N-able Take Control Reviews & Product Details

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

Seller

N-able

Discussions

N-able Take Control Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Nicolae Tiganenco

Pricing

Pricing provided by N-able Take Control.

Take Control annual contract

$19

month

Take Control Plus annual contract

$45

month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 150 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

N-able Take Control Integrations

(3)

Integration information sourced from real user reviews.

N-able Take Control Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is N-able Take Control, and what problem is it built to solve?

N-able Take Control is used to connect technicians to client computers remotely so they can troubleshoot issues and provide support without being onsite. It supports both on-demand connections and access to devices that are already set up for remote support.

What languages does N-able Take Control support?

N-able Take Control supports 6 languages: English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is N-able Take Control the best fit for?

N-able Take Control has its clearest user-reported fit among small businesses and mid-market organizations, especially those working in IT services.

Small businesses: The most represented company-size segment among positive users.
Mid-market organizations: Also represented among positive users, though less prominently than small businesses.
Information Technology and Services: The most prominent industry among positive users.

How long does it take to implement N-able Take Control across a team?

Teams commonly report getting N-able Take Control up and running in less than a day, making it a practical option when remote support access is needed quickly.

What customer support options does N-able Take Control provide, and how do users find the overall support experience?

Support is available through chat. The support experience is mixed: some users describe helpful, timely assistance, while others report difficulty getting issues resolved or receiving a response.

What is the experience like for teams switching to N-able Take Control from another tool?

Switching to N-able Take Control is often driven by lower costs, a more convenient fit with the N-able RMM environment, or a desire for straightforward remote access. It has replaced tools such as TeamViewer, LogMeIn, Splashtop, and Zoho Assist; users value consolidated access and simpler connections, though the transition can still bring trade-offs in interface polish or connection reliability.

What tools and platforms does N-able Take Control integrate with, and how do these integrations help users get more value from the product?

N-able Take Control is most often described alongside other tools in the N-able ecosystem, with Passportal also mentioned.

N-able RMM and monitoring: N-central, N-able RMM, and N-able monitoring.
Password management: Passportal.

These connections can make it easier to launch remote sessions from an existing management workflow and bring related tools closer to technicians’ day-to-day support work.

What features or capabilities could make N-able Take Control even more useful?

The most useful improvements would make remote sessions easier to manage, especially for teams supporting devices with multiple monitors.

Multi-monitor support: Make switching between displays smoother and allow technicians to view screens side by side.
Connection performance and reliability: Reduce slow connections, disconnects, and difficulty reconnecting after a reboot.
Session recording: Make automatic recording easier to use for reviewing support work.
Interface customization: Add more options to tailor the technician console and client-facing experience.

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Moses H.

Director

Small-Business (50 or fewer emp.)

4/1/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"TakeControl - How remote control should work"

4/5

What do you like best about N-able Take Control?

The emergency reboot option is excellent for hung servers. The ability to shell into the machine as the SYSTEM account allows you to reset local passwords on local accounts and add user accounts using the net user and net localgroup commands. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

You will not type text to a login screen from the clipboard. Review collected by and hosted on G2.com.

Andrew D.

Information Technology And Services Professional

Computer Networking

Small-Business (50 or fewer emp.)

9/30/2020

"Solid Remote Tool"

5/5

What do you like best about N-able Take Control?

We have been using solarwinds take control for years. Its strongest suits are staying connected even on slow internet connections and having a good set of tools while connected. My favorite tools are changing client resolution, keystroke forwarding, changing to RDP connection, and file transferring. when paired with the solarwinds dashboard and Agent, Take Control acts like a background tool that pops up when you need it. It installs quickly on new devices and has been the most reliable remote software we have ever used. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

There are some features that would greatly improve the overall usefulness. Wake on Lan and better Monitor switching. There are many times in the daily workflow where a clients PC falls asleep after hours and there is no one on-site to wake it up or power it back on. I wish solar winds could integrate their WOL software directly into the dashboard, even if it automatically uses another pc on the network. I would also like to see improvements in multi-monitor viewing. As it stands all we get is a small window to manually click between. I wish there was an option to put the monitors into separable windows and place them on my own dual monitor setup, Or move them to two smaller windows on the same screen. Review collected by and hosted on G2.com.

Michael K.

Sound Engineer

Small-Business (50 or fewer emp.)

2/25/2021

"Finally found an 'easy-to-use' solution for remote control"

4.5/5

What do you like best about N-able Take Control?

The portal is very intuitive and easy to setup & maintain Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I would like to have additional customization of the client portion and web portal Review collected by and hosted on G2.com.

Tyler F.

Small-Business (50 or fewer emp.)

6/22/2020

"A great experience for both technicians and end users"

5/5

What do you like best about N-able Take Control?

Installation is perfect for the end users. Very simple setup and seamless integration! All the controls that you expect like file transfer, terminal window, WOL, multi-display compatibility, etc.. Solarwinds definitely makes the best service that we've utilized on Mac devices. There's nothing that compares to how easy it is for them to install. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

We've had some recent issues during Windows updates that may require a user restart their computer to get the Take Control service running, again. The online portal is goofy and it would be great if it looked like the console, which is far more functional. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

Look at Take Control for software that feels like it's designed for big business, but is priced and available to the little guys. You will not be disappointed by the features and service. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

We mainly use Solarwinds as our backup to our RMM solution remote connections. It's a perfectly priced addition to our RMM costs. We love that the pricing is based on technician count and not unit endpoints. Review collected by and hosted on G2.com.

Billy C.

Director Of Information Technology

Small-Business (50 or fewer emp.)

12/2/2020

"TakeControl - Take it Easy"

5/5

What do you like best about N-able Take Control?

Ease of use and how easy it is to work with a customer Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

I think the file transfer is a bit antiquated and could be better Review collected by and hosted on G2.com.

Robert G.

Managed Services Administrator

Mid-Market (51-1000 emp.)

10/22/2019

"Solarwinds Take Control Review"

4.5/5

What do you like best about N-able Take Control?

Take Control is a very good remote control (RAT) tool for all basic and advanced remote support and control of endpoints. Has both on demand and unattended sessions via code, link or calling card, as well as and end user feature that allows customers to have the benefit of a lighter Take Control session. Great product. Very happy with it. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

One catch that I have found is that if you do not setup each session as an unattended session, if the PC restarts you will lose your remote access and have to re-initiate a remote session again. On Demand sessions do not have the ability to start as a service, and therefore only run once the user profile has been loaded. Review collected by and hosted on G2.com.

Recommendations to others considering N-able Take Control:

Whether you use other Solarwinds products or not, Take Control and Take control Plus are excellent remote access tools that provide a full feature set for remote control and access of workstations and servers. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

Take Control is our primary tool for remote support of our customers and has reduced our annual cost for this type of tool by 1/3 over the previous tool we were using. Also integrates very nicely with our Solarwinds N-Central Review collected by and hosted on G2.com.

Ashraf Ali S.

Senior Software Engineer

Enterprise (> 1000 emp.)

5/30/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best solution for remote ticket solving"

4/5

What do you like best about N-able Take Control?

Detailed dashboards and easy to configure workflows process. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

Limited integration with other software. Review collected by and hosted on G2.com.

James B.

Network Engineer

Mid-Market (51-1000 emp.)

9/5/2019

"Great Remote Control Tool"

4.5/5

What do you like best about N-able Take Control?

We use Take Control both as the stand alone version as well as the one integrated with NCentral. I am very happy with the product, as it works great to remotely manage our client devices. It is cross platform and provides additional functionality like command line, registry editor, etc. beyond just the desktop interface. I use it on a daily basis and am a fan of the product. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

The only issue I’ve run into is on my Mac. It initially works fine. But if I leave a session running in the background for an extended period of time, it begins to spawn tons of child processes. As long as I close it when done, it’s fine, but if I forget about it, I might come back to dozens of additional windows. Review collected by and hosted on G2.com.

Drake S.

Technical Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2019

"One of the best products I have used!"

5/5

What do you like best about N-able Take Control?

It is very intuitive and easy to use. The system info page for each device you remote into is spectacular. The ability to generate the "calling cards" has opened up a new way for us to provide remote service to end users who do not want to purchase a contract. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

There is not a whole lot that I dislike about the software. The main thing I would like to see is that when you connect to a computer it goes right to the remote control page instead of the chat function. Review collected by and hosted on G2.com.

What problems is N-able Take Control solving and how is that benefiting you?

This product has allowed us as a company to provide better more secure remote support to companies that are not currently under our management. Another benefit is that we no long have to send customers to an unbranded free remote connection software, which gives our end users more confidence in the service they are receiving. Review collected by and hosted on G2.com.

Mitch C.

Help Desk Technician

Information Technology and Services

Mid-Market (51-1000 emp.)

9/5/2019

"Useful and quick"

5/5

What do you like best about N-able Take Control?

I like how user friendly the interface is for take control. I also enjoy how simple it is to setup and to implement it on our clients computers. It is also a very handy tool as I am able to remote into my clients computers with a laptop or a tablet using take control. Review collected by and hosted on G2.com.

What do you dislike about N-able Take Control?

The update process with take control is hit or miss. There will be one good update that fixes bugs, and then the next update will create new bugs that we have to work around. Review collected by and hosted on G2.com.