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Compare Dynamics 365 Customer Service and N-able MSP Manager 
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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that N-able MSP Manager's ticket creation user experience is rated at 6.5, which is significantly lower than Dynamics 365 Customer Service's impressive score of 8.8. Reviewers mention that the intuitive interface of Dynamics 365 makes it easier to create and manage tickets efficiently.
- Reviewers say that the workflow capabilities in Dynamics 365 Customer Service shine with a score of 9.4, while N-able MSP Manager lags behind at 6.7. Users on G2 highlight that the automation features in Dynamics 365 streamline processes, enhancing productivity.
- Users report that the quality of support for Dynamics 365 Customer Service is rated at 8.4, compared to N-able MSP Manager's 7.3. Reviewers mention that the responsiveness and helpfulness of the support team in Dynamics 365 significantly improve the overall user experience.
- G2 users highlight that the self-service experience in Dynamics 365, particularly the knowledge base and mobile optimization, scores a perfect 9.0, while N-able MSP Manager's self-service features are rated lower. Users say that the comprehensive knowledge base in Dynamics 365 allows customers to find solutions quickly.
- Reviewers mention that the customization options in Dynamics 365 Customer Service are rated at 9.3, which is a stark contrast to N-able MSP Manager's score of 5.5. Users report that the ability to tailor the platform to specific business needs is a significant advantage for Dynamics 365.
- Users on G2 report that the communication channels in Dynamics 365, including chat/live support rated at 8.8, outperform N-able MSP Manager's score of 5.0. Reviewers say that the robust chat functionality in Dynamics 365 enhances real-time customer engagement.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableN-able MSP Manager
No pricing availableFree Trial
Dynamics 365 Customer Service
No trial information availableN-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.5
20
7.4
28
Ease of Use
7.9
20
7.9
28
Ease of Setup
7.4
9
7.3
23
Ease of Admin
7.7
8
7.7
21
Quality of Support
8.4
19
7.4
28
Has the product been a good partner in doing business?
8.6
6
8.2
21
Product Direction (% positive)
8.2
19
6.1
27
Features by Category
Ticket and Case Management
8.2
10
|
Verified
7.0
11
|
Verified
8.3
10
|
Verified
7.6
11
|
Verified
8.8
10
|
Verified
7.0
11
|
Verified
8.9
9
|
Verified
7.3
10
|
Verified
8.7
9
|
Verified
6.3
10
8.2
10
6.7
11
8.7
9
|
Verified
7.4
11
|
Verified
8.5
10
|
Verified
6.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
7.3
11
|
Verified
8.7
10
7.3
11
|
Verified
8.3
9
|
Verified
5.4
9
8.0
10
Feature Not Available
8.5
10
|
Verified
Feature Not Available
Platform
8.3
6
5.8
8
|
Verified
8.9
6
|
Verified
6.2
10
|
Verified
9.0
7
|
Verified
7.0
10
|
Verified
8.3
7
|
Verified
7.4
9
|
Verified
8.5
9
|
Verified
6.5
11
|
Verified
8.7
9
|
Verified
7.1
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
6.2
10
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Reporting
Not enough data
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Access & Usability
Not enough data
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and N-able MSP Manager are categorized as Help Desk
Unique Categories
Dynamics 365 Customer Service is categorized as Customer Self-Service, Live Chat, and Digital Customer Service Platforms
N-able MSP Manager is categorized as Service Desk
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
N-able MSP Manager has no discussions with answers
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