N-able MSP Manager Features

Platform (6)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization: Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management: Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: Integrates with other customer service software to improve support and enhance functionality
Reporting: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress
Dashboards: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Ticket Creation User Experience: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket
Ticket Response User Experience: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response
Workflow: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply
SLA Management: As reported in 10 N-able MSP Manager reviews. Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions 11 reviewers of N-able MSP Manager have provided feedback on this feature.
Ticket Collaboration: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database: Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Customer Portal: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: Ability for customer service agents to communicate with customers via live chat to solve problems live

Automate Ticket Routing: Routes tickets automatically to the appropriate user. 14 reviewers of N-able MSP Manager have provided feedback on this feature.
Ticket Prioritization: As reported in 14 N-able MSP Manager reviews. Prioritizes tickets based on factors configured by the user.
Ticket Notifications: Based on 14 N-able MSP Manager reviews. Notifies the IT team when a ticket needs action.
Knowledge Base: Based on 13 N-able MSP Manager reviews. Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration: Based on 11 N-able MSP Manager reviews. Integrates knowledge base articles into a ticket.

Mobile: Based on 12 N-able MSP Manager reviews. Enables access to service desk features via mobile device.
Self Service: As reported in 15 N-able MSP Manager reviews. Enables employees to view the status of their tickets.
Active Directory: Provides a directory of all users within an organization.
Multi-Channel Access: Based on 11 N-able MSP Manager reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives