Compare N-able MSP Manager and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (68.8% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
N-able MSP Manager
Star Rating
(33)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerZoho Desk
Star Rating
(7,536)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the software's speed and ease of use, noting that it helps organize their company's systems effectively.
- According to verified reviews, N-able MSP Manager offers a solid all-in-one solution for managing client accounts, billing, and service tickets. Users highlight its accessibility from multiple devices, making it convenient for on-the-go management, although some find it less intuitive compared to competitors.
- Users say that Zoho Desk's ticket management features are particularly robust, with options for linking tickets and managing multiple threads, which streamline communication and organization. This flexibility is a key reason for its high satisfaction ratings.
- Reviewers mention that while N-able MSP Manager has a good integration with RMM tools, it sometimes lacks the depth of features found in Zoho Desk, particularly in areas like workflow automation and ticket response times, which are rated higher by Zoho users.
- Users highlight that Zoho Desk's support quality is a strong point, with many noting the helpfulness and responsiveness of the support team. This contributes to a more positive overall experience, especially during the implementation phase.
- According to recent feedback, N-able MSP Manager's automation features are appreciated for streamlining daily tasks, but some users feel that the platform could benefit from a more user-friendly interface to enhance overall usability and reduce the learning curve.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
N-able MSP Manager
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.7
6,052
Ease of Use
7.9
28
8.5
6,133
Ease of Setup
7.3
23
8.1
5,405
Ease of Admin
7.7
21
8.3
4,930
Quality of Support
7.4
28
8.3
5,440
Has the product been a good partner in doing business?
8.2
21
8.4
4,458
Product Direction (% positive)
6.1
27
8.9
5,789
Features by Category
Ticket and Case Management
7.0
11
|
Verified
8.6
3460
|
Verified
7.6
11
|
Verified
8.5
3369
|
Verified
7.0
11
|
Verified
8.3
3189
|
Verified
7.3
10
|
Verified
8.3
2960
|
Verified
6.3
10
8.2
2689
|
Verified
6.7
11
8.4
2917
|
Verified
7.4
11
|
Verified
8.5
2943
|
Verified
6.5
10
|
Verified
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
968
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
7.3
11
|
Verified
8.3
2878
|
Verified
7.3
11
|
Verified
8.6
3125
|
Verified
5.4
9
8.2
2423
|
Verified
Feature Not Available
8.0
2163
|
Verified
Feature Not Available
7.8
1926
|
Verified
Platform
5.8
8
|
Verified
8.1
2304
|
Verified
6.2
10
|
Verified
8.2
2757
|
Verified
7.0
10
|
Verified
8.4
2856
|
Verified
7.4
9
|
Verified
8.2
2350
|
Verified
6.5
11
|
Verified
8.3
2845
|
Verified
7.1
11
|
Verified
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
6.2
10
|
Verified
8.2
2757
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1513
Not enough data
8.4
1470
Not enough data
8.1
1277
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
841
Not enough data
8.3
818
Not enough data
7.8
731
Not enough data
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Not enough data
Reporting
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Not enough data
Access & Usability
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and Zoho Desk are categorized as Help Desk
Unique Categories
N-able MSP Manager is categorized as Service Desk
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
N-able MSP Manager has no discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
