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At a Glance
Market Segments
Small-Business (68.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
N-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerZendesk for Customer Service
Star Rating
(6,651)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in ticket creation user experience with a score of 8.8, while N-able MSP Manager falls short with a score of 6.5. Reviewers mention that the intuitive interface of Zendesk makes it easier to create and manage tickets efficiently.
- Reviewers mention that Zendesk's response automation feature is highly rated at 8.4, compared to N-able's 6.7. Users say that Zendesk's automation capabilities streamline workflows, allowing support teams to focus on more complex issues.
- G2 users highlight the superior quality of support provided by Zendesk, scoring 8.4, while N-able MSP Manager only scores 7.3. Users report that Zendesk's support team is responsive and helpful, which enhances the overall user experience.
- Users on G2 indicate that Zendesk's ticket collaboration features are rated at 8.6, significantly higher than N-able's 7.3. Reviewers mention that the ability to collaborate on tickets in real-time improves team efficiency and customer satisfaction.
- Reviewers mention that Zendesk's knowledge base feature is rated 8.6, while N-able's is lower at 6.8. Users say that Zendesk's comprehensive knowledge base allows customers to find answers quickly, reducing the volume of incoming support requests.
- Users report that Zendesk's integrations score 8.4, compared to N-able's 6.9. Reviewers mention that Zendesk offers a wide range of integrations with other tools, making it easier to connect various aspects of their business operations.
Pricing
Entry-Level Pricing
N-able MSP Manager
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
N-able MSP Manager
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
7.4
28
8.6
5,112
Ease of Use
7.9
28
8.6
5,156
Ease of Setup
7.3
23
8.0
3,180
Ease of Admin
7.7
21
8.2
3,073
Quality of Support
7.4
28
8.4
4,790
Has the product been a good partner in doing business?
8.2
21
8.4
2,999
Product Direction (% positive)
6.1
27
8.0
4,766
Features by Category
Ticket and Case Management
7.0
11
|
Verified
8.8
2549
|
Verified
7.6
11
|
Verified
8.7
2564
|
Verified
7.0
11
|
Verified
8.5
2490
|
Verified
7.3
10
|
Verified
8.4
2335
|
Verified
6.3
10
8.2
1920
|
Verified
6.7
11
8.4
2397
|
Verified
7.4
11
|
Verified
8.6
2384
|
Verified
6.5
10
|
Verified
8.3
1852
|
Verified
Generative AI
Not enough data
7.6
383
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
244
Not enough data
7.9
244
Not enough data
7.9
245
Communication Channels
7.3
11
|
Verified
8.5
2059
|
Verified
7.3
11
|
Verified
8.8
2306
|
Verified
5.4
9
8.4
1721
|
Verified
Feature Not Available
8.0
1425
|
Verified
Feature Not Available
8.0
1309
|
Verified
Platform
5.8
8
|
Verified
7.8
1386
|
Verified
6.2
10
|
Verified
8.0
1776
|
Verified
7.0
10
|
Verified
8.3
1946
|
Verified
7.4
9
|
Verified
8.2
1738
|
Verified
6.5
11
|
Verified
7.9
2338
|
Verified
7.1
11
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
858
Not enough data
8.3
715
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
710
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
6.2
10
|
Verified
8.0
1776
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1498
Not enough data
8.5
1435
Not enough data
8.0
1023
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.3
827
Not enough data
8.2
840
Not enough data
7.7
657
Not enough data
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Not enough data
Reporting
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Not enough data
Access & Usability
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
N-able MSP Manager and Zendesk for Customer Service are categorized as Help Desk
Unique Categories
N-able MSP Manager is categorized as Service Desk
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
N-able MSP Manager has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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