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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerZoho Desk
Star Rating
(7,114)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in ticket creation user experience with a score of 8.7, while N-able MSP Manager falls short at 6.5. Reviewers mention that Zoho's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that Zoho Desk's response automation feature is highly rated at 8.4, compared to N-able MSP Manager's 6.7. Users say that Zoho's automation capabilities significantly reduce response times and improve customer satisfaction.
- G2 users highlight the superior quality of support provided by Zoho Desk, scoring 8.3, while N-able MSP Manager only scores 7.3. Users report that Zoho's support team is responsive and helpful, making it a reliable partner for businesses.
- Users on G2 note that Zoho Desk's multi-channel coverage is rated at 8.3, offering robust support across various platforms, whereas N-able MSP Manager's score of 6.7 indicates limited options. Reviewers mention that Zoho's integration with social media and live chat enhances customer engagement.
- Reviewers mention that Zoho Desk's knowledge base feature is rated at 8.7, providing users with easy access to information, while N-able MSP Manager's knowledge base integration scores only 6.8. Users say that Zoho's comprehensive knowledge management tools empower customers to find solutions independently.
- Users report that Zoho Desk's performance and reliability score of 8.6 outshines N-able MSP Manager's 6.0. Reviewers mention that Zoho's platform consistently delivers fast and reliable service, which is crucial for maintaining customer trust and satisfaction.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
N-able MSP Manager
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.7
5,653
Ease of Use
7.9
28
8.5
5,731
Ease of Setup
7.3
23
8.1
5,006
Ease of Admin
7.7
21
8.3
4,714
Quality of Support
7.4
28
8.3
5,084
Has the product been a good partner in doing business?
8.2
21
8.4
4,255
Product Direction (% positive)
6.1
27
8.9
5,419
Features by Category
Ticket and Case Management
7.0
11
|
Verified
8.6
3311
|
Verified
7.6
11
|
Verified
8.5
3287
|
Verified
7.0
11
|
Verified
8.3
3059
|
Verified
7.3
10
|
Verified
8.3
2912
|
Verified
6.3
10
8.2
2626
|
Verified
6.7
11
8.4
2906
|
Verified
7.4
11
|
Verified
8.5
2912
|
Verified
6.5
10
|
Verified
8.3
2499
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
354
Communication Channels
7.3
11
|
Verified
8.3
2853
|
Verified
7.3
11
|
Verified
8.6
3070
|
Verified
5.4
9
8.2
2382
|
Verified
Feature Not Available
8.0
2144
|
Verified
Feature Not Available
7.8
1906
|
Verified
Platform
5.8
8
|
Verified
8.1
2278
|
Verified
6.2
10
|
Verified
8.2
2724
|
Verified
7.0
10
|
Verified
8.4
2824
|
Verified
7.4
9
|
Verified
8.1
2238
|
Verified
6.5
11
|
Verified
8.2
2784
|
Verified
7.1
11
|
Verified
8.4
2941
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
321
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
6.2
10
|
Verified
8.2
2724
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Not enough data
Reporting
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Not enough data
Access & Usability
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and Zoho Desk are categorized as Help Desk
Unique Categories
N-able MSP Manager is categorized as Service Desk
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.3%
Alternatives
Discussions
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