--- title: N-able Take Control Reviews meta_title: 'N-able Take Control Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 150 reviews by the users' company size, role or industry to find out how N-able Take Control works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 150 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # N-able Take Control Reviews **Vendor:** N-able **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 150 ## About N-able Take Control N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required. ## N-able Take Control Pros & Cons **What users like:** - Users appreciate the **ease of use** of N-able Take Control, facilitating quick and seamless remote assistance for clients. (2 reviews) - Users appreciate the **easy setup** of N-able Take Control, allowing for quick remote assistance without hassle. (2 reviews) - Users appreciate the **efficient remote access** of N-able Take Control, enabling seamless troubleshooting without interrupting target device work. (2 reviews) - Users value the **easy endpoint addition** for efficient remote assistance, enhancing the support experience with N-able Take Control. (2 reviews) - Users value the **central dashboard** of N-able Take Control, enhancing ease of use for managing customers effectively. (1 reviews) - Users appreciate the **deployment ease** of N-able Take Control, enabling quick setup with simple applet downloads. (1 reviews) - Users value the **easy installation** process of N-able Take Control, enhancing remote support capabilities seamlessly. (1 reviews) - Integrations (1 reviews) - Productivity Improvement (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users find the **implementation process overly complex** , making installation challenging and frustrating for many. (2 reviews) - Users report **severe mobile app issues** , including bugs and poor support, detracting from their overall experience. (2 reviews) - Users find the **installation process complex** , facing multiple prompts and difficulties with software removal post-session. (1 reviews) - Users experience **delay issues** with N-able Take Control, especially when handling large files or high-resolution displays. (1 reviews) - Users find the product to be **expensive for its ineffective support and poor usability** , leading to frustration and dissatisfaction. (1 reviews) - Users experience **limited compatibility** with N-able Take Control, particularly on Mac and lacking support for Linux. (1 reviews) - Users experience **missing features** and slower performance with larger files or high-resolution screens in N-able Take Control. (1 reviews) - Poor Customer Support (1 reviews) - Users experience occasional **remote control issues** when the connected PC's background turns black unexpectedly. (1 reviews) - Screen Resolution (1 reviews) ## N-able Take Control Reviews ### 1. Smooth experience, easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about N-able Take Control?** The connection is nice and quick. It's extremely handy having PowerShell and command line access to windows based systems. **What do you dislike about N-able Take Control?** Sometimes when rebooting a system it can take a while to reconnect. There are times a new session needs to be started instead of waiting with the window open. **What problems is N-able Take Control solving and how is that benefiting you?** It has been a great remote access utility for our use, but we've also been able extend this to our customers as well. ### 2. Consistent access to remote Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Sean W. | Director , Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Prior to Ncentral upgrade/update to Take control, remote access to system was unreliable had to use secondary service (logmein) as backup for remote control. I like that The remote control is fast connections are stable and stay connected and reconnect even after interruption to network connection or system reboots. **What do you dislike about N-able Take Control?** Really have no dislike of the take control **What problems is N-able Take Control solving and how is that benefiting you?** Easy connections to client able to resolve issues quickly, can even use mobile app ### 3. Fast remote access utility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** It connects extremely fast. I also like the file transfer capability. **What do you dislike about N-able Take Control?** Sometimes it causes serious resources issues on the machine you are connecting to. We have yet to find a rhyme or reason as to the machines it chooses. **What problems is N-able Take Control solving and how is that benefiting you?** It allows us to service clients quickly, whether they have an agent with N-Central, or if we are utilizing the standalone client and they are a time and materials customer. ### 4. Good product, could use some work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** I like that it allows me to easily connect with clients, and especially like that I'm able to connect into Terminal Services sessions with users to better assist - which isn't something that normally comes with other solutions. It's also nice to have all the extras in the additional tabs (like command line, etc) **What do you dislike about N-able Take Control?** It often doesn't reconnect properly, it can become uninstalled on a device and is hard to get it reinstalled and often cuts out while using it, even when on a good internet connection. **What problems is N-able Take Control solving and how is that benefiting you?** Being able to work directly with a client to resolve their issue without need of an on-site. ### 5. Beats the pants off Teamviewer **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Watson S. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** It works well, is fast and has a full set of features. We ditched Teamviewer for Takecontrol because we could avoid additonal per person and channel costs and it was the start of us earning MRR. Quite excited about the Passportal integration **What do you dislike about N-able Take Control?** Nothing really. We don't have any issues with it. **What problems is N-able Take Control solving and how is that benefiting you?** easy secured access to our clients networks to provide support as needed. ### 6. Take Control is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn D. | Managed Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Take control is very robust. It has a shell interface and it has FTP built right in. It's very nice. **What do you dislike about N-able Take Control?** If we could implement a full screen feature that spans across the entire monitor. That would be great. **What problems is N-able Take Control solving and how is that benefiting you?** Sometimes there are slowness with a few customers. But I don't think these are issues with take control more with their environment. ### 7. Makes Remote Control Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about N-able Take Control?** Take Control is lightweight and easy to install. **What do you dislike about N-able Take Control?** Take Control heartbeat will fail occasionally making it hard to connect to clients. **What problems is N-able Take Control solving and how is that benefiting you?** Take Control makes it simple to quickly hop onto a problem device and resolve issues. PassPortal integration and other shortcuts add value to this remote control tool. ### 8. Great Remote Control software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** The responsiveness of the software along with the file transfer / registry / command prompt feature is great. Customers really like the build in chat feature as well. It also deals with multiple displays wonderfully as well. **What do you dislike about N-able Take Control?** I dislike the command prompt design with the textbox at the bottom to input commands. Unable to do tab complete etc. That is the only major thing I dislike. **What problems is N-able Take Control solving and how is that benefiting you?** Gaining console access to machines, or getting into devices without RDP access or with slow RDP performance. It allows quicker access and engineers can complete tasks much quicker. ### 9. Great remote access utility **Rating:** 4.5/5.0 stars **Reviewed by:** Craig M. | Senior Technician , Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about N-able Take Control?** It's a very reliable remote access software. I've tried other applications before and none have been as reliable as Take Control. Connecting is fast and smooth. **What do you dislike about N-able Take Control?** Sometimes when rebooting a system it can take sometime to reconnect. **What problems is N-able Take Control solving and how is that benefiting you?** I'm able to connect to my customers computers and have them demonstrate exactly what isnt working for them. ### 10. Great product with some amazing features on the way **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron H. | Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Very easy and intuitive to use. Has great remote background features. **What do you dislike about N-able Take Control?** Switching between monitors can be cumbersome. Currently doesn't have a feature to lock agent input. UI integration with Solarwinds RMM is sometimes inaccurate. **What problems is N-able Take Control solving and how is that benefiting you?** Able to remotely troubleshoot user issues, leading to time and money saved that would have otherwise been spent on going on-site. ### 11. Take control is great overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** I like how quickly I can connect to the remote system and share the screen with the customer. **What do you dislike about N-able Take Control?** Occasionally it can be slow on a single device within a network, while other devices run fine. I've also encountered issues with blanking out the screen, in that when I blank it out, my session is locked and I have to reconnect. **What problems is N-able Take Control solving and how is that benefiting you?** It's very simple for us to connect into machines, so it's easy to train for new technicians. Additionally we have utilized the remote shell and file transfer quite a bit as well. ### 12. Easy Connection software **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph M. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** From N-Central, easy to take over a workstation and to support your users. Lots of tools to work with end users and to remotely support your clients. **What do you dislike about N-able Take Control?** If Take Control isn't installed the push feature is slow. **What problems is N-able Take Control solving and how is that benefiting you?** Not all information in the Take Control app is current and may not update. ### 13. Take Control Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Easy one click execution for connecting to remote devices. **What do you dislike about N-able Take Control?** I have not experienced any issues yet using Take Control. The software downloads quick, and once installed, I am always able to connect quickly. **What problems is N-able Take Control solving and how is that benefiting you?** Day to day end user tasks. Whether it is through a ticket scheduled to me from dispatch, or if I answer a call from a client experiencing issues, Take Control allows me to connect directly to their PC to get a better understanding of the issue they are experiencing at the time. ### 14. Take Control review **Rating:** 4.0/5.0 stars **Reviewed by:** Steve S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** I like the ability to use Take Control right from the RMM dashboard. **What do you dislike about N-able Take Control?** I do not like the inability to automatically record and what is done in a take control session **What problems is N-able Take Control solving and how is that benefiting you?** Take Control allows me to provide remote support to end users very quickly and efficently ### 15. SolarWinds Take Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** I love the ability to manipulate files from my local clipboard to the remote PC, and also direct access to other system resources such as VoIP Calling. **What do you dislike about N-able Take Control?** the resolution frequently resets itself to a value that makes it hard to use sometimes, especially on smaller screens. **What problems is N-able Take Control solving and how is that benefiting you?** We solve customer issues daily by being able to remote in and take care of our customers needs, and because of this ability we are now much more agile as an MSP, and have increased profitability. ### 16. MSP anywhere **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** My personal favorite feature of take control is the system shell functionality that allows me to insert commands on a device that has CMD/PoSH blocked by a GPO **What do you dislike about N-able Take Control?** It doesn't always allow input of clipboard and some maneuvering needs to be done to resolve it. **What problems is N-able Take Control solving and how is that benefiting you?** The benefit of being able to take over for the user and not have to rely on what it is that they are relaying or have them go to a site in order to get access ### 17. The best remote support app I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Henrique B. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** What I find most useful in SolarWinds Take Control is the ability to save remote access and all our clients' computers, as well as the variety of possibilities the tool offers, such as file transfer, entering commands in the prompt directly through the console, monitoring processes, hardware, and services. **What do you dislike about N-able Take Control?** The only problem I have found so far is that the software is a bit heavy when used on a more basic setup (compared to competitors), but this is not an obstacle if used on a computer with average configurations, especially because it demands more from the hardware as the tool has an enormous variety of functions. **Recommendations to others considering N-able Take Control:** If you are looking for a remote support tool, consider evaluating SolarWinds Take Control. Of the various tools I have tested, SolarWinds Take Control was definitely the best experience I have ever had using a remote support tool. Of course, there are slightly cheaper software options on the market (there are even free software options), but none compare to SolarWinds in terms of features, quality, and ease of use. **What problems is N-able Take Control solving and how is that benefiting you?** I use SolarWinds Take Control to support the software that the company sells and also to conduct training sessions that require remote access to a client's machine. For this type of work, SolarWinds is an excellent tool, incomparable to others on the market. ### 18. Simple and efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Martine V. | gerante, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** we like being able to connect to customers everywhere and anytime, Even if ours customers are not physically present in front of their computer. We secure access to our customers' PCs by password, which makes the process reliable and secure **What do you dislike about N-able Take Control?** The solarwinds Take Control solution is too slow down on some pcs. Some times, il's really impossible to connect. Some old pcs do not support the tool that completely blocks the computer. It's impossible to work. **Recommendations to others considering N-able Take Control:** There's no special recommendations. Only, it must be verified that the computer will support the application. and the distant connexion To avoid on old pcs. You must also check that that firewalls do not block the connection. **What problems is N-able Take Control solving and how is that benefiting you?** Customer assistance for one of our softwares. When our customers (healthcare professionals) have a problem with the software, we must intervene immediately to solve their problem. Our customers are satisfied with the immediate assistance we can offer. Il's very important for them and of course for us. ### 19. Most powerful and resoureful remote access software for professional use **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo A. | Mr., Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** It is the remote access software with more powerful functions that makes remote support fast, easy and secure to all our clients. We have used it for a few years and it has evolved quite a lot and it is now the only software we can trust and recommend for remote access. **What do you dislike about N-able Take Control?** There is nothing we don't like in this software. **Recommendations to others considering N-able Take Control:** If you require remote access to computers this is the software to use. It has everything you will ever need: real time messaging, file transfer, remote reboot/shutdown (even in safe mode), session recording, remote registry viewing/editing, processes analisys, services view status/start stop services, remote event viewer, remote command line and an endless other usefull funcions. **What problems is N-able Take Control solving and how is that benefiting you?** With Solarwinds Take Control we are able to update the software we implement in a lot of computers concurrently without delay and avoiding any travel costs. We can also provide immediate support to customers when they need even when we are out of the office, by simply using the software in our smartphones or tablets. ### 20. The best remote software by far **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** I like the ability to access the console on any device with ease, Take control has been the best product by far. The fact that I get the options of file transfer, and the shell commands have proven to be very useful in unlocking user accounts when users lock them selves out or for when the server is unresponsive. **What do you dislike about N-able Take Control?** I dislike the fact that there art many options for implementing into a website, I feel its very limited and basic, would like to implement the website support based on our current website template instead of the basic features. **Recommendations to others considering N-able Take Control:** I would highly recommend Take Control for your business, it has everything you need and more. **What problems is N-able Take Control solving and how is that benefiting you?** Benefits are having the ability for a quick and permanent remote access to customers pc's or servers whether it's a quick fix or not. Making it easier to remote back in repeatedly if it becomes an ongoing issue that the client is having. ### 21. Take Control works **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | sys admin, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** it has multiple features, command prompt and reboot/reconnect are my favorite. its fast. file transfer is nice too **What do you dislike about N-able Take Control?** can't think of any, it works well take control **What problems is N-able Take Control solving and how is that benefiting you?** any problem that can be solved remotely ### 22. Great Remote Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about N-able Take Control?** SolarWinds Take Control is a great remote software for everyday use. There are better options out there though. **What do you dislike about N-able Take Control?** I have noticed when I remote in, the users screen looks blurry on my end, I can manage but still, it is a bit annoying. **What problems is N-able Take Control solving and how is that benefiting you?** Remote Desktop Sessions ### 23. Great all round product **Rating:** 5.0/5.0 stars **Reviewed by:** Will H. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** Management of users has never been easier with this product which packs every product into one easy to install agent. all features work well together and any blips/issues i have encountered have been resolved by technical support in a reasonable time frame. Option to use a live chat to speak to support is handy as you may have other customers on the line whilst facing issues. **What do you dislike about N-able Take Control?** Portal can be slow at times, web protection policies with lots of whitelist entries will take an age to load or will crash the portal entirely. **Recommendations to others considering N-able Take Control:** Definitely worth picking over the cost of competitors like teamviewer. Much more easy to use and deploy. Features outweigh what other competiting products i have personally used. **What problems is N-able Take Control solving and how is that benefiting you?** Getting onto a machine to see what issues the customer is facing and being able to guide through any issues /training ### 24. Take Control **Rating:** 4.0/5.0 stars **Reviewed by:** Jim T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** Simple to use, easy access from inside N-Central **What do you dislike about N-able Take Control?** Nothing at this time, we are please with **Recommendations to others considering N-able Take Control:** Nothing at this time **What problems is N-able Take Control solving and how is that benefiting you?** desktop trouble shooting, removes the need for on-site visits ### 25. Fast, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Scott B. | Senior Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Take Control gives us quick remote access without any extra agents. **What do you dislike about N-able Take Control?** No recording of remote sessions, this is necessary **What problems is N-able Take Control solving and how is that benefiting you?** Help desk has easy access to provide help. ### 26. The best Tech remote support tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Hugh M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** The best feature is the ability to add computers to groups to be able to access at a later date without having to initiate contact with customer. Equally creating remote sessions on the fly with PC and Mac users. The simplicity of the applet is the best out there in my opinion! **What do you dislike about N-able Take Control?** Limitation of the number of Technicians per license. Creating a Admin/Tech structure would increase the value of the product and ability to assign tasks to technicians. Also, the web integration could use some work. Customization and templates would be nice. **Recommendations to others considering N-able Take Control:** Evaluate costs, then flexibility/usability, then cross-platform support. **What problems is N-able Take Control solving and how is that benefiting you?** On the fly remote sessions, and cross platform support (smartphone, PC and Mac). Ability to provide access to technicians to specific groups and computers without exposing all clients to them. The lightweight installer and application. ### 27. Critical Tool for Supprot **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew F. | Senior Technician / Partner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Saves time and eliminates truck roll. Re-mediates issues in smaller time windows for our clients. **What do you dislike about N-able Take Control?** Difficulty for a new client to self-install. **What problems is N-able Take Control solving and how is that benefiting you?** Time to resolution. ### 28. Take Control works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Rick C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Take Control gets us into remote machines quickly and reliably. **What do you dislike about N-able Take Control?** There aren't any things I dislike about it **What problems is N-able Take Control solving and how is that benefiting you?** Remote access to customer machines ### 29. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Paul L. | Nobody , Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** When configured one click to the end users screen **What do you dislike about N-able Take Control?** Switching monitors is too clunky. **What problems is N-able Take Control solving and how is that benefiting you?** None ### 30. SolarWinds Take control is a great product and packed with lot of features ! **Rating:** 5.0/5.0 stars **Reviewed by:** Amirthalingam S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** The interface is clean and easy to navigate. Also quite responsive in webrowser and as a standalone. New secret vault feature for keeping password is awesome. You don’t need to purchase another product to keep all your passwords. **What do you dislike about N-able Take Control?** I couldn’t see any dislikes yet. As Solarwinds MSP mentioned there are some more feature will be available soon. I would suggest to have take control for mobile devices. I am aware it has got some basic functionality. If we can take control a mobile device like PC or Mac then that would be awesome ! **What problems is N-able Take Control solving and how is that benefiting you?** Using this product we take control client PC or Mac, and view system information and event viewer. Then we will find a problem and work on the resolutions ### 31. Take control is a very good alternative to other top remote access tools. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about N-able Take Control?** Network performance session indicators, quick access menu tools, reliability to connect on demand, connect after reboot. **What do you dislike about N-able Take Control?** Black bars on the side depending on resolution, viewer always running on client end, **What problems is N-able Take Control solving and how is that benefiting you?** Standardized remote access, unattended remote access to address the troubleshooting of many of our issues. ### 32. Secure and reliable remote connection software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** TC provides RDP-like software with end-to-end encryption and some additional features that make interacting with clients remotely a breeze. **What do you dislike about N-able Take Control?** File transfers can be slow, possibly due to the built-in encryption requirements. **What problems is N-able Take Control solving and how is that benefiting you?** It's a great way to remotely administer PCs from anywhere in the world. ### 33. New support experience **Rating:** 4.5/5.0 stars **Reviewed by:** William M. | Gestor Operacional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2018 **What do you like best about N-able Take Control?** We are about to complete 5 years of using the tool with the best cost-benefit in the market, which we hired in 2014 for having the best features at the time and still do, I am enjoying the new updates. Uncomplicated device management and interaction with our customers, support and sales team always cordial and helpful. Good performance reports. Fast and efficient tool for remote access, even in places where the internet is not good. **What do you dislike about N-able Take Control?** Delay in the Development Department to return responses or implement features. I didn't like the applet for Android (I tried to use it at the beginning of the year, but it didn't work on my phone) so I ended up not implementing it. One of the messages I sent via the web platform was not returned, as soon as the new interface was introduced. The cost of the tool is still high. **Recommendations to others considering N-able Take Control:** It seems that the submitted opinions are not all read or responded to, because as soon as the new portal was made, I identified a problem on the screen, but no one got back to me. **What problems is N-able Take Control solving and how is that benefiting you?** We assist our clients with any problem or question regarding the Operating System and the Systems we sell. We use access reports and service qualification, in addition to viewing access videos. ### 34. Tkae Control, The software to do support assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Administração de Sistemas e Redes Informáticas, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** Everything. Is a powerful software for remote support and control. Customize website with our logo for access from my clients, simple and easy. With one simple click you can create a PIN to my clients enter on the website and download the software to remotely access the computer. It works on PC, MAC, Android, IOS and Linux. Today we have internet everywere so It's great to support my clients wherever we are, even thru my smartphone. The smartphone app can use fingerprint recognition to open. There's a lot of information we can have when access a device. We can access to system shell, comprehensive system info, basic system health, drag and drop or copy paste file transfer, remote registry, remote desktop, restart in safe mode, event logs, all even with slower connections. Take control of everything from admin website, create more IT techs with different login and pass, helpdesk connections and time by IT techs, customize the file that will be download from clients, etc. **What do you dislike about N-able Take Control?** I don't have nothing to appoint to this software. **Recommendations to others considering N-able Take Control:** If you need a software for support assistance, consider Take Control because is better than any other. Forget Teamviwer, Logmein, anydesk, vnc, ultravnc and other, this is the The Software to do the job **What problems is N-able Take Control solving and how is that benefiting you?** I'm solving everything I can do remotely and is a perfect help. ### 35. Best remote control tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** It just works every single time. Across Windows and OS X. It is incredibly reliable. **What do you dislike about N-able Take Control?** I wish I could use it on iOS and Android. **What problems is N-able Take Control solving and how is that benefiting you?** Faster resolution to customer support issues without having to walk the end users through connection to me. ### 36. A Very Good Remote Connection Utility which is built for IT Service Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** The way the connection can be made to remote machines. End User can send a connection request via the 6 Digit Pincode we share or the Support Link we share to them. Computers can be added to our list so that we can access the machine at anytime if we want. It will show the status of the Saved machines if the services are running at their end which helps to inform the client the machine is down or not. Online Chat and File sharing options available. A history of all the sessions maintained which helps some one to review later. Various commands can be executed on the go with interactions button including the facility to take the screenshot, recording the session, restarting the system, Remote Registry, System shells, Windows Commands, Passing Ctrl+Alt+Del etc. In short its a handy and hassle-free product which will not let us feel we are working through a remote utility. We can transfer the connection to some other technicians. Shutdown/Restart and Emergency Reboot option available in a click or with Keyboard Shortcuts. Complete system information like OS, CPU, RAM, Network, Harddisk Drive Information can be seen once connected. Lots of other features are there. Anyone can just try using it for trial to experience it rather than reading the review. **What do you dislike about N-able Take Control?** Sometimes some users can run the exe once it is downloaded. Mostly this issue is faced on Server OS. **Recommendations to others considering N-able Take Control:** IN short its a good and worthy product. **What problems is N-able Take Control solving and how is that benefiting you?** Software Installation, Maintenace etc ### 37. Inconsistent functionality **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about N-able Take Control?** When it works it is very fast and has good usable tools. **What do you dislike about N-able Take Control?** it is unreliable, and sometimes will not connect at all or connect and then not reconnect after a reboot. **What problems is N-able Take Control solving and how is that benefiting you?** desktop and server troubleshooting as well as accessing our onsite probes, ### 38. Straightforward access to my clients systems **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly W. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** Ease of use. I've had clients that have asked for a remote session instead of having to wait for me to come to them. Once setup, I now have them on regular maintenance schedules. **What do you dislike about N-able Take Control?** MSP Anywhere had some issues where it would be unavailable or the service would stop working, no reason why - new version (Take Control) has fixed these issues. **Recommendations to others considering N-able Take Control:** You will find this remote control software to be smooth and clean to use **What problems is N-able Take Control solving and how is that benefiting you?** Work anytime, day or night, on client problems - they can send me a text or an email to have me take care of the problem off hours so less impact on their business. ### 39. Easy to use take control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** The interface is easy and straight fwd. End users have ease of interface as well for connection **What do you dislike about N-able Take Control?** The file controls and background task could be easier to use **What problems is N-able Take Control solving and how is that benefiting you?** The app allows for remote access to remote devices. increases ### 40. Take Control **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2018 **What do you like best about N-able Take Control?** Much better then previous DirectConnect product. Copy **What do you dislike about N-able Take Control?** It seems the OSX Viewer is a bit more buggy then the PC version. **What problems is N-able Take Control solving and how is that benefiting you?** It allows us to remotely connect and take care of our customers no matter where we are. ### 41. Take Control Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** That it is easy for users to connect and for me to connect to them **What do you dislike about N-able Take Control?** Session can be unreliable at times, resulting in users frustration **What problems is N-able Take Control solving and how is that benefiting you?** System administrator issues, less need to talk on the phone ### 42. Great remote control software **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** I can connect to the computers quickly and the connection is very stable. The client updates automatically saving time. I can transfer files directly to and from the computer enabling quicker patching of software. The clients are all easily managed from the central console. **What do you dislike about N-able Take Control?** Sometimes on older computers the software can be a little resource heavy. Other than that the software works superbly. **Recommendations to others considering N-able Take Control:** For a remote support company the simplicity of the console is excellent and offers genuinely useful tools that make the job easier. Jobs can be transferred between technicians which is a great bonus. If the remote user has poor internet speed the connection quality can be easily adjusted to use less bandwidth. **What problems is N-able Take Control solving and how is that benefiting you?** Day to day problems fixed, from cannot print, cannot email or cannot access server. I can update sofware remotely, and then restart and software automatically reconnects. ### 43. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** John Paul H. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** I perform at least 30 sessions a day with approx 3X the amount of money I would make if I was calling to sites to perform traditional IT services. We charge a minimum connection fee and the client is happy to pay and be back working within a short time rather that waiting for next day service **What do you dislike about N-able Take Control?** I do not have any dislikes - I am very pleased **Recommendations to others considering N-able Take Control:** Take Control and Take the leap into a great product! you wont regret it. **What problems is N-able Take Control solving and how is that benefiting you?** I am improving cash flow and providing prompt response times - My clients always reccomend our services to other business contacts ### 44. Seems to be an improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Victory H. | Owner, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about N-able Take Control?** I do like the change in the name - it seems to be very similar **What do you dislike about N-able Take Control?** We do dislike that you aren't automatically logged out. Sometimes a staff member will forget to logout before leaving for the day, then we have to go through everybody's computer figuring out who is still logged in so the next person can log in.. I wish after a certain amount of time of inactivity, it just automatically logged out. **What problems is N-able Take Control solving and how is that benefiting you?** We are able to make plenty of money without the cost of sending out a technician for minor issues (virus issues, back up implementation, tune ups, etc.) ### 45. Best remoto control software **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo P. | Paulo Pinto, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2018 **What do you like best about N-able Take Control?** Easy to use and fast. Can transfer files to remote computer. We can have all of our clients computer ready to access on a click of a button With the new web interface we can remote access our clients from anywhere without the need of installing any software **What do you dislike about N-able Take Control?** Sometimes there are somes resolutions issues no remote access. Remote acces from mobile devices is not available yet Remote access to IOS devices not possible **Recommendations to others considering N-able Take Control:** best service for best price **What problems is N-able Take Control solving and how is that benefiting you?** We are a software developer company and we use Take Control do deploy and update our client computers ### 46. Take Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Very easy to use. Functional. Fits our needs. **What do you dislike about N-able Take Control?** Mobile has some issues on iOS and doesn't allow control, only viewing. **What problems is N-able Take Control solving and how is that benefiting you?** Remote Control for clients. ### 47. Great easy to use convenient product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about N-able Take Control?** Ease of use integrated into the N-able product **What do you dislike about N-able Take Control?** There's nothing I actually dislike in this product **What problems is N-able Take Control solving and how is that benefiting you?** Usually desktop related issues/licencing issues etc ### 48. Great remote access tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jim G. | Sr. Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about N-able Take Control?** This tool is very easy to use. Quick setup and you are off and running. **What do you dislike about N-able Take Control?** It would be nice to see multiple screens at the same time. When you have someone with 3 or more screens, you have to constantly bounce around to get on the screen where they run each program. **What problems is N-able Take Control solving and how is that benefiting you?** We are able to jump on the customer's computer and see what they are seeing. We do software installs. We have been using the product for about 4 years now. Much easier to use than a lot of other products we tried. ### 49. Excellent Platform for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2018 **What do you like best about N-able Take Control?** Able to perform complete support operations required by customers with minimal impact on the customer since it provides complete admin control. **What do you dislike about N-able Take Control?** That it logs out the user session whenever accessing the app on another device (i.e. doing remote support using a pc, then need to start another session while away from the pc using a phone or tablet. **Recommendations to others considering N-able Take Control:** Try it and you will like it in my opinion. **What problems is N-able Take Control solving and how is that benefiting you?** Keeping systems updated and running smoothly, providing remote support live or unattended with customer for issues they are experiencing. ### 50. Amazing Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Igor C. | Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about N-able Take Control?** Take control has awsome features to monitoring. It helps a lot when you need to keep an eye for your VIP clients. **What do you dislike about N-able Take Control?** The web version of the console still lack some features like the Wake-on-LAN command. But overall it's pretty good **Recommendations to others considering N-able Take Control:** General improvements on the web plataform, like addition of the Wake-on-LAN feature **What problems is N-able Take Control solving and how is that benefiting you?** It provides instant and fast remote access to all clients. This instant and easy access is what makes my company stand out when it comes to remote support. ## N-able Take Control Discussions - [What is N-able Take Control used for?](https://www.g2.com/discussions/what-is-n-able-take-control-used-for) - [Can the tool use a browser to differentiate when you send an email to different platforms?](https://www.g2.com/discussions/can-the-tool-use-a-browser-to-differentiate-when-you-send-an-email-to-different-platforms) - 1 upvote - [How can i integrate SolarWinds with Asset management tools](https://www.g2.com/discussions/27720-how-can-i-integrate-solarwinds-with-asset-management-tools) - [View N-able Take Control pricing details and edition comparison](https://www.g2.com/products/n-able-take-control/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+04%3A27%3A22+-0500&secure%5Bsession_id%5D=90acd988-a254-4a5e-807d-4926aafff603&secure%5Btoken%5D=24b95d729f411a5364bc8ddd3bbf13298c710ca41eb5dc4bedb8b6e7f2e7975d&format=llm_user) ## N-able Take Control Integrations - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) ## N-able Take Control Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top N-able Take Control Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,950 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,207 reviews)