](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2ed36bc888a58b3c6ec828c05c6833ba/egencia-by-amex-gbt.jpg "Egencia by Amex GBT")](https://www.g2.com/products/egencia-by-amex-gbt/reviews)

Egencia by Amex GBT

Small-Business(50 or fewer emp.)

13.6%

Mid-Market(51-1000 emp.)

37.9%

Enterprise(\> 1000 emp.)

48.4%

Small-Business

(50 or fewer emp.)

7.1%

13.6%

Mid-Market

(51-1000 emp.)

28.6%

37.9%

Enterprise

(\> 1000 emp.)

64.3%

48.4%

Reviewers' Industry

[![Amex GBT Neo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c5f7dacaa57bf0ee631a048745dc72e3/neo-amexgbt.jpeg "Amex GBT Neo")](https://www.g2.com/products/neo-amexgbt/reviews)
Amex GBT Neo

Financial Services

14.3%

Banking

14.3%

Airlines/Aviation

14.3%

Transportation/Trucking/Railroad

7.1%

Telecommunications

7.1%

Other

42.9%

[![Egencia by Amex GBT](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2ed36bc888a58b3c6ec828c05c6833ba/egencia-by-amex-gbt.jpg "Egencia by Amex GBT")](https://www.g2.com/products/egencia-by-amex-gbt/reviews)
Egencia by Amex GBT

Information Technology and Services

8.4%

Computer Software

8.1%

Construction

4.2%

Hospital & Health Care

4.1%

Financial Services

3.8%

Other

71.4%

FAQs

## Amex GBT Neo vs Egencia by Amex GBT FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Egencia by Amex GBT vs Amex GBT Neo?

Egencia by Amex GBT stands out for its higher reviewer satisfaction, ease of setup, and support, while Amex GBT Neo trails in these areas.

| [Egencia by Amex GBT](https://www.g2.com/products/egencia-by-amex-gbt/reviews) | [Amex GBT Neo](https://www.g2.com/products/neo-amexgbt/reviews) |
| --- | --- |
| 4.5/5 (923 reviews) | 3.3/5 (14 reviews) |
| — | — |
| 9.0 | 6.9 |
| 8.9 | 7.5 |
| Ease of Use (96 all-time mentions) | — |

### How do the pricing models of Egencia by Amex GBT and Amex GBT Neo compare?

Egencia by Amex GBT is rated higher for value by reviewers, as reflected in its satisfaction scores.

- **Egencia by Amex GBT:** In recent reviews, many cite competitive pricing and strong value, with several noting that the platform helps control travel spend and offers good cost visibility.
- **Amex GBT Neo:** Recent reviewers express a need for more advanced features and automation to justify its value, with some describing the approach as too traditional and agent-based.

### What are the best alternatives to Egencia by Amex GBT and Amex GBT Neo?

The top three alternatives to Egencia by Amex GBT and Amex GBT Neo are SAP Concur, Navan (Formerly TripActions), and Perk (formerly TravelPerk).

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Egencia by Amex GBT](https://www.g2.com/products/egencia-by-amex-gbt/reviews) | 4.5/5 (923 reviews) | — | In recent reviews, many cite competitive pricing and strong value | Ease of Use (96 all-time mentions) |
| [Amex GBT Neo](https://www.g2.com/products/neo-amexgbt/reviews) | 3.3/5 (14 reviews) | — | Recent reviewers express a need for more advanced features and automation | — |
| [SAP Concur](https://www.g2.com/products/sap-concur/reviews) | 4.0/5 (7183 reviews) | Enterprise | — | — |
| [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) | 4.7/5 (9297 reviews) | Mid-Market | — | — |
| [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) | 4.6/5 (2099 reviews) | Mid-Market | — | — |

### Which Travel Management features should I prioritize when comparing Egencia by Amex GBT and Amex GBT Neo?

Buyers should prioritize ease of use, ease of setup, quality of support, reporting, and policy compliance when comparing Egencia by Amex GBT and Amex GBT Neo.

- **Ease of Use:** Egencia by Amex GBT scores 9.1 with 96 all-time mentions; Amex GBT Neo scores 7.5.
- **Ease of Setup:** Egencia by Amex GBT scores 9.0; Amex GBT Neo scores 6.9.
- **Quality of Support:** Egencia by Amex GBT scores 8.9; Amex GBT Neo scores 7.5.
- **Reporting:** Egencia by Amex GBT has 14 all-time mentions for reporting features; Amex GBT Neo is cited in reviews as having reporting as a weakness.
- **Policy Compliance:** Egencia by Amex GBT is frequently cited for strong policy compliance controls in recent reviews; Amex GBT Neo is noted for policy rules within the tool but with lower satisfaction.

### What are the pros and cons of Egencia by Amex GBT vs Amex GBT Neo?

Egencia by Amex GBT's headline strength is ease of use, while Amex GBT Neo's main strength is expense management and policy compliance.

- **Egencia by Amex GBT strengths:** Ease of use (96 all-time mentions), easy booking (70), convenience (58), customer support (55), efficiency (34), intuitive interface (30), reporting features (14), and strong policy compliance.
- **Egencia by Amex GBT trade-offs:** Poor customer support (29), booking issues (25), booking confusion (20), limited options (17), and cancellation issues (10).
- **Amex GBT Neo strengths:** Reviewers highlight expense management and policy compliance, with mentions of a transparent approach to controlling spend and a paperless process.
- **Amex GBT Neo trade-offs:** Recent reviews cite a traditional, agent-based approach, lack of advanced features, reporting as a weakness, and a need for more automation and AI capabilities.

### Is Egencia by Amex GBT or Amex GBT Neo better for small businesses?

Egencia by Amex GBT is the better fit for small businesses, supported by higher satisfaction scores and positive small-business reviewer sentiment.

- **Egencia by Amex GBT:** Reviewers from small businesses consistently praise its ease of use, quick setup, and helpful support, with many citing improved travel management and cost control.
- **Amex GBT Neo:** Small-business reviewers note the need for more automation and modern features, with some describing the platform as too traditional for their needs.

### Which Travel Management platform has better integrations?

Egencia by Amex GBT is favored for integrations, with reviewers citing successful connections to expense management tools.

- **Egencia by Amex GBT:** Expensify is mentioned in recent reviews as a supported integration, with 3 all-time mentions.
- **Amex GBT Neo:** No integrations are cited in recent reviews.

### How do Egencia by Amex GBT and Amex GBT Neo compare on customer support?

Egencia by Amex GBT outperforms Amex GBT Neo on Quality of Support by a material margin of 1.4 points (8.9 vs 7.5).

- **Egencia by Amex GBT:** Many reviewers highlight helpful and responsive customer support, with 55 all-time mentions for customer support and 29 for poor support, indicating some variability but overall strong satisfaction.
- **Amex GBT Neo:** Support is described as adequate in older reviews, but recent feedback notes a need for improvement and more advanced features.

### Which is easier to implement, Egencia by Amex GBT or Amex GBT Neo?

Egencia by Amex GBT is easier to implement, with a 2.1-point higher Ease of Setup score (9.0 vs 6.9).

- **Egencia by Amex GBT:** Reviewers consistently describe the setup process as quick, straightforward, and easy, with 20 all-time mentions for easy setup.
- **Amex GBT Neo:** Implementation is described as requiring more configuration and lacking automation, with some reviewers noting a more manual process.

### Which product has better Reporting?

Egencia by Amex GBT is stronger on Reporting, the most frequently mentioned feature across both products' reviews.

- **Egencia by Amex GBT:** Reporting features have 14 all-time mentions, with reviewers citing customizable and quick reporting capabilities.
- **Amex GBT Neo:** Reporting is cited as a weakness in recent reviews, with reviewers noting it is not ready for end users.

Alternatives

**Amex GBT Neo Alternatives**

 ![SAP Concur](https://images.g2crowd.com/uploads/product/hd_favicon/fb80859373f26969a7a13ca1201dbf4c/sap-concur.svg "SAP Concur")

[
SAP Concur
](/products/sap-concur/reviews)

 ![Navan (Formerly TripActions)](https://images.g2crowd.com/uploads/product/hd_favicon/a51f79a29d04ad2be64cec35266596eb/navan-formerly-tripactions.svg "Navan (Formerly TripActions)")

[
Navan (Formerly TripActions)
](/products/navan-formerly-tripactions/reviews)

 ![Perk (formerly TravelPerk)](https://images.g2crowd.com/uploads/product/hd_favicon/b27e71cc75c21b13a09b811f5bda5ab6/perk-formerly-travelperk.svg "Perk (formerly TravelPerk)")

[
Perk (formerly TravelPerk)
](/products/perk-formerly-travelperk/reviews)

 ![Expensify](https://images.g2crowd.com/uploads/product/hd_favicon/f79420536dbcd8d48061c55d4e6d0ab6/expensify.svg "Expensify")

[
Expensify
](/products/expensify/reviews)

**Egencia by Amex GBT Alternatives**

 ![Navan (Formerly TripActions)](https://images.g2crowd.com/uploads/product/hd_favicon/a51f79a29d04ad2be64cec35266596eb/navan-formerly-tripactions.svg "Navan (Formerly TripActions)")

[
Navan (Formerly TripActions)
](/products/navan-formerly-tripactions/reviews)

 ![Perk (formerly TravelPerk)](https://images.g2crowd.com/uploads/product/hd_favicon/b27e71cc75c21b13a09b811f5bda5ab6/perk-formerly-travelperk.svg "Perk (formerly TravelPerk)")

[
Perk (formerly TravelPerk)
](/products/perk-formerly-travelperk/reviews)

 ![SAP Concur](https://images.g2crowd.com/uploads/product/hd_favicon/fb80859373f26969a7a13ca1201dbf4c/sap-concur.svg "SAP Concur")

[
SAP Concur
](/products/sap-concur/reviews)

 ![Routespring](https://images.g2crowd.com/uploads/product/hd_favicon/3538a13d24929a69cf59ef0bac235cc9/routespring.svg "Routespring")

[
Routespring
](/products/routespring/reviews)