N-able Take Control Features

Allows users to sign into the software using a single sign-on (SSO) application.

Saves login information like usernames and passwords for external applications.

Application also serves as an email client.

Applications can be viewed simultaneously within the unified workspace via split screen.

Provides a cross-application activity feed.

Offer a virtual assistant to guide users and recommend routine actions.

Generates reports based on security and/or productivity data.

Enables the creation of custom workflows to facilitate various processes.

Allows users to create multiple workspaces for different projects or teams.

Allows users to connect custom or in-house applications.

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Supports various video file formats

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Extra layer of security that requires not only a password and username but also something specific to that user

Allow users to access multiple services after entering their login credentials once

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Transfer a support session to another team member

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Add customized logos and colors to align with company branding

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Receive system updates as soon as any changes are made

Take actions to troubleshoot issues for networks, devices, etc.

Active monitoring of systems, applications, or networks

Create, design and manage workflows for repetitive tasks

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Online portal through which end users can access the system, manage tasks, or obtain information

Application programming interface that allows for integration with other systems/databases

Allow customers/users to submit support queries and service requests

Define levels of authorization for access to specific files or systems

Access work applications remotely, for when working away from the office and/or traveling

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Connect with meeting participants remotely over video

Access client's system information, including hardware and software configuration, to perform diagnostics

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Manage all supplier data and operations

Automate workflows and trigger campaigns based on customer actions

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Define levels of authorization for access to specific files or systems

Create, manage, and send invoices or bills to customers

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Access previous interactions or concerns to maintain customer relationships

Application programming interface that allows for integration with other systems/databases

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Track and manage inventory levels to maintain proper supply

Use AI to generate content in the form of text, images, videos, etc.

Tracking, calculating, and paying commissions and earnings to employees

Electronically collect payments for goods or services

Set up connections to third-party platforms to improve business processes

Tool used to determine accurate pricing and product eligibility for borrowers

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track products that are for sale at a reduced price or part of coupon promotions

Specifically for jewelry store management

Store and organize information about customers and previous interactions

An order generated by a seller to a customer, containing details about products or services

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Scan barcodes to ensure accurate pricing and label tracking

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Import and export data to and from software applications

Design, communicate, and distribute incentives to perform a specific action

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage multiple teams and operations from a central location

Strategize and implement rewards for returning customers, employees and other members

Allows service businesses to track ongoing repairs

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Alter the layout and content of reports

Digitally sign online documents

Process of printing custom labels through various methods.

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Manage the buying, selling, and holding of stocks

Track and manage the profit margin between the cost of a product and its selling price.

Upload, track, and submit receipts in a central database

Create and manage digital catalog of products/services with their details, specifications, and price

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Accept and process credit card transactions

Create, send, and track purchase orders and their statuses

Accept and process customer payments for products or services using hardware and software

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Access work applications remotely, for when working away from the office and/or traveling

Leave comments and notes on documents for others to view

Pre-designed layouts that can be customized to match preferences and requirements

Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Estimate or forecast of a future scenario based on the study of present trends

Arrange tasks based on the level of priority or urgency

Use your computer as a phone device to make calls over the internet

Monitor and track what your employees are doing

Move files across different systems or networks

Manage, store and organize emails within the system or via third-party apps

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track and manage schedules and meetings via an integrated calendar

Store, manage, and track all electronic documents in a centralized location

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage the process of planning and scheduling meetings, including agenda creation

Use AI to generate content in the form of text, images, videos, etc.

Create, design and manage workflows for repetitive tasks

Import and export data to and from software applications

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Receive data and information in real time

Application programming interface that allows for integration with other systems/databases

Measure time to completion or hours worked for projects

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Allow users to access multiple services after entering their login credentials once

Provide support to your customers and employees remotely over a shared network

Provides a channel for team members to share media files, communicate, and work together

Ability to chat online in real time

Presenter can see and hear participants and vice versa

Digitally sign online documents

Chat with your counterparts over the video in real time

Assign issues and tasks based on availability or required skills

Assemble applications and processes by dragging over and arranging pre-built components

Manage and track all internal and external communication conducted via calls, email, text, or chat

Add customized logos and colors to align with company branding

Define levels of authorization for access to specific files or systems

Create, manage and track all task activities and progression

An @mention is a way to tag or notify a specific person about a message/post

Reporting on how each user, task or process has advanced since its initiation

Connect with meeting participants remotely over video

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Application programming interface that allows for integration with other systems/databases

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Set up connections to third-party platforms to improve business processes

System alerts about the need to escalate an issue or request

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Provides a channel for team members to share AI models, media files, communicate, and work together

Allows users to manage data from a number of sources

Customize data fields to support various needs and use cases

Access software remotely via mobile devices

Use AI to generate content in the form of text, images, videos, etc.

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Protect sensitive data for digital privacy

Active monitoring of systems, applications, or networks

Predict future data based on historical data sets

Gauge satisfaction and receive information for improvement and success

Manage, store and organize emails within the system or via third-party apps

Track interaction history by documenting conversations for contacts

Tickets are automatically assigned to specific agents based on predefined rules

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Ability to chat online in real time

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Games or game-like elements to track progress and reward accomplishments

AI-based platform which conducts a conversation via auditory or textual methods

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

A website or login for customers to access information

Identify different languages

Create and automatically send premade copy in response to customer messages

Monitor wait time and abandonment for incoming requests that have not been routed

Chat with your counterparts over the video in real time

Organize, prioritize, and manage incoming communications