N-able Take Control Reviews & Product Details

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

Seller

N-able

Discussions

N-able Take Control Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Nicolae Tiganenco

Pricing

Pricing provided by N-able Take Control.

Take Control annual contract

$19

month

Take Control Plus annual contract

$45

month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 150 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

N-able Take Control Integrations

(3)

Integration information sourced from real user reviews.

N-able Take Control Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is N-able Take Control, and what problem is it built to solve?

N-able Take Control is used to connect technicians to client computers remotely so they can troubleshoot issues and provide support without being onsite. It supports both on-demand connections and access to devices that are already set up for remote support.

What languages does N-able Take Control support?

N-able Take Control supports 6 languages: English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is N-able Take Control the best fit for?

N-able Take Control has its clearest user-reported fit among small businesses and mid-market organizations, especially those working in IT services.

Small businesses: The most represented company-size segment among positive users.
Mid-market organizations: Also represented among positive users, though less prominently than small businesses.
Information Technology and Services: The most prominent industry among positive users.

How long does it take to implement N-able Take Control across a team?

Teams commonly report getting N-able Take Control up and running in less than a day, making it a practical option when remote support access is needed quickly.

What customer support options does N-able Take Control provide, and how do users find the overall support experience?

Support is available through chat. The support experience is mixed: some users describe helpful, timely assistance, while others report difficulty getting issues resolved or receiving a response.

What is the experience like for teams switching to N-able Take Control from another tool?

Switching to N-able Take Control is often driven by lower costs, a more convenient fit with the N-able RMM environment, or a desire for straightforward remote access. It has replaced tools such as TeamViewer, LogMeIn, Splashtop, and Zoho Assist; users value consolidated access and simpler connections, though the transition can still bring trade-offs in interface polish or connection reliability.

What tools and platforms does N-able Take Control integrate with, and how do these integrations help users get more value from the product?

N-able Take Control is most often described alongside other tools in the N-able ecosystem, with Passportal also mentioned.

N-able RMM and monitoring: N-central, N-able RMM, and N-able monitoring.
Password management: Passportal.

These connections can make it easier to launch remote sessions from an existing management workflow and bring related tools closer to technicians’ day-to-day support work.

What features or capabilities could make N-able Take Control even more useful?

The most useful improvements would make remote sessions easier to manage, especially for teams supporting devices with multiple monitors.

Multi-monitor support: Make switching between displays smoother and allow technicians to view screens side by side.
Connection performance and reliability: Reduce slow connections, disconnects, and difficulty reconnecting after a reboot.
Session recording: Make automatic recording easier to use for reviewing support work.
Interface customization: Add more options to tailor the technician console and client-facing experience.

G2 reviews are authentic and verified.

Here's how.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/4/2019

"Take control is great overall"

4/5

What do you like best about N-able Take Control?

I like how quickly I can connect to the remote system and share the screen with the customer. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Occasionally it can be slow on a single device within a network, while other devices run fine. I've also encountered issues with blanking out the screen, in that when I blank it out, my session is locked and I have to reconnect. Review collected by and hosted on G2.com.

Joseph M.

Network Administrator

Mid-Market (51-1000 emp.)

9/4/2019

"Easy Connection software"

4/5

What do you like best about N-able Take Control?

From N-Central, easy to take over a workstation and to support your users. Lots of tools to work with end users and to remotely support your clients. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

If Take Control isn't installed the push feature is slow. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2019

"Take Control Experience"

5/5

What do you like best about N-able Take Control?

Easy one click execution for connecting to remote devices. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I have not experienced any issues yet using Take Control. The software downloads quick, and once installed, I am always able to connect quickly. Review collected by and hosted on G2.com.

Steve S.

President

Small-Business (50 or fewer emp.)

9/5/2019

"Take Control review"

4/5

What do you like best about N-able Take Control?

I like the ability to use Take Control right from the RMM dashboard. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I do not like the inability to automatically record and what is done in a take control session Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/4/2019

"SolarWinds Take Control"

5/5

What do you like best about N-able Take Control?

I love the ability to manipulate files from my local clipboard to the remote PC, and also direct access to other system resources such as VoIP Calling. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

the resolution frequently resets itself to a value that makes it hard to use sometimes, especially on smaller screens. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

9/4/2019

"MSP anywhere"

4/5

What do you like best about N-able Take Control?

My personal favorite feature of take control is the system shell functionality that allows me to insert commands on a device that has CMD/PoSH blocked by a GPO Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

It doesn't always allow input of clipboard and some maneuvering needs to be done to resolve it. Review collected by and hosted on G2.com.

Henrique B.

Small-Business (50 or fewer emp.)

11/14/2018

"The best remote support app I've ever used"

5/5

What do you like best about N-able Take Control?

What I find most useful in SolarWinds Take Control is the ability to save remote access and all our clients' computers, as well as the variety of possibilities the tool offers, such as file transfer, entering commands in the prompt directly through the console, monitoring processes, hardware, and services. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

The only problem I have found so far is that the software is a bit heavy when used on a more basic setup (compared to competitors), but this is not an obstacle if used on a computer with average configurations, especially because it demands more from the hardware as the tool has an enormous variety of functions. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

If you are looking for a remote support tool, consider evaluating SolarWinds Take Control. Of the various tools I have tested, SolarWinds Take Control was definitely the best experience I have ever had using a remote support tool. Of course, there are slightly cheaper software options on the market (there are even free software options), but none compare to SolarWinds in terms of features, quality, and ease of use. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

I use SolarWinds Take Control to support the software that the company sells and also to conduct training sessions that require remote access to a client's machine. For this type of work, SolarWinds is an excellent tool, incomparable to others on the market. Review collected by and hosted on G2.com.

Martine V.

gerante

Small-Business (50 or fewer emp.)

11/14/2018

"Simple and efficient"

3.5/5

What do you like best about N-able Take Control?

We like being able to connect to customers everywhere and anytime, even if our customers are not physically present in front of their computer. We secure access to our customers' PCs by password, which makes the process reliable and secure. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

The SolarWinds Take Control solution is too slow on some PCs. Sometimes, it's really impossible to connect. Some old PCs do not support the tool, which completely blocks the computer. It's impossible to work. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

There's no special recommendations. Only, it must be verified that the computer will support the application, and the distant connection should be avoided on old PCs. You must also check that firewalls do not block the connection. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

Customer assistance for one of our software products. When our customers (healthcare professionals) have a problem with the software, we must intervene immediately to solve their problem. Our customers are satisfied with the immediate assistance we can offer. It's very important for them and of course for us. Review collected by and hosted on G2.com.

Paulo A.

Mr.

Small-Business (50 or fewer emp.)

11/13/2018

"Most powerful and resoureful remote access software for professional use"

5/5

What do you like best about N-able Take Control?

It is the remote access software with more powerful functions that makes remote support fast, easy and secure to all our clients. We have used it for a few years and it has evolved quite a lot and it is now the only software we can trust and recommend for remote access. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

There is nothing we don't like in this software. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

If you require remote access to computers this is the software to use. It has everything you will ever need: real time messaging, file transfer, remote reboot/shutdown (even in safe mode), session recording, remote registry viewing/editing, processes analisys, services view status/start stop services, remote event viewer, remote command line and an endless other usefull funcions. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

With Solarwinds Take Control we are able to update the software we implement in a lot of computers concurrently without delay and avoiding any travel costs. We can also provide immediate support to customers when they need even when we are out of the office, by simply using the software in our smartphones or tablets. Review collected by and hosted on G2.com.

Matthew B.

Small-Business (50 or fewer emp.)

11/13/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"The best remote software by far"

5/5

What do you like best about N-able Take Control?

I like the ability to access the console on any device with ease, Take control has been the best product by far. The fact that I get the options of file transfer, and the shell commands have proven to be very useful in unlocking user accounts when users lock them selves out or for when the server is unresponsive. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I dislike the fact that there are many options for implementing into a website, I feel its very limited and basic, would like to implement the website support based on our current website template instead of the basic features. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

I would highly recommend Take Control for your business, it has everything you need and more. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

Benefits are having the ability for a quick and permanent remote access to customers pc's or servers whether it's a quick fix or not. Making it easier to remote back in repeatedly if it becomes an ongoing issue that the client is having. Review collected by and hosted on G2.com.