N-able Take Control Reviews & Product Details

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

Seller

N-able

Discussions

N-able Take Control Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Nicolae Tiganenco

Pricing

Pricing provided by N-able Take Control.

Take Control annual contract

$19

month

Take Control Plus annual contract

$45

month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 150 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

N-able Take Control Integrations

(3)

Integration information sourced from real user reviews.

N-able Take Control Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is N-able Take Control, and what problem is it built to solve?

N-able Take Control is used to connect technicians to client computers remotely so they can troubleshoot issues and provide support without being onsite. It supports both on-demand connections and access to devices that are already set up for remote support.

What languages does N-able Take Control support?

N-able Take Control supports 6 languages: English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is N-able Take Control the best fit for?

N-able Take Control has its clearest user-reported fit among small businesses and mid-market organizations, especially those working in IT services.

Small businesses: The most represented company-size segment among positive users.
Mid-market organizations: Also represented among positive users, though less prominently than small businesses.
Information Technology and Services: The most prominent industry among positive users.

How long does it take to implement N-able Take Control across a team?

Teams commonly report getting N-able Take Control up and running in less than a day, making it a practical option when remote support access is needed quickly.

What customer support options does N-able Take Control provide, and how do users find the overall support experience?

Support is available through chat. The support experience is mixed: some users describe helpful, timely assistance, while others report difficulty getting issues resolved or receiving a response.

What is the experience like for teams switching to N-able Take Control from another tool?

Switching to N-able Take Control is often driven by lower costs, a more convenient fit with the N-able RMM environment, or a desire for straightforward remote access. It has replaced tools such as TeamViewer, LogMeIn, Splashtop, and Zoho Assist; users value consolidated access and simpler connections, though the transition can still bring trade-offs in interface polish or connection reliability.

What tools and platforms does N-able Take Control integrate with, and how do these integrations help users get more value from the product?

N-able Take Control is most often described alongside other tools in the N-able ecosystem, with Passportal also mentioned.

N-able RMM and monitoring: N-central, N-able RMM, and N-able monitoring.
Password management: Passportal.

These connections can make it easier to launch remote sessions from an existing management workflow and bring related tools closer to technicians’ day-to-day support work.

What features or capabilities could make N-able Take Control even more useful?

The most useful improvements would make remote sessions easier to manage, especially for teams supporting devices with multiple monitors.

Multi-monitor support: Make switching between displays smoother and allow technicians to view screens side by side.
Connection performance and reliability: Reduce slow connections, disconnects, and difficulty reconnecting after a reboot.
Session recording: Make automatic recording easier to use for reviewing support work.
Interface customization: Add more options to tailor the technician console and client-facing experience.

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chris m.

senior consultant

Mid-Market (51-1000 emp.)

9/4/2019

"Good remote connection tool"

4.5/5

What do you like best about N-able Take Control?

Works with N-Central agent. Easy to use. Allows you to remote in and see the desktop, take control, correct issues. Also includes system shell, which allows you to run commands on the system. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Sometimes takes a little longer to get the connection. Any network change requires a few minutes to recover. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

We use this to remote in and assist clients having issues. Also a nice alternative to using VPN to connect to client servers. We had a client with a device that lost trust with the domain and couldn't log in. We used system shell to create a local admin, signed in with that and added it back to the domain within minutes. Review collected by and hosted on G2.com.

Steven R.

Steven Reid

Small-Business (50 or fewer emp.)

8/26/2019

"Easy to use remote control software."

4.5/5

What do you like best about N-able Take Control?

It is easy for technicians to share remote connections or transfer sessions between users. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

No option to reboot a remote machine to safe mode. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

If users are having difficulty setting up remote connections this is easier to set up than a lot of other products. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

Clients are finding it easier to set up a remote session. It doesn't have multiple pop-ups asking for permissions that can sometimes be hidden behind another window on a remote machine. Review collected by and hosted on G2.com.

Nathan S.

Computer Technician

Small-Business (50 or fewer emp.)

9/5/2019

"Easy to use, good feature updates"

4/5

What do you like best about N-able Take Control?

The ease of use is very good. Anything that has been lacking has been usually updated/upgraded to make ease of use better along with other feature updates that are very useful. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Biggest issue is not having automatic session recording. We recently had an issue where we needed to see what was done in a session by a former employee. Automatic session recording would have been huge in that instance. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 4/8/2020

"Seems slow and not very intuitive"

2.5/5

What do you like best about N-able Take Control?

Managed endpoints and related network devices Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

System is slow to update and load, slow response to updating endpoint machine status Review collected by and hosted on G2.com.

Terence L.

president

Mid-Market (51-1000 emp.)

9/5/2019

"SolarWinds Take Control rocks"

5/5

What do you like best about N-able Take Control?

We have used a number of remote control products over the years. The thing I like the best about Take Control is the ease of connecting - one click and you are on - no codes or passwords needed! Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Probably the thing I dislike the most is that the screen quality isn't always the greatest - and sometimes it takes a while to connect. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

BUY IT! Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

We use Take Control to solve any number of customer issues. We don't have to disconnect/reconnect to reboot a customer's computer. Most importantly, it is quick and easy to connect Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/4/2019

"Great product"

4.5/5

What do you like best about N-able Take Control?

We are using N-Central and while it allows us to remotely connect to many devices, the agent needs to be deployed first and many customers don't have administrative rights on their computers. This is where Take Control is really useful. The ability to send a code to the customer and remotely connect to their computer is really simple, and all the built-in tools are handy. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

We are a French enterprise based in Montreal. We have found that the accent characters as well as the French language are not really supported. We would also like to get an Automation Manager integration so we could easily deploy our current script library to the devices. Review collected by and hosted on G2.com.

Darian B.

Systems Analyst

Small-Business (50 or fewer emp.)

9/4/2019

"Ease of Use Is Amazing"

5/5

What do you like best about N-able Take Control?

The ease of use is amazing, I love being able to click a single button and without fuss remote into a clients workstation or server. As well the ability know if connections failed and why is super handy. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

The monitoring of the connection can be a bit better and information on where the connection is failing vs just the bar would be helpful. Review collected by and hosted on G2.com.

Ryan M.

President

Small-Business (50 or fewer emp.)

9/5/2019

"So much easier than Screen Connect"

4/5

What do you like best about N-able Take Control?

we love the fact that we can access every protected client right from the RMM portal! It works almost flawlessly. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I don't like the popup that happens (often) for multiple screens. I cannot figure out why the small screen 1 & 2 popup keeps showing in the upper right. That's the only annoying part Review collected by and hosted on G2.com.

Kevin C.

Systems Analyst

Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2019

"Solid Product! No Complaints"

5/5

What do you like best about N-able Take Control?

The ease of use of Take Control has always been my choice of accessing my orgs clients. We like the security features, ability to disable peripherals on end user's machine, etc. In my experience, it has been incredibly reliable and stable. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I don't have any specific downsides to mention for Take Control. It is one of the most solid products I think SW has to offer. Review collected by and hosted on G2.com.

Joel P.

Joel Perez

Mid-Market (51-1000 emp.)

9/4/2019

"Solarwinds Take Control"

4/5

What do you like best about N-able Take Control?

The ability to quickly access a workstation, laptop or server quickly. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Occasionally the software will not work, with no clear reason for the issue. Often this will require a reinstallation of the software to resolve, which is not always possible on a remote machine. Review collected by and hosted on G2.com.